chap01 shen bo
TRANSCRIPT
Management Information Systems
Bo Shen
Chapter 1 THE INFORMATION AGE IN
WHICH YOU LIVE
MIS?
Chapter• • • • • •• • • • • •
“If we'd given customers what they said they wanted, we'd have built a computer they'd have been happy with a year after we spoke to them—not something they'd want now…”
Steve Jobs, Apple Computer
Information Age
The Knowledge Society
Informationis now as important as land, labor and capital resources.
IntroductionMIS – planning, developing, managing
information, and using IT tools to help people perform their work
Introduction
Three key resources in MIS
1. Information
2. People
3. Technology
Information as a Key Resource
Data – raw facts
Information – data that has meaning
Data: 7143127231
Information: (714)-312-7231 (Telephone)
Information as a Key Resource
Perspectives
1. Personal dimensions of information
2. Organizational dimensions of
information
Personal Dimensions of Information
Personal Dimensions of Information
TimeWhen you need informationDescribing the right time period
Location – no matter where you are Intranet – internal organizational intranet
FormUsable, understandable, accurate
Organizational Dimensions of Information
People as a Key Resource
You
Using technology to work with information
Technology-literate knowledge worker
Information-literate knowledge worker
Technology-Literate Knowledge Worker
Technology-literate knowledge worker –
knows how and when to apply technology
This book
Chapters help you with “when”
Modules helps you with “how”
Information-Literate Knowledge Worker
Information-literate knowledge worker…
Defines what information is needed
Knows how and where to obtain information
Understands information
Acts appropriately based on information
IT as a Key Resource
Information technology (IT) - computer-based tools
that people use to work with information
Two categories of technology
Hardware
Software
Hardware
Hardware – physical devices of a computer
1. Input devices
2. Output devices
3. Storage devices
4. CPU & RAM
5. Telecommunications devices
6. Connecting devices
Hardware
Input device – enter information and commandsOutput device – receive the results Storage device – stores informationCPU – interprets and executes software instructionsRAM – temporarily holds information and software
Hardware
Telecommunications device – sends and receives information in a network
Connecting device – connects pieces of hardware (e.g., cable, port)
Extended Learning Module A covers hardware in detail
Software
Application software – solves specific problems, performs specific tasks
System software – handles technology management tasks and coordinates all hardware
Software
Two types of system software
1. Operating system software – controls application
software, manages hardware devices
2. Utility software – additional functionality to your
operating system (e.g., anti-virus software)
Extended Learning Module A covers more on
software
INFORMATION TECHNOLOGY BUSINESS VISION
IT use must support business vision IT strategy must be integrated with business visionCompetitive advantage – providing product/service
that customers value more than the competition TPS CRM EC EIS DSS
CAN YOU…
1. Define MIS and IT and describe their relationship.2. Validate information as a key resource and describe
both personal and organizational dimensions of information.
3. Explain why people are the most important organizational resource, define their information and technology literacy challenges, and discuss their ethical responsibilities.
CAN YOU…
4. Describe the important characteristics of IT as a key
organizational resource.
5. Define competitive advantage and illustrate the role
of IT in supporting competitive advantages and
business vision.
6. Discuss the impacts IT can and will have on your
life.