chamber customer service august presentation
DESCRIPTION
5-Star Customer Service PresentationTRANSCRIPT
![Page 1: Chamber Customer Service August Presentation](https://reader038.vdocument.in/reader038/viewer/2022103014/548dd0d9b47959da188b4772/html5/thumbnails/1.jpg)
“5 Star Customer Service”
August 6th , 2014
![Page 2: Chamber Customer Service August Presentation](https://reader038.vdocument.in/reader038/viewer/2022103014/548dd0d9b47959da188b4772/html5/thumbnails/2.jpg)
Kenlyn T. Gretz
President and CEO
![Page 3: Chamber Customer Service August Presentation](https://reader038.vdocument.in/reader038/viewer/2022103014/548dd0d9b47959da188b4772/html5/thumbnails/3.jpg)
![Page 4: Chamber Customer Service August Presentation](https://reader038.vdocument.in/reader038/viewer/2022103014/548dd0d9b47959da188b4772/html5/thumbnails/4.jpg)
Fast Customer Service = Revenue!
![Page 5: Chamber Customer Service August Presentation](https://reader038.vdocument.in/reader038/viewer/2022103014/548dd0d9b47959da188b4772/html5/thumbnails/5.jpg)
Fast = Revenue» Quotes» Bids» Answer Questions & Turn Them Into Sales» Ask Their Expectations.
» Fast <> Poor » Fast <> Incomplete
![Page 6: Chamber Customer Service August Presentation](https://reader038.vdocument.in/reader038/viewer/2022103014/548dd0d9b47959da188b4772/html5/thumbnails/6.jpg)
Fast = Revenue
» Track how long it takes to get an answer. » Eliminate Road Blocks and People. » Streamline processes. » Create check points. » Give partial answers and updates. » Don’t cause unnecessary road blocks yourself.
![Page 7: Chamber Customer Service August Presentation](https://reader038.vdocument.in/reader038/viewer/2022103014/548dd0d9b47959da188b4772/html5/thumbnails/7.jpg)
How Do You Interact With Customers?
1. Face to Face
2. Phone
3. Email
4. Combo of all three
5. Combo of phone and email
6. Combo of face to face and phone
![Page 8: Chamber Customer Service August Presentation](https://reader038.vdocument.in/reader038/viewer/2022103014/548dd0d9b47959da188b4772/html5/thumbnails/8.jpg)
Your Clients?
1. Business to Business
2. Business to Consumer
3. Combo
![Page 9: Chamber Customer Service August Presentation](https://reader038.vdocument.in/reader038/viewer/2022103014/548dd0d9b47959da188b4772/html5/thumbnails/9.jpg)
Greet!
![Page 10: Chamber Customer Service August Presentation](https://reader038.vdocument.in/reader038/viewer/2022103014/548dd0d9b47959da188b4772/html5/thumbnails/10.jpg)
Social Media
![Page 11: Chamber Customer Service August Presentation](https://reader038.vdocument.in/reader038/viewer/2022103014/548dd0d9b47959da188b4772/html5/thumbnails/11.jpg)
![Page 12: Chamber Customer Service August Presentation](https://reader038.vdocument.in/reader038/viewer/2022103014/548dd0d9b47959da188b4772/html5/thumbnails/12.jpg)
IGNORE OR RESPOND?
What do you think?
![Page 13: Chamber Customer Service August Presentation](https://reader038.vdocument.in/reader038/viewer/2022103014/548dd0d9b47959da188b4772/html5/thumbnails/13.jpg)
![Page 14: Chamber Customer Service August Presentation](https://reader038.vdocument.in/reader038/viewer/2022103014/548dd0d9b47959da188b4772/html5/thumbnails/14.jpg)
![Page 15: Chamber Customer Service August Presentation](https://reader038.vdocument.in/reader038/viewer/2022103014/548dd0d9b47959da188b4772/html5/thumbnails/15.jpg)
“I am sorry you had a bad experience. As you can see from other reviews we do much better 99% of the time. The next time you stop in, ask for the manager. Mention this post and we will have something special for you.”
Does this encourage more negative responses?
![Page 16: Chamber Customer Service August Presentation](https://reader038.vdocument.in/reader038/viewer/2022103014/548dd0d9b47959da188b4772/html5/thumbnails/16.jpg)
“I am sorry you had a bad experience. 99% of our customers have a good experience. I will send you a private message and make it right for you.”
Does this encourage more negative responses?
![Page 17: Chamber Customer Service August Presentation](https://reader038.vdocument.in/reader038/viewer/2022103014/548dd0d9b47959da188b4772/html5/thumbnails/17.jpg)
Fast Response Customer Service
![Page 18: Chamber Customer Service August Presentation](https://reader038.vdocument.in/reader038/viewer/2022103014/548dd0d9b47959da188b4772/html5/thumbnails/18.jpg)
Smile!
![Page 19: Chamber Customer Service August Presentation](https://reader038.vdocument.in/reader038/viewer/2022103014/548dd0d9b47959da188b4772/html5/thumbnails/19.jpg)
Clean LanguageA simple principle: If I use the same words as you,
then we have a greater possibility of creating a rapid rapport based on mutual language use.
» Customer calls it: medical bill, don’t say statement» Customer calls it: turned off, don’t say power cycle» Customer calls it: balance, don’t say reconcile
![Page 20: Chamber Customer Service August Presentation](https://reader038.vdocument.in/reader038/viewer/2022103014/548dd0d9b47959da188b4772/html5/thumbnails/20.jpg)
Stop Everything.
![Page 21: Chamber Customer Service August Presentation](https://reader038.vdocument.in/reader038/viewer/2022103014/548dd0d9b47959da188b4772/html5/thumbnails/21.jpg)
“I am sorry, but that is against our policy.”
![Page 22: Chamber Customer Service August Presentation](https://reader038.vdocument.in/reader038/viewer/2022103014/548dd0d9b47959da188b4772/html5/thumbnails/22.jpg)
“Our Policy”» Try to avoid the words “our policy” and “procedure”.
» Most policies are required because of laws that require them.
» Most policies do benefit your customers in some way; maybe not directly, but as a whole.
» When you have to say: “our policy” or “our procedure”, see if you can change it to show their benefit or at least that they are not alone in the situation.
![Page 23: Chamber Customer Service August Presentation](https://reader038.vdocument.in/reader038/viewer/2022103014/548dd0d9b47959da188b4772/html5/thumbnails/23.jpg)
Example“I know this sale item is only 2 per customer,
but may I have 3?”
No, that is against our policy. (stop)
Answer Fire Back:
“I know this sale item is only 2 per customer,
but may I have 3?”
No, that is against our policy. Would you be paying
with cash, check or credit card?
![Page 24: Chamber Customer Service August Presentation](https://reader038.vdocument.in/reader038/viewer/2022103014/548dd0d9b47959da188b4772/html5/thumbnails/24.jpg)
ExampleAnswer Fire Back:
“I know this sale item is only 2 per customer, but may I have 3?”
We have so many great customers like you and we want to make sure that they all can take advantage of the sale so everybody is happy. I am sure you understand!
Never said NO.
Turn them into loyal buyers and be assumptive in closing the conversation.
![Page 25: Chamber Customer Service August Presentation](https://reader038.vdocument.in/reader038/viewer/2022103014/548dd0d9b47959da188b4772/html5/thumbnails/25.jpg)
Even Better Example
“I know this sale item is only 2 per customer, but may I have 3?”
I know you are a great customer. I am going to bend the rules a bit for you! But you have to promise to be a customer for life!
Do we have a deal?
![Page 26: Chamber Customer Service August Presentation](https://reader038.vdocument.in/reader038/viewer/2022103014/548dd0d9b47959da188b4772/html5/thumbnails/26.jpg)
Policy | Policy | Policy
» Know Why (KW?) you have the policy. » Re-Evaluate the policy. » Make sure your competitors have a similar policy. » Know a “quick story” about the policy. » Know how to “bend” a policy for good customers. » Give co-workers the understanding of when to
“bend” a policy and how to do it.
![Page 27: Chamber Customer Service August Presentation](https://reader038.vdocument.in/reader038/viewer/2022103014/548dd0d9b47959da188b4772/html5/thumbnails/27.jpg)
Look Me In The Eye!
![Page 28: Chamber Customer Service August Presentation](https://reader038.vdocument.in/reader038/viewer/2022103014/548dd0d9b47959da188b4772/html5/thumbnails/28.jpg)
Tell Somebody Where To Go!
![Page 29: Chamber Customer Service August Presentation](https://reader038.vdocument.in/reader038/viewer/2022103014/548dd0d9b47959da188b4772/html5/thumbnails/29.jpg)
Directions To: » Nearest Gas Station » Park » Event (Fair, Festival) » Hospital » Theater» Think: out of town people/visitors
» Why not have it printed off!
![Page 30: Chamber Customer Service August Presentation](https://reader038.vdocument.in/reader038/viewer/2022103014/548dd0d9b47959da188b4772/html5/thumbnails/30.jpg)
Speak Clearly
![Page 31: Chamber Customer Service August Presentation](https://reader038.vdocument.in/reader038/viewer/2022103014/548dd0d9b47959da188b4772/html5/thumbnails/31.jpg)
Not OUR Fault Still Our PROBLEM!
![Page 32: Chamber Customer Service August Presentation](https://reader038.vdocument.in/reader038/viewer/2022103014/548dd0d9b47959da188b4772/html5/thumbnails/32.jpg)
Not Your Fault, Still Our Problem
1. Look up phone numbers for people.
2. Find other companies that can help them.
3. Be a connector.
4. Creative Solutions.
5. Brain Storm.
6. Turn problems into loyal customers who then tell the story over and over.
![Page 33: Chamber Customer Service August Presentation](https://reader038.vdocument.in/reader038/viewer/2022103014/548dd0d9b47959da188b4772/html5/thumbnails/33.jpg)
One Call Resolution
Benefits?
![Page 34: Chamber Customer Service August Presentation](https://reader038.vdocument.in/reader038/viewer/2022103014/548dd0d9b47959da188b4772/html5/thumbnails/34.jpg)
Voice Mails & Emails
Business to Business
ABC Supply calling Mary at XYZ Company:
“Hi Mary. Sorry I missed you. This is Mark from ABC Supply. Call me.”
![Page 35: Chamber Customer Service August Presentation](https://reader038.vdocument.in/reader038/viewer/2022103014/548dd0d9b47959da188b4772/html5/thumbnails/35.jpg)
Voice Mails & EmailsBusiness to Business
“Hi Mary. Sorry I missed you. This is Mark from ABC Supply. Your account number that I am calling about is 154984 for the Barnsom Job. I would like some more information on line item 24 regarding the specs of your quote. I need to know the capacity. You can call me at 920-484-4848 before 4:30 CST time today or I am in at 7AM CST tomorrow. If it is easier, just email me. I am not sure you have my email so it is [email protected] - Thanks. I need this information by Friday at the latest.”
![Page 36: Chamber Customer Service August Presentation](https://reader038.vdocument.in/reader038/viewer/2022103014/548dd0d9b47959da188b4772/html5/thumbnails/36.jpg)
Voice Mails & EmailsBusiness to Business
“Hi Mary. Sorry I missed you. This is Mark from ABC Supply. Your account number that I am calling about is 154984 for the Barnsom Job. I would like some more information on line item 24 regarding the specs of your quote. I need to know the capacity. You can call me at 920-484-4848 before 4:30 CST time today or I am in at 7AM CST tomorrow. If it is easier, just email me. I am not sure you have my email so it is [email protected] - Thanks. I need this information by Friday at the latest.”
![Page 37: Chamber Customer Service August Presentation](https://reader038.vdocument.in/reader038/viewer/2022103014/548dd0d9b47959da188b4772/html5/thumbnails/37.jpg)
Voice Mails & EmailsGive people what they need to get the job done!
The cost of phone tag and email tag is HUGE!
![Page 38: Chamber Customer Service August Presentation](https://reader038.vdocument.in/reader038/viewer/2022103014/548dd0d9b47959da188b4772/html5/thumbnails/38.jpg)
Email Attachments
![Page 39: Chamber Customer Service August Presentation](https://reader038.vdocument.in/reader038/viewer/2022103014/548dd0d9b47959da188b4772/html5/thumbnails/39.jpg)
Email Attachments
What are they going to do with your attachment?
MM-DD-YYYY_Americollect_ABC_Clinic_History.xlsx
![Page 40: Chamber Customer Service August Presentation](https://reader038.vdocument.in/reader038/viewer/2022103014/548dd0d9b47959da188b4772/html5/thumbnails/40.jpg)
Organizing Meetings With Three or More Via Outlook
![Page 41: Chamber Customer Service August Presentation](https://reader038.vdocument.in/reader038/viewer/2022103014/548dd0d9b47959da188b4772/html5/thumbnails/41.jpg)
Suggestion Times:
Please Reply All with the number of the time that does not work for you.
1. Monday, June 16th 3:00 - 4:00 PM CST
2. Tuesday, June 17th, 10:00 -11:00 AM CST
3. Wednesday, June 18th, 9:30 - 10:30 AM CST
![Page 42: Chamber Customer Service August Presentation](https://reader038.vdocument.in/reader038/viewer/2022103014/548dd0d9b47959da188b4772/html5/thumbnails/42.jpg)
![Page 43: Chamber Customer Service August Presentation](https://reader038.vdocument.in/reader038/viewer/2022103014/548dd0d9b47959da188b4772/html5/thumbnails/43.jpg)
Be Fun!
Even in Emails!
![Page 44: Chamber Customer Service August Presentation](https://reader038.vdocument.in/reader038/viewer/2022103014/548dd0d9b47959da188b4772/html5/thumbnails/44.jpg)
Ideas!http://nationaldaycalendar.com/
» Happy Thursday! » Plans for the weekend!
![Page 45: Chamber Customer Service August Presentation](https://reader038.vdocument.in/reader038/viewer/2022103014/548dd0d9b47959da188b4772/html5/thumbnails/45.jpg)
![Page 46: Chamber Customer Service August Presentation](https://reader038.vdocument.in/reader038/viewer/2022103014/548dd0d9b47959da188b4772/html5/thumbnails/46.jpg)
Choose The Right Words
![Page 47: Chamber Customer Service August Presentation](https://reader038.vdocument.in/reader038/viewer/2022103014/548dd0d9b47959da188b4772/html5/thumbnails/47.jpg)
Upset Customer
![Page 48: Chamber Customer Service August Presentation](https://reader038.vdocument.in/reader038/viewer/2022103014/548dd0d9b47959da188b4772/html5/thumbnails/48.jpg)
RAPPORT
![Page 49: Chamber Customer Service August Presentation](https://reader038.vdocument.in/reader038/viewer/2022103014/548dd0d9b47959da188b4772/html5/thumbnails/49.jpg)
Building Rapport
Simple Definition:
Getting somebody to like you quickly.
Create a sympathetic relationship or understanding.
Rapport building time starts as soon as you say hello
with a smile.
![Page 50: Chamber Customer Service August Presentation](https://reader038.vdocument.in/reader038/viewer/2022103014/548dd0d9b47959da188b4772/html5/thumbnails/50.jpg)
Building Rapport Over The Phone
Your Tools: » Their Name» Natural» Warmth» Pleasant » Interested» Smiley» Volume
More Tools:» Pace» Words» Active Listening» Caring» Tonality» Breathing» Inflection
![Page 51: Chamber Customer Service August Presentation](https://reader038.vdocument.in/reader038/viewer/2022103014/548dd0d9b47959da188b4772/html5/thumbnails/51.jpg)
Building Rapport
Makes difficult customers easier to work with.
![Page 52: Chamber Customer Service August Presentation](https://reader038.vdocument.in/reader038/viewer/2022103014/548dd0d9b47959da188b4772/html5/thumbnails/52.jpg)
Upset Customer
![Page 53: Chamber Customer Service August Presentation](https://reader038.vdocument.in/reader038/viewer/2022103014/548dd0d9b47959da188b4772/html5/thumbnails/53.jpg)
Upset Customer
1. Let them finish.
2. Take notes & don’t assume.
3. Their First Time!
4. Apologize: “I am sorry you had a bad experience. I may be able to help.”
![Page 54: Chamber Customer Service August Presentation](https://reader038.vdocument.in/reader038/viewer/2022103014/548dd0d9b47959da188b4772/html5/thumbnails/54.jpg)
What Type of Complaint?
1. Complaint about employee.
2. Complaint about product.
3. Complaint/misunderstanding of how the process worked.
4. Complaint about price/value.
You should have a scripted response
for each of these.
![Page 55: Chamber Customer Service August Presentation](https://reader038.vdocument.in/reader038/viewer/2022103014/548dd0d9b47959da188b4772/html5/thumbnails/55.jpg)
What Type of Complaint?Complaint about employee:
“I appreciate you letting me know about your experience with John. I will surely let his manager know about your experience. I personally know John would appreciate the feedback and he will grow from this. Thank you.
Is there anything else I can do for you?”
![Page 56: Chamber Customer Service August Presentation](https://reader038.vdocument.in/reader038/viewer/2022103014/548dd0d9b47959da188b4772/html5/thumbnails/56.jpg)
What Type Of Complaint?
Complaint about product:
“I appreciate you letting me know about your experience with our company. I will surely let the owner know about your experience. I personally know the owner would appreciate the feedback and he is always looking to improve our products. Thank you.
Is there anything else I can do for you?”
Need to go deeper?
![Page 57: Chamber Customer Service August Presentation](https://reader038.vdocument.in/reader038/viewer/2022103014/548dd0d9b47959da188b4772/html5/thumbnails/57.jpg)
What Type of Complaint?Complaint/misunderstanding of how the
process worked:
“I appreciate you letting me know about your experience with our company. I will surely let the owner know about your experience. I personally know the owner would appreciate the feedback and he is always looking to improve our processes. Thank you. I am sorry that we didn’t do a better job explaining what happens after you do X. I can appreciate your misunderstanding and I think we can improve for the next time.”
Need to go deeper?
![Page 58: Chamber Customer Service August Presentation](https://reader038.vdocument.in/reader038/viewer/2022103014/548dd0d9b47959da188b4772/html5/thumbnails/58.jpg)
What Type Of Complaint?
Complaint about price/value:
“I appreciate you letting me know about your experience with our company. I will surely let the owner know about your experience. I personally know the owner would appreciate the feedback . Thank you.
Is there anything else I can do for you?”
Need to go deeper?
![Page 59: Chamber Customer Service August Presentation](https://reader038.vdocument.in/reader038/viewer/2022103014/548dd0d9b47959da188b4772/html5/thumbnails/59.jpg)
Service Recovery
1. Price Discount.
2. Bounce Back Coupon (for next time).
3. Completely Free!
4. Toss in something for free.
5. Free for somebody else (careful).
![Page 60: Chamber Customer Service August Presentation](https://reader038.vdocument.in/reader038/viewer/2022103014/548dd0d9b47959da188b4772/html5/thumbnails/60.jpg)
Upset Customer
PracticePracticePracticePractice
![Page 61: Chamber Customer Service August Presentation](https://reader038.vdocument.in/reader038/viewer/2022103014/548dd0d9b47959da188b4772/html5/thumbnails/61.jpg)
Satisfied Log
![Page 62: Chamber Customer Service August Presentation](https://reader038.vdocument.in/reader038/viewer/2022103014/548dd0d9b47959da188b4772/html5/thumbnails/62.jpg)
Newest Customer/Finish Next
Decision
![Page 63: Chamber Customer Service August Presentation](https://reader038.vdocument.in/reader038/viewer/2022103014/548dd0d9b47959da188b4772/html5/thumbnails/63.jpg)
Surprise!
![Page 64: Chamber Customer Service August Presentation](https://reader038.vdocument.in/reader038/viewer/2022103014/548dd0d9b47959da188b4772/html5/thumbnails/64.jpg)
The Art of Surprise
![Page 65: Chamber Customer Service August Presentation](https://reader038.vdocument.in/reader038/viewer/2022103014/548dd0d9b47959da188b4772/html5/thumbnails/65.jpg)
The Art of Surprise1. Random
2. Not expected
3. No reason
4. Not based on purchase amount
5. Sincere
6. Special
7. Controlled/approved by company
8. Select vocal, connected people
![Page 66: Chamber Customer Service August Presentation](https://reader038.vdocument.in/reader038/viewer/2022103014/548dd0d9b47959da188b4772/html5/thumbnails/66.jpg)
![Page 67: Chamber Customer Service August Presentation](https://reader038.vdocument.in/reader038/viewer/2022103014/548dd0d9b47959da188b4772/html5/thumbnails/67.jpg)
Under Promise And Over Produce
Your Sales Person
![Page 68: Chamber Customer Service August Presentation](https://reader038.vdocument.in/reader038/viewer/2022103014/548dd0d9b47959da188b4772/html5/thumbnails/68.jpg)
Under Promise And Over Produce
Sure we can do that! Just
signhere!
![Page 69: Chamber Customer Service August Presentation](https://reader038.vdocument.in/reader038/viewer/2022103014/548dd0d9b47959da188b4772/html5/thumbnails/69.jpg)
Hey look at me!
I just sold a new client! I
amso cool!
Under Promise And Over Produce
![Page 70: Chamber Customer Service August Presentation](https://reader038.vdocument.in/reader038/viewer/2022103014/548dd0d9b47959da188b4772/html5/thumbnails/70.jpg)
You told them
we could do WHAT! ByFRIDAY!
Under Promise Over Produce
![Page 71: Chamber Customer Service August Presentation](https://reader038.vdocument.in/reader038/viewer/2022103014/548dd0d9b47959da188b4772/html5/thumbnails/71.jpg)
Under Promise And Over Produce
Don’t back yourself into a corner with outcomes
that are hard to achieve.
» Deadlines » Pricing » Service
Educate your sales & front line people about the
reality of your business and your competitor’s
ability to accomplish what they are proposing.
![Page 72: Chamber Customer Service August Presentation](https://reader038.vdocument.in/reader038/viewer/2022103014/548dd0d9b47959da188b4772/html5/thumbnails/72.jpg)
Under Promise And Over Produce
“I think we can generate that report for you. It may be a custom report or a current report may need some tweaking. Do you have a specific deadline or would early next week be good for you?”
![Page 73: Chamber Customer Service August Presentation](https://reader038.vdocument.in/reader038/viewer/2022103014/548dd0d9b47959da188b4772/html5/thumbnails/73.jpg)
Under Promise And Over Produce“I think we can generate that report for you. It may be a
custom report or a current report may need some tweaking. Do you have a specific deadline or would early next week be good for you?”
Then get it DONE now and get it out the door.
John: “After I hung up the phone with you, I realized that this report should be escalated because you are such an important client. So I completed it today. Have a great weekend!”
LOYALTY
![Page 74: Chamber Customer Service August Presentation](https://reader038.vdocument.in/reader038/viewer/2022103014/548dd0d9b47959da188b4772/html5/thumbnails/74.jpg)
Under Promise And Over ProduceChallenge:
List where you fail your clients?
Is it because they were “over promised?”
Challenge:
How could you train your team to better state the reality
of the promise to make your company look better?
LOYALTY
![Page 75: Chamber Customer Service August Presentation](https://reader038.vdocument.in/reader038/viewer/2022103014/548dd0d9b47959da188b4772/html5/thumbnails/75.jpg)
![Page 76: Chamber Customer Service August Presentation](https://reader038.vdocument.in/reader038/viewer/2022103014/548dd0d9b47959da188b4772/html5/thumbnails/76.jpg)
What is your nail!This is your pain.
![Page 77: Chamber Customer Service August Presentation](https://reader038.vdocument.in/reader038/viewer/2022103014/548dd0d9b47959da188b4772/html5/thumbnails/77.jpg)
Capture Opportunity To Bring Value
![Page 78: Chamber Customer Service August Presentation](https://reader038.vdocument.in/reader038/viewer/2022103014/548dd0d9b47959da188b4772/html5/thumbnails/78.jpg)
![Page 79: Chamber Customer Service August Presentation](https://reader038.vdocument.in/reader038/viewer/2022103014/548dd0d9b47959da188b4772/html5/thumbnails/79.jpg)
![Page 80: Chamber Customer Service August Presentation](https://reader038.vdocument.in/reader038/viewer/2022103014/548dd0d9b47959da188b4772/html5/thumbnails/80.jpg)
Capture Opportunity To Bring Value
Bringing value is really adding to your product. It may turn out to make your customers more loyal and/or give an opportunity to increase the “add on sales.”
Ask your customers what they would like even more about your company/service/product?
Steal ideas from different companies/industries and apply them to your own.
![Page 81: Chamber Customer Service August Presentation](https://reader038.vdocument.in/reader038/viewer/2022103014/548dd0d9b47959da188b4772/html5/thumbnails/81.jpg)
Capture Opportunity To Bring Value
Brain Storm - What can I do?:» Substitute » Combine » Adapt » Modify – Minimize – Maximize » Eliminate » Create other uses » Reverse
http://www.gitomer.com/
![Page 82: Chamber Customer Service August Presentation](https://reader038.vdocument.in/reader038/viewer/2022103014/548dd0d9b47959da188b4772/html5/thumbnails/82.jpg)
What To Remove?
![Page 83: Chamber Customer Service August Presentation](https://reader038.vdocument.in/reader038/viewer/2022103014/548dd0d9b47959da188b4772/html5/thumbnails/83.jpg)
Dr. Robert Paczkowski
![Page 84: Chamber Customer Service August Presentation](https://reader038.vdocument.in/reader038/viewer/2022103014/548dd0d9b47959da188b4772/html5/thumbnails/84.jpg)
I Am Not Your Friend!
![Page 85: Chamber Customer Service August Presentation](https://reader038.vdocument.in/reader038/viewer/2022103014/548dd0d9b47959da188b4772/html5/thumbnails/85.jpg)
![Page 86: Chamber Customer Service August Presentation](https://reader038.vdocument.in/reader038/viewer/2022103014/548dd0d9b47959da188b4772/html5/thumbnails/86.jpg)
Answer
![Page 87: Chamber Customer Service August Presentation](https://reader038.vdocument.in/reader038/viewer/2022103014/548dd0d9b47959da188b4772/html5/thumbnails/87.jpg)
Now, What Is The Question?
![Page 88: Chamber Customer Service August Presentation](https://reader038.vdocument.in/reader038/viewer/2022103014/548dd0d9b47959da188b4772/html5/thumbnails/88.jpg)
![Page 89: Chamber Customer Service August Presentation](https://reader038.vdocument.in/reader038/viewer/2022103014/548dd0d9b47959da188b4772/html5/thumbnails/89.jpg)
Don’t Over Share
I am the only one here!Nobody showed up for work today. Our email servers just came back up!Our phones were down!My computer is a piece of junk! I checked over the appetizer plates to makes sure they are clean. The washer has not been working well!
![Page 90: Chamber Customer Service August Presentation](https://reader038.vdocument.in/reader038/viewer/2022103014/548dd0d9b47959da188b4772/html5/thumbnails/90.jpg)
Big Data From The Little Guy!
![Page 91: Chamber Customer Service August Presentation](https://reader038.vdocument.in/reader038/viewer/2022103014/548dd0d9b47959da188b4772/html5/thumbnails/91.jpg)
![Page 92: Chamber Customer Service August Presentation](https://reader038.vdocument.in/reader038/viewer/2022103014/548dd0d9b47959da188b4772/html5/thumbnails/92.jpg)
![Page 93: Chamber Customer Service August Presentation](https://reader038.vdocument.in/reader038/viewer/2022103014/548dd0d9b47959da188b4772/html5/thumbnails/93.jpg)
Like Our Page!
![Page 94: Chamber Customer Service August Presentation](https://reader038.vdocument.in/reader038/viewer/2022103014/548dd0d9b47959da188b4772/html5/thumbnails/94.jpg)
Thank You!
Manitowoc County Chamber!
![Page 95: Chamber Customer Service August Presentation](https://reader038.vdocument.in/reader038/viewer/2022103014/548dd0d9b47959da188b4772/html5/thumbnails/95.jpg)
FIVE time winner of Inc Magazine’s Fastest Growing Private Company!
2009 – 2013
FIVE time winner of Inside ARM Best Places to work in Collections.