chamber academy - june 14, continuity plan presentation
DESCRIPTION
The June Chamber Academy Event was presented by Gary Ficken, owner of Bimm Ridder Sportswear; Scott Loggins, case manager with the Chamber's Business Success Initiative; and Safegaurd Iowa Partnership. Attendees learned about preparing a business continuity plan - what's involved, how to do it, and most importantly - keeping your business protected in a future disaster. From strategic and broad-based thinking, to most crucial elements of the first four hours of a disaster, you will feel more prepared with a good plan in place. In addition to the presentation, break-out sessions will be held so you can share your thoughts with one another.TRANSCRIPT
“It” Can Happen To Anyone, Anywhere
Tornado (Parkersburg) Fire Ice storm/blizzard Earthquake
Flood Cedar Rapids, Iowa – June 2008
Continuity PlanObjective
To address the risk to operational and business continuity at your facility
Of particular importance: Insuring the IT services and production are recovered as fast as possible to minimize the impact of a disruption.
Business Continuity PlanKey Elements
1. Continuity team2. Critical business operations3. Resumption of activities4. Plan communication and training5. Disaster recovery contacts6. Disaster recovery roadmap7. Business disaster kit8. Outstanding business recovery actions9. Training and review of plan (frequently)
Identifying Your Continuity Team
Individuals and contact information Cell phones, text messaging capability Internet – email
Each has a copy of the plan at home Each has access to an electronic version
Critical Business OperationsPersonnel
Chain of command Contact information Possible issues to overcome
Loss of personnel records Critical personnel are unavailable Down time: people are unable to get to work
Responses: specific action plans for each issue (including assignment of personal responsibilities)
Critical Business OperationsProcesses
Location of Business Continuity Plan Possible issues to overcome
Unable to take orders Unable to ship Order process documentation lost
Responses: specific action plans for each issue (including assignment of personal responsibilities)
Critical Business OperationFacilities
Location of facilities floor plan Facility lease/owner information Location of lease and backup copy Possible issues to overcome
Loss of manufacturing space Loss of office space Loss of utilities
Responses: specific action plans for each issue (including assignment of personal responsibility)
Critical Business OperationMaterial and Equipment
Location of material and finished goods inventory list
Capital equipment and tools List Pictures
Possible issues to overcome Loss of materials for overseas suppliers Known disaster imminent
Materials and equipment moved Loss of capital equipment
Responses: specific action plans for each issue (including assignment of personal responsibility)
Critical Business OperationSuppliers
Supplier list and contact information is stored where?
Suppliers business continuity plan Possible issues to overcome
Unable to accept deliveries or pickups Critical supplier(s) unavailable
Responses: specific action plans for each issue (including assignment of personal responsibility)
Critical Business OperationInformation Technology
Information security/virus protection is provided by whom?
Software licenses List Contact information System setup
Possible issues to overcome IT equipment destroyed Network is down
Unable to accept external internet services Website host is down
Responses: specific action plans for each issue (including assignment of personal responsibility)
Critical Business OperationFinancial
Financial records storage Tax documentation is backed up where? Possible issues to overcome
Loss of financial records Payroll
Employees unable to enter time for payroll Unable to access computers to process payroll
Accounts Payable/Receivable unavailable Payroll company/Accountant/Lawyer unavailable
Responses: specific action plans for each issue (including assignment of personal responsibility)
Critical Business OperationCustomers
Customer contact information Website
Can website be used as a tool to broadly announce status to customers?
Possible issues to overcome Unable to ship orders
Responses: specific action plans for each issue (including assignment of personal responsibility)
Critical Business OperationCommunication
Media Which employees are authorized to
communicate with the media? Employees
Which employees are authorized to communicate with employees?
Possible issues to overcome Facility closed Unable to determine employee status
Responses: specific action plans for each issue (including assignment of personal responsibility)
Resumption of Activities Is it the right decision?
Financial Perspective Accountant Banker Disaster Recovery Added Debt
Customer Perspective Customer Base
Internal Perspective Owner(s) Management Team Employee Base
Plan Communication and Training
Communication will be made as follows Determine email, phone, website
Who is responsible in which department? Management team
Yearly reminder to those people for their records Update contacts Update pictures Update procedures
Disaster Recovery Contacts Determine Organizations
Homeland Security FEMA SBA Bank Insurance carriers Chamber of Commerce Utilities CIRAS
Contact Information Name Website Phone Email
Business Disaster Kit Items Included in Business Disaster Kit
Business Continuity Plan 3 Years of Tax Records Employee Contact List Customer Contact List Supplier Contact List
Disaster Kit Location
Outstanding Business Recovery Actions
Update contact list for company personnel.
Scan critical personnel records to the server.
Take photos of facility setup and workstations.
Determine generator requirements. Verify insurance coverage.
