change, changing behaviors, changing habits, changing culture

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Changing Behaviors, Changing Habits Paul Gibbons

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Page 1: Change, changing behaviors, changing habits, changing culture

Changing Behaviors, Changing Habits

Paul Gibbons

Page 2: Change, changing behaviors, changing habits, changing culture

Change… Only succeeds about half the time Culture change seems to succeed about 20% of the

time Change is most of what managers do every day

Centrally driven change Change they initiate Change someone else initiates Change backwash

Page 3: Change, changing behaviors, changing habits, changing culture

Change Agility

Some businesses are good at change (80% success) Businesses who can respond to threats and opportunities are

“change-agile” Change-agility is key to

Innovation Surviving disruptive threats Implementing strategy

Part of change-agility is that every single manager is competent at managing change

Change management is far too important to be left to specialists

Page 4: Change, changing behaviors, changing habits, changing culture

Science and Change

Many myths Kubler-Ross Burning platform Carrots and sticks Learning styles Neuroscience

Many unproven models Many “gurus” whose words passes as if Scripture

Page 5: Change, changing behaviors, changing habits, changing culture

Challenging, unorthodox?

Change AgilityChange StrategyChange Tactics

Page 6: Change, changing behaviors, changing habits, changing culture

Changing Behaviors

Page 7: Change, changing behaviors, changing habits, changing culture

The gap

Change management theory

Human (behavioral) sciences

Pace of change

Page 8: Change, changing behaviors, changing habits, changing culture

My first change failure

Page 9: Change, changing behaviors, changing habits, changing culture

Behavioral change

Heart attack is not enough

Why?Systems theory

Page 10: Change, changing behaviors, changing habits, changing culture

Behaviorism

Page 11: Change, changing behaviors, changing habits, changing culture

Carrots and sticks

Punishment does not work at all Long-term behavioral change

Rewards do not work as we expect The movers Pay for performance Stock options Praise

Page 12: Change, changing behaviors, changing habits, changing culture

On the other hand…

When we try to change hearts and minds… There is no coercion…

BUT It is hard… It does not necessarily lead to changed behavior…

Page 13: Change, changing behaviors, changing habits, changing culture

Things that do work…

Behavioral specificityChoice architectureHabit change

Page 14: Change, changing behaviors, changing habits, changing culture

Behavioral specificity Central line infections The behavioral

change The results

Page 15: Change, changing behaviors, changing habits, changing culture

Power of checklists

Page 16: Change, changing behaviors, changing habits, changing culture

Choice architecture

Page 17: Change, changing behaviors, changing habits, changing culture

Is this ethical?

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Principles

Leaves individual with choice Steers choice toward their good, or common

good (or both) Organ donation Savings plans Health behaviors

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BAD DECISIONS?

Page 21: Change, changing behaviors, changing habits, changing culture

How we make decisionsWisconsin Austin Berkeley Oklahoma

StateAcademics 8 8

Climate 2 6

Sports 7 4

Near Home (away)

2

Partying 12

Friends/ romance 5

Total 33

Page 22: Change, changing behaviors, changing habits, changing culture

How we really make decisions

Page 23: Change, changing behaviors, changing habits, changing culture

Habits

Why important Why so hard Making good Breaking bad

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We ARE habits

Page 25: Change, changing behaviors, changing habits, changing culture

Why are they hard to change?

“Wiring” – we make associations/ links between events… What are habits when enter office? What are morning habits? Don’t have to think…

Hyperbolic discounting When you do something, you are not doing something else – usually

entails sacrifice Culture

Email Eating “green”

Page 26: Change, changing behaviors, changing habits, changing culture

Habits

Why important Why so hard Sales habits/ personal habits Changing habits

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We ARE habits

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Culture is a collection of habits

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Why are they hard to change?

“Wiring” – automaticityHyperbolic discountingCulture Good News! We

can use some of this to our advantage.

Page 30: Change, changing behaviors, changing habits, changing culture

Neuroscience of habit

Page 31: Change, changing behaviors, changing habits, changing culture

What are the seven habits?

Page 32: Change, changing behaviors, changing habits, changing culture

Three bits of research

Mini-habitsImplementation triggersSocial support

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Mini-habits

It takes about two months… Building the habit more important than “reps” Small changes are sustainable They build momentum They build self-confidence They build automaticity

Page 36: Change, changing behaviors, changing habits, changing culture

Implementation triggers

When I get home, I will instantly go for 30m run

The instant I get to the office I will 30m before a client meeting, I will always… The first thing I do after lunch is When I check into a hotel, I will….

Page 37: Change, changing behaviors, changing habits, changing culture

Support in changing culture

Who can you tell/ involve?

What obstacles do you anticipate?

How will you handle them?

Page 38: Change, changing behaviors, changing habits, changing culture

The power of a 30 day challenge

Most highly effective people can do anything for 30 days

Gets competitive juices flowing 30 days is enough time to have transformative

effect, but short enough so it doesn’t feel like a jail sentence

https://www.youtube.com/watch?v=UNP03fDSj1U We are going to pick a 30-day challenge

Page 39: Change, changing behaviors, changing habits, changing culture

30-day challenge examplesPersonal 30 days in the gym 30 x 30m walk 10000 steps a day Write 500 words a day

WorkProspectingMarketingAdminProduct/ technical educationDeveloping people

Page 40: Change, changing behaviors, changing habits, changing culture

Brainstorm 30d challenges in team

Make a long list, without committing to any one…

Which single one would make the biggest difference to you?