change
TRANSCRIPT
Core Purpose: To Enable Organisations Become Happier
Change Management
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Change Management is an approach (design/game/process) to move individuals, teams and organizations (commonly can be called entity)
to a desired future state
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Change
Why do we need change?
To respond to changing (Business) environment!
If change is needed then it better be managed
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Change
Projects meet objectives
Return on investment (ROI) realised
Projects finish on time and on budget
Leadership / Sponsorship
Project Management
Change Management
Business Impact is Key
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Response to Change
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Change Management is more of People Thing!!!
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People Thing!
Handle Smartly to Take Them Along
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People Thing!
Handle Smartly to Take Them Along
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Model
Leading Change (Change Leadership)
Creating a shared need
Shaping the vision
Improvement methodology: PM/6σ/Lean etc.
Making the Change Last
Monitoring Progress
Changing Systems and Structures
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Approach
Top – Down Approach
Needs to be followed at Organisation Level
Is Driven by People … YOU!!!
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Do You Have it? … Respect!
RESPECT!!!
Character
Image Competencies
Competencies can be Acquired
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Key Competencies
Technical Competencies Behavioral Competencies• Data Analysis• Presentation skills• Tool knowledge• General Knowledge• Financial modeling• Coding
• Go getter• Self initiative• Assertiveness• Adaptability
• Addressing WIIFM• Communication
• Creative Marketing
Hard Improvement(Automation etc.) Change Management
Business Impact
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Cautions
• Ability to adapt• Keep the eye on the goal and not means• Ability to tighten / loosen rope• Ability to put ourselves in stakeholder shoes: See from
others’ perspective• WIIFM … until it is not taken care of nothing is achievable• Agreement to all stakeholders does not mean change
management and vice-a-versa• Do not try to help when not needed … you may end up
making others weak
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Caution
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On Different Note …
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Our Context
Why are we talking about it?
Why should we know effective change management??
We Deliver Business Impact!!!
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?Write to us on [email protected]
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About Us
What do we do?• Create a positive impact on business by working on business processes at operating
level without being biased by the pros and cons of industry and domain knowledge
• Positively impact all facets and functions of our customers including the front office, mid office, back office and support functions
• Analytics driven solutioning; customized to customer environment- no standard product
• Case based specialized trainings, customized to each customer need- no standard package
• Bring solutions to reality starting with just “problem statement”, e.g., “My workflow is inefficient”
• Solutioning with end customer at the centre
We have five key offerings - Execution, Analytics, QinT, Deployment and Training
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Solution Bouquet
Demand Forecasting
Demand supply optimization
Decision System for Auto
Processing
Expert system for auto
allocation
Processing TAT Reduction
Automated quality
sampling
Call quality monitoring workflow
Real time Business
Intelligence
Ideation program
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Skill Bank
Statistical Modelling
Algorithm Development
Artificial Intelligence
Supply Change
Management
Voice of Customer Analysis
Structured & Unstructured Text Analytics
Solution Optimization
Program Management
Measurement System Analysis
Call Audits Quality in Transactions
Speech Analytics
Programming Skills
Root Cause Analysis Geo- Analytics Change
Management
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Contact Details
Address:Ask To Solve Management Services Pvt. Ltd.436, IJMIMA Complex,Behind Goregaon Sports Club,Off Link Road, Malad (West)Mumbai 400064India
Phone:+91 9920423442 +91 22 28815043
Email:[email protected]@ask-to-solve.com
Website:www.ask-to-solve.com
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Thanks!!!