THE DYNAMICS OF PEOPLE AND ORGANIZATIONS

Human Behavior in Organization Prof. Melvin Vitug Moraga, MBA

People tend to be very effective at managing relationships when they can understand and control

their own emotions and can emphatize with the feelings of

others.

Daniel Goleman

• the meaning of Organizational Behavior

• the key goals of and forces within the

organization

• basic concepts of organizational behavior

To understand:

• how organizational behavior affects

organizational performance

• the limitations of organizational behavior

To understand:

Is a systematic study and careful application of

knowledge about how people act within the

organization.

• It is a scientific discipline in which a large

number of research studies and conceptual

developments are constantly adding to it

knowledge base.

• It is also an applied science, in that information

about effective practices in one organization is

being extended to many others.

What is Organizational Behavior?

Describe

Understand

Predict

Control

Goals of

Organizational Behavior

- how people behave under a variety of condition

- It allows manager to communicate about human behavior at work using common language

1. Describe

2. Understand

• It enables to determine why people behave as they do

• Decision makers would be able to understand the reasons behind employees’ action, not just talk about their behaviors

• Decision makers would be able to know the likely behavior which employees might be dedicated and productive, or which ones might be absent, tardy, uncommitted or disruptive …

3. Predict

4. Control

• Level of control will develop some human activity at work

• Help managers direct the performance outcomes of employees

• Thus, it will help them make an impact on employee behavior

Environment

Structure

Technology

People

Forces Affecting the OB

• It comprise of the internal social system of organization, consisting of individuals and groups, as well as large and small groups

1. People

• Involves official and unofficial, informal and formal groups

• Groups are dynamics. F-C-D

2. Environment

• It is a part of a larger system that contains many other elements such as government, family, competitors, suppliers, among others

• Citizens expect organizations to be socially responsible

• Individual organizations cannot escape from being influenced by their external environment

• It defines formal relationship and use of people in organizations

• Different jobs are required to accomplish all of the organization’s activities.

• People have to be related in some structural way do that their work can be coordinated

3. Structure

• Provides the resources with which people work and affects the task that they perform

• Its used has a significant influence on working relationships

• One major benefit of it is it allows people to do more and work better, but it also restrict them in some ways

4. Technology

OB’s Fundamental Concepts

People Organizations

Individual

Differences Perception

A whole

person Motivated

Behavior Desire of

Involvement Value of the

Person

The Nature of People

Perception

A Whole Person

People look at the world and see

things differently

Employee is treated as a whole,

not just parts (skills or brain)

Individual

Difference

People have much in common,

but each person in the world is

different

The Nature of People (cont’n)

Motivated

Behavior

Desire for

Involvement

Normal behavior has certain

causes that relates to personal

needs or consequences

People seek opportunities at work

to become involved in relevant

decisions

Value of the

Person

People deserve to be treated

differently as compared to factors

of production

The Nature of People (cont’n)

SOCIAL

SYSTEMS

MUTUAL

INTERESTS

ETHICS

The Nature of Organizations

Social System

Mutual Interest

Activities in the organizations are

governed by social laws as well as

psychological laws

Organization need people and

people need organizations

Ethics Organizations must treat

employees in an ethical fashion

The Nature of Organizations (cont’n)