Slide 1 © 2011 OpSource, Inc. All rights reserved.

Challenges & Solutions for SaaS ISVs

Slide 2 © 2011 OpSource, Inc. All rights reserved.

Issue #1 - Scalability

24 x 7x 365

HIPAABusinessAssociate

1. How can I be sure my SaaS application scales with my business?

Slide 3 © 2011 OpSource, Inc. All rights reserved.

ISSUE #2 – Cost Efficiency

2. How do I run a SaaS solution cost-efficiently?

– CapEx vs. OpEx

– 24x7 team paid on monthly services basis

– Cost for compliancy and certifications

– Designing SLAs with compensation for down-time

You Run ItUpfront investmentDelayed breakeven

OutsourcePay as you grow,

Align costs with revenue

Slide 4 © 2011 OpSource, Inc. All rights reserved.

OpSource Solutions for SaaS ISVs

Slide 5 © 2011 OpSource, Inc. All rights reserved.

Managed Services for Cloud or Managed Hosting

• Application Deployment and Change Management

– Complete application management from deployment to production, including

patch management, production releases and upgrades

• Database Management

– Design and management of Oracle, Microsoft SQL and MySQL, 24x7

troubleshooting and resolution of db performance issues

• Performance Management

– 24x7 monitoring and tech support to solve application issues

• Application Optimization

– Improve performance and efficiency

• Compliance

– SAS 70 Type II, PCI DSS Level 1, European Safe Harbor

Slide 6 © 2011 OpSource, Inc. All rights reserved.

Resources for SaaS Companies

Resource Center: http://www.opsource.net/resource-center

• On-Demand Educational Webinars

– SaaS Profitability Best Practices

– Pricing Your SaaS Offering

– Frequently Asked Questions by SaaS Companies

• White Papers

– Building a Profitable SaaS Business – FAQs

– SaaS Operations: Best Practices

– SaaS Delivery: The Build vs. Buy Decision