chapter 10

© 2010, Educational Institute

Chapter 10Heart-of-the-House

Management II: Plant, Grounds, Energy, Accounting, and

Procurement

World of Resorts: From Development to Management

Third Edition

(424TXT or 424CIN)

© 2010, Educational Institute 2

Competencies forHeart-of-the-House Management II

1. Describe the purpose and organization of the engineering and maintenance department.

2. Identify and describe the many elements and concerns of plant maintenance, including electrical, plumbing, HVAC, and refrigeration systems; vehicle and equipment maintenance; and working with contractors.

3. Discuss the importance and objectives of preventive maintenance and explain the elements needed to implement a preventive maintenance program effectively.

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Competencies forHeart-of-the-House Management II

4. Identify and describe the areas and issues that grounds maintenance and landscaping must address.

5. Identify tools, procedures, programs, and systems that contribute to energy conservation and cost control.

6. Describe the responsibilities, tools, and organization of a resort’s accounting department.

7. Outline the critical role and responsibilities of a resort’s procurement department and the control procedures needed to protect purchased goods.

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Engineering vs. Maintenance

• Engineering deals with the planning, design, construction, and management of a resort’s physical structures and energy/mechanical systems

• Maintenance keeps a resort’s engineering system in peak condition and its facilities in good repair

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Physical Plant Organization

• Electrical—heat, light, and power• Plumbing• Ventilation and air conditioning• Refrigeration• General repairs and maintenance• Grounds, roads, and pathways• Recreational facilities• Mechanical power, vehicles, and equipment• Construction and renovation

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Tasks Commonly Assigned toRepair and Maintenance Personnel• Handling routine work orders from housekeeping and other

units• Maintaining and cleaning buildings• Painting exteriors and interiors• Repairing and refinishing walls, ceilings, and floors• Refurbishing and repairing furniture and fixtures• Setting up exhibits for meetings and conventions• Handling minor interior/exterior construction• Repairing equipment• Installing furnishings• Maintaining grounds

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Three Basic Objectivesof Preventive Maintenance

• Capital returns

• System reliability

• Operating efficiency

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Preventive Maintenance Recordkeeping

• Equipment inventory records• Maintenance schedules• Maintenance logs• Departmental reports

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Resort Areas Typically Covered by a Resort’s Grounds Maintenance Program

• Approach areas

• Vehicular and pedestrian traffic routes

• Service areas

• Outdoor recreational areas

• Natural scenic areas

• Artificial scenic attractions

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Objectives of Resort Grounds Maintenance

1. To maintain the attractiveness of a green environment surrounding buildings and recreational facilities

2. To ensure that the resort’s grounds remain safe, secure, and accessible to all users

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Grounds Maintenance Functions

• Maintaining trees, shrubs, flowers, lawns, etc.• Maintaining driveways and interior roadways• Maintaining ornamental water features• Maintaining outdoor activity areas• Upgrading irrigation systems and replacing

greenery when needed• Maintaining an on-premises nursery• Operating/overseeing pest control programs

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Grounds Maintenance Functions

• Maintaining recreational areas• Maintaining fountains and water displays• Organizing nature activities• Policing trails, beaches, scenic spots, and other

outdoor areas near the resort• Participating in community environmental

planning and programs• Monitoring grounds-related news

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Factors to Consider When Choosing Surface Materials for

Roads, Walkways, Etc.

• Prevailing weather conditions• Level and patterns of traffic• Commercial vehicles• Maintenance• Widths of passageways

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Approaches to Controlling/Reducing Energy Costs

• Utility audits• Energy audits• Energy conservation/cost control management

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Energy Conservation/Cost Control Program Activities

• Data collection• Analysis• Training• Operational review• Monitoring• Management review• Capital analysis

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Green Energy Systems

• Heat recovery systems• Cogeneration/trigeneration systems• Wind energy• Solar energy

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Accounting Records

• Guest ledger• City ledger• Special journals• General ledger• Financial statements• Information reports

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Computer Applications for Resort Accounting

• Payroll• Inventory• Accounts payable and exception reporting• General ledger

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Internal Control Procedures

• Separate purchasing activities from receiving activities• Keep inventories under lock with strict key control• Issue only upon receipt of authorized requisitions• Perform surprise audits of inventory and inventory

records• Establish a code of ethics• Impose penalties for breach of purchasing code• Qualify employees and vendors involved with

procurement

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Internal Control Procedures

• Obtain competitive bids when possible• Pay periodic visits to vendors to check

quality/price• Require operating departments to evaluate

products in use and report products that don’t conform to specifications/requirements

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chapter 10

Technology

maintenance grounds

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