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Chapter No.5 Fred David

TRANSCRIPT

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    Ch 5 -1

    Chapter 5

    Strategies in Action

    Strategic Management:

    Concepts & Cases

    12thEdition

    Fred David

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    Ch 5 -2

    Long-Term !"ectives

    !"ectives

    Quantifiable

    Measurable

    Realistic

    Understandable

    Challenging

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    Ch 5 -3

    Long-Term !"ectives

    !"ectives #

    HierarchicalObtainable

    Congruent/go well together

    Timeline

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    Ch 5 -4

    Objectives

    Objectives are commonly stated in terms

    such as growth in assets growth in sales

    !rofitability mar"et share degree and nature

    of diversification and so on#

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    Ch 5 -5

    $ar%ing er'ormance Meas(res

    !% rgani)ationa* Leve*

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    Ch 5 -6

    Financia* vs+ Strategic

    !"ectives

    Financia* !"ectives

    $rowth in revenues

    $rowth in earnings

    Higher dividends

    Higher !rofit margins

    Higher earnings !er share

    %m!roved cash flow

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    Ch 5 -7

    Strategic objectives

    such as&

    '# larger mar"et share

    (# )uic"er on*time delivery than rivals

    +# )uic"er design*to*mar"et times than rivals

    ,# lower costs than rivals

    -# higher !roduct )uality than rivals

    .# wider geogra!hic coverage than rivals etc# +# There is fre)uently a tradeoff/echange

    between financial and strategic objectives#

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    Ch 5 -8

    ,ot Managing !% !"ective

    0trategists should avoid the following alternative

    ways of 1not managing by objectives#2

    Managing by 3tra!olation 4 1%f it ain5t bro"e 6if you

    don not have !roblem7 don5t fi it#2Managing by Crisis 4 The true measure of a good

    strategist is the ability to fi !roblems

    Managing by 0ubjectives 4 Do your on thing, the

    best ay you !no ho."

    Managing by Ho!e 4 The future is full of uncertainty

    and if first you don5t succeed then you #ayon the

    second or third try#

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    Ch 5 -9

    The a*anced Scorecard

    .o!ert /ap*an & David ,orton #

    The balanced scorecard is a strategy

    evaluation and control techni)ue that

    derives its name from the !erceived need

    of firms to 1balance2 financial measures

    which are oftentimes used eclusively in

    strategy evaluation and control with non*

    financial measures such as !roduct )ualityand customer service#

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    Ch 5 -10

    The Balanced Scorecard

    8 balanced scorecard for a firm is sim!ly a

    listing of all "ey objectives to wor" towards

    along with an associated time dimension of

    when each objective is to be accom!lishedas well as a !rimary res!onsibility or contact

    !erson de!artment or division for each

    objective#

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    Ch 5 -11

    BSC performance evaluationdepends on four consequential

    stages '* 0!ecifying institutional objectives# (* Translating the institutional objectives to

    analytical !erformance !lans#

    +* 0!ecifying the res!onsibility centers#

    ,* 9evelo!ing the !erformance measurement

    indicators which include& indicators of

    effectiveness efficiency !roductivity and)uality

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    Ch 5 -12

    BSC analysis method constitutesfour perspectives as follows :inancial ;ers!ective# This is related to meet

    the e!ectations of the shareholders#

    Customer ;ers!ective# This is related to

    achieve customer satisfaction#

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    Ch 5 -13

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    Ch 5 -14

    T%pes o' Strategies

    perationa* Leve*

    F(nctiona* Leve*

    Division Leve*

    CorpLeve*A Large Compan%

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    Ch 5 -15

    T%pes o' Strategies

    F(nctiona*

    Leve*

    perationa* Leve*

    compan%A sma** Compan%

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    Ch 5 -16

    Strategies in ActionStrategies in Action

    Vertical Integration StrategiesVertical Integration Strategies

    Forward integration Backward integration

    Horizontal integration

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    Ch 5 -17

    Strategies in ActionStrategies in Action

    DefnedDefned

    Gainingownership or

    increasedcontrol overdistributors orretailers

    !a"ple!a"ple

    General #otors isac$uiring %&' o(its dealers)

    ForwardForward

    IntegrationIntegration

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    Ch 5 -18

    Strategies in Action

    $uidelines for :orward %ntegration$uidelines for :orward %ntegration

    ;resent distributors are e!ensive unreliable or

    inca!able of meeting firm5s needs

    8vailability of )uality distributors is limited

    =hen firm com!etes in an industry that is e!ected to

    grow mar"edly

    8dvantages of stable !roduction are high

    ;resent distributor have high !rofit margins

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    Ch 5 -19

    Strategies in ActionStrategies in Action

    DefnedDefned

    Seekingownership or

    increasedcontrol o( afr"*ssuppliers

    !a"ple!a"ple

    #otel + ac$uired a(urniture"anu(acturer)

    BackwardBackwardIntegrationIntegration

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    Ch 5 -20

    Strategies in Action

    $uidelines for >ac"ward %ntegration$uidelines for >ac"ward %ntegration

    =hen !resent su!!liers are e!ensive unreliable or

    inca!able of meeting needs

    ?umber of su!!liers is small and number of com!etitorslarge

    High growth in industry sector

    :irm has both ca!ital and human resources to manage

    new business8dvantages of stable !rices are im!ortant

    ;resent su!!lies have high !rofit margins

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    Ch 5 -21

    Strategies in ActionStrategies in Action

    DefnedDefned

    Seeking

    ownership orincreasedcontrol overco"petitors

    !a"ple!a"ple

    Hilton recentl,ac$uired -ro"us)

    HorizontalHorizontalIntegrationIntegration

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    Ch 5 -22

    Strategies in Action

    $uidelines for Hori@ontal %ntegration$uidelines for Hori@ontal %ntegration

    :irm can gain mono!olistic characteristics without being

    challenged by federal government

    Com!etes in growing industry

    %ncreased economies of scale !rovide major com!etitive

    advantages

    :altering/losing due to lac" of managerial e!ertise or

    need for !articular resources

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    Ch 5 -23

    Strategies in ActionStrategies in Action

    Intensive StrategiesIntensive Strategies

    #arket penetration #arket develop"ent -roduct develop"ent

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    Ch 5 -24

    Strategies in ActionStrategies in Action

    DefnedDefned

    Seekingincreased

    "arket share (orpresentproducts orservices inpresent "arkets

    through greater

    !a"ple!a"ple

    /"eritrade0 the on1line broker0 tripledits annualadvertisinge!penditures to23&& "illion toconvince peoplethe, can "ake their

    own invest"ent

    #arket#arket-enetration-enetration

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    Ch 5 -25

    Strategies in Action

    $uidelines for Mar"et ;enetration$uidelines for Mar"et ;enetration

    Current mar"ets not saturated

    Usage rate of !resent customers can be increased

    significantly

    Mar"et shares of com!etitors declining while total

    industry sales increasing

    %ncreased economies of scale !rovide major com!etitive

    advantages

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    Ch 5 -26

    Strategies in ActionStrategies in Action

    DefnedDefned

    Introducingpresent

    products orservices intonew geographicarea

    !a"ple!a"ple

    4huzendar 5iles"aker introduce hisproduct to Gul(

    "arkets)

    #arket#arket

    Develop"enDevelop"entt

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    Ch 5 -27

    Strategies in Action

    $uidelines for Mar"et 9evelo!ment$uidelines for Mar"et 9evelo!ment

    ?ew channels of distribution that are reliable

    ine!ensive and good )uality

    :irm is very successful at what it does

    Unta!!ed or unsaturated mar"ets

    Ca!ital and human resources necessary to manage

    e!anded o!erations

    3cess !roduction ca!acity >asic industry ra!idly becoming global

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    Ch 5 -28

    Strategies in ActionStrategies in Action

    DefnedDefned

    Seekingincreased salesb, i"proving

    presentproducts orservices ordeveloping newones

    !a"ple!a"ple

    /pple developedthe G6 chip thatruns at 7&&"egahertz)

    4huzendar 5iles"aker introduce8era"ic as a newproduct)

    -roduct-roduct

    Develop"enDevelop"entt

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    Strategies in Action

    $uidelines for ;roduct 9evelo!ment$uidelines for ;roduct 9evelo!ment

    ;roducts in maturity stage of life cycle

    Com!etes in industry characteri@ed by ra!id

    technological develo!ments

    Major com!etitors offer better*)uality !roducts at

    com!arable !rices

    Com!ete in high*growth industry

    0trong research and develo!ment ca!abilities

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    Ch 5 -30

    Strategies in ActionStrategies in Action

    Diversifcation StrategiesDiversifcation Strategies

    8oncentric diversifcation 8onglo"erate diversifcation Horizontal diversifcation

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    Ch 5 -31

    Strategies in ActionStrategies in Action

    DefnedDefned

    /dding new0 but

    related0products orservices

    !a"ple!a"ple

    9ational:est"inister Bank-;8 in Britain

    bought the leadingBritish insuranceco"pan,0 ;egal oth organi@ations and individuals

    must choose among alternative strategies and

    avoid ecess indebtedness#

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    Ch 5 -42

    Joint ventures may fail when

    Managers who must collaborate regularly

    are not involved in the venture#

    The venture may benefit !artnering

    com!anies but not the customers# >oth !artners may not su!!ort the venture

    e)ually#

    The venture com!etes with one of the!artners

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    Joint ventures are especiallye!ective when 8 !rivately owned organi@ation forms one with a

    !ublic organi@ation# 8 domestic organi@ation wor"s with a foeign

    com!any#

    The distinct com!etencies of the firms com!lementeach other es!ecially well#

    0ome !roject is !otentially !rofitable but re)uiresmuch ris"#

    Two or more smaller firms wish to com!ete againsta larger firm# There is a need to introduce a new technology

    )uic"ly#

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    Strategies in Action

    $uidelines for Boint enture$uidelines for Boint enture

    Combination of !rivately held and !ublicly held can besynergistically combined

    9omestic forms joint venture with foreign firm can obtainlocal management to reduce certain ris"s

    9istinctive com!etencies of two or more firms arecom!lementary

    Overwhelming resources and ris"s where !roject is

    !otentially very !rofitable 6e#g# 8las"a !i!eline7 Two or more smaller firms have trouble com!eting withlarger firm

    8 need eists to introduce a new technology )uic"ly

    i i iSt t i i A ti

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    Ch 5 -45

    Strategies in ActionStrategies in Action

    DefnedDefned

    >egrouping throughcost and assetreduction toreverse decliningsales and proft)So"eti"es it iscalled turnaroundor reorganizationalstrateg,)

    !a"ple!a"ple

    l1/wda sold o. aland and 6apart"ents to raise

    cash needed) Itintroduce e!pensee.ective controls,ste")

    >etrench"ent>etrench"ent?turnaround@?turnaround@

    S i i A i

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    Ch 5 -46

    Strategies in Action

    $uidelines for Retrenchment$uidelines for Retrenchment

    :irm has failed to meet its objectives and goals consistently

    over time but has distinctive com!etencies

    :irm is one of the wea"er com!etitors

    %nefficiency low !rofitability !oor em!loyee morale and

    !ressure from stoc"holders to im!rove !erformance#

    =hen an organi@ation5s strategic managers have failed

    ery )uic" growth to large organi@ation where a majorinternal reorgani@ation is needed#

    S i i A iSt t i i A ti

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    Ch 5 -47

    Strategies in ActionStrategies in Action

    DefnedDefned

    Selling a

    division or parto( an

    organization

    !a"ple!a"ple

    Harcourt General0the large AS

    publisher0 is sellingits 9ei"an #arcusdivision)

    DivestitureDivestiture

    St t i i A ti

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    Strategies in Action

    $uidelines for 9ivestiture$uidelines for 9ivestiture

    =hen firm has !ursued retrenchment but failed to attain

    needed im!rovements

    =hen a division needs more resources than the firm can!rovide

    =hen a division is res!onsible for the firm5s overall !oor

    !erformance

    =hen a division is a misfit with the organi@ation

    =hen a large amount of cash is needed and cannot be

    obtained from other sources#

    St t i i A tiSt t i i A ti

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    Strategies in ActionStrategies in Action

    DefnedDefned

    Selling all o( aco"pan,*s

    assets0 in parts0(or their

    tangible worth

    !a"ple!a"ple

    l1/"eer Block(actor, sold all its

    assets and ceasedbusiness)

    ;i$uidation;i$uidation

    St t i i A ti

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    Strategies in Action

    $uidelines for

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    "ergers and acquisitions

    Mergers and ac)uisitions are two commonly

    used ways to !ursue strategies#

    8 merger occurs when two organi@ations of

    about e)ual si@e unite to form one enter!rise# 8n ac)uisition occurs when a large

    organi@ation !urchases 6ac)uires7 a smaller

    firm or vice versa#

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    #easons for mergers andacquisitions'# a# To !rovide im!roved ca!acity utili@ation

    (# b# To ma"e better use of an eisting sales force#

    +# c# To reduce managerial staff#

    ,# d# To gain economies of scale#-# e# To smooth out seasonal trends in sales#

    .# f# To gain access to new su!!liers distributors

    customers !roducts and creditors#

    D# g# To gain new technology#

    E# h# To reduce ta obligations#

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    "ergers and acquisitionsmay fail due to the following reasons&

    '# a# %ntegration difficulties

    (# b# %nade)uate evaluation of target

    +# c#

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    $everaged Buyouts %$BOs&

    '# 8n O occurs when a cor!oration5s

    shareholders are bought out 6hence buyout7 by the

    com!any5s management and other !rivate investors

    using borrowed funds 6hence le$eraged7#

    (# >esides trying to avoid a hostile ta"eover other

    reasons for the initiation of an O by senior

    management are that !articular divisions do not fit

    into an overall cor!orate strategy must be sold to

    raise cash or receive an attractive offering !rice# 8

    O ta"es a cor!oration !rivate

    d

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    'irst "over Advantages

    '# :irst mover advantages refers to thebenefits a firm may achieve by entering anew mar"et or develo!ing a new !roduct or

    service !rior to rival firms# (# The advantages of being a first mover

    include securing access to rare resourcesgaining new "nowledge of "ey factors and

    issues and carving out mar"et share and a!osition that is easy to defend and costly forrival firms overta"e#

    O

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    Ch 5 -56

    Outsourcing

    >usiness*;rocess Outsourcing 6>;O7&

    Com!anies ta"e over functional o!erations such

    as human resources information systems and

    mar"eting for other firms#

    Outsourcing can be less e!ensive can allow

    firms to focus on core businesses and enables

    firms to !rovide better services#

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    Ch 5 -57

    Michael ;orter5s $eneric 0trategies

    Cost Leadership Strategies

    0Low-Cost & Best-Value)

    Di''erentiationStrategies

    Foc(s Strategies

    (Low-Cost Focus &Best-Value Focus)

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    Mi h l ; t 5 $ i 0t t i

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    Michael ;orter5s $eneric 0trategies

    Cost leadershi! em!hasi@es !roducing standardi@ed

    !roducts at a very low !er*unit cost for consumers

    who are !rice*sensitive#

    There are two ty!es of cost leadershi! strategies#

    a# 8 low*cost strategy offers !roducts to a wide

    range of customers at the lowest !rice available on

    the mar"et#

    b# 8 best*value strategy offers !roducts to a widerange of customers at the best !rice*value available

    on the mar"et#

    C t l d hi

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    Cost leadership

    0triving to be the low*cost !roducer in an

    industry can be es!ecially effective when the

    mar"et is com!osed of many !rice*sensitive

    buyers when there are few ways to achieve!roduct differentiation when buyers do not

    care much about differences from brand to

    brand or when there are a large number of

    buyers with significant bargaining !ower#

    C t l d hi

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    Cost leadership

    The basic idea behind a cost leadershi! strategy isto under!rice com!etitors or offer a better value andthereby gain mar"et share and sales driving somecom!etitors out of the mar"et entirely#

    -# To successfully em!loy a cost leadershi!strategy firms must ensure that total costs acrossthe value chain are lower than that of thecom!etition# This can be accom!lished by&

    a# !erforming value chain activities more

    efficiently than com!etition and b# eliminating some cost*!roducing activities in

    the value chain#

    (i! ti ti

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    (i!erentiation

    9ifferentiation is aimed at !roducing

    !roducts that are considered uni)ue# This

    strategy is most !owerful with the source of

    differentiation is es!ecially relevant to thetarget mar"et

    (i! ti ti

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    (i!erentiation

    8 successful differentiation strategy allows

    a firm to charge higher !rices for its !roducts

    to gain customer loyalty because consumers

    may become strongly attached to thedifferentiation features#

    +# 8 ris" of !ursuing a differentiation strategy

    is that the uni)ue !roduct may not be valuedhighly enough by customers to justify the

    higher !rice#

    (i! ti ti

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    (i!erentiation

    Common organi@ational re)uirements for

    a successful differentiation strategy include

    strong coordination among the RA9 and

    mar"eting functions and substantialamenities to attract scientists and creative

    !eo!le#

    '

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    'ocus

    '# :ocus means !roducing !roducts and servicesthat fulfill the needs of small grou!s of consumers#

    (# There are two ty!es of focus strategies# a# 8 low*cost focus strategy offers !roducts or

    services to a small range 6niche7 of customers at thelowest !rice available on the mar"et#

    b# 8 best*value focus strategy offers !roducts to asmall range of customers at the best !rice*valueavailable on the mar"et# This is sometimes calledfocused differentiation#

    '

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    'ocus

    :ocus strategies are most effective when the

    niche is !rofitable and growing when industry

    leaders are uninterested in the niche whenindustry leaders feel !ursuing the niche is too

    costly or difficult when the industry offers

    several niches and when there is littlecom!etition in the niche segment#

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    #e ie

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    #eview

    o does strateg% 'orm(*ation di''er 'or a

    sma** vers(s *arge organi)ation3 For a 'or-

    pro'it vers(s a nonpro'it organi)ation3

    0trategy formulation is conce!tually the same for

    both small and large organi@ations# However for

    large firms there are more variables to include in

    both the eternal and internal audits# The !rocess

    is usually more formal in a large firm#

    #eview

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    4ive recent eamp*es o' 'orard integration6!ac7ard integration6 and hori)onta*integration+

    :orward integration means !urchasing or

    develo!ing a distributor for a !roduct# :or instance?i"e now has its own retail stores in variouslocations# >ac"ward integration means owning asu!!ly source for !roduction# :or instancerecently garment !roducers in 0ri

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    Do %o( thin7 hosti*e ta7eovers are (nethica*38h% or h% not3

    %t can best be argued that hostile ta"eovers areethical# Usually only wea" com!anies face hostile

    ta"eovers and ty!ically shareholders andcustomers of the com!any benefit from the neworgani@ation# Most em!loyees and managersbenefit too but some em!loyees and to!

    managers usually lose their jobs when theta"eover is consummated# :rom this angle somestudents may argue that hostile ta"eovers areunethical#

    #eview

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    8h% is it not advisa!*e to p(rs(e too man%strategies at once3

    Organi@ational resources are s!read too thinwhen more than a few strategies are !ursued at

    the same time# 8ll organi@ations have limitedresources# ?o organi@ation can !ursue all thestrategies that may benefit the firm# 0imilarly noindividual can ta"e on an unlimited amount of debtto obtain goods and services# ?o more than a few

    strategies can be financed mar"eted andmanaged effectively at the same time# 0ome!ractitioners say only a single strategy should be!ursued at a given time by a single organi@ation#

    #eview

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    8hat strategies are !est 'or t(r!(*ent6 high-ve*ocit%mar7ets3

    :irms in this ty!e of mar"et have a choice of whether to reactantici!ate or lead the mar"et in terms of its own strategies#These choices are reflected in :igure -*,# %f a firm !rimarily

    res!onds to the turbulent mar"et by res!onding to changes inthe industry defensively# The react*to*change strategy wouldnot be as effective as the antici!ate change strategy whichentails devising and following through with !lans for dealingwith the e!ected changes# %deally a firm will strive to lead themar"et by !ioneering new and better technologies and!roducts#