chapter 10 managing the delivery of information services
TRANSCRIPT
Chapter 10Chapter 10
Managing the Delivery of Information
Services
Chapter 10 Slide 2
Structuring the IS Function:Locating Control & ResourcesStructuring the IS Function:Locating Control & Resources
Organizing the IS function involves deciding • How much control to centralize in a
corporate IS staff• How much to distribute throughout the
organization
Chapter 10 Slide 3
Structuring the IS Function:Locating Control & ResourcesStructuring the IS Function:Locating Control & Resources
Figure 10-3
Chapter 10 Slide 4
Structuring the IS Function:OutsourcingStructuring the IS Function:Outsourcing
Outsourcing: Hiring an outside organization to perform services such as information processing and applications development
Chapter 10 Slide 5
Structuring the IS Function:OutsourcingStructuring the IS Function:Outsourcing
Table 10-2
Chapter 10 Slide 6
Structuring the IS Function:Accounting for CostsStructuring the IS Function:Accounting for Costs
Unallocated cost center Considers all costs of operating the IS
department and related IS services as an organizational expense
Allocated cost center The IS department allocates and charges its
costs to the departments that use its services
Profit center Bids for the work of internal users, charges
internal users what it would charge external users, and often actively seeks external users
Chapter 10 Slide 7
Managing the IS Function:StaffingManaging the IS Function:Staffing
Chief information officer Manages its information-related resources and
activities
Chief technology officer Has a staff and budget to pilot new
technologies on real or hypothetical applications
Chapter 10 Slide 8
Managing the IS Function:StaffingManaging the IS Function:Staffing
Data and database administrators Organize, manage, and guarantee the integrity
of an organization's data
Network administrator Oversees the corporate network, including both
LANs and WANs
Chapter 10 Slide 9
Managing the IS Function:StaffingManaging the IS Function:Staffing
Web master Responsible for the management, evolution,
and sometimes development of an organization’s Web site
Project manager Directs a software development project and
ensures that the project meets user requirements within a specified budget and time frame
Chapter 10 Slide 10
Managing the IS Function:StaffingManaging the IS Function:Staffing
Applications Development Manager Monitors and coordinates the development of
all software applications
Systems analyst Refers to a technical position associated with
all aspects of the systems development life cycle except programming and focused most directly on needs analysis
Chapter 10 Slide 11
Managing the IS Function:StaffingManaging the IS Function:Staffing
Software engineers Analysts with CASE skills
Programmer Technical position associated with the
production of custom software
Operations and Tech Support Staff Install, maintain, and operate the computers
and communications equipment
Chapter 10 Slide 12
Managing the IS Function:StaffingManaging the IS Function:Staffing
Data Entry Low-skilled, low-paid position in the IS
hierarchy and work for companies that process large numbers of paper transactions
Chapter 10 Slide 13
Managing the IS Function: StaffingManaging the IS Function: Staffing
Figure 10-5
Chapter 10 Slide 14
Managing the Information Systems FunctionManaging the Information Systems Function
Measuring and Improving Performance• Service level agreements
Specifies a guaranteed level of performance on a variety of dimensions
Help business managers trade off cost against the level of service they want from their technology support staff
Chapter 10 Slide 15
Managing the Information Systems FunctionManaging the Information Systems Function
Selecting and Enforcing Standards• A standard is a rule governing the types of
investments organizations may make in information technology and systems
• Managers need to decideWhat to standardizeWhat standards to accept in each domainHow rigidly to enforce standards
Chapter 10 Slide 16
Managing the Information Systems FunctionManaging the Information Systems Function
Table 10-6
Chapter 10 Slide 17
Managing the Information Systems FunctionManaging the Information Systems Function
Disaster Planning• Refers to the process of anticipating
disasters and providing for appropriate responses to keep a business operating after a disaster
Chapter 10 Slide 18
Managing the Information Systems FunctionManaging the Information Systems Function
Managing Security• Security policy
Addresses proper security practices and methods of enforcing those practices
Chapter 10 Slide 19
Managing ChangeManaging Change
Aligning With the Business• Steering committee
Includes top business managers, selected users, IS managers, and technical specialists who provide direction and vision about the use and development of the IS infrastructure
Chapter 10 Slide 20
Managing ChangeManaging Change
Developing an Information Technology Architecture• Information Technology Architecture
Describes an enterprise-wide, long-term structural plan for investing in and organizing information technology
Chapter 10 Slide 21
Managing Change:IT ArchitectureManaging Change:IT Architecture
Application architectureIdentifies existing systems, their strengths, weaknesses,
and interdependencies
Network architectureAddresses wide and local area network strategiesAddresses data, voice, and their potential combination
on a digital network
Hardware and Platform architectureRefers to planning for computer systems and operating
systems software
Chapter 10 Slide 22
Managing ChangeManaging Change
Developing Staff• Need strategy for hiring, developing, and
training staff to retain technical skills• Training contributes to job satisfaction
End of Chapter 10
End of Chapter 10
Managing the Delivery of Information
Services