certéna sr custom products - phonak · 2021. 7. 2. · user guide...

Certéna SR Custom ProductsUser Guide

029_0999_02_GB_Certena_SR.qxp:029_0999_02_GB_Certena_SR.qxp 19.10.2009 12:52 Uhr Seite 1

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Wireless accessories (optional) 26myPilot 26iCom 28iView 30

Remote control (optional) 31

FM communication (optional)MyLink 33Multi-frequency FM transmitter 34

MaintenanceImportant points 35SmartGuard (optional) 37

Warning 38

Service and Warranty 39

Phonak distributors 42


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Contents

Welcome 5

Description 6

PreparationReplacing the battery 8Identifying left and right hearing systems 12Inserting your hearing system in your ear 13Removing your hearing system from your ear 14Fine tuning based on your personal preferences 16

OperationSwitching ON/OFF 17Controlling the volume (optional) 19Hearing programs 20Synchronized manual control 21Telecoil (optional) 22EasyPhone (optional) 23


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Your new Certéna SR hearing system uses the mature andlatest advances in digital wireless hearing technology.Certéna SR offers you automatic functions providing thebest sound quality, speech understanding and listeningcomfort in your daily hearing situations. High-techhas turned highly sophisticated hearing systems intoconvenient devices that are easy to use.

Please read this manual carefully to benefit fromall the features of your new hearing system. Ask yourhearing care professional if you have any questions.

Certéna SR is a quality product developed by the Swisscompany Phonak, a world leader in hearing technology,innovation and reliability. With proper care and usage,your hearing system will support your hearing andcommunication needs for many years.

Phonak – life is on

Welcome


Certéna SR FSCerténa SR FS PBattery size 13

! Protected microphone inlet(two on models with directional technology)

" Battery compartment with ON/OFF switch# Program switch (optional)$ Volume control (optional)% Receiver (sound outlet) and

wax protection system& Custom made shell' Removal handle (Certéna SR CIC/MC Petite models)( Vent

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Description

Certéna SR CIC/MC PetiteCerténa SR CIC/MC P PetiteBattery size 10

Certéna SR ITC/HSCerténa SR ITC/HS PetiteCerténa SR ITC/HS PCerténa SR ITC/HS P PetiteBattery size 312

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Remove the old battery.

Remove the protective foil from the new battery.

Insert the new battery. Please ensure that the “+” signon the battery (flat side) is on the same side as the “+”sign on the battery compartment.


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Replacing the battery

Use a battery (size 10, 312, 13) for allCerténa SR custom products.

Hold the hearing system with the batterycompartment upwards and open it.

Do not try to open the compartment furtherthan shown in the drawing.

Preparation


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If there is any resistance when closing thecompartment, ensure that the battery is correctlyinserted. The compartment will not close if thebattery is inserted upside down.When your hearing system is not in use, leave thebattery compartments open to allow any moistureto evaporate.

Low battery warning

An acoustic signal gives you an early warning thatthe battery is approaching exhaustion. You haveapproximately 30 minutes to replace the battery afterhearing the signal. This reserve may be higherand the hearing system will repeat the low batterywarning approximately every 30 minutes.

Please note that the battery consumption increaseswith regular use of the myPilot command center,the iCom communication interface or remote controlssuch as KeyPilot2 or WatchPilot2.


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Gently shut the battery compartment, until youfeel it “click” into place.

Handle the battery compartment gently anddo not use excessive force.

Preparation


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Inserting your hearing system in your ear

Grasp the hearing system between the thumb andindex finger, using the hand on the same side you wearyour hearing system. Insert the canal end into the earcanal. Tug gently on your ear lobe and push the hearingsystem into the correct position.


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Identifying left and right hearing instruments

Before insertion, please ensure that you are usingthe proper left and right hearing systems.Your hearing systems are identified as follows:

blue = leftred = right

Preparation


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! All Certéna SR modelswithout a removal handlePut your thumb behind your lobe (just below thehard cartilage) and gently press your ear upwardto push the hearing system out of the canal. Inorder to help it along, make chewing movementswith your jaw.

Grasp the protrudinghearing systemand remove it.


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Removing your hearing system from your ear

If possible, select the mute mode (see page 18 and 21)before removing your hearing system to avoid whistling.

! Certéna SR CIC/MC (P) Petite models with aremoval handleGrasp the handle between your thumb andindex finger and gently pull the hearing systemupwards out of your ear.

Preparation


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Switching ON/OFF

Switching ON

The hearing systemis switched ON when thebattery compartment isclosed. Your hearing systemis automatically set atyour preferred volume andin your default hearingprogram.

Switching OFF

To switch the hearingsystem OFF, open thebattery compartment.

Operation


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Fine tuning based on your personal preferences

The fitting process has limited capabilities of reproducingthe full spectrum of your personal sound environments.This limitation is overcome by the ability of Certéna SRhearing systems to keep track of your real lifeadjustments. It logs manual changes you have appliedwhile you are wearing your hearing instruments.This means that every time you change the volume orprogram of your Certéna SR hearing system, thisadjustment is memorized.During your next visit with the hearing care professional,this data will help to further improve the performanceof your hearing system.

DataLogging cleverly ensures that your correctionsin each environment contribute to a fully personalizedsetting.

Preparation


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Controlling the volume (optional)

left ear right ear

forwards forwards

backwards backwards

Preset volumeAutomatically set when hearing systemis switched ON.

To increase volumeTurn the volume control forwards.

To reduce volumeTurn the volume control backwards.


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Delayed activation

Please be aware that your hearing instrument maytake several seconds to boot up.

Your hearing care professional may have activateda further delayed activation timer. This function delaysthe activation of the hearing system (for 9 or 15seconds) after the battery door is closed in order toavoid any disturbance while placing it into your ear.An acoustic signal confirms when your hearing systemis switched on.

NoteThe mute mode may be used like an ON/OFF function,(activated manually via the myPilot commandcenter or via a Phonak remote control) allowing youto switch your hearing system OFF for a short periodof time (i.e. while inserting or removing the instrument,short breaks etc.). Please be aware that the mutemode still consumes some energy from the battery.

Operation


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Program switch (optional)The program switch allows toggling between the“Automatic Mode”, the “Mute Mode” and individualhearing programs.A short melody confirms the selection of the“Automatic Mode”.

Additional program selectionUpon request, your hearing care professional canprogram additional individual hearing programs dedicatedto specific hearing situations for you. Additionalprograms are available via the myPilot command center(see page 26), the optional program switch, or otherremote controls such as WatchPilot2 or KeyPilot2 (seepages 26–36).


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Note! A single beep indicates the preset volume setting.

A double beep indicates that you have reachedthe limit of your volume control range.

! The myPilot command center (see page 26) can alsocontrol the volume of all Certéna SR models,(except for Petite models) including the modelswithout manual volume control.

! You can control all models, including Petitemodels, with an optional remote control such asthe KeyPilot2 or WatchPilot2.

Hearing programs

Automatic program creationCerténa SR is able to recognize different hearingenvironments and automatically create a hearingprogram appropriate for each situation.

Operation


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EasyPhone (optional)

The EasyPhone function enables your Certéna SR hearingsystem to automatically select your telephone programwhen the telephone handset is held close to your ear.An acoustic signal confirms the switch. It automaticallyreturns to the previous hearing program when thetelephone handset is removed from your ear.

Some telephones produce a magnetic field strong enoughto activate your EasyPhone function. Other types oftelephones require an additional magnet fixed on thereceiver to activate this function.

Fixing the EasyPhone magnet

Clean the telephone handsetthoroughly. Hold the telephonehandset nearly vertically, similarto making a telephone call. Holdthe magnet near to the “listeningend” of your telephone handsetand release it. The magnet willautomatically flip to the correctside.


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Synchronized manual control(not available for Certéna SR Petite instruments).

An automatic synchronisation for volume adjustmentsand program selection, called QuickSync, is integratedin your hearing systems. Users wearing two hearinginstruments just have to activate the functionality onone instrument; the other instrument will be adjustedautomatically.

Telecoil (optional)

Your hearing care professional may have activateda Telecoil in your hearing systems. The programs withTelecoil can be used with hearing system compatiblephones or via inductive loop systems (present in someschool settings, theaters, churches, etc.).

Ask your hearing care professional to print out thecomplete description of your individual hearingprograms and how to access them with your myPilotcommand center, the program switch or a remotecontrol.

Operation


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Use of EasyPhoneUse the telephone in a normal manner. An acousticsignal indicates the activation of the EasyPhoneprogram. At the beginning, you may need to move thehandset slightly to find the optimum position fora reliable switch and comfortable hearing.

If necessary, move the magnet to another position onthe handset to increase your comfort of use.

Keep magnets out of reach of children and pets.If a magnet is swallowed, please seek the adviceof a medical practitioner.The magnet used to strengthen the magnetic fieldof your phone may affect some medical devicesor electronic systems.Always keep the magnet (or the telephone equippedwith the magnet) at least 30 cm (12”) away frompacemakers, credit cards, floppy disks or othermagnetically sensitive devices.High distortion during dialing or phoning maymean that the phone receiver is stressed bythe magnet. To avoid any damage, please movethe magnet to another place on the telephonereceiver.


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If you hold the telephonereceiver in your right handwhen making telephonecalls, position the magnet inthe upper right half of thereceiver.

If you hold the telephonereceiver in your left handwhen making telephonecalls, position the magnetin the upper left half ofthe receiver.

Use the double-sided adhesivetape to stick the magnet tothe location described above.Do not cover the soundopenings of your handset.

Operation


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For optimum results, position your myPilot as shownin the drawing.

Do not use your myPilot in locations whereit is forbidden to use electronic devices.

Operating rangemax. 50 cm (20”)


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Wireless accessories (optional)

myPilot

The myPilot command center is an optional accessoryfor Certéna SR hearing systems. It allows a convenient,user-friendly and discreet control of all the functionsof your hearing system and additional benefits.

! Volume Control! Program selection! Automatic mode selection! Clock and Alarm! myPilot battery status! Read out of hearing instrument volume,

program and battery status

For detailed information on theuse of your myPilot, please referto its user guide or ask yourhearing care professional.

myPilot:available in twostylish colors,high-tech gray orwhite.


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FM compatibilityiCom also offers FM accessibility when a Phonak FMreceiver is connected, refer to picture below.

EasyAudio and EasyBluetoothYour Certéna SR hearing system contains two specialaudio programs: EasyAudio and EasyBluetooth.These programs are automatically selected in yourhearing system when an audio or Bluetooth signalis received from iCom. EasyAudio and EasyBluetoothensure that you have the optimum program foraudio and mobile phone use. An acoustic signal inyour Certéna SR hearing instrument confirms theswitch to both Easy programs.

Please refer to the iCom user guide to get moreinformation on the numerous applications iComprovides.


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iCom

iCom is an optional accessory available for Certéna SRinstruments (except Certéna SR Petite).With the push of a single button,iCom connects your hearingsystem with the technologyaround you (mobile phones,audio equipment, FM, etc.).

Bluetooth connectionsiCom offers a simple way to connect your mobilephone via Bluetooth to your hearing system.

iCom is also capable of transmitting a stereo audiosignal from any Bluetooth enabled device (built-inor via an adapter) such as MP3 players, laptop,computers and televisions.



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Phonak offers a comprehensive range of modernremote controls. Ask your hearing care professional todemonstrate them to you. Choose the model thatis most convenient for your lifestyle and your taste.

WatchPilot2Exclusive and modern,available for womenand men, with sportyrubber band orelegant metal band.

KeyPilot2Small, easy and convenient.

Remote control(optional for products with T-coil)


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iView

iView, the status viewer, is an optional accessory forparents with small children and also for teachersor caregivers. Just by the press of a button, iView showsthe status of the hearing instrument's battery, thecurrent hearing program and volume settings, displayedon a large screen.For detailed information on the use of iView,please refer to its user guide or ask your hearing careprofessional.

Do not use your iView in locations where it isforbidden to use electronic devices.


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FM communication is an option available for customhearing instruments that are equipped with a Telecoilor with an iCom and a Phonak FM receiver.When noise, distance or reverberation is a problem,FM systems greatly improve communication. A wirelessFM communication system consists of a transmitterand a receiver. The transmitter is placed near, or directlyconnected to the sound source (e.g. TV or radio). Ittransmits the signal via radio to the receiver attachedto an iCom or to a MyLink receiver.

For more information about the use of your FMreceivers or transmitters, please refer to the appropriateuser guide or ask your hearing care professional.

MyLink

As an alternative to iCom with an FM receiver, MyLinkis a small and appealing FM receiver that is compatiblewith hearing systemswith a Telecoil.MyLink picks upthe FM signal andrelays it to thehearing instrument.

FM communication (optional)


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For best results with your KeyPilot2 or WatchPilot2remote control, refer to photo.

For detailed information on the use of your remotecontrol, please refer to its user guide. Your hearing careprofessional can also print an individual descriptionof your hearing programs for you.

Do not use your remote control in locationswhere it is forbidden to use electronic devices.

Remote control (optional for products with T-coil)


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Important points

1) Always use new batteries with your Certéna SRhearing systems. You can return empty batteries toyour hearing care professional.

2) When your hearing system is not in use, leave thebattery compartment open to allow any moistureto evaporate.

3) If you will not be using your hearing systems fora long period of time, store them in their protectivecase. Remove the batteries and leave the batterycompartments open. Make sure your hearing systemsare completely dry before closing the case.

4) Protect your hearing systems from excessive moistureand heat. Always remove your hearing systemsbefore showering, bathing or swimming. Do not leaveinstruments near windows or in a car. Avoid strongjolts and vibration.

5) Daily cleaning and the use of a drying system ishighly recommended. "C&C line" from Phonak is acomplete set of cleaning products. Your hearing careprofessional will be glad to advise you. Never usehousehold cleaning products (washing powder, soap,etc.) to clean your hearing systems.

Maintenance


Multi-frequency FM transmitter

Phonak offers a wide range of differentFM transmitters:

SmartLink – flexible multifunctionaltransmitter with Bluetooth

ZoomLink – convenient transmitterwith three microphone settings

EasyLink – the easy-to-use transmitter

inspiro – the transmitter for a rangeof educational applications

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FM communication (optional)


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SmartGuard (optional)

SmartGuard is a unique wax protection systemdeveloped by Phonak. The unique membrane designcompletely protects your hearing system fromwax and moisture.

Please ask your hearing care professional forfurther information.


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Maintenance

6) Hair spray, face creams and make-up can damagehearing systems. Remove them before applyingcosmetics.

7) If you experience any soreness or inflammationin your ear, contact your hearing care professional.

8) If your hearing system is performing weakly or failsto operate, clean or replace the wax guard system.If your hearing system fails to operate after you havecorrectly cleaned or replaced your wax protectionsystem and inserted new batteries, contact yourhearing care professional for advice. Please rememberto bring your accessories (e.g. myPilot, iCom or remotecontrol) together with your hearing system(s) forservice enquiries.

The symbol with the crossed out disposal binindicates that this hearing system shall notbe treated as household waste. Please hand overyour old or unused hearing system to theapplicable collection point for the recyclingof electrical and electronic equipment orbring it to your hearing care professional forappropriate disposal.By ensuring this product is disposed of correctly,you will help prevent potential negative effectson the environment and human health.


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Phonak offers you a comprehensive global warrantywhich becomes effective on the date of purchase. Pleaseask your hearing care professional about the details andduration. This warranty covers any repairs due to defectsin material and/or workmanship. The warranty does notcover damage from improper handling or care, exposureto chemicals, immersion in water or undue stress.Damage caused by third parties or non-authorized servicecenters renders the Phonak warranty null and void. Thiswarranty does not include any services performed bya hearing care professional in their office. This warrantyapplies to the Phonak products listed below:

Serial number – right:

Serial number – left:

Date of purchase:

Service and Warranty


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Hearing systems batteries are toxic whenswallowed! Keep them out of reach of childrenand pets. If batteries are swallowed, pleaseseek the advice of a medical practitioner!

Use only hearing systems that have been speciallyprogrammed for you by a hearing care professional.Other instruments may be ineffective and may, incertain cases, even damage your hearing.

X-ray radiation (e.g. CT scans, MRI scans) mayadversely affect the correct functioning of yourhearing system. We recommend that you removethem before undergoing X-ray procedures and keepthem outside the room.

Hearing systems in directional microphonemode mainly reduce background sounds.Warning signals coming from behind and vehicleshorns approaching from behind are partially orcompletely suppressed.

Changes or modifications made to thisequipment not expressly approved by Phonakare not allowed.

Warning


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Notice 3This equipment has been tested and found to complywith the limits for a Class B digital device, pursuant toPart 15 of the FCC Rules.These limits are designed to provide reasonableprotection against harmful interference in a residentialinstallation. This equipment generates, uses, and canradiate radio frequency energy and, if not installed andused in accordance with the instructions, may causeharmful interference to radio communications. However,there is no guarantee that interference will not occurin a particular installation.If this equipment does cause harmful interference toradio or television reception, which can be determinedby turning the equipment off and on, the user isencouraged to try to correct the interference by one ormore of the following measures:! Reorient or relocate the receiving antenna! Increase the separation between the equipment

and receiver! Connect the equipment into an outlet on a

circuit different from that to which the receiver isconnected

! Consult the dealer or an experienced radio/TVtechnician for help


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Notices

Notice 1This instrument is certified under:

FCC ID: KWC-WHSITEIC: 2262A-WHS

This device complies with Part 15 of the FCC Rulesand with RSS-210 of Industry Canada. Operation issubject to the following two conditions:1) this device may not cause harmful interference, and2) this device must accept any interference received,

including interference that may cause undesiredoperation.

Changes or modifications made to this equipmentnot expressly approved by Phonak may void the FCCauthorization to operate this equipment.

Notice 2This Class B digital apparatus complies with CanadianICES-003.


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Safety notice

Operatingconditions

Transportationand storageconditions

This symbol indicates that Certéna SR productscomply with requirements for a BF type appliedpart according to EN 60601-1. The surface ofthe hearing system is specified as applied parttype BF.

This symbol indicates that it is important thatthe user refers to associated warnings given inthis user guide.

External devices may only be connected ifthey have been tested in accordance withcorresponding IECXXXXX standards. Only useaccessories approved by Phonak AG.

The product has been designed for trouble-freeoperation without restrictions when used asintended, unless otherwise stated in this userguide.

Temperature should not exceed limits of –20°/60°Celsius at a relative air humidity of 65% forextended periods during transportation andstorage. Air pressure between 500 and 1100 hPais not detrimental to the instrument.


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Canada Phonak Canada LimitedMississauga, Ontario L5W OB3

USA Phonak LLC, Warrenville, IL 60555-3927

Manufacturer: Phonak AG, Laubisrütistrasse 28CH-8712 Stäfa, Switzerland

Phonak distributors


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certéna sr custom products - phonak · 2021. 7. 2. · user guide...

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