chantry housing association - web viewjob purpose. to deliver on the ‘more positive...

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JOB DESCRIPTION

Job Title: Community Employment Advisor (Grade 5)Department: Sustainable Communities Office Location: Blackburn

(Travel to sites within the Together Group may also be required)

This post is part funded by European Social fund from april 2017 – December 2019. The continuation of the post after that date will depend on alternative funding and activities being identified.

Job Purpose 1. To deliver on the ‘More Positive Together’ ESF funded project in relation to enhancing life skills and employability.

2. Working with community members to address any barriers that prevent them becoming further financially excluded and to assist them in becoming work-ready and finding employment.

3. To work in partnership with Job Centre Plus, jobs and skills agencies, voluntary, community and faith sector organisations, improving communication and encouraging joint work to address worklessness.

4. To engage with local businesses and employers to gain an understanding of employment needs and promote our client base.

Reporting To Skills and Enterprise Coordinator

Staff Management Responsibilities

None

Range of Decision Making

Daily decisions relating to the prime objectives of post and within established policies and procedures.

Responsibility for Assets, Materials Etc.

Responsible for the safe usage of any materials and equipment in compliance with Health and Safety Legislation.

Access to computer information and confidential material etc, therefore responsible for the security and management of it under the provisions of the Data Protection Act.

Budgetary Responsibilities

None.

Key Contacts Job Centre plusPrinces Trust / Local Housing AssociationsOther Employment organisationsLocal Businesses

Essential Duties & Responsibilities

Deliver Employability Programmes

1. Work to and achieve set targets, i.e. numbers on non regulated activity and job outcomes.

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2. To determine and implement effective approaches which will help our clients develop confidence, overcome barriers and achieve successful transitions.

3. Promote our employability offer to Housing staff, partner agencies and local businesses.

4. To actively recruit clients into the employability project, retain their engagement and encourage them to participate in workshops, job clubs and 1:1’s to raise aspirations, challenge them emotionally enabling them to reach their full potential.

5. Assist in coordinating events to promote our employability offer.6. Keep detailed records of referrals, advice, actions and outcomes.7. Provide support and signpost customers to relevant organisations.8. To undertake visits and meetings out of hours as and when

required.9. Work with the Communications Team to produce publicity relating

to employment and training programmes, especially in respect of good news stories.

10. Identify and harness local, regional and national initiatives that deliver new opportunities access employment/training opportunities.

11. Deliver group training to develop participants towards employability

Liaison/Networking

Administration

Personal Development

12. Build and maintain strong links and working relationships with relevant statutory and non-statutory organisations.

13. Develop working relationships with other professionals working in the field of employment, welfare and training sector.

14. Attend and participate in relevant forums and networks.15. To engage with local business and employers to understand

business needs and promote our client base and services

16. Be responsible for maintaining a referral and tracking system that will provide statistical information on performance to contribute to the monitoring and evaluation of the programmes.

17. Maintain detailed electronic case records and administrative systems in line with Data Protection requirements for both internal and external funders.

18. Demonstrate effective caseload management, achievement of targets, objectives and evidence impact through effective and accurate recording, providing regular reports to the Skills & Enterprise Co-ordinator.

19. Produce and update marketing materials

20. Undertake training and personal development in order to develop skills and maintain knowledge base.

Corporate Duties 1. Abide by the objectives and targets of the Section, Department and Company, and follow the procedures and practices utilised in all aspects of the work, including computerised and manual systems and the maintenance of relevant records

2. Fulfill personal requirements, where appropriate, with regard to Company policies and procedures, particularly health and safety,

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equality and diversity, customer care, emergency evacuation, security, work standards and promotion of the Company’s Core Values.

3. To attend any training and development events considered necessary.

Please Note: This information is provided to help staff joining the Group to have an understanding and appreciation of the work content of their post and the role they are to play in the organisation. The following points should be noted: Whilst every endeavour has been made to outline all the duties and responsibilities of the post,

this document does not permit every item to be specified in detail. Broad headings may have been used, which assume that all the usual routines are included.

Staff should not refuse to undertake work that is not specified on this form. They should record any additional duties they are required to perform and these will be taken into account when the posts are reviewed.

Admin References

File Name Skills and Enterprise Coordinator Date 31/10/17Compiled / Reviewed By AC

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PERSON SPECIFICATION

Job Title: Community Employment Advisor (Grade 5)Department: Sustainable Communities Office Location: Blackburn

(Travel and work at sites within the Together Group may also be required)

Job Purpose 5. To deliver on the ESF funded project ‘ More Positive Together’ in relation to enhancing life skills and employability

6. Work with community members to address the barriers that prevent them from becoming work-ready and finding employment..

7. To work in partnership with JCP, Housing Associations, agencies, voluntary and community organisations.

8. To engage with local businesses and employers to gain an understanding of employment needs and promote our client base.

Assessment Code:E You must have these attributes as they are the ESSENTIAL requirements of the post.D These attributes are DESIRABLE and therefore an advantageA Application FormI/T Interview/Test (assessment may include a relevant test/practical exercise etc.)

NB:

Successful candidates will be expected to submit any necessary documentary evidence for validation purposes (e.g. references, original certificates etc)

Attributes E/D A I/TExperience a. Experience of working with clients aged 16 - 65 years.

b. Evidence of effective working with clients who suffer from multiple barriers preventing them from engaging and participating, on short and long term interventions.

c. Have a proven record in developing contacts and engaging with local business to source employment opportunities.

d. Experience of problem solving and working on cases until completion and maintaining and managing a varied caseload.

e. Evidence of achieving performance targets.

f. Experience of working with local delivery partners

g. Experience of negotiating and advocating successfully one to one, by telephone and in writing, & face to face

h. Experience of developing positive working relationships with all clients

i. Experience of group delivery for training and development purposes.

E

E

E

E

E

D

E

E

E

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Attributes E/D A I/TKnowledge &

Expertisea. Understand the pressures and demands placed on people

that are unemployed.b. To recognise the issues affecting workless people, and to

be able to develop strategies for improvement.c. Ability to use a variety of mentoring and coaching

techniquesd. Ability to undertake risk assessmentse. Working knowledge of the labour marketf. Be able to use Microsoft Word and Excel.

E

E

EDEE

Education & Qualifications g. IAG level 2 or equivalent

h. Coaching or Mentoring qualificationi. Level 3 Cert in Education and Training or Equivalentj. First Aid

DDDD

Other k. Full Driving Licence l. Flexible approach to working hours in order to achieve work

demands/priorities.m. Ability to organise personal workload with a minimum of

supervision.n. Satisfactory DBS Check.

EE

E

E

NB Only those competencies below which are indicated by a tick will be assessed as part of the selection process for this job. However, for successful candidates, all competencies listed will be assessed during the probationary period (where this applies), in ongoing one-to-one meetings and as part of the annual appraisal process

Admin References

File Name: Skills and Enterprise Co-ordinator Date 31/10/17Compiled / Reviewed By AC

Key Competencies A I/T

Heading Level DefinitionDelivering Excellent Customer Service

2

Takes time to engage with customers and build rapport

Actively seeks feedback from customers and acts on it

Remains calm and assertive when faced with challenging and/or aggressive customers

Communicating & Influencing

2

Considers, understands and uses the appropriate form of communication based on the message and specific needs of the audience

Presents own ideas and opinions in a calm structured manner without provoking unnecessary conflict

Delivering High Performance

2

Understands and delivers on objectives for own role (meeting quality standards and deadlines)

Identifies and communicates the performance requirements for the team and is accountable for them

Takes appropriate action to address underachievement

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Key Competencies A I/T

Heading Level DefinitionManaging Change

2

Is flexible and willing to try new ideas/ways of working in own role

Encourages others to be open minded and try out new ideas

Making Decisions & Solving Problems

2

Demonstrates good judgement based on logic, about when to escalate a problem

Actively looks for innovative solutions to problems, keeping a balance between pragmatism and ‘blue sky thinking’

Developing Self & Others

1

Demonstrates enthusiasm and a positive attitude towards own development

Looks for creative and cost-effective ways to develop team members that address specific areas for development

Acting Commercially

1

Shows respect for resources and equipment , taking care to make sure they are used appropriately and not at risk of being wasted/damaged/stolen

Looks for opportunities to improve commercial effectiveness within own role (ie, minimising waste)

Building Effective Teams

2

Is a reliable, trustworthy and effective member of the team – does what they say they will do

Recognises and uses the strengths of team members

Works collaboratively with other teams, looking for common aims

Putting Diversity at the Core of what we do 3

Demonstrates fairness, integrity and consistency in all dealings with others

Adapts to meet the needs of different audiences Collects and considers views from diverse

audiences before making recommendations/decision

Safeguarding at the Heart of what we do 3

Take responsibility for making sure we play our part to deal with concerns about a customer’s wellbeing and safety and always keep the customer at the heart of our actions.

Persist if help is not forthcoming.

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