chaplaincy report
TRANSCRIPT
Page 1 of 19 Report of Chaplaincy Activity April 2019
Chaplaincy Report
1st April 2018 – 31st March 2019
Rev Helen Fyall
Lead Chaplain
Page 2 of 19 Report of Chaplaincy Activity April 2019
INTRODUCTION
Welcome to our chaplaincy report. This has been a year of settling for Chaplaincy as both
teams have bonded and adapted to the changes that new staff and volunteers bring. There
has been many meaningful and profound moments for us all, amidst the sadness and loss
that we find ourselves in most days as we try to offer love and support.
Working alongside colleagues, the chaplains help support patients and relatives at some of
the most distressing and challenging times of their lives. The support we offer is to those of
all faiths and none. For those whose faith is important, we also offer religious support,
helping to improve patient’s experience of our hospitals.
Although we could audit our service and count every visit, our effectiveness is best seen by
reading the experiences of patients and their families. This report reproduces some of the
many ‘thank you’ cards and notes we have received.
I would like to thank all our colleagues at North West Anglia NHS Foundation Trust for their
continued support of Chaplaincy, especially for the warm welcome we receive on the wards
and the many helpful referrals we receive. I would also like to express my thanks to the
Chaplaincy team – the Chaplains and our many volunteers – for all their dedication,
commitment and hard work.
I hope you will enjoy reading the report and look forward to any feedback you would like to
share with me.
Rev. Helen Fyall
Lead Chaplain
April 2019
Page 3 of 19 Report of Chaplaincy Activity April 2019
Mission Statement
To enable and facilitate the provision of spiritual, religious and pastoral
care in confidence to patients, relatives, volunteers, staff and students
with compassion and sensitivity within North West Anglia NHS
Foundation Trust irrespective of faith, belief, culture or nationality, and
minister carefully and prayerfully to the spiritual, ethical and wider
needs of the Trust.
SERVICE PROVISION
Patient Care
Ward Visiting
Staff, patients and relatives are used to seeing chaplains on the wards. Referrals are made
by each of these groups on a daily basis in addition to local faith leaders. We currently have
20 active ward visitors at Peterborough from the Christian, Muslim, Hindu and Humanist
backgrounds, 6 at Hinchingbrooke and 3 at Stamford who each visit a designated ward
every week for 2 hours, aiming to visit each patient, as a friendly face offering pastoral care.
Ward visitors also refer to the chaplains those patients who request additional support.
From a patient who was also a bereaved relative;
‘Just to say thank you for being there for all of us the past few weeks. The kindness and
compassion you showed to me in hospital was wonderful. You go ‘the extra mile’. I count my
blessings when I met you. I truly believe God sent you.’
At Hinchingbrooke we also have 2 honorary chaplains who visit on the wards and are
involved in other areas of our work too such as funerals and services of worship.
All our new volunteers are given initial training before being selected. Regular coffee
mornings are held to give the opportunity for learning from each other’s experiences and
for hospital staff from different departments to share their own expertise, for example;
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Palliative Care Nurse, Critical Care Team and the Alcohol Liaison Worker. During our next
session we will hear from the Dementia Specialist Nurse.
Although the chaplains visit on all wards, they have been particularly involved with Critical
Care, Emergency Department, Haematology/Oncology, NICU and Maternity.
Thanks from a bereaved relative;
‘…you met me on Sunday after my Mother in Law passed away. I just wanted to say a huge thank you to you for looking after us all. Although we don’t really practice a faith ourselves it was a real comfort to us when you blessed N before we left. We didn’t want to leave her, so on behalf of N and N, I thank you so much - we felt she was safe, warm once again and comforted with your kind words and I felt she would be looked after. It would have meant a lot to her as she came from a Christian family when she lived in Malaysia…’
Sitting Service
In November 2013 the chaplaincy team introduced the ’Sitting Service’. Eight chaplaincy
volunteers at PCH have received training so that support can be given to those patients
who are near the end of their lives where the relatives would like someone to sit with their
loved one when they cannot be present or where there are no relatives. Hinchingbrooke
have a similar service in place facilitated by the Volunteers Department and several of the
chaplaincy team are involved. Ward staff phone the chaplain and we arrange for a
volunteer to come in at just a few hours’ notice.
Care for those with Dementia
‘Singing Together’ sessions on A9 have been taking place several times per year at PCH for a
few years. Some of the volunteers lead the singing of ‘Old Time Music Hall Songs’ and it is
wonderful to see the patients joining in. This will now take place on Apple Ward at
Hinchingbrooke too and at Stamford Hospital on John Van Geest Ward. The chaplains work
closely with Alison Gray, Lead Dementia Nurse for the Trust and most of the ward visitors
have received the Dementia friend training provided by the Alzeimer’s Society. Singing will
take place during ‘Dementia Action’ week in May across all sites.
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Religious Services
Christian Services are held on Sunday Mornings at 11am in the chapel at PCH and at
10.45am at Hinchingbrooke. Local church volunteers faithfully assist with bringing patients
who wish to attend. Roman Catholic Mass is held every Thursday at 11.30am at PCH and
Wednesdays at 4.30pm at Hinchingbrooke and local Christians attend this service along
with staff.
A short time of quiet prayer and reflection is held each weekday in the chapel at PCH at
12.30pm. This is mostly attended by staff but sometimes volunteers and relatives too. At
Hinchingbrooke there is a time for staff prayers each Monday at 8.15am.
Holy Communion is also taken to patients at the bedside by request. Religious rites are
performed on all the wards, again by request, including baptisms, blessings for babies who
have already died, anointing with oil and prayers for the sick and dying.
Muslim Jumma prayers are held every Friday in The Chapel at 1.15pm in both hospitals
attended mostly by staff.
Occasional services are also held throughout the year. Once again the Salvation Army band
played carols on the wards and in the chapel on Christmas Day at PCH. The annual carol
services for volunteers and friends were held in December. Special services were held on
Remembrance Day, Ash Wednesday and Good Friday. It was a joy to give special
‘Mothering Sunday’ cards to all mums on the Maternity Ward, Transitional Care, Children’s
Ward and NICU/SCBU in March.
In the autumn the annual remembrance services for patients who have died on Critical Care
and babies/children were held at PCH and similar services at Hinchingbrooke in November
and February. The chaplains work closely with other staff to arrange and lead these. At
PCH, two Baby Remembrance Services were held, one for those who have lost babies in
previous years and the other for those who lost a baby more recently. Both services were
attended by 50 people. At Hinchingbrooke, the chapel was full with 80 people in
attendance.
Thanks from Bereaved Parents;
“Heartfelt thanks for all the love, care and support you have shown our family since we lost our precious daughter. We are so truly grateful for everything you have done and continue to do “.
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Provision of Prayer Facilities
The Faith Centre is a great resource to the hospital at Peterborough, comprising of the
chapel, three prayer rooms, ritual washing facility and a quiet room. At Hinchingbrooke,
Muslim patients and staff share the chapel space with the use of curtains and there is a
Quiet Room used for meetings and for offering support. All are available for staff, patients
and visitors. By June, a new Muslim Prayer Room will have been built next to the Chapel.
Requests can be left for prayer and a cairn of stones offers a meaningful spiritual moment.
Remembrance books can be viewed. Resources are available for all faiths and information
regarding how to contact a chaplain if required. Much one to one support is given there and
it is wonderful that so many people visit each day. All are welcome; there is something for
everyone, of all faiths and none.
From a patient’s daughter;
Thank you for providing such a lovely place in which I could ‘Be still and know that I am
God’. During the six weeks my mum was in hospital, I have visited the chapel most days on
my way to and from her. May you all be blessed.’
The Chapel at Peterborough The Chapel at Hinchingbrooke
Funeral Services
We continue to work closely with the Bereavement Centres and the Bereavement
Midwives. We are involved with giving pastoral/spiritual and religious care to parents when
they lose a baby and so far this year we have taken 61 baby funerals at PCH and 41 at
Hinchingbrooke. We have also increased the support we give to those who lose babies pre
14 weeks and have led several services in the chapel when it is not possible for there to be a
funeral service elsewhere. We have often worked with the Interpreters at PCH when looking
after patients from other countries and planning their baby’s funerals.
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From the parent of a teenager whose twin died in pregnancy;
N has been a bit happier this week - I still need to return the form to you in order to add his twin to the Remembrance Book. He has also chatted to the pastoral team at school which is nice to know he is able to talk to them too. Thank you so much for spending time with us last week it really meant a lot to us all.
We have also taken 30 adult funerals at PCH, 12 of these were hospital funerals (as the
patient had no next of kin) and 18 were family requests after chaplaincy support had been
given to the patient whilst they were a patient. At Hinchingbrooke, we have taken 18 adult
funerals, 11 of which were hospital arranged ones.
From one of our Volunteers at PCH whose husband died;
‘Thank you for the lovely service on Friday and for the love and prayers given to myself and
my family. I will never forget the love and support you gave N during his many stays in
hospital. It would have meant so much to him to know that you cared and were by his side.’
The Palliative Care Teams at both hospitals make regular referrals to us and we have begun
to work even more closely with them. We asked if we could share their regular teaching slot
to staff so we could inform staff about how we can support patients and families when they
are near the end of life which has resulted in other nursing staff offering Chaplaincy support
to families too. In 2015, only 30% of families were being offered chaplaincy support and by
2018 this had risen to almost 50% so the shared training will continue to seek to increase
this.
Our referrals have risen significantly since we began to do this. In 2016 at PCH we
responded to 127 calls to a patient who was near end of life or had died. Since April 2018,
we have responded to 230 calls to dying patients at PCH and 117 at Hinchingbrooke. The
Roman Catholic on call priest for PCH is called in at least twice per week out of hours.
From a relative who completed the questionnaire given by the Palliative Care Team;
‘’The chaplaincy support was “very reassuring, lovely words from the Pastor”.
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At the Macmillan Centre at PCH ‘The C between us’ group asked for chaplaincy input and
Helen shared twice with them during the year. The chaplains also visit the drop in mornings
regularly.
Here for all Faiths and none
Following requests for a non-religious funeral service from parents suffering baby loss, we
have made contact with a local Humanist Celebrant who will be able to offer appropriate
care for such situations in the future. We have also appointed a ward visitor at PCH who is a
humanist and will be offering pastoral, rather than religious care to the patients.
We have also developed our relationship with the local Buddhist Community and have
visited the Buddhist Drolma Centre. We have also shared in a cohesion dinner at one of the
local Mosques. Members of the local Sikh community hold a day of prayer for the sick in the
chapel each year as part of a wider national event.
Muslim Chaplain – Tausif Khan
Tausif is continues to make many links with the local and national Muslim community as
well as visiting Muslim patients and supporting their families. She is working closely with
the Children of Adam, Children of Jannah and Muslim Bereavement Support Service
charities to increase support for bereaved parents.
Tausif has also visited other hospitals to learn how Muslim Chaplains are working there and
receives supervision from the Muslim Chaplain at Birmingham Hospital.
Tausif continues to maintain links with local mosques and community organisations about
the role of chaplaincy. She has visited Gladca, a community learning centre to raise
awareness amongst staff and is returning soon to speak with students. She continues to
attend regular workshops for washing the deceased and raises the profile of the Faith
Centre. She is supporting the local communities to better support themselves and others in
times of bereavement.
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She continues to gift bottles of holy ‘Zam Zam’ water to patients which is taken from a well
in Makkah. It contains extra minerals and when drunk is believed to aid the healing process.
These are gratefully received by patients and donations from Muslim staff and others have
enabled their purchase. Meaningful prayer cards are also given to bereaved parents and
other patients. Tausif visits 10-20 Muslim patients per week.
Tausif spoke about end of life care and death in the Muslim Community at the recent
Palliative Care Link Study Day at Thorpe Hall. She also spoke at the National Training for
Medical Examiners about Islamic Faith and death.
She continues to sit on the Organ and Tissue Donation Committee and has attended training
in London to be better equipped to advise on these issues.
In December we held a Remembrance Service for those who have sadly lost babies and
Tausif shared in the leading of this service in 2018.
She is a fount of knowledge and regularly advises staff in a variety of roles about Muslim
Faith and Culture. Although not officially ‘on call’ she drops everything to respond to the
needs to patients out of hours and is a blessing to our team and the Trust.
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The Male Muslim Prayer Room at Peterborough
Staff Support and Training
Chaplains have been involved in staff support at an informal level, providing a confidential
listening ear and more formally to a ward or department when a particular situation has
been difficult or stressful. Memorial Services have been held in the chapel at the same time
as the funeral service of a staff member. This allows staff who are working that day and
unable to attend the funeral, to have time to reflect. Staff memorial services have also been
led by the chaplains in the remembrance garden. The chaplains also hold services and
Times for Reflection in response to national tragedies.
From staff following a session of training;
‘I spoke to my team yesterday and they fed back how beneficial they found your training on
dealing with bereavement. Thank you for taking the time to see them both and tailoring the
session to suit their individual needs. ‘
The Chaplains continue to offer 1:1 support to staff who need a listening ear for personal
and/or work situations. When we give presentations about our role, we always encourage
staff to remember we are here for them too.
Chaplaincy is represented on the Organ and Tissue Donation Committee, the End of Life
Steering Group and the Baby Bereavement Group and Helen attends the ‘Heads of
Department’ monthly meeting as part of the Patient Experience Team.
The chaplains also have their own 1:1 meeting each month with Helen and take part in the
Trust’s annual Appraisal process. Monthly team meetings provide time to discuss and plan
ahead as well as being a place of support and prayer.
We have been involved in giving training at various events through the year; the monthly
‘Welcome to our Trust Session’, the regular ‘End of Life’ training, as well as sessions on
Critical Care, Maternity and the End of Life Link Study Day. We are also part of the induction
programme for nurses from overseas. On Apple Ward at Hinchingbrooke, the chaplain led a
day on ‘Nurturing Spirituality’ for the staff. Two chaplains have attended the MAJAX Training
days.
Chaplains hold a stall at the AGM and member’s meetings for the Trust.
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At both hospitals the chaplains are very involved in organising the Schwartz Round which is
a monthly lunch time meeting for all staff. Each month there is a different theme. Three
members of staff are invited to be speakers and are invited to share from their own
experience which then flows into a time of sharing for all those present. This shared
experience is hoped to be beneficial for staff’s wellbeing. This is held in the chapel at PCH as
part of the pastoral care given to staff.
It has been a joy to get to know the Trust Choir over the past year as they have sung at
three different events at PCH; the NHS 70 service, the Critical Care Remembrance Service
and the Carol Service. They rehearse each week on Wednesday evenings in the chapel
which demonstrates our belief in music being a meaningful aspect of spirituality.
Community Networking
We have been invited to speak at different events through the year including the local
Anglican Chapter Meeting, Mother’s Union, Churches Together Ecumenical Evening, Derby
and Joan Harvest lunch, Huntingdon Trefoil Guild, and to various groups in local churches.
This enables us to share more widely about our role and encourages people to think about
Spirituality in different contexts.
Bishop John invites all Healthcare Chaplains from Peterborough Diocese to a lunch and
discussion session each year which offers a valuable time to share ideas with other local
hospital chaplains.
Chaplaincy Support Register
In Nov 2014, a new Chaplaincy Support Register was introduced at PCH with the help of the
I.T. Department. Patients are added to this register when they have had contact with the
Chaplaincy Department. This enables the chaplains to give continuity of care as we are
informed when patients are re-admitted. This has proved very meaningful for patients and
has increased the quality of care we give.
1062 new patients have been added to Chaplaincy Support Register at PCH during this last
year.
306 of the 1062 are now deceased indicating the extent of end of life care that we give.
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From a patient;
‘Thank you for the cross and prayer, which meant so much to me. You were so kind and understanding about my anxiety…I will never forget your kindness and wisdom…’
We have continued to support our current ward visitors and recruit new ones to help care
for the patients on our daily register. This number ranges from 50-83 patients, whereas
before the register was introduced, we would be in touch with 18-25 in an average week.
This system began at Hinchingbrooke in October 2017 and the benefit quickly became
apparent as continuity of care could now be given. The honorary chaplains and ward visitors
there have received training to be able to use the system. Since April 2018, 734 patients
have been added to the system and of these 244 have since died.
From a bereaved daughter;
‘I want to thank you again for taking the time to sit with dad - he really felt heard and that
meant a lot to him - and the comfort he gained from his time with you meant a lot to me.
You do an amazing job bringing comfort to those in their most vulnerable times. Thank you
so much. Words don't do justice to how much your efforts this last week have been
appreciated. Thank you.’
We now have 20 ward visitors and 40 Sunday volunteers at PCH who each collect patients
for the service once a month. Three of the ward visitors have extended their role to visit in
clinic areas as well as on the wards. At Hinchingbrooke, we have been pleased to welcome 5
new Ward Visitors during this year who are a wonderful addition to our team. The Sunday
Volunteers there represent 14 local churches and a total of 70 people who have all been
fully trained during this past year, with thanks to the Volunteers Department for all their
support.
From a patient;
‘Thank you for the ‘spiritual uplifts’ while I was in CCU this year. On several occasions your
prayers and uplifting and comforting words brought me back from my lowest moment.’
Page 13 of 19 Report of Chaplaincy Activity April 2019
On Call Cover
The chaplains provide 24 hour emergency cover across the trust, supported by the on call
Roman Catholic Priest. Contact numbers are also held of local faith leaders in the
community.
Emergency call outs are most often made by A & E for patients in the resuscitation area,
delivery suite following baby loss, by the wards for support for those at the end of their
lives, support to patients who have received bad news and emergency baptisms on NICU.
One special call out at Hinchingbrooke in March 2019 involved Bishop Stephen coming into
CCS at 9pm one Thursday evening to respond to a patient’s request to be confirmed. Since
April 1st 2018 we have been ‘bleeped’ to 550 emergency situations at PCH and 306 at
Hinchingbrooke.
STAFFING
Staffing is currently as follows;
Helen Fyall joined the trust in October 2009 and has been the Lead Chaplain at PCH
since May 2012 and over all the Trust since June 2017 and now works 37.5 hours per
week.
Peterborough
Myles O’Hanlon (18.5 hours per week)
Mike Jones (15 hours per week)
James Thomson (26.5 hours per week)
Tausif Khan ( 12.5 hours per week, Muslim Chaplain)
William Booker (10 hours per week)
Hinchingbrooke
Julia Chamberlin (30 hours per week)
Roger Cresswell (20.5 hours per week)
James Thomson (7.5 hours per week)
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Tausif Khan (4 hours per week, Muslim Chaplain) In August 2018, we appointed Rev. William Booker as a Bank Chaplain who covers 6 days per
month mainly at PCH but is trained to work cross site and also cover some sickness leave
when required.
Stamford Hospital
The team of 3 ward visitors, Debs Jones, Tricia Brockhouse and John Brian have continued to
visit the ward faithfully each week, and offered staff support. They spend time on the ward
and also chat with people in the café and Quiet Room. This room was opened in June 2018
and offers a place for spiritual reflection and staff/patient and relative support.
Reflective Practice and Team Support
Due to the consistently sad and emotionally draining nature of our work, we have begun to
receive increased support to help us to cope better with it. Since January 2016 we have had
monthly team sessions at PCH with an outside professional who offers us clinical
supervision within a session of reflective practice. Some of the chaplains have also had 1:1
sessions and this has been implemented at Hinchingbrooke too. Both have proved valuable
and these sessions will continue. They have been supported by our Manager who found the
funding to implement it.
We have also had team development sessions with the Operational Development Team
looking most recently at sharing stories, team roles. In June 2019 we are having a full team
session for ‘Blue Sky Thinking’ and how we might further develop Chaplaincy. These
sessions enable us to get to know each other better, understand each other more and work
more effectively as a team.
Both teams shared in Quiet Days with the volunteers at Buckden Towers for HH and at the
Quaker Meeting House for the PCH team. These provided valuable space for reflection and
contemplation.
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Peterborough Chaplaincy Team Hinchingbrooke Chaplaincy Team
Links with Other Chaplaincies and Placements
The chaplains at PCH meet regularly with other local chaplaincy departments, namely the
Cavell Centre and Thorpe Hall for mutual support and sharing of best practice in
Peterborough. The Bishop’s Advisor for Chaplaincy offers guidance and support throughout
the year. At PCH and Hinchingbrooke, one chaplain attends the monthly Anglican Chapter
Meeting.
We have seen an increase in students wanting to spend time on placement with our
department, from the Muslim Chaplaincy Course at Markfield, as part of the Anglican
Ordination and Lay Reader training programme and from the London School of Theology.
We make contact with the local branch of the Gideons to ensure there is an annual
programme of re-stocking the bibles in the bedside lockers.
From a placement student;
‘Thank you SO MUCH for letting me spend time with you and showing me what Chaplaincy
is all about. You were all so kind and welcoming and I had a truly amazing and eye-opening
experience. I loved every minute.’
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CQC Inspection Chaplains at both sites were interviewed as part of the CQC Inspection with a particular
focus on the ‘End of Life’ care we offer. The Inspection highlighted the wonderful way that
we work so closely with the Palliative Care Teams in the Trust and praise was given for the
way we support patients from all faiths and none.
NHS 70 Service
A service to celebrate 70 years of the NHS was held in both chapels on Wednesday 4th July
2018 at 11am. At PCH, the newly formed Trust choir shared 3 songs in the service and at
Hinchingbrooke, the choir from Cromwell Academy School sang. Members of staff were
interviewed about their varying experiences working for the NHS and both services were
uplifting and inspiring.
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Finally
All of the Chaplains feel that the role of Chaplain is an immense privilege. We seek to give
care, support and love by listening, accepting and often praying. We are here for all Faiths
and none and our care is pastoral, spiritual or religious, whatever the person needs as
patient, relative or staff.
We have a strong team in place who support each other as well as supporting and nurturing
the large group of volunteers within the team. Our work continues to evolve and grow and
new ideas are constantly discussed and brought to fruition.
I asked all the team to share with me their thoughts about what it means to them to be a
hospital chaplain;
‘For me to be a chaplain is one of the greatest privileges. To walk with families when they most need it, to listen, to love, to care and to pray is to be fully human.’ Julia
‘My chaplaincy is a passionate calling to serve all those in need of pastoral care in hospital - patients, their friends and relatives and our own hospital staff. Pastoral care is the visible expression of God’s love, to be both given and received so that all may flourish. It is responsive to the uniqueness of each person’s life and spiritual journey and affirms the value of every single one. It cares very deeply, speaks for those with no voice, holds brokenness and avoids easy answers; it seeks, with God’s help, to be a compassionate and attentive presence available to everyone at their time of greatest need.’ Roger
‘I am the newest addition to the team - my impressions? - the 1:1 conversations, short and long, with patients, occasionally staff, in order to LISTEN and meet this other person - at this moment - unique experience - worries, joys, memories, hopes, struggles. I am often amazed, and deeply thankful.’ William
‘It is a privilege to minister with people in their time of need and assure them that God loves them and that He is with them during their time in hospital.’ James
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‘Being a hospital Chaplain can be tough at times, but also very rewarding. It is always sad when someone passes away or parents lose a baby. A Chaplain is about caring for people at a time when they are most vulnerable. We also have wonderful times when parents ask us to visit their new born baby to name and bless their child or to visit our NICU ward and see the wonderful work that our nurses do to give new born babies a chance of life. It is also a privilege to witness the great work that our medical staff do throughout the hospital and to visit all patients and be able to listen and help them and their families.’ Myles
‘Being able to spend quality time with people when they are at their most vulnerable.’ Mike
‘I cherish my role as it has given me a special opportunity to touch peoples lives and be part of their experience as they enter our hospitals. This quote, whose author is unknown, really epitomises chaplaincy for me;
"Never underestimate the power of giving people hope. Kind words, gestures and actions, they really do go far. May Allah bless and increase those who uplift the struggling souls around them and show them light where they only see darkness. May we meet them, and may we be them. Ameen” ‘Tausif
‘Chaplaincy is so real. To walk into a patient’s room as a stranger and leave having had an encounter of the deepest kind is something I will never take for granted. It is so humbling, so special and continually challenges, encourages and deepens my own faith and changes my perspective on life. It is such a privilege to share love, peace and hope with whoever I am with.’ Helen
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I close by sharing this email received in March 2019 by the Chaplaincy Team at
Peterborough as it encompasses so much about how we try to respect the needs of those
we meet and respond accordingly;
Received in March from a patient’s wife;
‘Apologies for taking so long to make contact but life does have a habit of taking over.
In July 2017 my husband was admitted to the stroke ward where he stayed for 7 and a half
weeks. I visited daily, twice a day. rather than go home I would walk around the grounds,
have a coffee, read and without fail come to the faith centre.
I found it a place to reflect and to talk to God. I think I saw several of you although I did not
introduce myself and merely said 'hello'. I think that I was recognised and that your team
realised I needed some quiet time.
On one occasion I was very upset, my husband was having a bad day and I was not sure how
things were going to progress. Tausif Khan, saw me and asked if I was ok. She said that she
was there if I wanted to talk. I explained I wanted to be on my own. It was so good to know
she was there if I did need to speak but I needed a bit of space which she respected. She may
recall, but it is not important if she does not. The next day I went to the centre and thanked
her.
I think that the facility is special and that the staff are very, very special.
My husband went to a rehab centre and then came home, after three months in total. He
has quality of life although there are some ongoing issues such as forgetfulness and balance
issues. He is much, much better than I thought would be the case. I feel that God has
listened and answered.’