ch2Student: ___________________________________________________________________________

1. Task performance is the set of explicit obligations that an employee must fulfill to receive compensation and continued employment.   True    False

 2. The O*NET is an online government database that describes the results of task performance behaviors

that must be reported by firms to the government on an annual basis.   True    False

 3. The importance of citizenship behaviors increases during organizational crises.   

True    False 4. Political deviance refers to behaviors that intentionally harm the organization's assets and

possessions.   True    False

 5. Wasting resources is the most common form of production deviance.   

True    False 6. Fortunately, people who engage in one form of counterproductive behavior do not usually engage in other

forms.   True    False

 7. Sometimes the best task performers are also the employees who engage in high levels of

counterproductive behavior.   True    False

 8. In addition to being more cognitive, knowledge work tends to be more structured and routine in

nature.   True    False

 9. Feedback from BARS can help an employee develop and improve over time.   

True    False 10. Despite its popularity, 360 degree feedback is not well suited for developing employee talent.   

True    False 11. Task performance is formally defined as the value of the set of employee behaviors that contribute, either

positively or negatively, to organizational goal accomplishment.   True    False

 12. Job performance includes employee behaviors that are directly involved in the transformation of

organizational resources into the goods or services that the organization produces.   True    False

 13. Routine task performance involves employee responses to task demands that are novel, unusual, or, at the

very least, unpredictable.   True    False

 14. The first step in conducting a job analysis is to generate a list of all the activities involved in a job.   

True    False 15. O*NET captures the "numerous small decisions" that separate the most effective organizations from their

competitors.   True    False

 

16. The most valuable employees in any organization are those who "go the extra mile" by engaging in levels of task performance that previously were unheard of.   True    False

 17. Courtesy involves maintaining a good attitude with coworkers, even when they've done something

annoying or when the unit is going through tough times.   True    False

 18. Sportsmanship involves assisting coworkers who have heavy workloads, aiding them with personal

matters, and showing new employees the ropes when they first arrive on the job.   True    False

 19. Organizational citizenship behaviors benefit the larger organization by supporting and defending the

company, working to improve its operations, and being especially loyal to it.   True    False

 20. Boosterism involves speaking up and offering constructive suggestions for change.   

True    False 21. Counterproductive behavior is defined as employee behaviors that unintentionally hinder organizational

goal accomplishment.   True    False

 22. Substance abuse is a form of political deviance.   

True    False 23. Production deviance refers to behaviors that intentionally disadvantage the larger organization rather than

other individuals.   True    False

 24. Gossiping represents communication that is rude, impolite, discourteous, and lacking in good

manners.   True    False

 25. Personal aggression is defined as hostile verbal and physical actions directed toward other

employees.   True    False

 26. Historically speaking, research on organizational behavior has focused on the theoretical aspects of job

performance.   True    False

 27. Service work involves direct verbal or physical interactions with customers.   

True    False 28. BARS emphasizes the results of job performance as much as it does the performance behaviors

themselves.   True    False

 29. The MBO approach involves collecting performance information not just from the supervisor but from

anyone else who might have firsthand knowledge about the employee's performance behaviors.   True    False

 30. Very few 360 degree feedback systems ask the employee to provide ratings of his/her own

performance.   True    False

 

31. The value of the set of employee behaviors that contribute, either positively or negatively, to organizational goal accomplishment is known as:   A.  job commitmentB. motivationC.  job satisfactionD.  job performanceE. organizational commitment

 32. Employee behaviors that are directly involved in the transformation of organizational resources into the

goods or services that the organization produces, is known as:   A.  task performanceB.  citizenship behaviorC.  counterproductive behaviorD.  job withdrawalE. organizational commitment

 33. The explicit obligations that an employee must fulfill to receive compensation and continued employment

is known as:   A.  job withdrawalB.  citizenship behaviorC. organizational commitmentD.  task performanceE. counterproductive behavior

 34. For an accountant, preparing, examining, and analyzing accounting records for accuracy and

completeness is most likely an example of:   A.  job withdrawalB.  task performanceC.  counterproductive behaviorD.  citizenship behaviorsE. organizational commitment

 35. Riya is an advertising executive at Mountain City Advertising. For Riya, developing advertising

campaigns and preparing and delivering presentations to clients are most likely examples of:   A. organizational commitmentB.  job withdrawalC.  citizenship behaviorsD.  counterproductive behaviorE.  task performance

 36. Well-known responses to normal job demands that occur in a predictable way are known as:   

A.  job withdrawalB.  adaptive task performanceC.  counterproductive behaviorD.  routine task performanceE. citizenship behavior

 37. For a surgical technician, handing the surgeon the required surgical tools for a simple appendectomy is an

example of:   A.  counterproductive behaviorB.  adaptive task performanceC.  job withdrawalD.  citizenship behaviorE.  routine task performance

 

38. An employee's response to job demands that are novel, unusual, or unpredictable is known as:   A.  job withdrawalB.  adaptive task performanceC.  counterproductive behaviorD.  routine task performanceE. citizenship behavior

 39. For a kindergarten teacher, assisting her twenty-one students out of a smoke-filled elementary school is

an example of:   A.  citizenship behaviorB.  routine task performanceC.  job withdrawalD.  counterproductive behaviorE. adaptive task performance

 40. Sulley, the big, blue, furry lug in the movie, Monsters, Inc., attempted to covertly return Boo, a two-year-

old girl, to her bedroom after she found her way into the monster world. From the company's point of view, Sulley's behavior is an example of:   A.  job withdrawalB.  adaptive task performanceC.  counterproductive behaviorD.  citizenship behaviorE.  routine task performance

 41. All of these are behaviors involved in adaptability except:   

A. handling work stressB.  solving problems creativelyC. handling emergenciesD. performing daily ritualsE. demonstrating interpersonal adaptability

 42. A job analysis consists of which of the following steps?   

A.  all job activities are listedB.  consult with a subject matter expert as to the frequency and importance of all job activitiesC. activities rated highly in terms of frequency and importance are used to define task performanceD.  answer choices a, b and c are correctE. none of the answer choices is correct

 43. The electronic government database used to identify the set of behaviors needed to define task

performance is known as:   A. behavioral anchored ratings scale networkB.  job analysis networkC. occupational information networkD.  answer choices a, b, and c are correctE. none of the answer choice is correct

 44. Relatively discretionary activities that contribute to the organization by improving the overall quality of

the setting in which work takes place, is known as:   A.  job withdrawalB.  adaptive task performanceC.  counterproductive behaviorD.  citizenship behaviorE.  routine task performance

 

45. Citizenship behaviors can be divided into the two main categories of:   A.  intrapersonal and organizationalB.  interpersonal and intrapersonalC. organizational and politicalD.  interpersonal and politicalE.  interpersonal and organizational

 46. Interpersonal citizenship behaviors consist of:   

A. helpingB.  courtesyC.  sportsmanshipD.  answer choices a, b, and c are correctE. none of the answer choices is correct

 47. Interpersonal citizenship behavior includes which of the following activities?   

A. VoiceB. Civic virtueC. SportsmanshipD. BoosterismE. All of these

 48. Which of these behaviors benefit coworkers and colleagues and involve assisting, supporting, and

developing other organizational members in a way that goes beyond normal job expectations?   A.  Intrapersonal citizenship behaviorB.  Interpersonal citizenship behaviorC. Organizational citizenship behaviorD. Production citizenship behaviorE. Political citizenship behavior

 49. Don always maintains a good attitude with coworkers even when the department is going through tough

times. Don is demonstrating which type of citizenship behavior?   A. HelpingB. CourtesyC. SportsmanshipD. Civic virtueE. Boosterism

 50. Suzy keeps the other employees in her department informed about various issues that are relevant to

them. Suzy is demonstrating which type of citizenship behavior?   A. HelpingB. CourtesyC. SportsmanshipD. Civic virtueE. Boosterism

 51. _______ refers to keeping coworkers informed about matters that are relevant to them.   

A. SportsmanshipB. Civic virtueC. BoosterismD. HelpingE. Courtesy

 52. Which of these involves maintaining a good attitude with coworkers, even when they have done

something annoying or when the unit is going through tough times?   A. HelpingB. CourtesyC. SportsmanshipD. Civic virtueE. Boosterism

 

53. Organizational citizenship behaviors consist of which of these?   A. Civic virtueB. VoiceC. BoosterismD. Answer choices a, b, and c are correctE. None of the answer choices is correct

 54. Organizational citizenship behaviors consist of:   

A. voiceB.  courtesyC.  sportsmanshipD. helpingE. all of these

 55. Yan speaks up and offers constructive suggestions about how to change the operations of her department.

Yan is demonstrating which type of citizenship behavior?   A. HelpingB. VoiceC. SportsmanshipD. Civic virtueE. Boosterism

 56. James is always reading and keeping up with organizational announcements and news that affects his

company. James is demonstrating which type of citizenship behavior?   A. HelpingB. VoiceC. SportsmanshipD. Civic virtueE. Boosterism

 57. Elizabeth seems like a cheerleader for Villa Italiano as she represents the organization in a positive way

when she's away from work. Elizabeth could be viewed as demonstrating which type of citizenship behavior?   A. HelpingB. VoiceC. SportsmanshipD. Civic virtueE. Boosterism

 58. _______ refers to participating in the company's operations at a deeper-than-normal level by attending

voluntary meetings and functions, reading and keeping with organizational announcements, and keeping abreast of business news that affect the company.   A. Civic virtueB. HelpingC. VoiceD. BoosterismE. Sportsmanship

 59. _______ means representing the organization in a positive way when out in public, away from work.   

A. SportsmanshipB. BoosterismC. HelpingD. VoiceE. Civic virtue

 

60. Which of these is true about research conducted on citizenship behavior?   A. The quantity but not quality of crew output was higher in crews that included more good citizensB. The quality but not quantity of crew output was higher in crews that included more good citizensC. The quantity and quality of crew output was higher in crews that included more good citizensD. 

Unfortunately, higher levels of citizenship behavior produced more food waste and greater customer complaints in the restaurant study

E. Citizenship behaviors were not relevant to performance in the paper mills 61. Which of these become even more vital during organizational crisis?   

A. Citizenship behaviorsB. Counterproductive behaviorsC. Personal aggressionD. Property devianceE. Political deviance

 62. During organizational crisis, which of these are critical?   

A. Beneficial suggestionsB. Deep employee involvementC. Positive "public face"D. Answer choices a, b, and c are correctE. None of the answer choices is correct

 63. Employee behaviors that intentionally hinder organizational goal accomplishment are known as:   

A.  task performanceB.  citizenship behaviorsC.  counterproductive behaviorD.  job withdrawalE. organizational commitment

 64. Behaviors that intentionally harm the organization's assets and possessions are known as:   

A. production devianceB. political devianceC. property devianceD. personal aggressionE. none of these

 65. At ABC Coffee Roasters, employees learned that a few of them will be losing their jobs, and in response,

they purposefully started to mix decafe beans in bags of regular beans and vice versa. This created serious customer service issues and the company lost major accounts. The action of the employees at ABC can be described as:   A.  theftB.  incivilityC. wasting resourcesD.  sabotageE. political deviance

 66. Counterproductive behaviors can be divided into the main categories of:   

A. political devianceB. personal aggressionC. property devianceD. production devianceE. all answer choices are correct

 

67. Which of these behaviors is included in the "serious category" of organizational counterproductive behavior?   A. SabotageB. HarassmentC.  IncivilityD. Substance abuseE. All of these

 68. Which of these behaviors is included in the "serious" category of interpersonal counterproductive

behavior?   A. SabotageB. HarassmentC.  IncivilityD. Substance abuseE. None of these

 69. Which of these behaviors is included in the "minor" category of organizational counterproductive

behavior?   A. SabotageB. HarassmentC.  IncivilityD. Substance abuseE. None of these

 70. Which of these behaviors is included in the "minor" category of interpersonal counterproductive

behavior?   A. SabotageB. HarassmentC.  IncivilityD. Substance abuseE. All of these

 71. Which of these behaviors are considered to be production deviance?   

A. Wasting resources and substance abuseB. Sabotage and theftC. Gossiping and incivilityD. Harassment and abuseE.  Interpersonal and organizational

 72. Which of these behaviors are considered to be property deviance?   

A.  Interpersonal and organizationalB. Sabotage and theftC. Gossiping and incivilityD. Harassment and abuseE. Wasting resources and substance abuse

 73. Which of these behaviors are considered to be political deviance?   

A. Harassment and abuseB.  Interpersonal and organizationalC. Gossiping and incivilityD. Wasting resources and substance abuseE. Sabotage and theft

 74. Which of these behaviors are considered to be personal aggression?   

A. Wasting resources and substance abuseB. Sabotage and theftC. Gossiping and incivilityD. Harassment and abuseE.  Interpersonal and organizational

 

75. The cost of counterproductive behaviors in the restaurant industry is estimated to be _______ percent of revenues per year.   A. 2-3B. 8-10C. 15-20D. 25E. At least 50

 76. According to research, up to _______ of all employees have engaged in counterproductive behaviors such

as theft.   A. 25B. 50C. 75D. 90E. 10

 77. Behaviors that focus specifically on reducing the efficiency of work output are known as:   

A. Political devianceB. Property devianceC. Personal aggressionD. Personal assertionE. Production deviance

 78. _______ is the most common form of production deviance.   

A. TheftB.  IncivilityC. Wasting resourcesD. SabotageE. Harassment

 79. Edward is one of the four administrative assistant in the College of Business at Teach International

University. Unfortunately, he accomplishes less than one-third the work as compared to the other assistants because he purposely works slowly, and he takes way too many breaks. Edward seems to be engaging in which of these counterproductive behaviors?   A.  IncivilityB. Wasting resourcesC. HarassmentD. TheftE. Sabotage

 80. Every day Johnny comes to work intoxicated, and this compromises his work efficiency. Johnny is

engaging in which of these counterproductive behaviors?   A. Production devianceB.  IncivilityC. Property devianceD. Personal aggressionE. None of these

 81. Behaviors that intentionally disadvantage other individuals rather than the larger organization are known

as ______.   A. TheftB.  IncivilityC. Wasting resourcesD. SabotageE. Political deviance

 

82. Allison loves to be "in the know" and carries on casual conversations about other people in which the facts are not confirmed. Allison is demonstrating which type of counterproductive behavior?   A. Substance abuseB. Wasting resourcesC. Political devianceD. Personal aggressionE. Gossiping

 83. Ricardo has dinner with one of the company's most important clients. The client calls Ricardo's boss the

next day to complain that Ricardo was discourteous, impolite, and rude the evening before. Ricardo is demonstrating which type of counterproductive behavior?   A. Substance abuseB. Wasting resourcesC.  IncivilityD. Personal aggressionE. Gossiping

 84. Behavior that involves verbal hostility and physical altercations directed toward other employees is

known as:   A.  theftB.  incivilityC. personal aggressionD.  sabotageE. political deviance

 85. Gus constantly subjected Liz to unwanted physical contact and verbal remarks. This behavior is an

example of which type of counterproductive behavior?   A. Substance abuseB. HarassmentC.  IncivilityD. Productive aggressionE. Gossiping

 86. Which of the following is false about counterproductive behaviors?   

A. 

People who engage in one form of counterproductive behavior also tend to engage in other forms of counterproductive behavior

B. Counterproductive behavior is relevant to any jobC. There is a strong positive correlation between task performance and counterproductive behaviorD. Counterproductive behaviors tend to represent a pattern of behavior rather than isolated incidentsE. Sometimes the best task performers are the ones who can best get away with counterproductive actions

 87. There is _______ correlation between task performance and counterproductive behavior.   

A.  a weak negativeB.  a weak positiveC.  a strong negativeD.  a strong positiveE. none of these

 88. The two kinds of task performance are   

A.  interpersonal and organizationalB.  routine and adaptiveC. property and productionD. political and personalE. citizenship and counterproductive

 

89. Historically, research on OB has focused on the _______ aspects of job performance.   A.  educationalB. knowledgeC.  learningD. physicalE. none of these

 90. The implications for job performance of the increase in service jobs includes:   

A.  service work places a greater premium on high levels of citizenship behaviorB.  costs of bad task performance are more immediate and obviousC.  service work places a greater premium on low levels of counterproductive behaviorD.  answer choices a, b, and c are correctE. none of the answer choices is correct

 91. The management technique that assesses an employee's performance by directly assessing job

performance behaviors is known as   A. behaviorally anchored rating scalesB. management by objectivesC. 360 degree feedbackD.  all of the above answer choices are correctE. none of the above answer choices is correct

 92. The short descriptions of effective and ineffective behaviors used to create an employee performance

measurement instrument that managers can use to evaluate employee behavior are known as   A. 360 degree feedbackB. management by objectivesC.  critical incidentsD.  all of the above answer choices are correctE. none of the above answer choices is correct

 93. The management technique that involves collecting performance information not just from the supervisor

but from anyone else who might have firsthand knowledge about the employee's performance behaviors is known as   A. behaviorally anchored rating scalesB. management by objectivesC. 360 degree feedbackD.  all of the above answer choices are correctE. none of the above answer choices is correct

 

Scenario: Family Dentistry, Inc.Amanda, Bianca, and Carol are three dental hygienists who work for Dr. Devon at Family Dentistry. All three hygienists do pretty much the same thing everyday. On an average, they see 12 people everyday for regular teeth cleaning which involves cleaning, flossing, and normal checkup. Dr. Devon, on the other hand, has quite unpredictable job. She has to respond to all types of teeth-related emergencies including having to do surgeries. All three hygienists always try to help each other out, have a very good attitude in general toward each other, and keep each other informed about matters that are relevant to them and to Dr. Devon. Amanda specifically takes on the role of attending all community-related voluntary meetings and functions where Family Dentistry may have a stake or are asked for involvement. On her own time, she keeps up on all dental regulations and business-related news that may have an impact on the firm. Carol, on the other hand, can be described as the unofficial publicist of Family Dentistry. She always represents the firm in a very positive way away from work. In groups she belongs to, at church, or at her children's school, she is always bragging about how good it is to work at Family Dentistry. Dr. Devon couldn't be happier to have such wonderful people working with her. 

94. Amanda, Bianca, and Carol's contribute most directly to the business goals of the Family Dentistry practice through their _______.   A.  civic task performanceB.  routine task performanceC.  interpersonal task performanceD.  intrapersonal task performanceE. adaptive task performance

 95. Dr. Devon contributes most directly to the business goals of the Family Dentistry through ______.   

A.  civic task performanceB.  routine task performanceC.  interpersonal task performanceD.  intrapersonal task performanceE. adaptive task performance

 96. The three hygienists' interact with one another in a manner that reflects high levels of ____________.   

A. boosterismB.  interpersonal citizenship behaviorC.  routine task performanceD.  adaptive task performanceE. organizational citizenship behavior

 97. Amanda's activities during her personal time can be described as which of these citizenship behaviors?

   A. Counterproductive behaviorB. BoosterismC. Civic virtueD. SportsmanshipE. Voice

 98. Carol exhibits which of these citizenship behaviors?   

A. voiceB.  sportsmanshipC.  civic virtueD. boosterismE. political deviance

 

Scenario: Family DinerEvan and Laura recently opened a local diner where people feel very comfortable with both the environment and food. Evan supervises the daily operations in the kitchen and cash counter which are fairly basic with limited menu choices and simple cash register operations. Laura runs the back office operations with accounting, paperwork, marketing, and all other issues related to the diner. Being new in the business, Evan and Laura are trying to get a handle on employee issues facing them. Two days ago Evan discovered that the cash register was $80 short and caught Jerome, a new hire, with the money. Cindy, the cook at the diner, arrived at work intoxicated three days in a row, and this not only affected her cooking, but resulted in several customer complaints. Evan also found Shawn, the dishwasher, making verbal remarks at Cindy and touching her inappropriately. The only bright spot amongst employees was Neal. He maintained a good attitude with Cindy, Jerome, Shawn, and other co-workers even when they were annoying and the diner was having problems. Evan and Laura decided to have an employee meeting to address the issues before things get worse. 99. Neal appears to be exhibiting which of these behaviors?   

A. SportsmanshipB. Political devianceC. Personal aggressionD. BoosterismE. Civic virtue

 

100.Jerome's exhibited which of these behaviors?   A. Production devianceB. Personal aggressionC. Property devianceD. Political devianceE. Boosterism

 101.Laura's work can be best described as   

A.  routine task performanceB. political devianceC. production devianceD.  adaptive task performanceE. personal aggression

 102.Cindy's behavior can be classified as which of these?   

A. Property devianceB. Personal aggressionC. BoosterismD. Political devianceE. Production deviance

 103.Shawn's behavior can be categorized as which of these?   

A. Production devianceB. Personal aggressionC. Property devianceD. Political devianceE. Boosterism

 104.Evan's daily work can be described as routine task performance.   

A. TrueB. False

 105.Watching an expressionless flight attendant robotically demonstrate how to insert the seatbelt tongue into

the seatbelt buckle before the flight takes off is an example of:   A.  job withdrawal.B.  adaptive task performance.C.  routine task performance.D.  counterproductive behavior.E. citizenship behavior.

 106.Which of the following behaviors involved in adaptability deals with anticipating change in the work

demands and searching for and participating in assignments or training to prepare for these changes?   A. Handling work stress.B. Solving problems creatively.C. Dealing with uncertain and unpredictable work situations.D. Learning work tasks, technologies, and work situations.E. Demonstrating interpersonal adaptability.

 107.Which of the following statements about the O*NET is false?   

A. 

It captures the "numerous small decisions" that separate the most effective organizations from their competitors.

B.  It is an online database.C.  It represents only the first step in figuring out the important tasks for a given job.D.  It includes the characteristics of most jobs in terms of tasks.E.  It includes the required knowledge, skills, and abilities to perform the task.

 

108.Nicole always makes time to assist coworkers who have heavy workloads, aiding them with personal matters, and showing new employees the ropes when they first arrive on the job. Nicole is demonstrating which type of citizenship behavior?   A. HelpingB. CourtesyC. SportsmanshipD. Civic virtueE. Boosterism

 109.Rachel reacts to bad rules or policies by constructively trying to change them, instead of passively

complaining about them. Rachel is demonstrating which type of citizenship behavior?   A. HelpingB. SportsmanshipC. VoiceD. Civic virtueE. Boosterism

 110.Helen regularly participates in her company's operations at a deeper-than-normal level by attending

voluntary meetings and functions. Helen is demonstrating which type of citizenship behavior?   A. HelpingB. Civic virtueC. SportsmanshipD. VoiceE. Boosterism

 111.George works for a restaurant. He always says good things about the restaurant when talking to his

friends and keeps any "kitchen horror stories" to himself. George is demonstrating which type of citizenship behavior?   A. Civic virtueB. HelpingC. VoiceD. BoosterismE. Sportsmanship

 112.Ronald who works as a cable operator for a Cable company cuts television cables serving as many as a

million people. Ronald is involved in:   A.  sabotage.B.  incivility.C. wasting resources.D.  theft.E. political deviance.

 113.Which of the following is a serious organizational counterproductive behavior?   

A.  IncivilityB. HarassmentC. TheftD. Substance abuseE. Wasting resources

 114.Which of the following is a serious interpersonal counterproductive behavior?   

A. AbuseB. SabotageC.  IncivilityD. Substance abuseE. Wasting resources

 

115.Which of the following behaviors is a minor organizational counterproductive behavior?   A. SabotageB. HarassmentC.  IncivilityD. GossipingE. Wasting resources

 116.Which of the following behaviors is a minor interpersonal counterproductive behavior?   

A. SabotageB. GossipingC. HarassmentD. Substance abuseE. Wasting resources

 117.If employees abuse alcohol while on the job, then the efficiency of their production will be compromised

because their work will be done more slowly and less accurately. Such employees are engaging in which of the following counterproductive behaviors?   A. TheftB. Production devianceC. Wasting resourcesD. SabotageE. Political deviance

 118.Which of the following represents communication that is rude, impolite, discourteous, and lacking in

good manners?   A. Substance abuseB.  IncivilityC. Wasting resourcesD. Personal aggressionE. Gossiping

 119.Which of the following occurs when employees are subjected to unwanted physical contact or verbal

remarks from a colleague?   A. HarassmentB. Substance abuseC.  IncivilityD. Productive aggressionE. Gossiping

 120.Which of the following occurs when an employee is assaulted or endangered in such a way that physical

and psychological injuries may occur?   A. Substance abuseB. TheftC.  IncivilityD. AbuseE. Gossiping

 121.Which of the following statements about knowledge work is false?   

A. 

By the early 1990s, the majority of new jobs required employees to apply analytical knowledge acquired through formal education and continuous learning.

B. The tools used to do knowledge work change quickly.C. Statistics from the U.S. Department of Labor confirm the rise of knowledge work.D. Jobs involving cognitive activity are becoming more prevalent than jobs involving physical activity.E. Knowledge work tends to be less fluid and dynamic in nature.

 

122.According to projections, which of the following represents the bulk of the service job growth?   A. Maintenance workersB. Repair sheet metal workersC. Retail salespersonsD. Construction industry laborersE. Production jobs

 123.A BARS approach might use critical incidents to create response anchors, ranging from 1-5 where 5

indicates:   A. unwilling to accept changes.B. poor adaptive performance.C.  excellent adaptive performance.D.  able to make changes with average amount of instruction.E.  requires persuasion and supervision to make changes.

 124.Which of the following bases an employee's evaluations on whether the employee achieves specific

performance goals?   A. Behaviorally anchored rating scalesB. Management by objectivesC. 360 degree feedbackD. BenchmarkingE. Behavioral observation scales

 

ch2 Key  1. (p. 38) TRUE 2. (p. 42) FALSE 3. (p. 46) TRUE 4. (p. 47) FALSE 5. (p. 49) TRUE 6. (p. 50) FALSE 7. (p. 50) TRUE 8. (p. 53) FALSE 9. (p. 56) TRUE 10. (p. 56) FALSE 11. (p. 38) FALSE 12. (p. 38) FALSE 13. (p. 38) FALSE 14. (p. 41) TRUE 15. (p. 42) FALSE 16. (p. 43) TRUE 17. (p. 44) FALSE 18. (p. 44) FALSE 19. (p. 45) TRUE 20. (p. 46) FALSE 21. (p. 46) FALSE 22. (p. 49) FALSE 23. (p. 49) FALSE 24. (p. 49) FALSE 25. (p. 50) TRUE 26. (p. 52) FALSE 27. (p. 53) TRUE 28. (p. 55) FALSE 29. (p. 55) FALSE 30. (p. 56) FALSE 31. (p. 37) D 32. (p. 38) A 33. (p. 38) D 34. (p. 38) B 35. (p. 38) E 36. (p. 38) D 

37. (p. 38) E 38. (p. 38) B 39. (p. 38) E 40. (p. 39) C 41. (p. 40) D 42. (p. 41) D 43. (p. 42) C 44. (p. 43-44) D 45. (p. 44) E 46. (p. 44) D 47. (p. 44) C 48. (p. 44) B 49. (p. 44) C 50. (p. 44) B 51. (p. 44) E 52. (p. 44) C 53. (p. 44-45) D 54. (p. 44-45) A 55. (p. 45) B 56. (p. 45) D 57. (p. 46) E 58. (p. 45) A 59. (p. 46) B 60. (p. 46) C 61. (p. 46) A 62. (p. 46) D 63. (p. 46) C 64. (p. 47) C 65. (p. 47-48) D 66. (p. 48) E 67. (p. 48) A 68. (p. 48) B 69. (p. 48) D 70. (p. 48) C 71. (p. 48) A 72. (p. 48) B 73. (p. 48) C 74. (p. 48) D 

75. (p. 48) A 76. (p. 49) C 77. (p. 49) E 78. (p. 49) C 79. (p. 49) B 80. (p. 49) A 81. (p. 49) E 82. (p. 49) E 83. (p. 49) C 84. (p. 50) C 85. (p. 50) B 86. (p. 50) C 87. (p. 50) A 88. (p. 51) B 89. (p. 52) D 90. (p. 53) D 91. (p. 55) A 92. (p. 55) C 93. (p. 55) C 94. (p. 38) B 95. (p. 38) E 96. (p. 44) B 97. (p. 45) C 98. (p. 46) D 99. (p. 44) A 100. (p. 48-49) C 101. (p. 38) D 102. (p. 48-49) E 103. (p. 48-49) B 104. (p. 38) A 105. (p. 38) C 106. (p. 40) D 107. (p. 42) A 108. (p. 44) A 109. (p. 45) C 110. (p. 45) B 111. (p. 46) D 112. (p. 47) A 

113. (p. 48) C 114. (p. 48) A 115. (p. 48) E 116. (p. 48) B 117. (p. 49) B 118. (p. 49) B 119. (p. 50) A 120. (p. 50) D 121. (p. 52-53) E 122. (p. 53) C 123. (p. 56) C 124. (p. 55) B 

ch2 Summary  Category # of Questions

AACSB Standard: 10 69

AACSB Standard: 3 26

AACSB Standard: 4 1

AACSB Standard: 6 28

Blooms Taxonomy: Application 29

Blooms Taxonomy: Comprehension 26

Blooms Taxonomy: Knowledge 69

Colquitt - Chapter 02 126

Difficulty Level: Difficult 8

Difficulty Level: Easy 20

Difficulty Level: Moderate 96

Learning Objective: 1 1

Learning Objective: 2 27

Learning Objective: 3 32

Learning Objective: 4 47

Learning Objective: 5 7

Learning Objective: 6 10