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Oracle Fusion Financials 11g Accounts Receivable Essentials

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Exam A

QUESTION 1An interactive report is based on real-time data and is always user interactive. What is true aboutInteractive reports?

A. The user can NOT drill down from the Interactive reports user interfaceB. The report is always ad hoc.C. The user can enter parameters to limit the information to be included.D. Interactive reports ALWAYS require an ESS program to be run.

Correct Answer: CSection: (none)Explanation

Explanation/Reference:Note: Unlike classic reports which typically use page items as report parameters, the data in an interactivereport is driven by declarative filters. However, the developer may desire to set these report parameters bymodifying interactive report settings for an end user. These settings only affect the end user's workingreport and will not affect any saved report settings.

QUESTION 2Tables for the Customer Master are owned by ____________.

A. Oracle Fusion ReceivablesB. Oracle Fusion Distributed Order OrchestrationC. Oracle Fusion Trading Community ArchitectureD. Oracle Fusion Customer Relationship Management

Correct Answer: BSection: (none)Explanation

Explanation/Reference:Note: During order processing, the order is created in the order capture system and sent to DistributedOrder Orchestration, along with customer data. If the customer already exists in the Fusion customermaster, then Distributed Order Orchestration uses a cross-reference to obtain the master customer recordand the customer ID for the intended order fulfillment system. Then the decomposed order is sent, alongwith the customer ID and necessary attributes from the master.

Note: Oracle's latest release of Customer Hub (formerly Universal Customer Master) is Release 8.2. Itincludes Data Governance Manager, DRM for Customer Hub (customer analytical MDM and advancedhierarchy management), MDM analytics (OBIEE maps and dashboard), and enhanced stewardship, with arules engine and household survivorship.

QUESTION 3The default dunning contact name can be specified in the __________.

A. Global Preferences in the Manage Collection PreferencesB. Preferences in the Manage Collection PreferencesC. Create Dunning Configuration in the Manage Dunning ConfigurationD. Dunning Configuration Details in the Manage Dunning Configuration


Explanation/Reference:What's the difference between Global Preferences and Preferences?

Global preferences affect the Collections Customer Work Area, such as display of closed or open

transactions and setting date range parameters.

Preferences can be set uniquely for a specific business unit. Preferences impact the default settings, suchas preference set and default method to send notifications.

Note:

* Configuration of Collections Manager include:Set up Collections Manager to send dunning letters.

* Selections made in the Preference region impact the defaults the collector encounters when goingthrough the collection process. Preferences define the following

Preference setCollections business level

Summarize or age credits

Default exchange rate

Send method of dunning

Default contact for unknown dunning recipients

Reference: Oracle Fusion Applications Financials Implementation Guide, FAQs for Manage CollectionsPreferences

QUESTION 4What are the two parameters on which Collectors can create and save customer lists?


A. Work StatusB. Aging BucketC. CurrencyD. Priority

Correct Answer: ADSection: (none)Explanation

Explanation/Reference:absolutely right.

QUESTION 5The Collections Dashboard is comprised of the____________.

A. Delinquent Customer list, Activities list, Customer Search feature. Process Monitor tableB. Delinquent Customer list, Activities list, Customer Search featureC. Delinquent Customer list, Activities listD. Delinquent Customer list, Activities list, Process Monitor table

Correct Answer: ASection: (none)Explanation

Explanation/Reference:Reference; ORACLE FUSION ADVANCED , data sheet

QUESTION 6What are the three drilldown options available in the task pane for Receipt Remittance?

A. Create receipt remittance batchB. Manage fund transfersC. Manage receipt remittance batchesD. Apply credit memoE. Lockbox transmission history

Correct Answer: ABCSection: (none)Explanation

Explanation/Reference:A, C: Three settings control the override of a receipt remittance bank account with the remittance batchbank account.

These settings are:

Ignore override option on the remittance batch.

Allow override option on the receipt.

Override bank option on the receipt remittance bank.

Reference: Oracle Fusion Applications Order Fulfillment, Receivables, Payments, Cash, and CollectionsGuide, Managing Remittances: Explained

QUESTION 7An invoice for $100 has revenue deferred due to unmet payment based contingencies and the InvoiceAccounting Used for Credit Memos profile option is set to Yes. A credit memo of $50 has been issuedagainst this Invoice. Explain how revenue accounting will occur.

A. Unearned revenue will be debited for $50.B. Earned revenue will be credited for $50.C. Unearned revenue will be credited for $100.D. Earned revenue will be debited for $50.


Explanation/Reference:If you issue a credit memo against an invoice that had revenue automatically deferred upon import, thenthe impact of the credit memo differs depending on the original reason for the revenue deferral.

Payment-based contingencies: If revenue on this invoice was deferred due to unmet payment- basedcontingencies, then Receivables always debits the unearned revenue account for the full amount of thecredit memo, according to the initially assigned revenue scheduling rules.

Reference: Modifying Invoices with Deferred Revenue: Explained

QUESTION 8The Adjust Customer Balances activity allows you to_____________.

A. Write-off uncollectable invoices but does NOT allow you to write-off small balance receiptsB. Write off small balance receipts but does NOT allow you to write-off uncollectable Invoices

C. Write-off uncollectable invoices and write-off small balance receiptsD. Provide approval processing of credit requests and automated receipts


Explanation/Reference:Note: Receivables provides a comprehensive set of reports to help reconcile outstanding customerbalances, transactions, receipts, and account balances.

QUESTION 9An invoice was created with unit price error on one invoice item. What is the next step you perform formthe Billing Work Area to correct this error?

A. Click the Create Transaction link on the task pane and create a new transaction with the right unit price.B. Click the Credit Transaction link on the task pane and create a credit memo for the transaction.C. Click the Manage Transaction link on the task pane and create a credit memo for the transaction.D. Click the Manage Adjustments link on the task pane and create an adjustment against the transaction.


Explanation/Reference:Note:How can I credit only part of the balance due on a transaction?

Use the Transaction Amounts region of the Credit Transaction page to enter a partial credit amount orpercentage on line, tax or freight. The amount or percentage entered is prorated across all respective linesof the credit memo.

QUESTION 10Identify two credit memo options.

A. Tax onlyB. AdvanceC. Paid freightD. Invoice linesE. Paid amount only

Correct Answer: ACSection: (none)Explanation

Explanation/Reference:Note:Tax-Only and Freight-Only Credit Memos (i.e., when the amount of the Credit assigned to the Lines is 0.00or if Tax or Freight were the only items on the original invoice) should be processed as On Account CreditMemos and later applied to Invoices.

QUESTION 11What is the impact on transactions if you change the billing cycle for a customer of group of customers?

A. New transaction after this change inherit the new billing cycle.B. Existing transactions with activity adapt the; new billing cycle.C. Existing transactions with NO activity retain the old billing cycle.D. The billing cycle does NOT have any impact on new transactions.

Correct Answer: A

Section: (none)Explanation

Explanation/Reference:

QUESTION 12What are the three Multiple Receipt Creation Methods available?

A. Manual receipt creationB. Standard remittanceC. Lock boxD. AutomaticE. Factor remittance

Correct Answer: BDESection: (none)Explanation

Explanation/Reference:Note:In Receivables, you can apply a receipt to an open debit item before cash is actually received from thebank. Therefore, receipts with a Standard remittance method are considered receipts at risk if they havebeen confirmed, but not yet cleared. Receipts with a Factored remittance method are at risk if they havenot yet been risk-eliminated.

QUESTION 13For refund requests, Autoinvoice automatically places the on-account amount of a refund request if____________ and ____________.

A. the receipt to be refunded has NOT yet been remittedB. receipts with different payment types were used to pay the same transaction to be creditedC. installments that existed on the transaction were fully paidD. the receipt does NOT have on account credit memo against it

Correct Answer: CDSection: (none)Explanation

Explanation/Reference:D: You can only use automated receipt handling for credits with approved credit memos.

Note:

During AutoInvoice import, the process flow for automated receipt handling for credits is as follows:

1. AutoInvoice verifies that the transaction source assigned to the credit memo has automated receipthandling enabled.

2. AutoInvoice evaluates each credit memo and its associated transaction to determine eligibility forautomatic receipt handling. To be eligible:

The transaction type of the paid transaction must be set to allow natural oapplication only.The transaction must not be in doubt.o

3. If eligible, then AutoInvoice unapplies the paid transaction from the receipt to be credited.

4. AutoInvoice creates the credit memo in the amount of the requested credit, and applies the credit to thetransaction.

5. If your policy is to automatically refund your customers, then AutoInvoice evaluates the receipt for refundeligibility. To be eligible, the receipt must not be in doubt.

6. If eligible for refund, AutoInvoice creates the refund for all credit request amounts that are greater than orequal to the value entered in the Minimum Refund Amount system option.

AutoInvoice places on account any credit amount that is less than the specified minimum.

7. AutoInvoice applies the appropriate receivable activity to the receipt, as determined by the transactionsource.

Reference: Automated Receipt Handling for Credits: How It Works

QUESTION 14You are an Accounts Receivables Manager and you have the Receivables Inquiry Duty role attached toyour Job Role. What tasks are you allowed to perform under this duty role?

A. Review Customer Account ActivitiesB. View Receivables ReceiptsC. Dispute Receivable transactionsD. View Receivables InvoicesE. View Receivables Credit Memos


Explanation/Reference:The Receivables Inquiry Duty manages the review of customer account activities where updating is notappropriate.

Reference: Oracle Fusion Applications Financials Security Reference Manual

QUESTION 15When a customer opts to make a payment by a credit card, this receipt is identified as a (n)_____________.

A. manual receiptB. automatic receiptC. QuickCash receiptD. Autolockbox receiptE. miscellaneous receipt



QUESTION 16Which task does NOT belong to the task list Define Business Units?

A. Verify Service Clients.B. Manage Service Provider Relationships.C. Manage Set Assignments for Set Determinants.D. Verify Data Role Generation for the Business Unit Business Function

Correct Answer: DSection: (none)

Explanation

Explanation/Reference:Incorrect answers:A: Oracle Fusion applications supports shared service centers in two ways. First, with business unitsecurity, which allows your shared service centers personnel to process transactions for other businessunits called clients. This was the foundation of Multi Org Access Control in the Oracle E-Business Suite.

Second, the service provider model expands on this capability to allow a business unit and its personnel ina shared service center to work on transactions of the client business units. It is possible to view the clientsof a service provider business unit, and to view service providers of a client business unit.B: In Oracle Fusion applications, the service provider model defines relationships between business unitsfor a specific business function, identifying one business in the relationship as a service provider of thebusiness function, and the other business unit as its client.C:* During implementation, one of the earliest decisions you will make is whether to use jobs or acombination of jobs and positions. The determinants for this decision are:

The primary industry of your enterprise

How you manage your people* The determinant or determinant value is the value that corresponds to the selected determinant type. Thedeterminant is one of the criteria for selecting the appropriate reference data set. For example, whenmanaging set assignments for the set determinant type, Reference Data Set is the determinant type, andyou would enter the corresponding set code value as the corresponding determinant value.

Reference: Oracle Fusion Applications Financials Implementation Guide, Define Business Units

QUESTION 17What are the three valid statements related to third-party control accounts that have the type Customer?

A. The subledger journal entry lines that use this account MUST have customer information.B. When the third party control account is assigned to a journal line, information such as name and site

MUST be provided.C. The subledger Journal entry lines that use this account need not have customer informationD. The customer sub ledger third-party balances will be updated when Journal is completed to Final

Status.E. The customer subledger third party balances will be updated when Journal is completed to Draft Status.

Correct Answer: ABDSection: (none)Explanation

Explanation/Reference:If third party control accounts are enabled for the application, and the account entered is a third partycontrol account, you must enter third party information in the journal entry.

Scenario

For example, if an account is defined as a third party control account with a type of Supplier, then thesubledger journal entry lines which use that account must include supplier information. When a valid thirdparty control account is assigned to a journal line, you are required to provide third party information, suchas name and site.

Submit the Third Party Balances Report to display subledger balance and account activity information forsuppliers and customers. The Customer or Supplier subledger third party balances will be updated whenthe journal is completed to a Final status.

Reference: Fusion Applications Help, Validating a Third Party Control Account: Examples

QUESTION 18Which statement is TRUE regarding Time Zone Derivation Rules for Transactions?

A. Time zone conversion applies to the transaction date and adjustment date and NOT the accountingdate on transactions.

B. Time zone is derived from the legal entity associated ONLY lo the default, business unit of thetransaction.

C. If there is a legal entity associated with the business unit used on the transaction, then the system dateis used.

D. Time zone rules apply to invoices, credit memos, on account credit memos, debit memos,chargebacks, and adjustments.

Correct Answer: DSection: (none)Explanation

Explanation/Reference:Reference: Fusion Applications Help, Legal Entity Time Zones in Receivables: Explained

QUESTION 19The Receipt Remittances Region on the Receivable Balances Work Area has tabs containing Informationon receipts. What are two tabs in the Receipt Remittance Region?

A. Unapplied ReceiptsB. Pending ApprovalC. Pending ClearanceD. Pending ConfirmationE. On Account Receipts

Correct Answer: BCSection: (none)Explanation

Explanation/Reference:Reference: Fusion Applications Help, Oracle Fusion Receivables: Overview

QUESTION 20The communication information region in the customer account record is used to maintain what customerinformation?

A. Payment InstrumentsB. Job ResponsibilitiesC. Account RelationshipsD. Account Profiles


Explanation/Reference:Use the Communication region to maintain customer contact persons for a customer account. Informationthat you can maintain for each contact includes:

Name and job title.

Contact points, such as phone and fax numbers, e-mail and instant message addresses, and URLs.

Job responsibilities.

Addresses. You can either enter new addresses specific to the contact, or you can enter addresses ofaccount sites belonging to the customer account.

Note:Use the customer account record to maintain detailed information about each of your customer accounts.

There are these points to consider when entering and updating customer account information:

Payment Details

Communication Information

Account Relationships

Account Profiles

Reference: Oracle Fusion Applications Financials Implementation Guide , Communication Information

QUESTION 21Select the true statement about Balance Forward Billing.

A. Balance Forward Bills tan be created for a future date.B. Transactions included on a Balance Forward Bill can be updated.C. Balance Forward Bill must be enabled at each bill-to site level.D. Balance Forward Bill of a previous cycle need NOT be generated as Final to generate the balance

Forward Bill of the current cycle.


Explanation/Reference:Bill Consolidation at Account or Site Level

You can generate bills consolidated at either the customer account or site level:

Account-level balance forward billing lets you generate one bill for each business unit of the customeraccount, addressed to the primary bill-to site of the account. Site-level balance forward billing lets yougenerate a balance forward bill for each bill-to site of a customer with multiple bill-to sites.You can exclude a site from a balance forward bill by disabling balance forward billing on the customerprofile of the site.

Note:* We must enable balance forward billing for a customer both at the account and site profile level in orderfor Receivables to pick any transactions of the customer. If balance forward billing is enabled at the siteprofile level but not at the account profile level, the application does not recognize the site as a balanceforward billing site. Although transactions for the site continue to inherit the balance forward billing paymentterm, Receivables never picks them up.

Reference: Fusion Applications Help, Balance Forward Billing: Explained

QUESTION 22Select the valid reason for a Collector being UNABLE to enter a dispute against a particular transaction.

A. The transaction date falls in a closed period.B. The transaction balance is zero.C. The transaction type is NOT associated to a credit memo type.D. The transaction is partially paid.


Explanation/Reference:Note:* If your customer disagrees about the outstanding balance for an item, you can mark that item or aspecific amount due as 'in dispute.'

* . If the dispute is approved, the appropriate credit memo is created automatically.

QUESTION 23What are the steps in running the AutoLockbox Concurrent Process?

A. Enter receipts, validate data, and apply QuickCash.B. Import bank file, validate data, and post QuickCash.C. Import bank file, enter receipts, and validate QuickCash.D. Enter receipts, import bank file, validate data, and post QuickCash.


Explanation/Reference:To run AutoLockbox:

1. Navigate to the Submit Lockbox Processing window.2. If you are importing a new bank file, check the New Transmission check box, then enter a newTransmission Name. If you are resubmitting an existing lockbox transmission, you can select a name fromthe list of values.3. To import a new bank file into Receivables, check the Submit Import check box, then enter your bankfile's Data File, Control File, and Transmission Format information. If you are re-importing data, the defaultis the transmission format you specified in the initial import step. You can either accept this value oroverride it. When you run the import step, Receivables automatically generates the import section of theLockbox Execution Report.4. To validate or revalidate imported data and create QuickCash receipt batches5. To apply receipts in this transmission and update your customer's receivable balance, check the SubmitPost QuickCash check box. Note: You can also submit Post QuickCash from the Receipt Batches windowEtc.

Reference: Running AutoLockbox

QUESTION 24Your Subledger Accountants are attempting to import their journals to the general ledger at the end of theperiod. The Journal import processes have completed with a warning and no Journals were generated.Which three steps would you take to troubleshoot this?

A. Resend the transactions from the subledgers.B. Delete the related data on the GL interface table.C. Confirm that data was sent from the subledger.D. Verify the output of the Journal Import RequestE. Run the Journal Import for all the group IDs.

Correct Answer: BDESection: (none)Explanation

Explanation/Reference:Note:* If you have only a few Journal Import errors, correct the errors from the Correct Journal Import Datawidow, then rerun Journal Import on the corrected data.* If the number of Journal Import errors is high, delete all of the import data for your journal entry sourceand group ID. Correct the errors then repopulate the GL_INTERFACE table before rerunning JournalImport.

Note 2:To import journal entries to General Ledger:

1. Navigate to the Import Journals window.2. Enter the Source from which you want Journal Import to create journal entries.3. You can import data for the same or different sources in parallel by specifying a unique Group ID for

each request. General Ledger imports data with the journal entry source and group ID combination youspecify.If you do not specify a group ID, General Ledger imports data from the specified journal entry source withno corresponding group ID.4. Define the Journal Import Run Options.5. Choose whether to Import Descriptive Flexfields, and whether to import them with validation.If you choose not to create summary journals, you can Import Descriptive Flexfields along with your journalinformation. You can import descriptive flexfields With Validation and generate journals only whenvalidation succeeds. Or, you can import descriptive flexfields Without Validation and generate all journals.Warning: Importing descriptive flexfields without validation may cause problems when modifying journallines. If you import descriptive flexfields with errors, you may corrupt the journal lines to which they refer.6. Enter a Date Range to have General Ledger import only journals with accounting dates in that range. Ifyou do not specify a date range, General Ledger imports all journals data.7. Choose Import to submit a concurrent process to import journals. General Ledger names the resultingbatch as follows: <REFERENCE1> <Source> <Request ID>: <Actual Flag> <Group ID>; for example, 587-C Payables 18944: A 347.8. Review the Journal Import Execution Report to determine the number of errors in the import data, andhow to correct any Journal Import errors.

QUESTION 25Which two options are features of the Create Automatic Receipts Write-Off program?

A. Schedule periodic write offs as receipt adjustments for small remaining balances.B. Create write-offs for overpayment amount.C. It is NOT mandatory to set up a write-off account in your receivables activity.D. Create write-offs for overpayment and underpayment amounts.

Correct Answer: ABSection: (none)Explanation

Explanation/Reference:You can use the Create Automatic Receipt Write-offs program to:

Schedule periodic write-offs as receipt adjustments for small remaining balances.

Limit write-offs by a percentage of the original receipt amount and by the policy of your enterprise.

Create write-offs for specific currencies and customers.

B: Use the Create Automatic Receipt Write-offs program to automatically write off receipts. You can onlyuse this program to write off overpayment amounts.

Reference: Oracle Fusion Applications Order Fulfillment, Receivables, Payments, Cash, and CollectionsGuide, Automatic Write-offs

QUESTION 26The Customer Search feature in the Collections Dashboard allows collectors to find a customer by____________.

A. Customer nameB. AcccountC. Bill-toD. Customer name, account, or bill-to


Explanation/Reference:elaborated answer.

QUESTION 27Select the valid setup that creates the revenue account distribution in the case of a debit memo reversal.

A. Auto Accounting Rule for revenue line typeB. Revenue Account Specified in Debit Memo transaction typeC. Cash account on the receiptD. Revenue account of the original transaction to which the receipt is applied


Explanation/Reference:Reference: Debit Memo Reversals: Points to Consider, Accounting for Debit Memo Reversals

QUESTION 28The Accounts Receivables Specialist, while reviewing a customer account, saw a customer complaintabout a percentage that was NOT applied to an invoice. The Accounts Receivables Specialist decides toinitiate a dispute process for this transaction. What is the action he has to perform to invoke the dispute?

A. Navigate to the Collections Workbench page and invoke the dispute.B. Navigate to the Review and Manage Transaction Page-and invoke the dispute.C. Navigate to the Review Customer Accounts Details user interface and invoke the dispute.D. Navigate to the Manage Revenue Adjustments Page and invoke the dispute.



QUESTION 29The client has implemented revenue policy with time-based contingencies. An invoice for a creditworthycustomer is imported and one of the invoice lines is associated with both a nonstandard refund policy (60days) and acceptance clause (100 days). Explain when revenue will be recognized.

A. Recognized ImmediatelyB. Recognized after 60 daysC. Recognized after 100 daysD. Recognized only after manual intervention


Explanation/Reference:Example:You enter or import an invoice for a creditworthy customer, and one of the invoice lines is associated withboth a nonstandard refund policy (50 days) and an acceptance clause (120 days).

Receivables does not recognize revenue on this invoice line until the acceptance clause expires after 120days. If, for example, you obtain written acceptance from the customer after 80 days, you can record earlyacceptance to allow revenue recognition.

Reference: Oracle Fusion Applications Order Fulfillment, Receivables, Payments, Cash, and CollectionsGuide , Two time-based contingencies on the same invoice line

QUESTION 30Which transaction will be included when selecting transactions of specified customers in the CreateBalance Forward Billing Program?

A. Transactions that have a Bill Type of ImportedB. Transactions that were included on a previous Balance Forward BillC. Transactions that have the selected payment termsD. Transactions that have the Print Option set to Do Not Print


Explanation/Reference:In the Trans and Customers Tab, check `Show Billing Number'.

Once done, create a transaction with the same customer. The important point to note here is to have thetransaction with the same Payment Term. The payment term should be the one attached with the BillingCycle. Also, ensure that the transaction has the Print option (More tab) set to `Print'. The transactionsmarked with `Do Not Print' are not included in the Balance Forward Billing program.

Incorrect:D: The transactions marked with 'Do Not Print' are not included in the Balance Forward Billing program

QUESTION 31Which three duties are associated with the Payment Management Specialist role?

A. Create receivables refund.B. Create receivables credit card refund.C. Create receivables credit card charge back.D. Billing inquiry duty.E. Receipt creation duty.

Correct Answer: ACESection: (none)Explanation

Explanation/Reference:A: Payment Management Duty include privilege Create Receivables Refund.

C: Receivables ChargeBackAn Accounts Receivable Manager can manage receivables transactions for the business units for whichthey are authorizedRole: Payment Management DutyPrivilege: Manage Receivables Transactions (Data)Resource: Business Unit

E: Receivables Standard ReceiptAn Accounts Receivable Manager can manage receivables receipts for the business units for which theyare authorizedRole: Payment Management DutyPrivilege: Manage Receivables Receipts (Data)

Note: Payment Management DutyProcesses customer payment activities, including cash adjustments, deductions, receipt reversals, receiptwrite-offs, receipt conversion rate adjustments, receipt applications, and the creation of miscellaneousreceipts.


QUESTION 32The Billing Manager has to Bill Adjustment Duty role associated with him. Which task he cannot perform?

A. Update Receivables Invoice

B. Update Receivables Credit memoC. Review Customer Account ActivitiesD. Dispute Receivables Transaction


Explanation/Reference:Bill Adjustment DutyProcesses all customer billing adjustments, including adjustments to customer accounts, conversion rateadjustments, and automatic adjustments.Privileges include:Create Receivables Credit MemoCreate Receivables TransactionDispute Receivables TransactionManage Billing ActivitiesManage Receivables AdjustmentManage Receivables Credit Memo (not B)Manage Receivables Invoice (not A)Manage Receivables Transactions (not D)Run Adjustments RegisterRun Disputed Invoices ReportSubmit Print Adjustments Process


QUESTION 33What is true about the aged dunning method?

A. Aged dunning sends dunning letters based on the age of the oldest translation and the number of dayssince the last letter was sent.

B. Aged dunning sends dunning letters based on the age of the oldest transaction.C. The content of the dunning letter will NOT change as the oldest aged transaction moves into next aging

bucket.D. Multiple aged dunning letters are sent to the same customer who has more than one delinquent

transaction.


Explanation/Reference:Companies sending collection letters to their customers based on the oldest aged transaction can use theAged Dunning method. Delinquent transactions are identified automatically when the DelinquencyIdentification concurrent process is run. Preconfigured dunning notice templates are available, or thedeploying company can create their own dunning notice templates. As the oldest aged transaction movesinto the next aging bucket, the content of the dunning letter can change. A single consolidated letter can besent to eliminate sending multiple aged dunning letters to the same customer who has more than onedelinquent transaction. The templates are associated to aging buckets in the dunning configurationprocess.

Reference: Oracle Fusion Applications Financials Implementation Guide, Aged Dunning Method

QUESTION 34Which two display columns that impact the Collections Dashboard are defined in the Global SetupPreference Region?

A. Display of open transactionsB. Display of customer profileC. Default exchange rate

D. Default transaction classE. Display of closed receipts


Explanation/Reference:Selections made in the Global Preference region impact the view the collectors see from the CollectionsCustomer Work Area and Collections Dashboard. Global Preferences define the following:

Display of open transactions

Default transaction class that appears

Display of closed transactions

Number of days for prior and future transactions to be displayed

Default aging method

Delimiter used to separate data and the number of characters required to do a search

Reference: Oracle Fusion Applications Financials Implementation Guide, Global Preferences

QUESTION 35Where are the alerts and approvals displayed in the Collection Work Area?

A. Delinquent Customer List RegionB. Activities ListC. Watch listD. Notification Pop-up



QUESTION 36Which option must be set up in order to adjust an invoice and enter an amount greater than the balancedue?

A. Set the Allow Overapplication on receivables activity to Yes.B. Set the Allow Overapplication on transaction type to Yes.C. You can NOT enter on amount, greater than the balance due.D. Set the Allow Overapplication on the profile options to Yes.


Explanation/Reference:The Overapplication rule is always the last rule in an application rule set. This rule applies any remainingreceipt amount after the balance due for all charges has been reduced to zero.

If the transaction type for the debit item allows overapplication, Receivables applies the remaining amountto the lines, making the balance due negative. If the transaction type for the debit item does not allowoverapplication, you can either place the remaining amount on-account or leave it unapplied.

Reference:Oracle® Fusion Applications Financials Implementation Guide, Overapplication Rule

QUESTION 37When running the delinquency process for a customer, the business unit for which you want to run theprocess is NOT appearing in the drop down menu. Identify the action you need to take.

A. Click on the Settings button to apply the appropriate settings so that the business unit appears in thechop down menu.

B. Click the check box to enter the default business unit if it is NOT appearing in the drop down menu.C. Only the business units the user has access to will appear in the list of values. Modify the security

options to provide access to the user.D. The business unit is NOT a required option In the Parameters tab to run the delinquency process.



QUESTION 38Select the two key system options related to customers.

A. Default countryB. Receipt MethodC. Automatic Site NumberingD. Customer Credit ClassificationE. Transaction SourceF. Reciprocal Customer

Correct Answer: BFSection: (none)Explanation


QUESTION 39After reviewing an incomplete invoice, the Billing Manager clicked the Complete Button In the TransactionsWindow. What changes will this action create? Select three.

A. The invoice can now be printed.B. The invoice gets send for a dunning follow-up.C. The invoice is eligible for transfer to the General Ledger.D. Payment schedules get created using the payment terms specified.E. The invoice is included in the standard aging and collection process if the transaction type has the

Open Receivables option set to No.

Correct Answer: ACDSection: (none)Explanation


QUESTION 40Which three ways will changing the customer information impart the collection process?

A. Making changes In the Profile tab Impacts the collection process.

B. Business unit level changes will NOT Impact the display of delinquent customers on the dashboard.C. Adding or modifying the customer contact name in the Contacts tab impacts where the correspondence

is sent.D. Changing the Collector impacts the individual working with the delinquent customer.E. Changing Information in the Profile Tab does NOT have an impact on the level in which the collections

are done.



QUESTION 41A Billing Specialist runs the Create Automatic Billing Adjustments program to automatically adjust theremaining balance on open Invoices, but some of the amounts have exceeded his approval limits, what willbe the result?

A. The program creates adjustments only for the amounts within his approval limitB. The program creates the adjustments with a status of Rejected for the amount that exceeds his

approval limits.C. The program creates the adjustments with a status of Pending Approval for the amount that exceeds

his approval limits.D. The program can only be run if the amount is within his approval limits.


Explanation/Reference:If you enter a remaining amount or percentage range that exceeds your adjustment approval limits, theprogram creates these adjustments with a status of Pending Approval. If the remaining amount orpercentage range is within your adjustment approval limits, the program automatically approves theseadjustments.

Note: Use the Create Automatic Billing Adjustments program to automatically adjust the remainingbalances of all open invoices, debit memos, credit memos, and chargebacks.

Reference: Oracle Fusion Help, Automatic Adjustments: Explained

QUESTION 42Which two Collection Preferences can be selected as the default transaction class for the transaction tab?

A. GuaranteeB. Credit MemoC. Charge backD. DepositE. Debit Memo



QUESTION 43Select two values that are set up in Correspondence Configuration.

A. Dunning letter optionsB. Dunning configuration setC. Exclude from dunningD. Rerun the dunning process


Explanation/Reference:Configure dunning plans and letters to facilitate regular correspondence with your customers. All of thefollowing options except rerun the dunning process are created in the Correspondence Configuration inFunctional Setup Manager.

The following are Dunning features:

Dunning letter options

Delivery options for dunning letters

Dunning configuration set

Dunning transactions

Rerun the dunning process

Reference: Oracle Fusion Applications Financials Implementation Guide, Customer Dunning Configuration:Points to Consider

QUESTION 44Which three actions are facilitated through The Reconciliation Summary Report?

A. Drill down from any of the summarized Receivables and Accounting amounts to see the detailedactivity.

B. Drill down on the difference amounts to see specific reconciling items and the potential cause of the outof balance condition.

C. Drill down to see details of what still needs to be transferred and posted to the General Ledger.D. Drill down to see reconciliation details and make reconciling for corrections.E. Drill down to view the data and use standard Excel functionalities like sum, find, sort, and filtering

WITHOUT downloading to Excel.


Explanation/Reference:Note:* Payroll Reconciliation Summary Report, Oracle HRMS Payroll Processing Management Guide

Generates payroll reconciliation summary report for a specific payroll or quick-pay run, or for a specificperiod. Run this report from the Submit Request window. Run the Payroll Reconciliation PaymentSummary Report - Text to produce a text file.

Run the Payroll Reconciliation Payment Summary XML process to produce a PDF/Excel file.

* The Reconciliation Summary Report compares promises with payments and with broken promises. Thereport shows the following fields by schedule or by collector:· Number of promises to pay made· Promise to pay amount· Number of payments made· Payments amount received in currency· Number of broken promises

· Amount in currency for broken promises· Number of open promises· Amount in currency for open promises

QUESTION 45You have created an Invoice with an incorrect unit price. You need to perform the Rebill task from theManage Transactions user interface to enter the correct transaction. Which two actions does the ManageTransactions user interface allow you to perform for the Rebill task?

A. Duplicate the original transaction.B. Create a credit memo.C. Incomplete the transaction.D. Reverse the Transaction.E. Correct the unit price.


Explanation/Reference:When do I credit and rebill a transaction?

Sometimes the simplest way to manage a credit transaction is to credit and rebill. You credit the entirebalance of an invoice (B), duplicate the original invoice (A) and update the duplicate with the correctinformation, then resubmit to the customer.

Common scenarios for credit and rebill include:

A customer indicates that an invoice does not reflect the correct price of a product or service. Thecustomer requests a new invoice with the correct information.

A customer wants to correct their accounting directly in the subledger, instead of making a manual journalentry in general ledger. With credit and rebill, the credit memo reverses the accounting of the originalinvoice, and the updated duplicate invoice creates new accounting for posting to general ledger.

The customer wants to change the bill-to information on a posted transaction.

Reference: Oracle Fusion Applications Order Fulfillment, Receivables, Payments, Cash, and CollectionsGuide, When do I credit and rebill a transaction?

QUESTION 46Select three values that default from Customer Profile Classes.

A. CurrencyB. Legal EntityC. Payment TermsD. Statement CycleE. Business Purpose


Explanation/Reference:* The customer profile class shares these default settings with other parts of Oracle Fusion Receivables:Match Receipts By; AutoMatch rule set; AutoCash rule set; AutoInvoice Grouping rule; payment terms (C);and tax printing options.Use Customer Profiles to group customers with similar credit worthiness, business *volume, and payment cycles. For each profile class you can define information such as credit limits,payment terms, statement cycles, invoicing, and discount information. You can also define amount limitsfor your finance charges, dunning, and statements for each currency in which you do business.

Define your standard customer profiles in the Customer Profile Classes window. These profiles containgeneric options you can use to group your customers into broad categories. For example, you might definethree categories: one for prompt paying customers with favorable credit limits; one for late payingcustomers with high finance charge rates; and a third for customers who mostly pay on time, with discountincentives for early payment. You can also use the profile class 'DEFAULT,' which the system provides.

Assign a profile class to each of your customers and addresses in the Customers window. The customerprofile class you assign provides the default values, then you can optionally customize these values tomeet your specific requirements for each customer or address. If a profile is assigned to both a customerand one of that customer's addresses, the options set for the address take precedence over those set atthe customer level.

QUESTION 47You want the flexibility to void a debit memo or credit memo if there is no activity on the transaction.

What setup is needed on the Void transaction type definition to achieve this objective?

A. Set the Open Receivables option to Yes and the Post to GL option to Yes.B. Set the Open Receivables option to No and the Post to GL option to Yes.C. Set the Open Receivables option to Yes and Post to GL Option to No.D. Set the Open Receivables option to No and the Post to GL option to No.


Explanation/Reference:To be able to void a debit memo, credit memo, on-account credit or invoice, define a Void transaction typewith 'Open Receivables' and 'Post to GL' set to No. Then, as long as there is no activity against thetransaction and it has not been posted to your general ledger, you can make it invalid by simply changingthe transaction type to 'Void'.

Reference: Oracle Receivables, Transaction Types

QUESTION 48What is the action you perform on a transaction once you drill down to the edit transaction window from theBilling Work Area page?

A. Incomplete TransactionB. Complete and ReviewC. Reverse the TransactionD. Create a New Transaction


Explanation/Reference:Reference: Fusion Applications help, Process Billing Adjustments FAQs


QUESTION 49Which are the two interface tables that transaction data will be imported to when using the AutoinvoiceFeature?

A. AR_INTERFACE_CONTS_ALLB. AR_INTERFACE_CONT_ALLC. RA_INTERFACE_SALES_ALLD. RA_INTERFACE_DISTRIBUTIONS_ALLE. RA_INTERFACE_DIST_ALL

Correct Answer: CDSection: (none)Explanation

Explanation/Reference:Note: AutoInvoice Gather Statistics Allowed: If you set this profile option to Yes, then when you submitAutoInvoice, the program first analyzes the interface tables (RA_INTERFACE_LINES_ALL,RA_INTERFACE_DISTRIBUTIONS_ALL, and RA_INTERFACE SALESCREDITS_ALL) and gathersstatistics to determine how best to execute the transaction import.

QUESTION 50ABC, Inc. has business units A and B. ABC, Inc. acquires XYZ Corporation and adds business unit C. TheReceivable Manager can see only transactions for business units A and B, but NOT

A. Why is business unit C NOT visible to the Receivables Manager?B. Business units A and B represent different legal entities as compared to business unit C.C. The Receivable Manager is NOT assigned with a data role relevant to business unit C.D. Business units A and B belong lo different ledgers than business unit C.E. Business units A and C belong to different subledgers than business unit C.



QUESTION 51What is the grouping order used to group transaction lines during the Autoinvoice Import process?

A. transaction Source, Customer Site Profile, Customer Account Profile, system optionsB. System options. Customer Site Profile, Transaction Source, Customer Account ProfileC. Transaction Source, Customer Account Profile, Customer Site Profile, system optionsD. Transaction Source, Customer Account Profile, system options. Customer Site Profile


Explanation/Reference:AutoInvoice uses the following hierarchy when determining the grouping rule to use:

Transaction source

Customer site

Customer profile

System options

Reference: Oracle Fusion Applications Financials Implementation Guide, AutoInvoice Setup

QUESTION 52

The Billing Specialist receives information that the invoice was billed with the incorrect freight amount.

What action is required?

A. Perform Credit Memos when the original invoice has billing error (such as incorrect freight amounts,line item pricing, tax amounts, and finance charges) or the entire invoice should be corrected.

B. Perform adjustments when the original invoice has hilling errors (such as incorrect freight amounts, lineitem pricing, tax amounts, or finance charges) or the entire invoice should be corrected.

C. The freight amount must be correct; the Billing Specialist must review it again.D. A Dispute Request can be submitted by the Billing Specialist through the Billing Work Area.E. Perform Debit memos when the original invoice has hilling errors (such as incorrect freight amounts,

line item pricing, tax amounts, or finance charges) or the entire invoice should be created.



QUESTION 53An Invoice was billed incorrectly and the Billing Specialist has created an adjustment for the Invoice. TheBilling Specialist submitted it for approval but it was rejected by the Billing Manager.

What is true in this scenario?

A. The adjustment is closed and the process is ended without any invoice or accounting impact.B. The adjustment is routed back to the Billing Specialist for further action and is in the More Research

status.C. The adjustment is closed and the invoice balance is reduced by the adjustment amount.D. The adjustment is routed back to the Billing Specialist with the Rejected status.



QUESTION 54The Accounts Receivable Specialist associated duty include which three duties?

A. Trading Community Hierarchy Management DutyB. Receipt Creation DutyC. Payment Settlement Management DutyD. Receivables Accounting DutyE. Import Payables invoices Duty

Correct Answer: BCDSection: (none)Explanation

Explanation/Reference:B: Receipt Creation DutyProcesses receipt creation activities, including manual receipts, lockbox receipts, and automatic receipts.

C: Payment Settlement Management DutyManages funds capture authorizations, settlements, and settlement batches.

Note: Job Role: Accounts Receivable Specialist

Manages and implements all customer payment activities, including receiving customer payments andelectronic remittance advices, performing cash handling activities, processing customer payments, andapplying payments to customer accounts.


QUESTION 55The Collections Manager is identifying delinquent transactions, while submitting the Determine Delinquencylining Scoring program, in which business unit will the collections Manager be able to view the parameterslist?

A. Only those business units for which there are delinquent customersB. Only those business units for which the user has accessC. Only the business unit to which the user belongsD. All business units in the organization


Explanation/Reference:perfect.

QUESTION 56Which two preference definitions determines the default values during the collection process?

A. Default aging methodB. Default exchange rateC. Preference setD. Default contact for unknown dunning recipientsE. Display of open transactions

Correct Answer: BDSection: (none)Explanation

Explanation/Reference:Reference: Oracle Fusion Applications Financials Implementation Guide , Manage Collections Preferences

QUESTION 57Select three features that the Shared Service model provides to satisfy business needs.

A. Secures user access to business units dataB. Supports access of asset Information across multiple asset booksC. Different business units can take orders; however, orders can be managed by a shared service desk

having multiple business unit access.D. Ability to view consolidated requisitions across business unitsE. Ability to submit and view data across different ledgers


Explanation/Reference:Note: Business Units and Shared Service model in Fusion Procurement Business Units (BU) definition: Abusiness unit is a unit of an enterprise that performs one or many business functions that can be rolled upin a management hierarchy. A business unit can process transactions on behalf of many legal entities.Normally, it will have a manager, strategic objectives, a level of autonomy, and responsibility for its profitand loss. (1)

Prior to Oracle Fusion Applications, operating units in Oracle E-Business Suite were assumed to performall business functions, while in PeopleSoft, each business unit had one specific business function. OracleFusion Applications blends these two models and allows defining business units with one or many businessfunctions. (2)

QUESTION 58Select a scenario that is NOT eligible for receipt reversal.

A. Reversing a miscellaneous receiptB. Reversing a receipt applied to a transaction with a chargeback that has been posted to UK- General

LedgerC. Reversing credit card refund receiptsD. Reversing receipts that were applied to open receipts and both receipts have positive balance post

reversal



QUESTION 59The rules applicable to issue refunds are____________. Select two.

A. You can NOT refund more than either the original receipt amount or the remaining unapplied amount.B. You can refund receipts that were either remitted or cleared.C. You can issue a credit card refund to a customer who has made a cash payment.D. You can refund receipts that are factored.


Explanation/Reference:These rules apply to issuing refunds:

You cannot refund more than either the original receipt amount or the remaining unapplied amount.You can only refund original receipts that were either remitted or cleared. You cannot issue a credit cardrefund unless the customer payment was made by credit card.

Reference: Issuing Manual Refunds: Explained

QUESTION 60An Invoice with an original balance of $100 has a receipt application for $75. The Collector enters a disputefor $50 for this invoice and submits it for approval. Select the valid statement.

A. A Credit Memo for $50 will be created.B. A Credit Memo for $25 will be created.C. A Credit Memo will NOT be created, because the disputed amount is greater than the invoice balance.D. A Credit Memo for $50 and a Debit Memo for $25 will be generated.


Explanation/Reference:Note: Processing a collections dispute allows the collector to record and request a dispute based onvarious sections of the customer's transaction. The dispute process allows the collector to select atransaction, along with the appropriate section and reason for the dispute, then submit the dispute forprocessing. The dispute is forwarded to the appropriate levels of approval in the BPM Worklist Credit

Memo Request Approval process. If the dispute is approved, the appropriate credit memo is createdautomatically. You can only submit one dispute at a time. For example, if you are disputing tax andshipping on the same transaction; the tax would be one dispute and shipping a different dispute.

Note: Credit Card Chargebacks: Explained

A customer may request a refund for all or part of a previously remitted credit card receipt directly with thecredit card issuer.

Under this procedure, the credit card issuer credits the customer account for the disputed amount, deductsthe amount from your merchant bank account, and notifies you that a credit card chargeback took place.

QUESTION 61The Billing Specialist created and completed an invoice for $100 for Customer A. She prints the invoiceand realizes that the invoice should have been created for Customer B, not Customer A. The accountingfor the transaction for Customer A is posted to the General ledger. How can this be corrected?

A. Create an adjustment for the entire amount and create a negative adjustment for Customer B.B. Create an on account credit memo for $100 for the invoice and enter a new invoice for Customer B.C. Change the status of invoice to incomplete, and enter a new invoice for Customer B.D. Navigate to credit transaction link in the billing work area, credit the entire amount, and enter a new

invoice for Customer B.



QUESTION 62You have created payment terms and associated them with the reference data set. Business unit X has aset assignment of Enterprise set for payment terms.

Payment Term = Net 30, Reference Data Set = Enterprise Set Payment Term = Net 45, Reference DataSet = Enterprise Set Payment Term = 1%/10 Net 30, Reference Data Set = USA Set Payment Term = Net45, Reference Data Set = USA Set

If an Invoice is raised under business unit X. Which payment terms are applicable to the transaction?

A. Net 30 (Enterprise Set). Net 45 (USA Set)B. Net 30 (Enterprise Set), Net 45 (Enterprise Set)C. 1%/10 Net 30 (USA Set), Net 45 (USA Set)D. Net 45 (Enterprise Set), Net 45 (USA Set)


Explanation/Reference:fantastic answer.

QUESTION 63What information does the Collector see in the Activities List area of the Collections Dashboard?

A. Information about customers who have overdue billsB. Tasks assigned to the Collector, such as follow up callsC. Customer search as per the parameters specifiedD. Status of processing activities from the Process Monitor

Correct Answer: B

Section: (none)Explanation


QUESTION 64When reversing a receipt, if an adjustment or chargeback exists, how are the off-setting adjustmentscreated?

A. Manually using the Adjustment ReversalB. Manually using Chargeback Reversal activitiesC. Automatically using the Adjustment Reversal and Chargeback Reversal activitiesD. Automatically, but WITHOUT using the Adjustment Reversal and Chargeback Reversal activitiesE. Manually, but WITHOUT using Adjustment Reversal and Chargeback Reversal activities


Explanation/Reference:When you reverse a receipt, if an adjustment or chargeback exists, Receivables automatically generatesoff-setting adjustments using the Adjustment Reversal and Chargeback Reversal activities.Reference: Using Receivables Activity Types

QUESTION 65You have created an Autocash Ruleset where the first rule to be applied to receipts is Match Payments withInvoice.

Discount = Earned OnlyLate charges = NOReceipt = $900Receipt date = 14-Feb-2010Discount Grace Days = 5

Which Transaction will be applied to the receipt?

A. Invoice Amount: $800, Payment terms: 10% 10/Net 30, Invoice Date: 01 Feb 2010. Due Date 28-Feb-2010

B. Invoice Amount: $800, Payment Terms: 10% 10/Net 30, Invoice Date: 01 Feb 2010, Due Date: 20-Feb-2010

C. Invoice Amount: $1000, Payment Terms: 10% 10/Net 30, Invoice Date: 01-Feb-2010, Due Date: 28-Feb 2010

D. Invoice Amount: $800, Payment Terms: 10% 10/Net 30, Invoice Date: 01-Fob-2010, Due Date 24-Feb-2010


Explanation/Reference:Example:You have the following situation:

Discounts = Earned Only

Finance Charges = No

Receipt = $1800

Receipt Date = 14-JAN-93

Discount Grace Days = 5

Reference: Apply Partial Receipts

QUESTION 66Identify two late charge interest calculation methods.

A. Average Daily BalanceB. Overdue TransactionsC. Adjusted BalanceD. Previous Balance


Explanation/Reference:Interest Calculation Methods

You select the calculation method in the Late Charge Calculation Method field in the Credit Limits and LateCharges tab of the Customer Profile Class pages, or on the applicable customer or customer site profile.

The interest calculation methods are:

Average Daily Balance: Calculate late charges based on the average daily balance of overdue invoices.This method is for balance forward bills only. Late Payments Only: Calculate late charges based on thenumber of days between the payment due date and the actual payment date. This method uses the paidamount as the overdue invoice amount when calculating the late charge.Overdue Transactions Only: Calculate late charges for transactions based on the number of days apayment is late when you submit the Create Late Charges program. Overdue Transactions and LatePayments: Calculate late charges on both overdue transactions and late payments. This option levies thelargest late charge amount on a customer.

Reference: Late Charge Interest Calculation Methods: Explained

QUESTION 67The Receipts Pending Application region in the Receivables Dashboard provides Information about whichtwo Items?

A. Receipt StatusB. Batch typeC. Control AmountD. Receipt DateE. Amount

Correct Answer: DESection: (none)Explanation

Explanation/Reference:Note:* What is the total open receivables amount?

This is the amount per currency of the amount in the Total Transaction Due Amount column less theamount in the Receipts Pending Application Amount column. This amount provides the current receivablesposition of a customer account.

QUESTION 68The Receivables Dashboard provides Information on Incomplete transactions. What are the parametersthe dashboard uses to provide this information?

A. Period, Business Unit, Transaction Type, AmountB. Period, Business Unit, Transaction Source, AmountC. Period, Business Unit, Status, Batch TypeD. Period, Business Unit, Type, Amount



QUESTION 69When a customer receipt does not provide sufficient information to identify the customer or invoice, whichis the correct method of entering the receipt?

A. Enter the receipt as an UNAPPLIED receipt.B. Enter the receipt as an UNIDENTTFIFD receipt.C. Enter the receipt as an on-account receipt.D. Enter the receipt as a miscellaneous receipt.


Explanation/Reference:If you do not specify a customer for a receipt, the receipt is unidentified.

QUESTION 70The collections Manager runs the Determine Delinquency Using Scoring program to identify delinquenttransitions. She wants to know the status of a particular transaction. On which tab she will find the status.

A. Customer Aging tabB. Transaction Details tabC. Transactions tabD. Transaction aging tab


Explanation/Reference:Note: Transactions do not become delinquent until the delinquency identification process is run and thedashboard summary table is refreshed.

QUESTION 71Select three valid statements related to the Shared Service Model.

A. Shared Service Personnel can view Invoices across various business units.B. Shared Service Personnel can do cross-business unit cash application.C. Shared Service Personnel can process invoices for various business units.D. Shared Service Personnel can see customer account details across business units.E. Shared Service Personnel can report data across all business units but can enter transactions ONLY

against one business unit.


Explanation/Reference:Note:* In Oracle Fusion applications, the service provider model defines relationships between business units fora specific business function, identifying one business in the relationship as a service provider of thebusiness function, and the other business unit as its client.

* Shared Service Center: Points to Consider

Oracle Fusion applications supports shared service centers in two ways. First, with business unit security,which allows your shared service centers personnel to process transactions for other business units calledclients. This was the foundation of Multi Org Access Control in the Oracle E-Business Suite.

Second, the service provider model expands on this capability to allow a business unit and its personnel ina shared service center to work on transactions of the client business units. It is possible to view the clientsof a service provider business unit, and to view service providers of a client business unit.Your shared service centers provide services to your client business units that can be part of other legalentities. In such cases, your cross charges and recoveries are in the form of receivables invoices, and notmerely allocations within your general ledger, thereby providing internal controls and preventinginappropriate processing.

For example, in traditional local operations, an invoice of one business unit cannot be paid by a paymentfrom another business unit. In contrast, in your shared service center environment, processes allowing onebusiness unit to perform services for others, such as paying an invoice, are allowed and completed with theappropriate intercompany accounting. Shared service centers provide your users with access to the data ofdifferent business units and can comply with different local requirements.

Reference: Oracle Fusion Applications Financials Implementation Guide, Shared Service Center:Points to Consider

QUESTION 72The drilldown option available in the task pane for receipts does NOT include ____________.

A. Create Remittance via SpreadsheetB. Correct Funds Transfer ErrorsC. Lockbox Transmission HistoryD. Create Receipt via Spreadsheet


Explanation/Reference:answerer is updated.

QUESTION 73You can click the manager Invoice Lines from the Billing Work Area to find Autoinvoice Exceptions. Whatparameters are used to summarize the exceptions for review?

A. Business Unit, Transaction Type, Invoice Date, CurrencyB. Business Unit, Customer Name, Transaction Source, Total AmountC. Business Unit, Transaction Source, Creation Date, CurrencyD. Business Unit, Transaction Source, Transaction Type, Creation Date


Explanation/Reference:Reference: Fusion Applications Help, AutoInvoice Interface Table RA_INTERFACE_LINES_ALLNote 1: AutoInvoice Exception Handling

Records that fail validation are called `Exceptions' Exceptions stay in Interface Tables which isRA_INTERFACE_ERRORS_ALL Errors can be corrected in the Exception Handling window Oncecorrections are made, Auto invoice must be resubmitted Records that pass validation get transferred toReceivables tables

Note 2: Auto Invoice is a tool that can be used to import and validate transaction data from other financialsystems from which one can create invoices, debit memos, credit memos, and on- account credits. Itrejects transactions with invalid information to insure the integrity of the data

QUESTION 74Which functionality is NOT provided by the Receivables to Ledger Reconciliation Report?

A. Limiting the display using the ad hoc parameterB. Drilldown to see reconciling detailsC. Drilldown to see what needs to transfer and post to the general ledgerD. Graphical and visualization components for viewing the reconciliation detailsE. The reasons for the reconciling differences


Explanation/Reference:Incorrect answers:B: Leverage the Payables to Ledger Reconciliation and the Receivables to Ledger Reconciliation reportsusing the interactive Oracle Transactional Business Intelligence (OTBI) reporting technology to:

Expand account balance information from summarized to detail data for optimal reconciliations Facilitatemanageability and clarity for the reconciliation process

E: If discrepancies exist, the process of matching each transaction to its respective accounting entry isautomatically performed, finding all transactions and accounting entries that contributed to the out-of-balance situation.

Exceptions are automatically identified. For example:

Transactions that do not have complete accountingAmounts that do not tie to the accounting entry amount Manually entered journals that posted to thegeneral ledger account Journals that did not come from the subledger modules

Note: Periodically you need to reconcile the transactions in your accounts receivable system, both beforeand after you post to the general ledger. The Receivables to General Ledger Reconciliation extract andreport help to simplify this process and reduce the amount of manual reconciling activity required.

Reference: Fusion Applications help, Reconciling Accounts: How It Works with the Subledgers

QUESTION 75A customer calls into the Accounts Receivables Department asking for the balance of all invoices due inthe next 30 days and has a question about a specific invoice line. As a Billing Specialist what action will youperform?

A. Review the invoice in the Review Customer Account Details user interface.B. Apply, reverse, or process the receipt.C. Create an open debit memo.D. Review receipt-, in pending status

Correct Answer: ASection: (none)

Explanation

Explanation/Reference:The contextual area of the Review Customer Account Details page displays information about the mostrecent transaction and the most recent receipt belonging to the selected customer account. If there weremultiple transactions or receipts on the same date, Oracle Fusion Receivables displays the transaction andreceipt with the largest amount.

QUESTION 76The billing Specialist creates an adjustment for an INCORRECT invoice and sends it for approval throughthe review and Manage Transaction link in the Billing Work Area. Since the adjustment amount is aboveapproval limit, it is routed to the Billing Manager. What is the status of the Adjustment when the approversees the adjustment in his Work Queue?

A. Pending ResearchB. Pending ApprovalC. Approval RequiredD. Waiting Approval


Explanation/Reference:When you enter adjustments outside your approval limits for the currency of the item that you are adjusting,Receivables creates the pending adjustment in the Approve Adjustments form with a status of WaitingApproval. Adjustment with the waiting approval can only be approved by users with the appropriateapproval limit of currency of the item you are adjusting.

QUESTION 77You are the Billing Manager and you are in charge of reviewing transactions and approving them. Whichtwo tabs are available for your role in the Adjustments Overview Region on the Billing Work Area page?

A. Pending My ApprovalB. Pending ApprovalC. Pending Approval from OthersD. ApprovedE. Pending Research

Correct Answer: AESection: (none)Explanation

Explanation/Reference:appropriate answer.

QUESTION 78What three Items must be set up in the Application Set Up Manager to facilitate refunds?

A. Credit card refundsB. Non credit card refundsC. Automatic Receipt HandlingD. Credit Card ChargebackE. Late charges



QUESTION 79A dunning letter issued at the customer business operational-level includes which transactions?

A. Only account level transactions.B. Only customer-level transactionsC. Only bill-to-location-level transactionsD. Customer-, account-, AND bill-to-location level transactions


Explanation/Reference:What's the difference between customer, account, and site at the Business Level?

Transactions set at the customer level to view or modify, encompasses all of the transaction activityassociated with the customer. For example, a dunning letter at the customer level is inclusive oftransactions at the customer and account level. Transactions set at the account level to view or modify, arefor a particular account and include transactions for all the bill-to sites under that account.

Transactions set at the site level to view or modify, are specific to the bill-to location.

Reference: Oracle Fusion Applications Financials Implementation Guide, What's the difference betweencustomer, account, and site at the Business Level?

QUESTION 80The AutoCash Rule Set defines the order in which the system will apply the receipt to an open debit Item.Which Autocash Rule is NOT defined in the receivables setup?

A. Clear past due invoices grouped by Payment TermsB. Clear past due invoicesC. Apply to the oldest invoice firstD. Apply to the latest invoice first


Explanation/Reference:The AutoCash rules are:

Match Payment with Invoice

Clear the Account

Clear Past Due Invoices

Clear Past Due Invoices Grouped by Payment Terms

Apply to the Oldest Invoice First

Reference: Oracle Fusion Applications Financials Implementation Guide, Define AutoCash Rule Sets

QUESTION 81Which three scenarios require a debit memo reversal?

A. To reverse a miscellaneous receiptB. To reverse a receipt that has a chargeback with an adjustment against itC. To reverse a receipt with remitted credit card refund application

D. To reverse Receipt A that was applied to Receipt B and where the reversal draws balance of Receipt Bpositive

E. To reverse Receipt A that was applied to Receipt B and reversal would draw balance of Receipt Bnegative

Correct Answer: BCESection: (none)Explanation

Explanation/Reference:You must create a debit memo reversal under each of these circumstances:

* (B) You are reversing a receipt from which you have created a chargeback, and this chargeback has hadactivity against it, such as another receipt, a credit memo, or an adjustment.* (C) You are reversing a receipt with a remitted credit card refund application.* (E) You are reversing a receipt (Receipt A) that was applied to another receipt (Receipt B), if the reversalwould draw the balance of Receipt B negative.

Reference: Fusion Applications Help, Debit Memo Reversals: Points to Consider

QUESTION 82In what scenario would you delete the receipt?

A. No payment is received from the customer for the receipt amount.B. The payment needs to be returned to the customer.C. The receipt has been applied to the wrong transaction.D. The receipt has been created but NOT yet applied to the transaction.



QUESTION 83What are the three steps required to implement the Lockbox feature?

A. Set up Receipt Sources.B. Set up Receipt Classes and Receipt Methods.C. Set up Lockbox and Lockbox Transmission Formats.D. Set up late charges.E. Set up credit card refunds.

Correct Answer: ACESection: (none)Explanation

Explanation/Reference:A: You only use receipt sources with receipt and remittance batches. This includes automatic receiptbatches, lockbox receipts, and receipts created via spreadsheet.

C: Enter the lockbox transmission field types to use to identify the characteristics of each lockboxtransmission record type.

You specify the size, order, and format of each transmission record. The lockbox transmission programonly validates the fields that you define in your transmission format. The transmission format must be fullycompatible with how you organize data in your lockbox file.

E: Use an application exception rule set to manage remaining amounts after lockbox processing.

After lockbox processes and applies receipts, the AutoApply process uses the application exception ruleset to determine how to manage over and under payments:

If there is an overpayment, the application exception rule indicates whether to refund the amount to thecustomer, place the amount on account, write off the amount, or leave the amount unapplied.If there is an underpayment, the application exception rule indicates whether to allow write off of theremaining open balance amount on the transaction.

Note: Use lockbox to create receipts in Oracle Fusion Receivables from data supplied by your remittancebank and apply receipts to customer transactions.

The lockbox process has three steps:Import Data: Lockbox reads and formats the data from your bank file into the interim table using anSQL*Loader script.

Validate Data: Receivables validates the data in the interim table for compatibility, then transfers the data tothe receipts tables.

Post Receipts: Apply receipts and update customer balances.

Reference: Fusion Applications help, Lockbox Transmission Format Field Types

QUESTION 84Your company operates in an environment of a highly inflationary economy and fluctuating exchange rates.

Which data conversion level should you use?

A. Balance LevelB. Only Journal LevelC. Only Subledger LevelD. Adjustment OnlyE. Subledger Level or Journal Level


Explanation/Reference:Note:* There are four conversion levels:

/Balance: Only Oracle Fusion General Ledger balances are transferred to the secondary ledger.

/ Journal: General Ledger journal posting process transfers the journal entries to the secondary ledger.

/ Subledger: Oracle Fusion Subledger Accounting creates subledger journals to subledger level secondaryledgers as well as reporting currencies.

/ Adjustments Only: Incomplete accounting representation that only holds adjustments. The adjustmentscan be manual or detailed adjustments from Subledger Accounting. This type of ledger must share thesame chart of accounts, accounting calendar, and period type combination, and currency as the associatedprimary ledger.

* A full accounting representation of your primary ledger is maintained in any subledger level reportingcurrency. Secondary ledgers cannot use subledger level reporting currencies.

Of the three data conversion levels available, the balance data conversion level is typically the leastexpensive, requiring duplication of only the balance level information. The journal and subledger dataconversion levels are more expensive, requiring duplication of most general ledger and subledger journalentries, as well as general ledger balances.

Reference: Oracle Fusion Applications Financials Implementation Guide, Define Ledgers

QUESTION 85In a scenario receipts are factored receipt class that requires confirmation, remittance, and clearance.Select the valid accounting entry that would be generated when receipts are cleared.

A. The Cash and Bank charges accounts are debited and the Short term debt account is creditedB. The Cash and Bank charges accounts are debited and the Factoring account is creditedC. The Short term debt account is debited and the Factoring account is credited.D. The Factoring account is debited and the Short term debt account is credited.


Explanation/Reference:Note:The receipt class you assign to each of your receipt methods determines the processing steps thatReceivables requires for receipts that you create using this receipt method. These steps include whether torequire confirmation, remittance, and bank clearance for receipts that you create with a specific receiptclass.

QUESTION 86The client has implemented automatic revenue recognition using Revenue Polity Definitions. The paymentterm threshold of 150 days has been entered in the revenue policy. An invoice of $5,000 is imported withpayment term that has four equal installment terms.Net 60Net 90Not 120Net 180Select the amount of revenue that would be deferred in this case.

A. $1, 250B. $2,500C. $1.750D. $5,000E. $4, 750


Explanation/Reference:Use the Payment Terms Threshold column to enter the maximum time period in days before paymentterms become extended.

When you enter or import a transaction with payment terms or an installment schedule that exceeds thepayment terms policy, Receivables:

Assigns the Extended Payment Term contingency to the transaction.

Defers revenue on the entire transaction.

Recognizes revenue on the transaction only to the extent of payments received.

For example, you enter a payment terms threshold of 180 days on your revenue policy, and you later enteror import an invoice with payment terms that have four installments:

Net 60

Net 90

Net 120

Net 200

Receivables defers the entire revenue amount on the invoice because the last installment exceeds the180-day threshold by 20 days.

Reference: Oracle Fusion Applications Financials Implementation Guide, Payment Terms Threshold

QUESTION 87AutoCash rules apply to__________.

A. manual receiptsB. automatic receiptsC. QuickCashD. credit card


Explanation/Reference:Receivables provides five AutoCash rules that we can use to create our own AutoCash rule sets. When werun Post QuickCash to apply customer's receipts, Receivables tries to use each AutoCash rule within anAutoCash rule set. If the first rule in the set does not find a match,Receivables uses the next rule in the sequence, and so on until it can apply the receipt.

Reference: Oracle Fusion Applications Financials Implementation Guide, Define AutoCash Rule Sets

QUESTION 88Identify the different dunning letter versions provided to the customer.

A. Final Demand, Soft, MediumB. Regular, Medium, HardC. Regular, Final Demand, MediumD. Soft, Regular, Hard


Explanation/Reference:authentic answer.

QUESTION 89The interactive Receivables to General ledger Reconciliation Report allows reconciliation.

A. only by ledgerB. only by specific organizationC. only by account balancing segmentD. by ledger, specific organization, OR account balancing segment


Explanation/Reference:If you implicitly map primary balancing segment values to your business unit, you can reconcile based onbusiness unit. This allows employees from different business units to balance their respective organizationactivity. If you do not implicitly map primary balancing segment values to business unit, you must reconcilebased on ledger. In this case, you will need access to all business units associated with the ledger toperform a thorough reconciliation.

Reference: Oracle Fusion Applications Order Fulfillment, Receivables, Payments, Cash, and CollectionsGuide, Setting Up for Receivables to General Ledger Reconciliation: Points to Consider

QUESTION 90A Collections Agent wants to verify that the delinquency status are accurately assigned and all thedependent processes have occurred. Which three options are true in this scenario?

A. Go to the Collector's Work Queue and see whether the delinquent accounts are listed under theDelinquent Accounts node.

B. Navigate to the Collections tab to find all delinquencies In the Collection Header.C. Navigate to the Transactions tab to verify that the open work items are listed.D. If strategies are used, go to the Collector's Work Queue and verify that the strategy work items are

listed.E. Select the Collections window to see the dunning events that have occurred.


Explanation/Reference:real.

QUESTION 91You have completed the period-end activities and have set the receivables period to Close Pending. Nowyou need to make further adjustments. What is the correct approach?

A. The receivables accounting period can be re-opened when the period status is Close Pending, and lastminute adjustments can be made.

B. Once the receivables accounting period is set to Close Pending, it can NOT be re-opened, and NOfurther adjustments can be made.

C. Adjustments can be made even if the receivables accounting period is set to Close Pending.D. Adjustments can be made anytime regardless of the receivables accounting period value.


Explanation/Reference:status of periods:

Closed: Journal entry, posting, and transaction entry are not allowed unless the accounting period isreopened. Receivables verifies that there are no unposted items in this period. Receivables does not letyou close a period that contains unposted items. Close Pending: Similar to Closed, but does not validatefor Unposted items. Journal entry, posting, and transaction entry are not allowed unless the accountingperiod is reopened. Future: This period is not yet open, but you can enter transactions in this period.However, you cannot post in this period until you open it. Not Opened: This period has never been openedand journal entry and posting are not allowed.Open: Journal entry and posting are allowed.

QUESTION 92Where is the summary delinquency data displayed on the Collections Dashboard?

A. Customer Aging tabB. Profiles tabC. Correspondence tabD. Transactions tab


Explanation/Reference:genuine answer.

QUESTION 93A debit memo reversal must be used to reverse the receipt if the receipt ____________.

A. is non-invoice relatedB. has an open claim associated with itC. has been reconciled in Cash ManagementD. has a remitted credit card refund application


Explanation/Reference:You must create a debit memo reversal under each of these circumstances:

* You are reversing a receipt from which you have created a chargeback, and this chargeback has hadactivity against it, such as another receipt, a credit memo, or an adjustment.* You are reversing a receipt with a remitted credit card refund application.* You are reversing a receipt (Receipt A) that was applied to another receipt (Receipt B), if the reversalwould draw the balance of Receipt B negative. Reference: Fusion Applications help, Debit MemoReversals: Points to Consider

QUESTION 94In the customer hierarchy of ABC Corporation, ABC Worldwide is the parent company of ABC USA andABC Japan. ABC West is a subsidiary of ABC USA. Select three valid statements if the ABC corporationhierarchy is assigned to a Pay Below Paying relationship.

A. ABC Worldwide can pay for ABC USA, ABC Japan, ABC West, and its own transactions.B. ABC Japan can pay tor ABC West, ABC USA, and its own transactions.C. ABC USA can pay for ABC West and its own transactions.D. ABC Japan can pay its own transactions.E. ABC USA can pay for ABC Worldwide, ABC West, and its own transactions.


Explanation/Reference:Similar example:Pay Below Paying Relationship

If this Acme Corporation hierarchy is assigned a Pay Below paying relationship, then:

* (A) Acme Worldwide can pay for Acme USA, Acme Japan, Acme West, and its own transactions.

* (C) Acme USA can pay for Acme West and its own transactions.

* (D) Acme Japan can pay for its own transactions.

Note:This diagram illustrates the customer hierarchy in Acme Corporation:

Reference: Oracle Fusion Applications Financials Implementation Guide, Pay Below Paying Relationship

QUESTION 95You have entered invoices using the Autoinvoicing Feature. How can you review the records that are inerror?

A. Click the View Autoinvoice Lines link to open a workbook wild the specific error record.B. Click the Manage Autoinvoice Lines link to open a workbook with the specific error record.C. Click the Number of Errors link in the Autoinvoice error region to open a workbook with the specific

error record.D. Click the View Error Details link in the Autoinvoice errr region to open a workbook with the specific:

error record.


Explanation/Reference:Reference: Fusion Applications help, Correcting AutoInvoice Errors: Explained

QUESTION 96Dunning can be configured using ___________.

A. only one business unit

B. only multiple business unitsC. both by single business unit or multiple business unitsD. can NOT be configured by business units


Explanation/Reference:Dunning can be configured by one business unit or multiple business units.

Reference: Oracle Fusion Applications Financials Implementation Guide, Dunning Configuration Set

QUESTION 97What three Work Areas are used to review and manage actionable items before the closing period?

A. The Billing Work Area for invoicing and adjustment approval related activitiesB. The Receivables Balances Work Area for customer payment and credit application processingC. The Revenue Adjustments Work Area for contingencies affecting revenue recognitionD. The Receivables Balances Work Area for invoicing and adjustment approval related activities.E. The Revenue Adjustments Work Area for customer payment and credit application processing.


Explanation/Reference:A: Use the Billing workarea to perform tasks related to customer billing activities. Monitor and reviewincomplete transactions, and approve and research pending adjustments. Use AutoInvoice to importtransactions from other systems and generate invoices and credit memos automatically according to yourrequirements. You can easily review and correct AutoInvoice import errors and resubmit AutoInvoice.Create new invoices, debit memos, credit memos, and on-account credit memos. Perform related activitiesto manage your transactions: update, duplicate, credit, adjust, dispute, and preview a transaction. You canalso create a new customer record and manage existing customers from the Billing workarea.B: Use the Receivables Balances workarea to perform tasks related to customer payment activities and themanagement of accounts receivable balances. Review actionable items, including open receipts andreceipt batches, unapplied and on-account receipts and credit memos, receipt remittance batches, andfunds transfer errors.C: Revenue Management Workarea

Use the Revenue Management workarea to perform tasks related to revenue recognition and revenueadjustments

Reference: Oracle Fusion Receivables: Overview

QUESTION 98The collections Manager wants to see a summary of delinquency data for a specific customer. Which tabwill display the summary delinquency data?

A. Customer Aging tabB. Profile labC. Contacts tabD. Transactions lab


Explanation/Reference:Reference: Oracle Fusion Applications Financials Implementation Guide, Aged or Staged Dunning:Explained

QUESTION 99The common subledger period close management UI allows the user to__________.

A. Manage the accounting period status.B. Balance the entries after they are transferred to the general ledger .C. Access all subledgers.D. Bill and automate customer payments for adjustment approval processingE. Transfer unbalanced entries to the general ledger.


Explanation/Reference:Reference: Oracle Fusion Applications Financials Implementation Guide , Period Close Components:Explained

QUESTION 100Select three values that the dunning letter generation program includes.

A. InvoiceB. UnappliedC. Credit memoD. Debit memoE. Prepayments


Explanation/Reference:The Dunning Letter Generate program can include invoices, debit memos, chargebacks, unapplied, andon-account receipts that are overdue.

Reference: Oracle Fusion Applications Financials Implementation Guide, Dunning Transactions

QUESTION 101Users can choose to EXCLUDE specific transactions in a Balance Forward Bill. Which statement is trueabout transaction exclusion?

A. Transaction exclusion can be done during creation of the transaction.B. Transaction exclusion for a statement can be done at each transaction level.C. Transaction exclusion can NOT be done during the creation of a transaction.D. Transaction exclusion for a statement can be done at the individual transaction as well as the

transaction group level.


Explanation/Reference:Note:* The Override terms option makes available to transactions non-balance forward payment terms and theone balance forward billing payment terms you defined in the previous step. This lets you exclude individualtransactions from balance forward billing by assigning the transaction non-balance forward payment terms.* If the Override Terms option on the customer profile is set to Yes, then you can remove transactions fromthe bill by assigning these transactions non-balance forward billing payment terms.These transactions are excluded from the next run of the balance forward bill. Instead an individualdocument is printed for each of these transactions.

QUESTION 102You have run the delinquency process for a customer and have navigated to the transactions tab to viewthe status. Why is the status for the transactions blank?

A. The status of the past due transactions appear as blank.B. There was an error when updating the status during the delinquency process. Fix it and rerun the

process.C. The status of the current or paid in full transactions appear as blank.D. The transaction status is NOT automatically updated when the process runs.


Explanation/Reference:Not C: When determining the delinquency status of transactions, Oracle Advanced Collections creates adelinquency in a Collections table and the status of the transaction on the Transaction tab is shown asDelinquent. When a transaction is paid and no longer delinquent, the status becomes Current..

QUESTION 103What option is available for the Collection manager for viewing customer data in the Delinquent CustomerRegion on the collections Work Area pages?

A. PDF viewB. Query by ExampleC. Export to ExcelD. Export to HTML


Explanation/Reference:The Collections Customer Work Area allows the collector to view and process the assigned work. Thecollector can search on a customer or set up a saved search. A saved search contains specific searchcriteria and settings that are captured for running exactly the same search again later. You save the visiblesearch fields and entered criteria, selected conditions, and search mode, either basic or advanced. Youcan choose to save search result display settings as well, for example which columns to display or hide, thesort order, and column order. A saved search does not include the current set of search results, searchresult table filters, search result sort order, or values entered in Query By Example fields.Note: The Collections Dashboard automatically assigns collections work with summary informationto help you prioritize and update related activities for each delinquent customer you need to manage. Aswork progresses, you can update the status so you are always working with the most up-to-dateinformation, ensuring nothing slips through the cracks.

Reference; Oracle Fusion Applications Procurement, Payables, Payments, and Cash Guide , CollectionsCustomer Work Area: Overview

QUESTION 104What two items are required for customer invoicing?

A. LockboxB. CustomersC. Remit-to addressD. Customer Profile Classes

Correct Answer: BCSection: (none)Explanation

Explanation/Reference:B: A customer is a party, either an organization or a person, with whom you have a selling relationship. Thisselling relationship can result, for example, from the purchase of products and services or from thenegotiation of terms and conditions that provide the basis for future purchases.

You create customers to properly record and account for sales transactions, as well as to identify otherattributes of the selling relationship. Recording a sales transaction requires that a customer, stored as aparty in Oracle Fusion Trading Community Model, has both an account and an account site with a bill-topurpose.

C: The remit-to address lets your customers know where to send payment for their open debit items. Afteryou create a remit-to address, you can assign it to the bill-to addresses of the customers and customersites that you designate by country and, if applicable, by region and postal code range.

During the import process, AutoInvoice rejects all invoices for which it cannot determine a remit-to address.In order for AutoInvoice to import an invoice, you must either define a remit- to address for thegeographical location of each applicable bill-to site or define a remit-to address to use as default for one ormore locations.

Incorrect answers:A: Use lockbox to create receipts in Oracle Fusion Receivables from data supplied by your remittance bankand apply receipts to customer transactions.D: Use profile classes to organize your customer accounts into categories that reflect the needs of yourenterprise. The profile class record contains generic options that you can set in different ways to group yourcustomers into broad categories, such as by industry, location, size, creditworthiness, business volume, orpayment cycles.

QUESTION 105What are the three ways a Dispute Request can be submitted?

A. By a Collections Agent through the Advanced Collections application in the Customer Work AreaB. By a Billing Specialist through the Billing Work AreaC. By an Account Receivables Specialist through the Receivables Balances Work AreaD. By a Billing Manager through the Transaction UI in the Adjustment Work AreaE. By a Receivable Manager through the Reconciliation Work Area

Correct Answer: ABESection: (none)Explanation

Explanation/Reference:A: Duties assigned directly and indirectly to the job role Collections Agent include:Collections Dispute Management duty: Allows user access to process disputes.B: Privileges granted to duties of the job role Billing Specialist include:Dispute Receivables TransactionE: Privileges granted to duties of the job role Accounts Receivable Manager include:Dispute Receivables Transaction

Note: There are times when participants, their managers, compensation analysts, and compensationmanagers must create, track, and resolve disputes as part of the incentive compensation process. Thiseffective dispute management includes automated notification to all involved parties.



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