chapter 1 importance of housekeeping objective: emphasizing the importance of housekeeping in the...
TRANSCRIPT
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CHAPTER 1
Importance of Housekeeping
Objective: emphasizing the importance of housekeeping in
the guest satisfaction
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Importance of Housekeeping?
Role of housekeeping? areas of responsibility?
Choice of hotels? Personnel?
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Role of Housekeeping
cleaning and maintaining both the front-and back-of-the-house areas
specifying and purchasing administrating advising
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Cleaning and Maintaining
front-of-the-house guest rooms bathrooms banquet rooms meeting rooms halls elevators lobbies rest rooms
entryways restaurants cocktail lounges any furnished
outdoor areas e.g. swimming pool area
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Cleaning and Maintaining
back-of-the-house
locker rooms employee dining
rooms offices halls store rooms
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Specifying and Purchasing
guest room supplies and accessories cleaning equipment and supplies uniforms - including design, storage,
and issue linens for guest rooms, bathrooms,
restaurants, and banquet halls
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Administrating
Laundry and dry cleaning Linen room Sewing room
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Advising
in the selection, refurbishing, replacement of;
furniture, furnishings, floor and wall coverings etc.
soap dishes, towel bars, ashtrays etc.
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Choice of Hotels? clean room room
maintenance/repair safety/security convenient location comfortable bed/room adequate bathroom
products decor/attractiveness TV service
friendly/courteous staff
good restaurants fast/prompt service room rates adequate recreation
facilities adequate meeting
facilities airline affiliationEx. 4, pg. 14
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Reasons Guests Give for Returning to a Hotel
Question: What is the most important factor in your decision to return to a hotel/motel?
Finding:Reasons for Returning By Total By Frequent
Travelers TravelersCleanliness/Appearance 63% 63%Good Service 42% 45%Facilities 35% 41%Convenience/Location 32% 38%Price/Reasonable Rates 39% 35%Quite and Private 9% 8%
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Personnel?(in Turkey)
1997 statistics; 3283 lodging properties 529881 beds / 264940 guestrooms 60% occupancy 158964 guestrooms are supposed to be
cleaned a room attendant cleans 15 rooms a day
(average) approximately 10597 room attendants
employed each day