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Chapter 12 Copyright 2015 Cengage Learning Employment Communication

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2 Copyright 2015 Cengage Learning Employment Communication

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3 Copyright 2015 Cengage Learning Employment Communication

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4 Copyright 2015 Cengage Learning Formatting Your Rsum Simple fonts and design features Clear dates in reverse chronologic al order Easy-to- scan headings and bullets Lots of white space Rsum | Cover Letter | Interview | Follow-Up | Etiquette

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5 Copyright 2015 Cengage Learning Formatting Your Rsum (contd) 100% accurate Clear descriptions with action verbs Rsum | Cover Letter | Interview | Follow-Up | Etiquette

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6 Copyright 2015 Cengage Learning Selecting Rsum Content Rsum | Cover Letter | Interview | Follow-Up | Etiquette

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7 Copyright 2015 Cengage Learning Tips for Including Work Experience Rsum | Cover Letter | Interview | Follow-Up | Etiquette

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Copyright 2015 Cengage Learning Edit for More Concise Bullets Rsum | Cover Letter | Interview | Follow-Up | Etiquette

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Copyright 2015 Cengage Learning Rsum Supplements What are the advantages of these supplements to the traditional rsum? Rsum | Cover Letter | Interview | Follow-Up | Etiquette

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10 Copyright 2015 Cengage Learning Employment Communication

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11 Copyright 2015 Cengage Learning The Purpose of a Cover Letter or Email Rsum | Cover Letter | Interview | Follow-Up | Etiquette

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Copyright 2015 Cengage Learning What to Include in a Cover Letter or Email Use the standard letter format Keep the opening short Explain your interest in the job Rsum | Cover Letter | Interview | Follow-Up | Etiquette

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Copyright 2015 Cengage Learning What to Include in a Cover Letter or Email (contd) Politely ask for an interview Use a standard closing Expand on relevant experience Rsum | Cover Letter | Interview | Follow-Up | Etiquette

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14 Copyright 2015 Cengage Learning How to Find Networking Contacts Expand your job search by meeting with people Rsum | Cover Letter | Interview | Follow-Up | Etiquette CHRIS RYAN/JUPITER IMAGES

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15 Copyright 2015 Cengage Learning Employment Communication

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16 Copyright 2015 Cengage Learning Types of Interview Questions Rsum | Cover Letter | Interview | Follow-Up | Etiquette

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17 Copyright 2015 Cengage Learning Behavioral Interview Questions Rsum | Cover Letter | Interview | Follow-Up | Etiquette

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18 Copyright 2015 Cengage Learning STAR Behavioral Interview Response Rsum | Cover Letter | Interview | Follow-Up | Etiquette

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Copyright 2015 Cengage Learning Video and Phone Interviews Rsum | Cover Letter | Interview | Follow-Up | Etiquette BERNHARD LANGCUTURA/CORBISRF

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Copyright 2015 Cengage Learning Prepare Your Own Questions How would you describe a typical day on the job? What opportunities exist for ongoing training and development? Why did you choose to work here, and what keeps you here? What is the first problem the person you hire must attend to? What makes someone successful in this position? What are the organizations plans for the future? What do you see as the biggest opportunities and challenges for this division/company? Rsum | Cover Letter | Interview | Follow-Up | Etiquette

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21 Copyright 2015 Cengage Learning Dress for Success Choose a well-tailored, clean, conservative outfit for the interview Rsum | Cover Letter | Interview | Follow-Up | Etiquette YURI ARCURS/SHUTTERSTOCK.COM

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22 Copyright 2015 Cengage Learning Employment Communication

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23 Copyright 2015 Cengage Learning Possible Communication Breakdowns Has this happened to you? What can you do about it? Rsum | Cover Letter | Interview | Follow-Up | Etiquette

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Copyright 2015 Cengage Learning Voice Mail Messages During the Selection Process Consider calling a week or so after you send your rsum Listen to example Respond to a request for an interview Listen to example How would you respond? Rsum | Cover Letter | Interview | Follow-Up | Etiquette

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Copyright 2015 Cengage Learning Following Up After an Interview Rsum | Cover Letter | Interview | Follow-Up | Etiquette

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26 Copyright 2015 Cengage Learning Employment Communication

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Copyright 2015 Cengage Learning Dining Etiquette Rsum | Cover Letter | Interview | Follow-Up | Etiquette

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28 Copyright 2015 Cengage Learning Managing Your Online Reputation Google yourself Avoid posting questionable content Manage your privacy settings Post positive content that shows your strengths Rsum | Cover Letter | Interview | Follow-Up | Etiquette PETER SCHOLEY/ALAMY

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Copyright 2015 Cengage Learning Working in an Office Rsum | Cover Letter | Interview | Follow-Up | Etiquette