change of pace, change of culture- tppc 2017
TRANSCRIPT
Change of Pace, Change of Culture Seasonal and Year-Round StaffRachael Arroyo and Jennifer Kashner-Fry
Rippling Water(Basic)
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Jennifer Kashner-FryAquatic Supervisor, City of Grapevine 10 years
The REC of Grapevine- Multigenerational Recreation Center opened April 2015 With this new Recreation Center, Grapevine built its first In-door Aquatics Center
Transitioning from just operating 2 seasonal outdoor pools to now running a year round facility has come with some challenges along with some great opportunity for Grapevine Aquatics
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The REC of Grapevine, and more
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Rachael ArroyoAquatics Manager for the City of Farmers Branch 2 years
Aquatics for 12 years, at the University level, private sector, and Public Sector
Involved in the opening of the Farmers Branch Aquatics Center, including an indoor natatorium with an outdoor neighborhood waterpark with play features, lazy river, a flat water pool, and slide towers attached
Transitioning from year-round to seasonal and back to year-round requires some planning, dedication, and re-booting for all involved
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Farmers Branch Aquatics Center, and more
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Author (A) - What is this session about?
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Author (A) - RachaelThe ChangesChange of pace
Change of culture
Change in staff
Facilitates the change of operations
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What is the focus?Directives change from year-round maintenance to seasonal ramp up
Utilizing the same amount of staff for year-round maintenance, while ramping up
Bringing in new staff to operate outdoor
Transitions in between seasons, and what that means for the staff and facility
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What are you going to learn?Understanding the issues and how they affect an operation
Methods to mitigate challenges pertaining to the change of pace
Means for staffing and staff buy-in to help facilitate transitions
Efficiency with schedules, tasks, and projects to aide in transitions
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Diving in
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Author (A) - JenniferAuthor (A) - Get crowd to stand up... DIVE INChange of PaceCALM STORM BREWING UP TO A HURRICANE
9 months of preparation to facilitate a 3 month operationPreparation for the next seasonUtilize end of season evaluationsCreate tasks listGuides preparation schedule for next season
Scheduled RepairsPreventative MaintenanceUpdates to policy/procedures
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Change of CultureTwo different culturesOutdoor is like a summer campFast paced, sense of urgency, directionally lead major project
Indoor is labeled a boring jobSelf-sufficient, self-motivating, task oriented minor maintenance
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Change in StaffAll part time staff is limited to 1000 hours/year based on ERISA Law a.k.a. Thousand-Hour Rule
Seasonal staff can work unlimited hours
Year Round staff can only work 19 hours/week
Covering the amount of hours for a year round facility while ramping up for outdoor
Introducing new staff into the equation
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Climbing out
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Author (A) - RachaelAuthor (A) - Get crowd climb up the ropeChange of Pace How?Preparation Maintenance, paperwork, organization, planning, purchasing, etc. Facilitate/Delegate
Giving in-door staff projects during the off season to prepare for outdoor
Cleaning outdoor venuesOrganization preparation i.e. paperwork, new staff uniform bundlesPrepare for Seasonal events
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Author (A) - JenniferChange of Culture How?Orientation INDOOR STAFF, rebootChange of operationExpectationsWhat needs to be done to prepare
OUTDOOR STAFF, full orientationManagers orientation, Employee informationEAP, LG SkillsExpectations
Get everyone on the same pace
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Author (A) - RachaelChange in Staff How to recruitRecruiting always recruiting
Business cards/Flyers with hiring informationFLYRING
Schools restaurants, swim teams, facilities that cant house all participants from the LG Classes
Social influence (between staff)
Media influence, social or publicBaywatchSand Lot
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Author (A) - RachaelChange in Staffing How to adaptStaffing adequately to maintain indoor operations while ramping upAdapting staffing needs based on HR interpretation of ERISAPart time, 1000 hour within 12 month period29 U.S.C. 1052
Ways to adaptFull time Lead/Head Lifeguard FULL BENEFITS30 hour positions eligible for pension retirement onlyAdditional staff 19 hour week averageStrategic schedules based on staff needs and availability
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Author (A) - JenniferAuthor (A) - Both talk about different ways we adapt to the lawChange in Staff How keep themStaff retention-
Keeping them engaged, high expectations, high rewards
Keeping it Fun! Doing something fun outside of work i.e. staff gatherings, team bonding
Feeding them GOOD FOOD!
Guard of the Month/ Guard of the week, Highlight staff recognition instead of faults
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Author (A) - JenniferAuthor (A) - Both give examples of what we doAuthor (A) - put in pics of staffChange in Staff Why?Re-build your culture every year and set expectations up front
Mission Statement/ Core Values Grapevine Mission StatementGrapevine Core ValuesFB Branch Life REACTFrog Squad Code of standards (staff created)Follow through with your managers/lead guards
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Author (A) - RachaelAuthor (A) - frog squad shirtGrapevine Aquatics Mission StatementTo teach and enforce safety and respect, utilizing the lifesaving skills that we have been exceedingly trained to execute. To remain alert and to take action. Always offering dynamic customer service and encouraging fitness, fun, and better health. We are faster, smarter, stronger! We are Grapevine Aquatics!
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Grapevine Aquatics Core ValuesSafetyRespectServiceTeamworkFitnessFunFamily
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Branch Life MottoR espectE xcellenceA ccountabilityC areT rust
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Author (A) - React picture on sideFrog Squad Code of StandardsI will respect myself, my fellow guards, and my FBAC Family.
Thou shall not be late for thy shift nor rotationsThou shall respect Head Guards and staffThou shall treat patrons with kindness and patienceThou shall stay hydrated and sun screenedThou shall always be cautious of thy surroundingsThou shall keep locker clean and guardroom tidyThou shall not horseplayThou shall always participate in opening and closing setup/cleaningThou shall take care of thyself and each otherThou shall support all fellow FBAC Family
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What are you leaving with?Knowledge of that there is no slow time. Ever.Planning aheadUtilize year-round staff to facilitate transition to summerEveryone needs a re-bootRecruit in every way possibleKnow your optionsRepeat
Wrap UpOverall its a continuous storm with various severities such as the preparation for the hurricane i.e. SUMMER
It goes from the calm storm to the hurricane
After the hurricane there is still a light rain
So pretty much its
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What are some of your experiences, suggestions, concerns?
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Questions?
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Thank you for to taking the time and coming our session! Summer 2017 HERE WE COME!!
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Author (A) - fist bump in the air!