changing_minds_company_profile

CHANGING MINDS

Changing Minds (Pty) Ltd 2014/000536/07 Managing Partners: KL Craig, L Rome Oaklands, 2192 Tel: 083 347 7777/ 078 422 1407 Email: [email protected]

Changing minds is a specialist consulting and training company which offers holistic, targeted and sustainable management development solutions which encompass the analysis and optimisation of process and people dimensions within an organisation. Our approach ensures that all interventions undertaken are directed and integrated into the organisations overall business strategy in order provide positive long term growth and a tangible return on investment. In our many years of experience in the training and development industry it has become strikingly evident that there is a significant skills shortage in middle management. It is discernibly clear, that those in leadership positions have not been empowered with the knowledge, skills or tools to effectively manage and evolve individuals and their teams to a higher standard of performance. Managers can have the single largest impact on your organization. A good (or bad) manager affects employee performance and satisfaction, productivity, efficiency, turnover, and the overall health of any organization. Our interventions result in more effective managers who can positively contribute to the organisations overall success and achievement of business results. Changing Minds will assist organizations in transforming themselves to ensure that they can attract, inspire, motivate, manage and effectively develop their managers and therefore retain their most valuable assets – their people.

Our Approach: At Changing Minds we have a very hands on, practical, enthusiastic approach to skills development and learning. This has led to the development of outcomes based, experiential training programmes that have a direct impact on productivity and morale. Competency assessments of existing and prospective managers are undertaken prior to recommending a training intervention. The proper identification of existing and absent middle management skillsets will work to improve and target training interventions and developmental plans for these individuals, resulting in more effective managers who can positively contribute to the organisations overall success and achievement of business results. We believe that the development of effective management skills is an evolutionary process that starts with the acquisition of information and ends with the capacity to practically apply this information in a consistently constructive way to achieve optimal results. The first phase in the evolution is the acquisition of information and translating this information into knowledge and competency. Information in and of itself is useless, unless it is applied in a constructive and effective manner at the appropriate time. Once a manager has acquired the relevant information and knowledge, the emphasis in the evolution transfers from what the manager knows to what he/she does with this knowledge. Our training interventions will provide managers with the practical tools, skillsets and resources to develop their ability to integrate knowing and doing and to aid positive behavioral change.Knowing the right answer is not enough – doing what is right is required!

CHANGING MINDS


Customisation is undertaken before the delivery of each programme to ensure that the concepts, examples and tools used are familiar to the manager and consistent with the day-to-day reality they experience in their workplace. This enables our clients to train their staff on relevant content, ensuring a higher level of knowledge retention. Post training competency assessments are carried out 3 months after the training intervention. This allows us to follow up and reassess whether our program has successfully generated the skills to ensure that the organisations ROI is achieved.

The Management Team: Kerry Craig Kerry Craig has worked in the capacity of Training, Development and Quality Manager for 13 years now and has had extensive exposure to a variety of corporate environments and disciplines in a consulting capacity. Kerry has established a credible reputation within the training industry and is respected and trusted by those she comes into contact with for her integrity, work ethic and willingness to always go the extra mile. Kerry has always had an orientation towards people development, where her post graduate degree in psychology, diploma in Training and Development and the experience gained from diverse community and business projects has given her the insight and ability to effectively engage with and empower others. One of Kerry’s passions which she has been lucky enough to focus on has been on the development and up skilling of management in the ability to use coaching as an empowerment tool and method of improving morale, productivity and performance. She is committed to equipping managers with the necessary knowledge and vital skills to function effectively and dynamically within their roles in order to ensure their own and their team’s success. Kerry has extensive experience in facilitation, project management , training needs analysis, the design, development and accreditation of training material, design and development of Quality Management and Performance Management Systems to name a few. She is also a registered accredited constituent assessor and moderator with the SSETA and MERSETA. Leigh-Anne Sacks Leigh-Anne Sacks has 10 years’ experience working within the client service industry, creating and maintaining long term working relationships. Leigh-Anne was born in South Africa and moved to England at the age of 9, where she lived for 10 years. Leigh-Anne successfully completed her GCSE examinations and graduated Thomas Allyenes in 2004.

CHANGING MINDS


Leigh-Anne has an insatiable thirst for knowledge, she takes her role as a growth leader seriously and knows that, in order to empower others, she has to take responsibility and live with integrity. She is conscious of her psychological profile and being aware of responses in the moment and is able to make choices that create a life that works for her. Leigh-Anne has been exposed to a number of diversified fields, which has given her various skill sets in client relations, business management and a broad spectrum of business administration, giving her the ability to effectively manage and initiate change. Leigh-Anne is a confident, highly driven and analytical individual with strong system skills. She specializes in structuring, standardizing and streamlining the Learning Development reporting processes to provide more accurate and productive outcomes. Further; Leigh-Anne has achieved a certification in Project Management and advanced computer skills. She has also completed a number of skills developmental courses in business communication and administration, understanding that skills without empowerment are valueless. Leigh-Anne is passionate about Training and Development. There is nothing that gives her greater satisfaction than seeing the growth, achievement and personal development of others and always looks for a golden thread to tie things together.

Changing Minds current service delivery capabilities include:

Quality Management process development and support

Performance management process development and support

On the job coaching and support

Full pre and post training competency assessments and PDP’s based on these results

Design and development of customised management training interventions Middle Management Short Skills Training Interventions offered:

Applied business management skills

The Art of effective People Management

Effective Management Performance

Quality Management and the Continuous Improvement Imperative

Strategies for successful negotiation

Root Cause Analysis

Talent Identification, development and management

Coaching as an empowerment tool

Successful day to day Performance Management

Effective business writing and presentation skills

Advanced Coaching skills and techniques

Stress Management

CHANGING MINDS


Contact Centre Specialised Training Offerings:

Contact Centre Operations

Quality Management for Contact Centre Leaders

The Power of effective performance management and feedback

Coaching and development skills for contact centre results

WFM, Forecasting, scheduling and MIS

Time and Calendar Management

Stress Management

Sales and Campaign planning Learnership Qualification Offerings: Please note that these will be available once accreditation process is complete

National Certificate: Contact Centre Support (NQF 2, 71490)

National Certificate: Wholesale and Retail Operations (NQF 2, 52806)

FETC: Contact Centre Operations (NQF 4, 71489)

FETC: Hospitality Reception (NQF 4, 64469)

changing_minds_company_profile

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