Changing Landscape of BPO Services in BFSI

•Landscape:

•Turmoil in the Financial Industry

•Stress Test Results ( 9 out of 19)

•TARP

•JP Morgan in India:

•Significant Strategic Presence

•Service Delivery – Virtual Teams – Fully Integrated

•Continued Commitment to Off shoring and Outsourcing

•Preparation for the next few years:

•Change in mindset – End to End Ownership

•Significant Upskilling – Opportunity Vs Ability to seize it

•Partner Vs Vendor

Note : The views expressed here are personal views of the speaker and

not that of JPMorgan Chase & Co or its associate companies