Change management ormanagement of changes

or just

Change

... happens all the time

6th European Scout forum, Obidos, Portugal, March 2009

Tadej Pugelj, MTWG

Who is here?

Tadej Pugelj, MTWG

What is ...

Change management is a structured approach to transitioning

individuals, teams, organizations ...

from a current state to a desired future

state.

Tadej Pugelj, MTWG

Is it (im)possible?

Change in organisation is possible if individuals:• can see the reason to change (Rational), • believe it to be valid and (Emotional)• accept it as necessary (Will).

Tadej Pugelj, MTWG

Aim and objectives of this session

To support better Change management on national and local level through developing understanding, performance and multiplication effects.

After the session it is expected that you will:• Gain basic knowledge of change management• Understand how change management influence

better results• Be skilled to apply theory in personal situation

and in organisation on national and local level

Tadej Pugelj, MTWG

Trainining session title“Opening up to new ideas”

What has new ideas to do with change management

?

Tadej Pugelj, MTWG

From ideas to change management

Ideas

Ideas change “the world”

Change should be accomplished – there’s a need for management

Tadej Pugelj, MTWG

Change

Tadej Pugelj, MTWG

Change

Tadej Pugelj, MTWG

Change

Tadej Pugelj, MTWG

Change

Tadej Pugelj, MTWG

What do you want to change?

• Map your idea• Share in couples (pairs)• Test number 1 (REW)

can see the reason to change (Rational), believe it to be valid and (Emotional)accept it as necessary (Will).

Tadej Pugelj, MTWG

How your idea affect others?

Tadej Pugelj, MTWG

Change in your organisation?

What is recent change in your organisation?

Who is involved?Who is affected?

Tadej Pugelj, MTWG

Myth of the Hero-Innovator

“The idea that Hero-innovator produces, a knight in shining armour who, loins girded with new techniques and beliefs, will assault the organisational fortress and institute changes in himself and others at a stroke...

 ...The fact of the matter is that organisations will like a dragon eat the hero-innovator for breakfast!”(Giorgiades and Phillmore, 1980)

Tadej Pugelj, MTWG

Change management

Change management is a basic skill in which most leaders and managers need to be competent.

Are they?

When leaders or managers are planning to manage change, there are five key principles that need to be kept in mind:

Tadej Pugelj, MTWG

Key principle number one

Different people react differently to change!

What are possible reactions?Insecurity, lack of selfconfidence, that doesn’t concern me, denial, enthusiasm, saying “good

bye”, attackHow we respond on reactions?

Encourage them, convince them, giving information, promise something

Tadej Pugelj, MTWG

Key principle number two

Everyone has fundamental needs that have to be met

Do we know some?To be seen, to be respected, to feel safe,

stability, to mantain “personal life”What attitude do we have toward them?

To listen, involve them, give them recognition, to support them

Tadej Pugelj, MTWG

Key principle number three

Change often involves a loss, and people go through the "lose curve“

What could be “the lose”?Identity, our members, what we already know, stability, already tested methods, the feeling of

belonging together, title, securityHow we could turn lose into gain/win?

Give examples, time, flexibility, confidence, new security

Tadej Pugelj, MTWG

4 phases of Lose Curve

• Denial• Resistance• Exploration• Commitment

Tadej Pugelj, MTWG

Key principle number four

Expectations need to be managed realistically

What do we expect from others?Acceptance, support, constructive feedback,

teamwork, involvement, openess for new ideas, friendship

How they see our expectations?The same (mirror effect)

Tadej Pugelj, MTWG

Key principle number five

Fears have to be dealt with

Do we have some?Lose of groups and leaders, fear of change itself,

fear of fail, fear to loose motivationDo we have ideas, how to cope with fears?

Communication, understanding, talk and respect fears, fears are natural part of human, looking

together for possible solutions

Tadej Pugelj, MTWG

“Strategies” to cope with changes

• Knowledge utilization model • Organisational Development model • Democratic approach model• Systems approach model• Charismatic leader approach model

Tadej Pugelj, MTWG

“Strategies” to cope with changes

• Knowledge utilization model ► • Organisational Development model ♪ • Democratic approach model ● • Systems approach model ♥ • Charismatic leader approach model ♣

Tool for assessment is available on this website

Tadej Pugelj, MTWG

Knowledge Utilization Model

Knowledge is a magic stick!When we know, we can!

Training, support on demand...

Tadej Pugelj, MTWG

Organisational Development Model

Right working conditionsTrust, truth and not too much bureaucracy

Adaptable, flexible, responsive organisation that changes gradually, step by step...

Tadej Pugelj, MTWG

Democratic Approach

Team working.Consensus on decisions!

Collaboration and empowerment

Tadej Pugelj, MTWG

Systems Approach model

Efficient operations and processes.

Right structures and mechanisms, job descriptions...

Tadej Pugelj, MTWG

Charismatic leader approach model

Strong and clear lead.“One man” vision!

Instructions, task division...

Tadej Pugelj, MTWG

Strategy

Which is the one you believe in most?Green dot

What about one you think is not suitable?Red dot

Results from the session on the 6th forum, Portugal 2009

Tadej Pugelj, MTWG

Small tips on change management

• Acting is better than planning• Think big – act small• Go where the energy is• Involve people – build ownership• Make alliances instead of enemies• Help and support is required all the time

Tadej Pugelj, MTWG

From theory to reality

• Personal perspective -me and others• Local and national perspective and

relations• Lack of will, opporunity, ability

Tadej Pugelj, MTWG

So what would be the impact?

Personal action plan

Tadej Pugelj, MTWG

Further reading

Change management toolkitStrategy for scoutingOrganisational management T-kit+ many more...

Tadej Pugelj, MTWG

Reflection - evaluation

• What I learned from this session?• How can I use this knowledge particularly

to make an impact at the local level?• Ideas and recomendations for my own

personal and Scout life?