changeability of erp systems literature research
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Changeability of ERP Systems Literature Research. Master Thesis Presentation Business Administration Programme Supply Chain and Operations. Master student: Vitosh Kolev Doynov Supervisor: prof. dr. Manda Broekhuis Client and supervisor: prof. dr. Laura Maruster - PowerPoint PPT PresentationTRANSCRIPT
|Datum 21-November-2013
Changeability of ERP Systems Literature Research
Master student: Vitosh Kolev Doynov
Supervisor: prof. dr. Manda Broekhuis
Client and supervisor: prof. dr. Laura Maruster
Client and supervisor: prof. dr. ir. J.C. (Hans) Wortmann
Master Thesis Presentation
Business Administration ProgrammeSupply Chain and Operations
|Date 21-November-2013 2
Contents Introduction
Research questions
Methodology and Research Design
Results
Conclusion
Questions and comments
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Introduction
ERP – a concept, composed of a set of processes, methods and techniques for effective planning and control of resources¹.
ERP – a cornerstone in any organization².
The maintenance of the EPR systems is expensive - an average ERP upgrade carries a price tag of $1.5 million³.
In general change is a risk factor, contributing to project failure⁴.
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Research questions
What is ERP changeability? How is it defined in the literature?
What framework for ERP changeability can be used in order to analyze ERP changeability results?
What recommendations and applications for ERP practitioners can be derived from the analysis of the results?
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Methodology and Research Design I Literature review provides possibilities to summarizereport and evaluate previously reported evidence⁵.
Table with following columns is created:
Title Description of Change Agent of Change Effect of Change Mechanism of Change Organizational Impact
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Methodology and Research Design II
Content analysis for determination of Organizational Impact.
Three standard⁶ steps for content analysis:
Open Coding Axial Coding Selective Coding
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Changeability – How to define it? Aspects of changeability :⁷ change agents change effects change mechanisms
System parameters of changeability: Flexibility Adaptability Scalability Modifiability Robustness
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Configuration Identification std. SW package
Deployment model
Single/Multi-site scope
Mod
ific
atio
n
0 Vanilla-ERP
1 Configured vanilla ERP
2 Upgrade vanilla
ERP to new service pack
3 Upgrade vanilla
ERP to new release
9 Deployment mode from
‘On premise’ to ASP
11
Expansion of scope to multi-site (vanilla)
4
Vanilla ERP into modified
ERP
5
Configured modified ERP
6
Upgrade modified ERP to new service pack
7 Upgrade modified ERP to new vanilla
release / 8
Upgrade modified ERP to new
modified release
10
Deployment mode from ‘On premise’ to SaaS
12
Expansion of scope to multi-site (modification)
13 change mechanisms are recognized.
Introduction of selected framework
ERP changeability can be expressed with the terms⁸: Configuration Modification
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Title
Application of SAP R/3 in on-line
inventory control
A decision framework for
enterprise resource planning
maintenance and
Estimating the impact of ERP
project management
decisions on post-
ERP evaluation during the
shakedown phase: lessons from an
after-sales division
An exploratory study of the impacts of
upgrading packaged software: a stakeholder
Accounting logics, reconfiguration of
ERP system and the emergence of new
accounting practices
Open
codi
ng
User Training, PC usage training and additional training
after go-live
User training User trainingExtensive retraining
of the staffTraining
Premature application training,
leading to lack of user ERP skills
Training and retraining
Training
Integration in ERP environments: rhetoric, realities and
organizational possibilities
Title
An exploratory study of the impacts of
upgrading packaged software: a
From means to ends: The transformation
of ERP in a manufacturing
Application of SAP R/3 in on-line
inventory control
Integration in ERP environments:
rhetoric, realities and organizational
What is IT? SAP, accounting and
visibility in a multinational
Accounting logics, reconfiguration of
ERP system and the emergence of new
ERP evaluation during the
shakedown phase: lessons from an
Open
codi
ng Nerves during the implementation
Visible necessity of organizational and
cultural change
Tension within the company; Stress of
the employees
Friction between project team and lead consultants
ComplaintsTension between
faculty and supporting stuff
Pressure
Title
A decision framework for
enterprise resource planning
maintenance and
Integration in ERP environments:
rhetoric, realities and organizational
possibilities
What is IT? SAP, accounting and
visibility in a multinational organisation
Open
codi
ng Better information on customer history
End of self-made spread sheet
reporting
Access to more information
Better information sharing
Improvement of the decision making processes due to
available data
Ability to audit order processing workflow
Increasing speed and quality of decision
making due to available data
Strategies for the adaptation of ERP systems
Results I
Results from the Content analysis steps:
Open Coding Axial Coding Selective Coding
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Results II Mechanisms of change fromthe 18 case studies.
Summarized results of changeeffects.
Summarized results forexpected change effects.
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Results III
Total number of studies,having the organizational impacts – resistance, chaos and tension.
Presence of Tension, Resistanceand Chaos in case studies, where functionality loss and bad performance are reported.
Organizational Impacts of ERPchangeability project.
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Results IV
Sequence of negativeorganizational impacts of two selected changeability projects.
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Conclusions What have we done? Presentation and test of ERP changeability framework. Collection and summary of organizational impacts from ERP
changeability projects.
What knowledge have we obtained? Results from the ERP changeability framework test. Summary of organizational impacts from ERP changeability
projects.
Why is it useful?
Strengths and weaknesses of the paper.
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Thank you for your patience!
Please, share Yourquestions and comments for this paper!
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References1. Schönsleben, P. (2012). Integral Logistics Management. CRC Press
2. Motiwalla L. F., Thompson, J. (2012). Enterprise Systems for Management, Pearson Education Inc.
3. Bonasera, J. (2002). AMR Research Report Evaluates the Costs, Challenges and Added Benefits of ERP Upgrades, AMR Research [www document] http://www.thefreelibrary.com/AMR+Research+Report+Evaluates+the+Costs,+Challenges,+and+Added...-a084208743 (accessed 26th August 2013)
4. Brehm, L., Heinzl, A., Markus, M. (2001). Tailoring ERP Systems: A Spectrum of Choices and their Implications. Proceedings of the 34th Hawaii International Conference on System Sciences
5. Denyer, D., Tranfield, D. (2009). The Sage handbook of organizational research methods. Los Angeles (CA): SAGE
6. Cavana, R.Y., Delahaye, B.L. Sekaran, U. (2001). Applied Business Research: Qualitative and Quantitative Methods, Wiley, Brisbane
7. Ross, A. M., Donna, H. R., Hastings, D.E. (2008). Defining Changeability: Reconciling Flexibility, Adaptability, Scalability, Modifiability and Robustness for Maintaining System Lifecycle Value. System Engineering, 11(3):246-26
8. Brehm, L., Heinzl, A., Markus, M. (2001). Tailoring ERP Systems: A Spectrum of Choices and their Implications. Proceedings of the 34th Hawaii International Conference on System Sciences