challenge and hope - covenant health

2020Report to the Community

Challenge and Hope in a Year Like No Other

From the President and CEO From the Chairman of the Board

As I look back on 2020, it truly was “a year like no other.” When coronavirus

cases increased in our region, we joined our communities in a roller-coaster

of challenges, from preparing our staff and facilities to care for COVID

patients and their families to helping our own employees, many of whom

faced personal losses and unexpected financial needs.

I want to say a very heartfelt “thank you” to our communities, who lifted our

spirits through prayers, messages of thanks, donations of food and masks,

and much more. Your kindness and generosity continue to inspire us and

remind us of our ongoing mission to improve the quality of life in our region

through better health.

As healthcare providers, we learned a great deal during 2020. We have

continually improved our patient care processes, learned how to care

more effectively for COVID-19 patients, and at the end of the year, we launched a robust plan

for distributing vaccines to our employees and to our communities. We have implemented new

technology such as our “Helen” chat feature and telehealth services to help patients even if they are

unable to leave their homes.

Despite the challenges and difficulties related to COVID-19, in 2020 we announced several exciting

partnerships, joint ventures and plans for the future:

• Covenant Health was named Dollywood’s strategic partner for healthcare. Similar to Covenant

Health, Dollywood is committed to quality. The theme park welcomes about 3 million visitors each

year, and we are honored to collaborate with Dollywood to enhance guests’ experiences through

support of the park’s safety team and other healthcare initiatives.

• We announced a partnership with Acadia Healthcare to build a new inpatient behavioral hospital

in Knoxville to help meet our region’s ongoing need for mental health services.

• We announced a partnership with Encompass Health to renovate and expand the services of the

Patricia Neal Rehabilitation Center at Fort Sanders Regional Medical Center and to build a new

inpatient rehabilitation hospital on the Fort Sanders West campus in west Knoxville.

• We announced plans for a new outpatient facility in south Knoxville that will include urgent care,

an outpatient diagnostic center, primary care services and physical rehabilitation.

• Morristown-Hamblen Healthcare System announced plans to build a free-standing emergency

department and outpatient diagnostic center that also will include office space for physicians.

In 2021 we will celebrate Covenant Health’s 25th anniversary, and I am looking forward to this

important observance. As I think about our health system’s past and future, I am most grateful for our

employees and their devotion to our patients, families and communities. In the pages of this report

you will get a glimpse of this unwavering devotion during “an unprecedented year.” As always, we are

honored to serve our Tennessee communities and we thank you for trusting us with your care.

Jim VanderSteeg

As chairman of Covenant Health’s Board of Directors, it is my

pleasure to extend greetings on behalf of my fellow Board members.

I have served on the Covenant Health Board since 2010 and

have had the privilege of being the chairman for the last three

years. During this time, I have visited each of our medical centers

throughout East Tennessee to meet the leadership teams,

physicians and support teams. I left each visit deeply impressed by

their passion for excellence in all that they do, and their dedication

to providing the highest quality of care to the over two million

patients Covenant Health serves annually.

The 2020 COVID-19 pandemic was a true test of Covenant Health’s

commitment to serving our communities by providing the highest

quality of care under the most challenging circumstances. Our leadership, physicians,

caregivers and support teams rose to this challenge at great personal risk to ensure that

each of our patients received excellent care.

Our Board is made up of a talented group of community leaders and physicians who

donate their time and expertise in service to Covenant Health. I know I speak for all Board

members when I say that we have a profound dedication to the health system’s not-for-

profit mission: improving the quality of life in our communities through better health.

We serve on the Board because we want to be part of an organization that truly makes a

difference in the lives of people in our region.

The Board has a great deal of pride in Covenant Health – its leaders, employees, physicians

and volunteers, and its Pledge of Excellence in all endeavors. Covenant Health is well

recognized for achievements in quality and patient safety, for the integrity of our business

operations, for our financial strength and for reinvesting in facilities and medical resources

in local communities. These achievements have been recognized by Forbes magazine,

which has named Covenant Health to several of its “Best Employer” lists six times. As Board

members we proudly affirm the health system’s commitment to continued excellence in

patient care and to making Covenant Health the first and best choice. It is truly a privilege to

serve our patients and communities.

James J. Fitzsimmons

Jim VanderSteeg James J. Fitzsimmons

Covenant Health 2020 Report to the Community

2 3

As 2019 drew to a close, Covenant Health hospitals had much to celebrate. Parkwest Medical Center had just

opened its new Dogwood Tower,

adding operating rooms, establishing

a new surgery entrance and patient

discharge area, and expanding the

footprint of the hospital. Fort Sanders

Regional Medical Center was beginning

a year-long celebration of the hospital’s

100th anniversary and had completed

the first phase of a major project: the

opening of an expanded emergency

department, with construction

scheduled to continue on a new

critical care unit in 2020.

Then came coronavirus. Health

system administrators and clinical

leaders began learning about and

preparing for a possible influx of

COVID-19 patients, and began

establishing procedures to assure

that safe care would continue for all

patients.

In March 2020, Covenant Health

and other Tennessee hospitals

temporarily paused some outpatient

services and elective procedures.

Administrators and clinical caregivers

began meeting regularly, developing

A Year Like No Other

innovative ways to meet the

challenges presented by coronavirus.

When outpatient services and

elective procedures resumed, we

had strict screening procedures

and visitation guidelines in place for

our hospitals, nursing homes and

physician practices.

Because of the pause in outpatient

services and procedures, many

employees’ hours were reduced

for a portion of the year. Covenant

Health leaders recognized a need

for emergency assistance and

established a COVID relief fund

of $2 million for employees facing

unexpected financial needs.

By the end of 2020, the volume

of COVID-19 patients across our

organizations was at an all-time high.

COVID-19 created challenges for

employees in all areas of the health

system, especially front-line workers

delivering patient care in high-risk

The gift of hope arrived just before the holidays in the form of COVID-19 vaccines.Covenant Health helps employees take extra precautions such as wearing personal protective equipment (PPE) to deliver safe care.

Fort Sanders Regional’s sterile processing department reprocessed N95 masks for safe reuse.

Our communities contributed more than 10,000 masks for patients and visitors during our “10,000 Masks in 10 Days” campaign.

Employees checked temperatures and asked COVID-19 screening questions of everyone who entered our facilities.

settings. Covenant Health’s board of

directors and executive leadership

team acknowledged these challenges

and expressed gratitude through

COVID relief bonuses and additional

paid time off for employees.

The year ended with hope on

the horizon: the arrival of COVID-19

vaccines. By Dec. 31, front-line

employees and medical staff at our

acute-care facilities had opportunities

to receive the vaccine, with distribution

expanding throughout the system and

into our communities in 2021.

While it was a difficult and

challenging year for healthcare

organizations around the world,

including Covenant Health, it also was

a year rich in learning and abundant

blessings. In 2021, Covenant Health

will celebrate 25 years as a health

system. We look forward to that

celebration, and to continuing our

care for the people of Tennessee.

2020 ANNUAL REPORT TO THE COMMUNITY

4 5

Daunting challenges resulting from the COVID-19 pandemic inspired creative solutions. This year Covenant Health established

several initiatives to make sure our

patients continued to receive safe and

compassionate care.

“Helen” Helps with Medical Appointments, Answers Patients’ Questions

In 2020 Covenant Health launched

“Helen,” a new interactive chat

assistant to help people navigate

COVID-19 medical care without

having to leave home. Helen guides

users through a symptom checker

and advises them on next steps for

care. Helen also connects users with

nurses who can answer specific care

questions and schedule telehealth

appointments with a medical provider.

Users can connect with Helen

at CovenantHealth.com and on all

hospital and medical practice websites

throughout the Covenant Health

system.

Telehealth Grows Rapidly during Pandemic Year

The innovative ability for patients

to “visit” medical providers remotely

via phone or computer expanded

exponentially during 2020, and

telehealth services will continue to

grow in the future.

Telehealth sessions allow the

patient at home to video chat with

a medical provider using a mobile

device or computer. During the virtual

appointment, the provider can assess

the patient, order testing if needed,

and prescribe medications and

treatment.

In addition to telehealth

care, patients can enroll in

MyCovenantHealth, a patient

portal offering secure access to

health information and continuous

communication with providers.

“We’re very excited to offer these

types of digital services,” said Mandy

New Recognition Program for Veteran and Active Military Patients

In November 2020, Covenant

Health initiated a new program to

help identify veterans and active

military members as part of our

hospitals’ admission process.

Clinical social worker

Cindy Winterberger, LMSW,

has coordinated a military

recognition program as part of her

responsibilities at Covenant Hospice,

and was integral in introducing

the military recognition program

throughout Covenant Health.

Winterberger explained, “It creates

a moment for our staff to thank

and honor that person. When a

patient has been identified as

having served, they are offered

a special pin and certificate

thanking them for their service

and sacrifice,” she said.

“The first few weeks of this

initiative proved very meaningful

for our staff who are veterans,”

she added. “I think about all the

lives we are going to impact.

People who need and seek

healthcare may receive a special

moment of thanks, and that

touches my heart. If not for the

brave men and women who have

stood to defend our nation, where

would we be?”

Halford, MD, Covenant Health Senior

Vice President and Chief Medical

Informatics Officer. “In the face

of the coronavirus pandemic, we

worked diligently to create innovative

solutions that allow our patients to

connect with their care team from the

comfort of their homes.”

Innovative Care for Patients and Communities


In February 2020, Dollywood officials announced Covenant Health as the “official health system partner of Dollywood.” The partnership

focuses on the organizations’ shared

commitments to excellence, strong

and vibrant communities, guest

services and experiences, and to

improving the quality of life in the

region.

As part of the multi-year

agreement, Covenant Health

will work with the award-winning

theme park on projects including

upgrades to the park’s baby care

facilities, nursing centers and the

well-known Calming Room, as well

as sponsorship of Dollywood’s safety

team. Covenant Health also will offer

health-related activities for guests,

including hand sanitizing stations and

health tips signage throughout the

park. The agreement also extends to

Dollywood’s Splash Country

“Our two organizations have much

in common,” said Jim VanderSteeg,

Covenant Health president and CEO.

“Both are known for excellence ... both

are committed to our local region and

have a long legacy of service to our

communities.

“Covenant Health is the Knoxville

area’s largest employer and Dollywood

is the largest employer in Sevier

County. Both are committed to

improving the overall quality of life

in our region through our respective

programs and services.”

Dollywood President Craig Ross, left, and Covenant Health CEO Jim VanderSteeg announce the health system’s new partnership with Dollywood.

Methodist Medical Center volunteer Murrell Hughett was honored for his military services during his hospital stay.

6 7

Throughout 2020, Covenant Health and our member organizations have been blessed by supportive and uplifting

acts of kindness from our communities.

We cannot begin to express our thanks

for your support during this challenging

year. It means a great deal to know

that people throughout our region are

thinking of our health system and our

11,000 employees who are dedicated to

providing excellent care for our patients

every day.

To Our Communities – THANK YOU for Your Support

Our hospitals and clinics have been

the recipients of prayers and letters,

food items, mask donations, thank-

you gifts and financial contributions

to our WeCare employee fund

from nearly 250 businesses and

250 individuals throughout East

Tennessee. We are also grateful to

Covenant Health’s board of directors,

physicians and employees for their

gifts and contributions.

You made – and continue to make –

a difference in our hearts. THANK YOU!

Healthcare workers are always heroes - but especially during 2020.

Harriman Middle School expressed thanks to Roane Medical Center employees.Many businesses and organizations contributed meals, snacks, and “sweet thank-yous” to our employees.

Employees appreciated the many “messages from the heart” that we received.

Employees at Patricia Neal Rehabilitation Center received gift bags and celebrated in socially distanced fashion.

Area churches gifted our employees with meals and snacks for the body and prayers for the soul.

Words of thanks made a difficult new path easier.

Scouts throughout the region sent a thank-you message from the Great Smoky Mountain Council.


8 9

Covenant Health announced several joint ventures and expansion projects in 2020. These projects

will enhance the health system’s

transition from a network of hospitals

to a comprehensive healthcare

delivery system, bringing the most

needed services to our communities:

• In February 2020, Fort Sanders

Regional Medical Center opened

a new emergency department,

doubling capacity and adding

diagnostic and imaging services to

the ED to create faster and more

efficient services for patients and

staff. The project continued in 2020

with phase 2, the construction of a

new and expanded critical care unit,

which opened in first quarter 2021.

• In July 2020, Encompass Health

Corp. (NYSE: EHC) and Covenant

Health announced a joint venture

to own and operate Covenant

Health’s Patricia Neal Rehabilitation

Center at Fort Sanders Regional

Medical Center. The project

includes modernization of the

Center and conversion to a 22-bed

“hospital-in-hospital” structure.

The joint venture also includes a

new 51-bed, free-standing inpatient

rehabilitation hospital to be built

on the Fort Sanders West campus.

Both facilities will serve patients

recovering from debilitating

illnesses and injuries including

strokes and other neurological

disorders, brain injuries, spinal cord

injuries, amputations and complex

orthopedic conditions.

The two joint venture investments

total more than $50 million, and

both projects are expected to be

completed in 2022.

• In August 2020, Covenant Health

and Acadia Healthcare, Inc.

(NASDAQ-ACHC) formed a joint

venture to address the growing need

for behavioral health services in

Knoxville and surrounding counties.

Construction began in late 2020

on a state-of-the-art 90-bed

psychiatric hospital at the corner

of Old Weisgarber Road and Dowell

Springs Blvd. in West Knoxville.

Slated to open in 2021, the new

hospital will have a total capacity of

138 beds to meet projected future

demand for inpatient services.

Treatment will be provided for

adults, seniors and adolescents

who struggle with acute symptoms

of mental health disorders such as

anxiety, depression, bipolar disorder,

posttraumatic stress disorder (PTSD)

and substance use disorders.

“The shortage of resources for

mental health is a national problem

that we also face here in East

Tennessee,” said Jim VanderSteeg,

Covenant Health president and

CEO. “Covenant Health and Acadia

Healthcare intend to substantially

fill that gap by providing treatment

options for patients and increasing

access to much-needed high

quality care.”

• In fall 2020, Covenant Health

announced plans for a $20

million outpatient facility in

south Knoxville. Construction is

anticipated to begin in the first

quarter of 2021.

The proposed facility has more than

36,000 square feet and will include an

urgent care area with extended hours,

a clinic for primary care and other

medical subspecialties, a diagnostic

center with laboratory and imaging

services, and areas for physical

rehabilitation and education.

Morristown-Hamblen West

XXXX

Expansion and Joint Ventures on the Horizon


Artist’s rendering of East Tennessee Behavioral Health, Covenant Health’s joint venture with Acadia Healthcare, Inc., to provide additional inpatient behavioral health services for the community.

A new outpatient facility in south Knoxville will include urgent care, physician offices, a diagnostic center and physical rehabilitation services.

Covenant Health and Encompass Health Corp. plan to build a new inpatient rehabilitation hospital at Fort Sanders West.

Knoxville Mayor Indya Kincannon and Knox County Mayor Glenn Jacobs (above, far right) joined Covenant Health representatives as Fort Sanders Regional opened a new emergency department. The hospital also built a new critical care unit featuring larger rooms, innovative technology and patient/family amenities. Morristown-Hamblen West will include a free-standing emergency department,

diagnostic center and physician offices.

“South Knoxville is rapidly becoming

a destination community,” said Jim

VanderSteeg. “This new project will

provide needed health services

in a convenient location that is

easily accessible for people in

South Knoxville and Seymour.” The

facility also will have ready access

to Covenant Health’s network

of services when patients need

medical care.

• At the end of 2020, Covenant Health

announced that member hospital

Morristown-Hamblen Healthcare

System plans to build a $37 million

outpatient facility. The proposed

50,000-square-foot facility will

include a free-standing emergency

department and diagnostic center

as well as physician offices, and will

be known as Morristown-Hamblen

West. Construction will begin in

2021 and the facility is scheduled to

open in 2022.

10 11

Covenant Health has received regional and national accolades for excellence in quality, patient safety and advanced medical care. Among many others, our 2020 recognitions included:

American College of Radiology

Center of Excellence for Breast

Imaging

Cumberland Medical Center


System

Best Employer, Forbes Magazine

Covenant Health (sixth time)

BEST for Babies designation from

Tennessee Hospital Association and

Tennessee Center for Patient Safety


System

Cardiology recognitions from the

American Heart Association’s Get

With The Guidelines® program for

excellence in cardiac care

Fort Sanders Regional Medical Center

Methodist Medical Center

Parkwest Medical Center

“Most Wired” designations for

effective use of computer technology

Covenant Health – Acute category

Covenant Medical Group –

Ambulatory category

Best Maternity Hospital, Newsweek

Magazine


LeConte Medical Center

Stroke care excellence designations

from The Joint Commission and

the American Heart and Stroke

Association’s Get With The

Guidelines® programs

All acute-care hospitals in Covenant

Health’s Stroke Hospital Network

PHILANTHROPY: goodwill, the love of humankind

No other year has shown us the goodwill of our community like 2020.

Nearly 5,000 individuals, businesses,

foundations and organizations

generously supported Covenant

Health in 2020. Their donations, which

benefit the patients served by our

hospitals and programs, totaled over

$2.6 million. We are truly grateful.

Covenant Health’s Office of

Philanthropy coordinated fundraising

efforts across the health system

through six foundations in 2020:

• Fort Sanders Foundation (serving

the needs of Fort Sanders Regional,

Fort Loudoun, Parkwest, Roane,

and Cumberland medical centers;

Covenant HomeCare/Hospice;

Peninsula, and Patricia Neal

Rehabilitation Center)

• Methodist Medical Center

Foundation

• Morristown-Hamblen Hospital

Foundation

• Thompson Cancer Survival Center

Foundation

• Claiborne Healthcare Foundation

(serving Claiborne Medical Center

and Claiborne County’s health

needs)

• Dr. Robert F. Thomas Foundation

(serving LeConte Medical Center

and Sevier County’s health needs)

The work of these foundations,

guided by volunteer boards of

directors, is made possible by

community support. Almost $5 million

was distributed by our foundations

in 2020 to support Covenant Health

hospitals and programs.

Your generous donations are

benefiting patients and their families

across our region:

• Covenant Homecare clinicians

provide medical care, medication

management and case

management to individuals at a

new onsite treatment facility at

Knox Area Rescue Ministry (KARM),

preventing hundreds of emergency

room visits and hospitalizations.

This program was supported with

$178,000 of your donations in 2020.

• Almost 200 pulmonary

rehabilitation patients without

insurance coverage or ability to pay

received outpatient therapy in 2020

through support from a Will Rogers

Institute grant.

• More than 3,000 patients and

employees facing unexpected

financial crises received

emergency assistance with

housing, transportation, food,

utilities, medical supplies and

funeral expenses. Covenant

Health employees and physicians

contributed over $670,000 to the

annual WeCare employee giving

campaign to support these needs

and other health system programs.

• Almost $60,000 in contributions

provided patients completing

treatment at Peninsula Hospital

with an adequate supply of

medications to maintain health

until insurance could be arranged

for medication maintenance.

• Nurse navigators at Thompson

Cancer Survival Center provided

21,985 patient counseling sessions

to more than 1,300 patients facing

a cancer diagnosis. Donations fund

the important work of the Center’s

navigators, who guide patients

through financial and insurance

processes, medical questions and

procedures, and the challenges

of daily life during their medical

treatment.

Covenant Health is grateful

for the leadership of our

foundations’ volunteer board

members who share their time,

talent, and wisdom to improve

the health of our communities.

Thank you for your service!

Generous donors, led by Clayton Homes, supported the renovation and modernization of Patricia Neal Rehabilitation Center’s independent living apartment, which provides a home-like place for patients and caregivers to practice new skills before leaving the Center.

Covenant Health Delivers Award-Winning Care

2020 ANNUAL REPORT

TO THE COMMUNITY

To see more of the awards and

recognitions received by our member

organizations, visit CovenantHealth.

com/accolades.

Our Pledge of Excellence

The patient always comes first

Excellence in everything I do

We will be the first and best choice for our patients

12 13

10HOSPITALS

9EMERGENCY

DEPARTMENTS

16JOINT VENTURES6

SLEEPCENTERS

2HEALTH AND

REHABILITATIONCENTERS

1FITNESSCENTER

23COUNTIES IN

SERVICE AREA

6CANCER AND

INFUSION CENTERS

10BREAST

CENTERS

3JOINT

CENTERS

12OUTPATIENT

THERAPYCENTERS

6AMBULATORY

SURGERY CENTERS

85PHYSICIANPRACTICES

350EMPLOYEDPROVIDERS

5OUTPATIENTBEHAVIORAL

HEALTHCLINICS

1COMPREHENSIVESTROKE CENTER

1REHABILITATION

HOSPITAL

7ADVANCED

PRIMARYSTROKE

CENTERS

HospitalsClaiborne Medical Center


Fort Loudoun Medical Center



Methodist Medical Center of Oak Ridge

Morristown-Hamblen Healthcare System


Peninsula Hospital

Roane Medical Center

Outpatient and Specialty CareCovenant and Methodist Therapy Centers

Covenant Breast Centers

Covenant HomeCare and Hospice

Covenant Joint Centers

Covenant Sleep Centers

Claiborne Health and Rehabilitation Center

Fort Sanders West Diagnostic Center

LeConte Health and Rehabilitation Center

Morristown Regional Diagnostic Center

Patricia Neal Rehabilitation Center

Peninsula Outpatient Centers

Thompson Cancer Survival Centers

Physician ServicesCovenant Medical Group, Inc.

Covenant Health also partners in joint ventures with

physicians who perform surgeries and provide other

medical services.

Other Programs and ServicesCovenant Staffing Services

Fort Sanders Health and Fitness Center

Fortress Corporation

Nanny’s

Tennessee Wesleyan University

– Fort Sanders Nursing

FoundationsClaiborne Healthcare Foundation

Dr. Robert F. Thomas Foundation

Fort Sanders Foundation

Methodist Medical Center Foundation

Morristown-Hamblen Hospital Foundation

Thompson Cancer Survival Center Foundation

Our board members and administrative leaders serve our communities through strategic planning and successful operation of these Covenant Health member organizations:

About Covenant Health 2020 ANNUAL REPORT TO THE COMMUNITY

14 15

PATIENT CARE SUMMARY 2020

Admissions (excludes nursing home) 69,216

Inpatient Surgeries 14,345

Outpatient Surgeries 32,133

ED Visits 278,950

Outpatient Visits 1,042,502

Physician Office Visits 602,978

FINANCIAL SUMMARY – FY 2020 (IN 000'S) 2020

Total Operating Revenue 1,470,127

Total Assets 2,986,649

Total Liabilities 1,274,916

Net Assets 1,711,733

BY THE NUMBERS

1,500 Physicians affiliated with Covenant Health

50+ Physician specialties

150 Physicians associated with Covenant Medical Group

90 Physician assistants and nurse practitioners

Covenant Health is

proud to have earned an

“A+” rating with stable

outlook from Fitch and

an “A” stable rating from

Standard & Poors (S&P).

The highest among

the region’s healthcare

organizations, these

ratings reflect both

agencies’ confidence

in Covenant Health’s

financial strength.

Covenant Healthby the Numbers

Welcoming New Physicians

Community Contributions

Caring for Those in Need

Charity Care

2020 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $69,186,000

2016-2020 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $317,042,000

Uncompensated Care(Care which costs more to provide than reimbursements

from state and national programs cover)

2020 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $187,326,000

2016-2020 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $868,644,000

Subsidized Care(Clinical services provided to meet

community needs despite financial loss)

2020 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$48,498,101

2016-2020 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $221,098,307

Investing in Our People and Our Communities

Contributions to Community OrganizationsDonations to health-related organizations; community needs and outreach

programs; programs for children, youth and education; economic/community

leadership development; and arts, recreation and quality of life

2020 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $406,110

2016-2020 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $2,701,145

Health Professionals’ Education

2020 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $1,388,195

2016-2020 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $9,870,703

Employees, Salaries and Benefits

Number of employees as of 12/2020: 10,683

2020 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$725,833,964

2016-2020 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $3,340,146,435

Real Property Taxes – All Counties, including Knox County

2020 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $3,900,218

2016-2020 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $19,196,384

Medical Specialties: 10 New Physicians: 31 Counties Served: 7

Cardiology 8 Anderson, Claiborne, Knox, Hamblen

General Surgery 2 Knox, Anderson

Vascular Surgery 1 Knox, Anderson

Hematology/Oncology 4 Blount, Knox, Hamblen

Neurohospitalist 3 Knox

Obstetrics/Gynecology 4 Knox, Cumberland, Anderson

Gyn/Onc 1 Knox

Orthopedic Surgery 1 Knox

Primary Care 5 Anderson, Knox, Roane

Urology 2 Knox, Cumberland

Covenant Health welcomed 31 newly employed physicians in 2020,

expanding the availability of medical services in the

counties we serve.

16 17

Gerald BoydVP, Strategic Business DevelopmentNuclear and Environmental Group

Technical Services DivisionHuntington Ingalls Industries

Oak Ridge

Willard Campbell, M.D.General/Vascular Surgeon, Parkwest Medical Center

Michael Casey, M.D.Orthopedic Surgeon,


Ronni ChandlerExecutive Director, Project GRAD

Mitch Dickson, M.D.Anesthesiologist, Parkwest Medical

Center

Jay FitzsimmonsPresident, James J & Associates

Vonore

James GibsonChairman of the Board,

Accurus Aerospace Corporation (Retired)Irving, Texas

Edgar GrayStewart Lumber Company (Retired)

Morristown

Amber KrupacsExecutive Vice President and CFO,

Clayton Homes, Inc.Maryville

Timothy MatthewsPresident and CEO, Jewelry Television

Janice McKinleySenior Vice President and Chief Nursing

Officer (Retired)Covenant Health

Dave MillerFirst Tennessee Bank, East Region President

Bill MyersPresident and Managing Member

Wagner, Myers and Sanger, PC (Retired)

Alvin NanceCEO of Development, LHP Development

Linda OgleProperties Owner and

Sevier County Community LeaderSevierville

King PurnellChairman, Knoxville Board

Capstar Bank

Jorge SanabriaOwner/President

Expoquip, Inc.

Cosby StoneChairman, Cosby Harrison Company,

Global Media and Information ServicesCrossville

Carl StormsPresident, Concrete Materials, Inc.

(Retired)Morristown

Joseph E. Sutter Colonel, USAF (Retired)

James Tramontana, M.D.Radiologist,

Chief of Radiology Dept. and President of Group

Methodist Medical Center

Jim VanderSteegPresident and Chief Executive Officer

Mike BelbeckExecutive Vice President, Operations

John GeppiExecutive Vice President and

Chief Financial Officer

Luke JohnsonExecutive Vice President,

Physician Enterprise/Ambulatory Services

Doug CampbellGeneral Counsel

Randy Denton, M.D.Internal Medicine and Pediatric

PhysicianRoane Medical Center

Erik Geibig, M.D.Emergency Medicine

Fort Loudoun Medical Center

Todd Justice, M.D.Cardiologist

Parkway CardiologyMethodist Medical Center

F. Robert McKeown, M.D.OB/GYN

Fort Sanders Women’s SpecialistsFort Sanders Regional Medical

Center

Robert Santee, M.D.Radiologist


Timothy Wilson, M.D.Plastic Surgeon


Covenant Health Executive Leaders Chiefs-of-Staff

2020 Covenant Health Board of Directors

18

www.covenanthealth.com

www.covenantcareers.com

Covenant Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex .

Covenant Health cumple con las leyes federales de derechos civiles aplicables y no discrimina por motivos de raza, color, nacionalidad, edad, discapacidad o sexo .

Our MissionWe serve the community by improving the quality of life through better health.

Our VisionCovenant Health is committed to being the region’s premier healthcare network by providing patient-centered care that inspires clinical and service excellence, making us the first and best choice for our patients, employees, physicians, employers, volunteers and community.

Our ValuesIn service to God and community, we value: • Integrity

• Quality

• Service

• Caring

• Developing People

• Using Resources Wisely

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