chap 11 understanding marketing processes and consumer behavior
DESCRIPTION
TRANSCRIPT
![Page 1: Chap 11 understanding marketing processes and consumer behavior](https://reader035.vdocument.in/reader035/viewer/2022081518/54b49c474a79593a7b8b4785/html5/thumbnails/1.jpg)
Understanding Marketing Processes and Consumer Behaviorhttp://www.slideshare.net/Subjectmaterial
Chapter 11
![Page 2: Chap 11 understanding marketing processes and consumer behavior](https://reader035.vdocument.in/reader035/viewer/2022081518/54b49c474a79593a7b8b4785/html5/thumbnails/2.jpg)
2
QUIZ
1. WHAT IS THE PRODUCT OF YOUR COMPANY
2. HOW WOULD YOU MAKE PEOPLE BUY/USE YOUR PRODUCT
3. WHAT METHOD OF FOLLOWING WILL YOU USE AND WHY
DISTRIBUTION ADVERTISING/ PROMOTION PRICING
![Page 3: Chap 11 understanding marketing processes and consumer behavior](https://reader035.vdocument.in/reader035/viewer/2022081518/54b49c474a79593a7b8b4785/html5/thumbnails/3.jpg)
Sr.Chapter Chapter HeadingNo.No.
1. 3 Understanding the Global context of business (031012)2. 4 Conducting Business Ethically and Responsibly (250212)3. 6 Organizing the Business Enterprise (030312)4. 7 Understanding Entrepreneurship and Small Business
(100312)5. 8 Managing Human Resources (240312)6. 9 Understanding Employee Motivating, Satisfying &
Leadership (310312)
7. 11 Understanding Marketing Processes and Consumer Behavior (140412)
8. 16 Managing Quality and Productivity9. 17 Managing Information Systems and Communication
Technology10. 19 Understanding Money and Banking11. 20 Intermediate Term and Lease Financing
Course Outline
![Page 4: Chap 11 understanding marketing processes and consumer behavior](https://reader035.vdocument.in/reader035/viewer/2022081518/54b49c474a79593a7b8b4785/html5/thumbnails/4.jpg)
FINAL PROJECT
GENERATE REVENUE Submit
GROUP NAMES Business case with timelines
Discuss details registrations
![Page 5: Chap 11 understanding marketing processes and consumer behavior](https://reader035.vdocument.in/reader035/viewer/2022081518/54b49c474a79593a7b8b4785/html5/thumbnails/5.jpg)
Marks Distribution
50 Terminal Examination20 Mid Term Examination15 Quizzes15 Final Assignment
![Page 6: Chap 11 understanding marketing processes and consumer behavior](https://reader035.vdocument.in/reader035/viewer/2022081518/54b49c474a79593a7b8b4785/html5/thumbnails/6.jpg)
1. WHAT IS MARKETING
2. TARGET MARKETING AND MARKETING SEGMENTATION
3. MARKETING RESEARCH
4. UNDERSTANDING CONSUMBER BEHAVIOR
5. ORGANIZATIONAL MARKETING AND BUYING BEHAVIOR
6. THE INTERNATIONAL MARKETING MIX
7. SMALL BUSINESS AND THE MARKETING MIX
TOC
![Page 7: Chap 11 understanding marketing processes and consumer behavior](https://reader035.vdocument.in/reader035/viewer/2022081518/54b49c474a79593a7b8b4785/html5/thumbnails/7.jpg)
WHAT IS MARKETING
The process of planning and executing
the conception, pricing, promotion, and distribution
of ideas, goods and services
to create exchanges that satisfy individual and organizational objectives
![Page 8: Chap 11 understanding marketing processes and consumer behavior](https://reader035.vdocument.in/reader035/viewer/2022081518/54b49c474a79593a7b8b4785/html5/thumbnails/8.jpg)
Definitions Consumer Goods:
Products purchased by consumers for personal use Industrial Goods
Products purchased by companies to produce other products
Services: Intangible products, such as time, expertise, or an
activity, that can be purchased Marketing Plan
Detailed and focused strategy for gearing marketing efforts to meet consumer needs and wants
![Page 9: Chap 11 understanding marketing processes and consumer behavior](https://reader035.vdocument.in/reader035/viewer/2022081518/54b49c474a79593a7b8b4785/html5/thumbnails/9.jpg)
The Marketing Environment
Customer
Technology
GlobalSocial
CompetitiveEconomic
![Page 10: Chap 11 understanding marketing processes and consumer behavior](https://reader035.vdocument.in/reader035/viewer/2022081518/54b49c474a79593a7b8b4785/html5/thumbnails/10.jpg)
Elements in the Marketing MixProduct
Marketing
Program
Place
Promotion
Buy at Computer
s ‘R Us
Price
![Page 11: Chap 11 understanding marketing processes and consumer behavior](https://reader035.vdocument.in/reader035/viewer/2022081518/54b49c474a79593a7b8b4785/html5/thumbnails/11.jpg)
The Marketing Mix Marketing Mix:
The combination of product, pricing, promotion and distribution strategies used to market products
Product: Good, service or idea that is marketed to fill
consumer needs and wants Product differentiation:
Creation of a product or product image that differs enough from existing products to attract customers
![Page 12: Chap 11 understanding marketing processes and consumer behavior](https://reader035.vdocument.in/reader035/viewer/2022081518/54b49c474a79593a7b8b4785/html5/thumbnails/12.jpg)
Pricing Strategy
Choosing the right price to attract consumers and meet the firm’s profit goals
Price = total value consumers willing to give May be low price strategy (salt) or high price
strategy (mink coat) Price must consider all costs
operation and administration marketing research advertising
![Page 13: Chap 11 understanding marketing processes and consumer behavior](https://reader035.vdocument.in/reader035/viewer/2022081518/54b49c474a79593a7b8b4785/html5/thumbnails/13.jpg)
Promotion Strategy
Choosing the right method of communicating information about the product
advertising personal selling sales promotions public relations
![Page 14: Chap 11 understanding marketing processes and consumer behavior](https://reader035.vdocument.in/reader035/viewer/2022081518/54b49c474a79593a7b8b4785/html5/thumbnails/14.jpg)
Place (Distribution Strategy)
The part of the marketing mix concerned with getting the product from producer to buyer Choice of sales outlets Physical transportation Channels of distribution
![Page 15: Chap 11 understanding marketing processes and consumer behavior](https://reader035.vdocument.in/reader035/viewer/2022081518/54b49c474a79593a7b8b4785/html5/thumbnails/15.jpg)
TARGET MARKET AND MARKET SEGMENTATION
Target Market: A group of people having similar
needs and wants and that can be expected to show interests in the same products
Market Segmentation Process of dividing a market into
categories of customer types and selecting specific segments to pursue
![Page 16: Chap 11 understanding marketing processes and consumer behavior](https://reader035.vdocument.in/reader035/viewer/2022081518/54b49c474a79593a7b8b4785/html5/thumbnails/16.jpg)
Identifying market segments
In identifying market segments, researchers must look at several different influences on consumer behavior Geographic Variables Demographic Variables Pshycho-graphic Variables
Life styles, opinions, interests and attitudes Product-use Variables;
party wear, casual, athletic shoes
![Page 17: Chap 11 understanding marketing processes and consumer behavior](https://reader035.vdocument.in/reader035/viewer/2022081518/54b49c474a79593a7b8b4785/html5/thumbnails/17.jpg)
17
MARKETING RESEARCH
The study of consumer needs and wants and the ways in which sellers can best meet them
![Page 18: Chap 11 understanding marketing processes and consumer behavior](https://reader035.vdocument.in/reader035/viewer/2022081518/54b49c474a79593a7b8b4785/html5/thumbnails/18.jpg)
18
The Research Process
Study theCurrent
Situation
Select a ResearchMethod
Focus Group
Survey
Observation
Experimentation
Collect Data
Use SecondaryData
Use Primary
Data
Analyze Data
Prepare Reports
Make Recommendations
The Research Process
![Page 19: Chap 11 understanding marketing processes and consumer behavior](https://reader035.vdocument.in/reader035/viewer/2022081518/54b49c474a79593a7b8b4785/html5/thumbnails/19.jpg)
RESEARCH METHODS1. Observation
Market research technique that involves simply watching and recording consumer behavior
2. Surveys Market research technique using a questionnaire that is
either mailed to individuals or used as the basis of interviews
3. Focus Groups Market research technique in which a group of people is
gathered, presented with an issue, and asked to discuss it in depth
4. Experimentation Market research technique that attempts to compare
the responses of the some of similar people under different circumstances
![Page 20: Chap 11 understanding marketing processes and consumer behavior](https://reader035.vdocument.in/reader035/viewer/2022081518/54b49c474a79593a7b8b4785/html5/thumbnails/20.jpg)
Marketing Factors
Product
Price
Place
Promotion
Purchase Process
Personal & Environment
alFactors
Psychological
Cultural
Social
Personal
ProblemRecognition
InformationSeeking
Evaluation ofAlternatives
PurchaseDecision
Post-EvaluationPurchase
UNDERSTANDING CONSUMER BEHAVIOR
![Page 21: Chap 11 understanding marketing processes and consumer behavior](https://reader035.vdocument.in/reader035/viewer/2022081518/54b49c474a79593a7b8b4785/html5/thumbnails/21.jpg)
UNDERSTANDING CONSUMER BEHAVIOR
Consumer behavior: Various facets of the decision making process by
which customers come to purchase and consumer products
Brand loyalty: Process of regular consumer purchasing based on
satisfaction with a product Purchase decision:
Rational motives: Reasons of purchasing a product that are based on a logical evaluation of product attributes
Emotional motives: Reasons of purchasing a product that are based on non objective factors
![Page 22: Chap 11 understanding marketing processes and consumer behavior](https://reader035.vdocument.in/reader035/viewer/2022081518/54b49c474a79593a7b8b4785/html5/thumbnails/22.jpg)
22
ORGANZATIONAL MARKETING AND BUYING BEHAVIOR
Organizational Markets Industrial markets Reseller markets Institutional markets
Organizational buying behavior Specialized buyers
Trained in the buyer seller relationships Company specialists Experts about the products
![Page 23: Chap 11 understanding marketing processes and consumer behavior](https://reader035.vdocument.in/reader035/viewer/2022081518/54b49c474a79593a7b8b4785/html5/thumbnails/23.jpg)
Differences in decision making Developing product specifications Evaluating alternatives Making post purchase evaluations
ORGANZATIONAL MARKETING AND BUYING BEHAVIOR
![Page 24: Chap 11 understanding marketing processes and consumer behavior](https://reader035.vdocument.in/reader035/viewer/2022081518/54b49c474a79593a7b8b4785/html5/thumbnails/24.jpg)
International Marketing Mix
Products may require substantial change before they can be marketed to different countries
Pricing requires consideration of product manufacturing costs, transportation and delivery
Promotion must accommodate cultural differences and social traditions
Distribution may involve cooperation with other international firms and adherence to foreign packaging and labelling legislation
![Page 25: Chap 11 understanding marketing processes and consumer behavior](https://reader035.vdocument.in/reader035/viewer/2022081518/54b49c474a79593a7b8b4785/html5/thumbnails/25.jpg)
Small Business Marketing Mix
Care must be taken to: offer products to markets substantial
enough to support the organization do a complete analysis of costs prior to
setting prices develop a comprehensive promotional
program using more than personal selling
lower cost options: publicity, associated events
choose a location that will attract and retain customers