change management

• Change Management

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Change management

1 Change management is an approach to transitioning individuals, teams, and organizations to a desired future state.

In a project management context, change management may refer to a

project management process wherein changes to the scope of a project are formally introduced and approved or the definition of change management

defined on this page


Change management - History

1 Linda Ackerman Anderson states in Beyond Change Management that in the late 1980s and early 1990s, top

leaders, growing dissatisfied with the failures of creating and implementing

changes in a top-down fashion, created the role of the change leader to take responsibility for the human

side of the change.



1 The first "State of the Change Management Industry" report in the Consultants News was published in

February 1995.



1 McKinsey consultant Julien Phillips first published a change

management model in 1982 in the journal Human Resource

Management, though it took a decade for his change management

peers to catch up with him.



1 Marshak credits the big 6 accounting firms and management consulting

firms with creating the change management industry when they

branded their reengineering services groups as change management

services in the late 1980s.



1 In 2010, based on her book "RIMER Managing Successful Change", Christina Dean, Managing Director of Uniforte Pty Ltd, established Change Management as a formal vocation in Australia by writing

the Australian National Competency Standards in Organisational and

Community Change Management, which led to the developed of the first

Australian Diploma of Organisational Change Management, and which is an

internationally recognized qualification.


Change management - Approach

1 Phenomena such as Social Media and mobile adaptability have

revolutionized business and the effect of this is an ever increasing

need for change, and therefore change management.



1 As a multidisciplinary practice that has evolved as a result of scholarly research,

organizational change management should begin with a systematic diagnosis of the

current situation in order to determine both the need for change and the capability to

change.



1 The objectives, content, and process of change should all be specified as part of a Change Management plan.



1 Change management processes may include creative marketing to enable communication between changing audiences, as well as deep social understanding about leadership’s styles

and group dynamics.



1 As a visible track on transformation projects, Organizational Change

Management aligns groups’ expectations, communicates,

integrates teams and manages people training.



1 Successful change management is more likely to occur if the following are included:


Information security - Change management

1 The objectives of change management are to reduce the risks posed by changes to the information processing environment and improve

the stability and reliability of the processing environment as changes

are made.



1 Change management is a tool for managing the risks introduced by changes to the information processing environment.



1 Part of the change management process ensures that changes are not

implemented at inopportune times when they may disrupt critical

business processes or interfere with other changes being implemented.



1 Creating a new user account or deploying a new desktop computer

are examples of changes that do not generally require change

management.



1 The critical first steps in change management are (a) defining change (and communicating that definition)

and (b) defining the scope of the change system.



1 Change management is usually overseen by a Change Review Board composed of

representatives from key business areas, security, networking, systems administrators,

Database administration, applications development, desktop support and the help

desk.



1 The responsibility of the Change Review Board is to ensure the

organizations documented change management procedures are

followed.



1 Change management procedures that are simple to follow and easy to use can greatly reduce the overall risks created when changes are

made to the information processing environment.



1 Good change management procedures improve the overall

quality and success of changes as they are implemented.



1 ISO/IEC 20000, The Visible OPS Handbook: Implementing ITIL in 4 Practical and Auditable Steps (Full book summary), and Information

Technology Infrastructure Library all provide valuable guidance on implementing an efficient and effective change management program information security.


Information Technology Infrastructure Library - Change management

1 Change management aims to ensure that standardised methods and procedures are used for efficient

handling of all changes.



1 The main aims of change management include:



1 Common change management terminology includes:



1 Request For Change (RFC) or, in older terminology, Change Request

(CR): a form used to record details of a request for a change and is sent as an input to Change Management by

the Change Requestor


Change management auditing

1 Change management is an auditing procedure for mitigating risks

associated with the changes made to an IT system.


Change management auditing

1 Change management is an

essential component to a company's IT

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Change management auditing - Control procedure

1 The following features are commonly part of a change management auditing procedure:


Change management (engineering)

1 The change management process in systems engineering is the process

of requesting, determining attainability, planning, implementing,

and evaluating of changes to a system.


Change management (engineering) - Introduction

1 There is considerable overlap and confusion between change

management, change control and configuration management.



1 Change management is an important process, because it can deliver vast benefits (by improving the system and thereby satisfying "customer

needs"), but also enormous problems (by ruining the system and/or mixing

up the change administration).



1 Furthermore, at least for the Information Technology domain, more funds and work are put into system maintenance (which involves

change management) than to the initial creation of a system.



1 Below, a generic change management process and its deliverables are discussed, followed by

some examples of instances of this process.


Change management (engineering) - The process and its deliverables

1 For the description of the change management process, the meta-modeling

technique is used.


Change management (engineering) - Examples

1 A good example of the change management process in action can be found in software

development.


Change management (engineering) - Examples

1 Another typical area for change management in the way it is treated here, is the manufacturing domain.


Change management (engineering) - Further reading

1 Current practices of engineering change management in UK manufacturing industries.


Change management (ITSM)

1 The objective of change management in this context is to ensure that

standardized methods and procedures are used for efficient and prompt handling of all changes to control IT infrastructure,

in order to minimize the number and impact of any related incidents upon service. Changes in the information

technology|IT infrastructure may arise reactively in response to problems or

externally imposed requirements, e.g.


Change management (ITSM)

1 Legislative changes, or proactively from seeking improved efficiency and

effectiveness or to enable or reflect business initiatives, or from programs,

projects or service improvement initiatives. Change Management can ensure

standardized methods, processes and procedures which are used for all changes,

facilitate efficient and prompt handling of all changes, and maintain the proper balance

between the need for change and the potential detrimental impact of changes.


Change management (ITSM) - Information Technology Infrastructure Library

1 Change Management within ITSM (as opposed to software engineering or

project management) is often associated with ITIL, but the origins

of change as an IT management process predate ITIL considerably, at

least according to the IBM publication A Management System

for the Information Business.


Change management (ITSM) - Information Technology Infrastructure Library

1 Change Management is a process used for managing the planned deployment of alterations to all configuration items in

the configuration management database, (or CIs in the CMDB) that are a part of a business's live (production) and test (UAT) environments along with any

other environment that a business wants to have under Change Management - generally all environments that are

under the control of 'ICT Operations')


Change management (ITSM) - Change management in development projects

1 ITSM change management is not typically responsible for overseeing

changes that occur within deployment or development projects

which are typically delegated to a change management process

dictated by the project management methodology adopted for the project


Change management (ITSM) - Process overview

1 Change management would typically be composed of the raising and recording of

changes, assessing the impact, cost, benefit and risk of proposed changes, developing business justification and

obtaining approval, 'managing' and co-ordinating change implementation,

monitoring and reporting on implementation, reviewing and closing

change requests.



1 :The goal of the change management process is to ensure that standardized methods and procedures are used for efficient and prompt handling of all changes, in order to minimize the impact of change-related incidents

upon service quality, and consequently improve the day-to-day

operations of the organization.



1 Any proposed change must be approved in the change

management process. While change management makes the process

happen, the decision authority is the Change Advisory Board (CAB), which

is made up for the most part of people from other functions within

the organization.


Change management (ITSM) - Definitions

1 The ITIL concept of change management includes developing business justification.


Change management (ITSM) - Definitions

1 Similarly, Schiesser in IT Systems Management defines Change Management as a process to control and coordinate all changes to an IT

production environment.


Business process reengineering - Effective change management

1 Change management, which involves all human and social related changes and

cultural adjustment techniques needed by management to facilitate the insertion of newly designed processes and structures

into working practice and to deal effectively with resistance, is considered by many

researchers to be a crucial component of any BPR effort.(Towers, 1996) One of the most overlooked obstacles to successful BPR project implementation is resistance

from those whom implementers believe will benefit the most


Business process reengineering - Effective change management

1 Change management is the discipline of managing change as a process,

with due consideration that employees are people, not programmable machines


Enterprise Architect (software) - Change management

1 The key facilities supporting change management are:


ITIL - Change management

1 Change management aims to ensure that standardised methods and

procedures are used for efficient handling of all changes. A change is an

event that results in a new status of one or more configuration items (CIs), and which is approved by management, is

cost-effective, enhances business process changes (fixes) – all with a minimum risk to IT infrastructure.


ITIL - Change management

1 * Request For Change (RFC) or, in older terminology, change request|

Change Request (CR): a form used to record details of a request for a

change and is sent as an input to Change Management by the Change

Requestor


Financial management for IT services - Change management

1 Changes are often linked to costs. It is vital that financial management for IT is

involved in the Change Management (ITSM)|change management process so that the on-going analysis of costs can

take place. Where changes are frequent IT financial management may choose

either to include anticipated changes in the original cost model or to adjust the

cost model once the IT service has stabilised.


SAP NetWeaver Development Infrastructure - Change Management Service (CMS)

1 Change Management Service is used to maintain tracks and keep track of what version is deployed on different servers in the landscape. CMS can also transfer code between tracks. This is often used

when creating tracks supporting development of general components, development of main components and finally maintaining deployment of full

solutions.


Change management (people)

1 'Change management' is an approach to transitioning individuals, teams, and

organizations to a desired future state. In a project management context, change

management may refer to a project management process wherein changes to the scope of a project are formally

introduced and approved. or the definition of change management

defined on this page


Change management (people) - History

1 Linda Ackerman Anderson states in Beyond Change Management that in the late 1980s and early 1990s, top

leaders, growing dissatisfied with the failures of creating and implementing

changes in a top-down fashion, created the role of the change leader to take responsibility for the human

side of the change.Anderson, D


Change management (people) - History

1 In 2010, based on her book RIMER Managing Successful Change, Christina

Dean, Managing Director of Uniforte Pty Ltd, established Change Management as a

formal vocation in Australia by writing the Australian National Competency Standards in Organizational and Community Change

Management, which led to the developed of the first Australian Diploma of

Organizational Change Management, and which is an internationally recognized

qualification.


Change management (people) - Approach

1 Organizational change is a structured approach in an organization for

ensuring that changes are smoothly and successfully implemented to

achieve lasting benefits



1 As a multi-disciplinary practice that has evolved as a result of scholarly research,

organizational change management should begin with a systematic diagnosis

of the current situation in order to determine both the need for change and the capability to change. The objectives, content, and process of change should

all be specified as part of a Change Management plan.



1 Change management processes should include creative marketing to

enable communication between changing audiences, as well as deep

social understanding about leadership’s styles and group

dynamics


Information security policies - Change management

1 Change management is a formal process for directing and controlling alterations

to the information processing environment. This includes alterations to desktop computers, the network, servers and software. The objectives of change

management are to reduce the risks posed by changes to the information

processing environment and improve the stability and reliability of the



1 Any change to the information processing environment introduces an element of risk



1 Not every change needs to be managed



1 Change management is usually overseen by a Change Review Board composed of representatives from

key business areas, security, networking, systems administrators,

Database administration, applications development, desktop

support and the help desk



1 Change management procedures that are simple to follow and easy to use can greatly

reduce the overall risks created when changes are made to the information

processing environment. Good change management procedures improve the

overall quality and success of changes as they are implemented. This is accomplished

through planning, peer review, documentation and communication.



1 ISO/IEC 20000, The Visible OPS Handbook: Implementing ITIL in 4 Practical and Auditable Steps[

http://www.itpi.org/home/visibleops2.php itpi.org] (Full book summary), and

Information Technology Infrastructure Library all provide valuable guidance on implementing an efficient and effective

change management program information security.


Business Process Re-engineering - Effective change management

1 Al-Mashari and Zairi (2000) suggest that BPR involves changes in people behavior and culture, processes, and

technology


Foreign Exchange Management Act

1 The 'Foreign Exchange Management Act, 1999' (FEMA) is an Act of

Parliament|Act of the Parliament of India to consolidate and amend the law relating to foreign exchange with the objective of facilitating external trade and payments and for promoting the

orderly development and maintenance of foreign exchange market in India


CIA triad - Change management

1 ISO/IEC 20000, The Visible OPS Handbook: Implementing ITIL in 4

Practical and Auditable Steps[http://www.itpi.org/home/visibleops2.php itpi.org] (Full book summary), and

Information Technology Infrastructure Library all provide valuable guidance on implementing an efficient and effective

change management program information security.


Network configuration and change management

1 'Network configuration and change management' ('NCCM') a discipline in information technology. According to

research from International Data Corporation|IDC and Gartner, NCCM

is one of the fastest growing markets in the ITOM (IT Operations

Management) market. Organizations are using NCCM as a way to:


Change management analyst

1 A 'change management analyst' is responsible for auditing and

evaluating the change management process in the context of Systems

engineering (not to be confused with organizational Change

management).



1 Change management within systems engineering is aimed at helping system users to adopt the new

system and use it productively. The role of the change management analyst includes ensuring that adequate documentation and

support are available to the users.



1 The [change management analyst's] responsibilities include: analyzing the

(request for change) prior to distributing it for review processing, obtaining all missing data, scheduling and providing secretarial assistance (agendas and minutes) to the

[configuration control board] and (program management committee) meetings,

maintaining the current status of (request for changes) including action items, maintaining charters and Terms of

Reference (TOR), and coordinating the (request for change) appeals process.


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