change can be delight-ful: digital strategy at harvard
DESCRIPTION
Harvard University's Chief Digital Officer, Perry Hewitt, shares insights and anecdotes about digital evolution at the educational institution.TRANSCRIPT
Change can be delight-ful:
digital strategy @ Harvard
Perry Hewitt | October 6, 2014
Photo credit: Strolic Furlan
VIDEO
1. Re-imagining a news platform: From static destination to active syndication
2. Getting social: Aggregated, coordinated, shareable (& true)
TODAY’S CHANGE STORIES
Re-imagining a news platform
1.
Influence
Control
2009
Transitioned from hand-coded HTML to “blogging software” WordPress• Quick win• MVP approach
3 months from conception to launch
• Managed small internal team + vendors
• Trained editors on CMS
• Ported 500 stories and iFramed the rest; redirect strategy
• Moved hosting from in-house to MediaTemple to Rackspace
2013Continued to iterate based on audience needs, analytics data, news trends • Platform for
storytelling• Responsive• Award-winning
Designers and developers brainstorm ideas and approaches in the same room
There are small details, but no trivial ones
Getting social2.
aggregated
coordinated
coordinated
shareable
1st University Twitter account
1st University YouTube channel
1st #harvard10
1st aggregated mobile application
0 to 3.6M fans in 5 years
Clearing the bar & keeping momentum
Drivers wanted.
(for both kinds of leadership)
Find a quick win that solves a problem
Embrace and celebrate the MVP versus
detour down consensus highway
Allow risk, but know what’s acceptable
failure
Share your mistakes and lessons
learned
In the enterprise, keep one eye on the
horizon
Checklist for change agents
“pragmatic fields from science to politics to business are looking to design for ‘inspiration, alternative processes, metaphor and a bit of uplift’”
thank you