ARBITERPAY MANUAL

2019

CHANGE PASSWORD OR SECURITY KEYPage 2

UPLOADING FUNDS TO ARBITERPAYPage 5

ASSIGNING SUB-ACCOUNTS Page 8

PAYMENT VOUCHER REPORTPage 9

APPROVING/PAYING OFFICIALSPage 11

OFFICIALS TRANSFERING MONEYPage 14

PRINTING REPORTSPage 16

Change Password or Security Key - ArbiterPay

This article will walk you through how to update your password or security key/PIN for your ArbiterPay account.

Update Password-To change your password:

1. Sign in to your ArbiterPay account on www.arbiterpay.com

2. Click on the My Profile tab.

 

3. Click on the Profile Settings button, located above your profile information.

4. Click on the Modify button. 

5. Check the box next to Modify Password. Type in your current password in the Old Password box.

6. Enter your new password in the New Password box.

7. Confirm your new password by entering your new password again in the Confirm New Password box. Important Note: Do not use any special characters in your ArbiterPay account password. Please make sure your password is at least seven characters long with a combination of letters and numbers.

 

8. Click Save. If the change is successful, you will receive a confirmation message, "The profile has been updated."

 

Reset Security Key/PINTo reset your security key, follow the instructions below:

1. Sign in to your ArbiterPay account on www.arbiterpay.com

2. Click on the My Profile tab.

3. Click on the Profile Settings button, located above your profile information.

4. Click Modify.

 

5. Check the box next to Reset Security Key.

6. Type in your new Security Key/PIN (must only be four digits. Example: 1375).

7. Type in the answer to your security question.

a. Note: The answers are character specific and case sensitive. Spaces, capitalization, punctuation, etc. need to be identical to the original answer.

8. Click Save. If the change is successful, you will receive a confirmation message, "The profile has been updated."

Uploading Funds To ArbiterPayElectronic Funds Upload

1. Login to ArbiterPay.com

2. Click on the Transfers tab located on the left -hand side.

3. Go to the bottom section, "Fund Account." Click Enter located next to Upload Funds into ArbiterPay (EFT).

4. A warning message will appear. "You are about to request to have funds pulled from your Bank account and credited to your ArbiterPay account. Do you want to proceed?" Click Yes if you want to continue.

5. Under the Debit from Bank Account section, enter the Bank Account Information that the funds are coming from.

i. If you wish to save your bank information on profile to save time for future upload of funds, please follow the steps in our Adding a Bank Account in ArbiterPay article.

6. Under the Credit to Account section, select the ArbiterPay account number that the funds will be uploaded to (applicable to paying admins with multiple accounts).

7. Under the Transfer Details section, enter the amount to transfer using only a decimal point separator (.) and no dollar sign ($). The transfer fee is free, but it could vary depending on your bank. Please check with your bank if any fees would be applicable.

8. Enter the Security Key (4-digit PIN) of the ArbiterPay account and click Continue. See Page 2 if you have forgotten your Security Key.

9. A confirmation page will be displayed. Make sure that the information entered is correct. It's recommended that you look over this information very carefully and thoroughly before clicking the submit button. A returned ACH due to invalid bank account information will result in a $20 ACH return fee and delayed processing.

Some ArbiterPay administrator and school accounts have bank accounts that are very restricted. For example, a school's bank account may not allow any inbound or outbound EFTs, so the school has to mail a check to ArbiterPay. However, the schools can grant exceptions to these rules by letting the bank know who the electronic transaction is coming from. To do this, the school must provide the bank with ArbiterPay's merchant account Originator ID (Company ID).

The Originator ID for ArbiterPay is: 1276220879

Below is a chart you can reference for when the funds will be available.

 Early Release of FundsUpload of funds can be requested to be released early, and if approved by the ArbiterPay administrator, the funds can be expedited. There is an early release fee of 0.5% of the amount uploaded or $20, whichever is greater. If an upload of funds is requested to be expedited, the funds will be released one day earlier. As an example, if your funds are scheduled to be released on Wednesday according to the transaction schedule, the funds will be released Tuesday.To request for your upload of funds to be expedited, please contact our Customer Success Team at 800-311-4060 with the details of your ArbiterPay account and the upload of funds requested. Our Support Team will send a request to our Accounting Team to approve and release the funds early.

ArbiterPay Sub-Accounts

Each school has 8 sub accounts setup for sports. You will need to add a sport name to each so you can decipher which account is which.

1. Sign in to your ArbiterPay account on www.arbiterpay.com2. Click on the Accounts tab located in the red bar on the left-hand side. 

3. Click Edit under the description section next to the account number you wish to modify.4. Type the description you wish to give that sub-account. For example, 'Soccer' or 'Men’s Basketball'.5. Click Save.

**If you need sub-accounts created for your ArbiterPay account, please contact us at 800-311-4060 or atsuccess@arbitersports.com.

Payment Voucher Report in ArbiterGame

In ArbiterGame, Athletic Business Managers can pull all vouchers for officials and event workers on games. The Payment Voucher report allows schools to download and print multiple vouchers at once for multiple games. Schools can easily print vouchers for officials and workers for all games in a day in just a few clicks, versus downloading the vouchers on each game individually.

1. Sign in to your ArbiterGame account on www.arbitersports.com.

2. Click on the Reports tab.

3. Click on Payment Voucher located under the Financial section.

4. Enter a start date and end date for the game(s) you need the vouchers for.

5. Select the game criteria: Sport, level, event type, and event status (you can select more than one at a time).

6. Click Export to PDF. Below is an example of what the voucher will look like.

Approving &Paying Officials Through ArbiterGame

How Athletic Business Manager Pre-approve payments:

The day after the sporting event the Athletic Business Manager should use the payment voucher and log in and approve all officials/workers.

1. Sign into your ArbiterGame account.

2. Click on the Payments tab.

3. Click on Approve located on the right side of the payment (This will display your name to show you approve the payment).

Paying Officials/ Event workers

Once the Athletic Business Manager approves the officials, the bookkeeper can then release the funds for payment:

1. Sign into your ArbiterGame account.

2. Click on the Payments tab.

3. Check the box next to the payment(s) you wish to make.

4. Click Make Payments.

1. Enter your Security Key and TIN (Tax Identification Number).

2. Click Make Payment.

Trouble-shooting paying officials

If there is a yellow triangle, the official does not have their ArbiterPay account connected on their side.

If the game fee or the official does not show up on your payments list, many cases there is something on the assigner’s side that needs to be adjusted. Those things may include:

i. The game needs to have your school set as the Bill-To.ii. The officials on the game need to be marked as Paid by Bill-To.iii. The right official needs to be listed on the game.iv. The game fee needs to be added to the game for each official.

How Officials Transfer ArbiterPay Funds to their personal Bank Account

ArbiterSports provides three simple ways to transfer funds from you ArbiterPay account these include sending fund to a bank account, sending the funds to an ArbiterPay debit card or we can send you a check.

Sending funds to a bank account (EFT)In order to send funds to a bank account there must be a bank account in your ArbiterPay account.

      1. Login to ArbiterPay

      2. Click on the Transfers button, on the left side of the page

      3. From the "Send Funds" section, Click the Enter box to select "To Bank Account (EFT)"

      4. Verify the information is correct in the "Debit from Account" box and the "Credit to Bank Account" box:a) If the boxes are empty, bank account needs to be added b) If this information is not correct and your payment is returned, you will be charged a $5 return fee. Note: if your bank account is under your name and you have a company name on your ArbiterPay account, the funds will not go through. The system automatically sends the funds to your company name, and if it does not match your bank account name, the funds will be returned, and you will be charged a $5 return fee).

      5. Under Transfer details, enter the amount you want to transfer (Note: the amount available to transfer is in the top right corner of your screen. If you have an ArbiterPay prepaid card there is a transfer limit of $9,700.00 per month).  Do not type a "$" symbol, or use commas.

      6. Transfer Fee is marked Free because this is an EFT transfer

      7. Preferences ask if you would like to skip this step in the future (note: If you select yes, the system will prompt you to verify what day you would like the funds transferred or when your account reaches a certain dollar amount). For automatic transfers, there is a $1.50 transaction fee for each successful transfer.

      8. Select Continue on the bottom right corner

ArbiterGame Reports- Financial Report

Navigate to Reports1. Sign in to your ArbiterGame account on www.arbitersports.com.2. Go to the Reports tab.3. Click the appropriate link under the Financial section for the report you wish to run.

Types of Reports:1099 - No EmailPulls a report of any officials without an email. The report includes first and last name, address, home phone number, work phone number, and cell phone number.

1099 - Unverified SSNThis report allows you to see which of your officials have an unverified Social Security Number for 1099 purposes. When 1099 season comes around, you can use this report to see whom you need to contact to make sure their SSN is accurate and in the system so that they can receive a 1099. The report provides the official/event worker's UserID, name, phone number, and address.

Fees by SportsThis report is perfect in you need a summary of how much your school will be paying out or have already paid out for each sport. Fees by Sport allows you to run a report to view the total fees for all of your sports and levels and provides a game count of how many games there are for each sport and level.  The report is divided by sport, then shows the game count, game fee, travel fee, per diem, and level total for each level of that sport.1. Under the Reports tab, click on the Fees by Sport link under Financial.

2. Enter a date range as needed.3. Select all of the sports you wish to run the report for. You can select more than one by clicking and dragging your cursor in the Sport box or by holding the Control (CTRL) key on your keyboard and clicking the desired sport.4. Select the levels for that sport. To select all, click and drag your mouse from the first level listed down to the last level listed. 5. Select the event type or select all.6. You can click either options to export to excel or export to PDF.

Payment DetailsYou can run the payment details report to view payments for officials and event workers. This report shows the first and last name of the payee, slot type (official or event worker), position, game date, game time, team, site, sub-site, paid date, paid time, game fee amount, travel amount, per diem amount, total amount (game fee, travel, and per diem combined), payment status (paid or unpaid), payor (Bill-To or school).1. Under the Reports tab, click on the Participation Fees link under Financial.

2. Enter a date range as needed.3. Select all of the sports you wish to run the report for. You can select more than one by clicking and dragging your cursor in the Sport box or by holding the Control (CTRL) key on your keyboard and clicking the desired sport.4. Select the levels for that sport. To select all, click and drag your mouse from the first level listed down to the last level listed. 5. Select the event type or select all.6. Select payment status of paid, unpaid, removed, or select all.

SimplePay PaymentsThis report shows all payments made through SimplePay. The report includes type (event worker or opponent), payee, sport, date of payment, time of payment, paid status, submitter, approver, game fee, travel fee, per diem, and total amount.1. Under the Reports tab, click on the Participation Fees link under Financial.

2. Enter a date range as needed.3. Select all of the sports you wish to run the report for. You can select more than one by clicking and dragging your cursor in the Sport box or by holding the Control (CTRL) key on your keyboard and clicking the desired sport.4. Select paid or unpaid.

25