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FLIGHT DISPATCH MANUAL

QUALIFICATION AND TRAINING

CHAPTER: 12

PAGE:

ISSUE:1

REVISION: ORIGINAL

DATE: TBA

Table of Contents

Table of Contents ......................................................................................................................................... 1

CHAPTER 12.- QUALIFICATION AND TRAINING.......................................................................................... 3

12.1 Employment Requirements .................................................................................................................. 3

12.1.1 Assistant Dispatcher .......................................................................................................................... 3

12.1.2 License Dispatcher ............................................................................................................................ 3

12.1.3 Skill Requirements............................................................................................................................. 3

12.2 Qualifications ........................................................................................................................................ 3

12.2.1 Training Categories ........................................................................................................................... 3

12.2.1.1 Required Training Hours ................................................................................................................ 4

12.2.1.2 Instructor Requirements ................................................................................................................. 4

12.2.1.3 Facilities for Training ...................................................................................................................... 4

12.2.2 Training Curriculums ......................................................................................................................... 4

12.2.3 Training Program Review ................................................................................................................ 12

12.3 Assistant Dispatcher Training Program .............................................................................................. 12

12.3.1 Practical Training ............................................................................................................................. 12

12.3.2 Promotion Training .......................................................................................................................... 12

12.3.3 Practical Training Program .............................................................................................................. 12

12.3.3.1 Course Index ................................................................................................................................ 12

12.3.3.2 Duration ........................................................................................................................................ 12

12.3.3.3 Aircraft Knowledge Training Elements ......................................................................................... 13

12.3.3.4 Air Routes and Airports Training Elements .................................................................................. 13

12.3.3.5 Airman's Information Training Elements ...................................................................................... 13

12.3.3.6 Dispatch and Operations Control Training Elements ................................................................... 13

12.3.3.7 Emergency Procedure Training Elements ................................................................................... 14

12.3.3.8 Dispatch Exercises ....................................................................................................................... 14

12.3.4 Promotion Training Program ........................................................................................................... 14

12.3.4.1 Course Index ................................................................................................................................ 14

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12.3.4.2 Duration ....................................................................................................................................... 14

12.3.4.3 Dispatcher Trainee On-job Training Elements ............................................................................ 14

12.3.5 Performance Evaluation ................................................................................................................. 15

12.4 Recurrent Training (PDT) .................................................................................................................. 15

12.4.1 Organization and Supervision ........................................................................................................ 15

12.4.2 Duration .......................................................................................................................................... 15

12.4.3 Recurrent Training Elements .......................................................................................................... 15

12.5 Qualification Flight (QF) ..................................................................................................................... 15

12.5.1 Qualification Flight Training Elements ............................................................................................ 16

12.6 Examination/Testing/Checking .......................................................................................................... 16

12.6.1 Standard of Accomplishment .......................................................................................................... 16

12.6.2 Action in The Event of Failure ........................................................................................................ 17

12.6.3 Annual Competence Evaluation ..................................................................................................... 17

12.7 Discontinued Training ........................................................................................................................ 17

12.8 Re-Qualify after Absence ................................................................................................................... 17

12.9 Training Records ............................................................................................................................... 17

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CHAPTER 12.- QUALIFICATION AND TRAINING

12.1 Employment Requirements

12.1.1 Assistant Dispatcher

The minimum requirements for employment as Assistance Dispatcher are as follows:

a) At least 21 years of age,

b) Possess a Certificate of Flight Operations Officers or graduated bachelor degree in the field of

aviation management, or have an experience in aviation field

12.1.2 License Dispatcher

An applicant shall:

a) At least 21 years of age,

b) Be able to read, speak and understand the English language and have passed TOEIC test score

of 500 or above, and

c) Possess a Flight Dispatcher License issued by the CAAT.

12.1.3 Skill Requirements

Assistant Dispatchers and License Dispatchers shall demonstrate proficient skills in:

a) With respect to company aircraft:

• Weight and balance limitations;

• Performance operating limitations;

• using cruise control charts;

• Fuel and oil capacities and rates of consumption; and

• Using the Operations Manual;

b) On the characteristics of air routes and airports with particular reference to:

• Landing areas;

• Lighting facilities; and

• Approach and landing facilities and procedures;

c) On applying available weather forecasts and reports to determine whether a flight can be

made safely;

d) On using the Jeppesen Manual and NavTech Flight Planning Program;

e) On dispatching and assisting a flight under adverse weather conditions;

f) On emergency procedures.

12.2 Qualifications

12.2.1 Training Categories

The Assistant Dispatcher or License Dispatcher Training Program shall be separated into 5 categories as

listed below:

1. "Newly hired training" means the training program for the Assistant Dispatcher or License

Dispatcher newly employed by the AOC holder.

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2. “Conversion/Transition training" means the train program for the License Dispatcher

converting the operational type rating from one to another such as conversion from Hawker

850XP.

3. "Difference training" means the training program for the License Dispatcher to covert the

operational type rating from one to another common type rating but different in some

configurations such as conversion from Hawker 850XP.

4. "Recurrent training" means the training program for the Assistant Dispatcher or License

Dispatcher performing recurrent training to maintain proficiency at least once a year which

included performing dispatch duties in the cockpit under supervision at least one flight.

5. "Requalification training" means the training program for the Assistant Dispatcher or

License Dispatcher absented form dispatch duties for the AOC holder more than one year.

12.2.1.1 Required Training Hours

Ground Training

Newly

Hired

Initial

Training

(hrs)

Conversio

n/

Transition

Training

(hrs)

Difference

Training

(hrs)

Recurre

nt

Training

(hrs)

Requalificatio

n Training

(hrs)

Aircraft Systems 8 1 1 3 3

General Subjects 24 6 6 24 24

Aircraft systems

integration training 8 1 1 2 4

12.2.1.2 Instructor Requirements

The minimum requirements for Dispatcher Instructor are as follows:

• Be at least 25 years of age, and

• Possess a Flight Dispatcher License issued by the CAAT, and

• Have experience in Flight Dispatch Service in supervisory role (duty officer, supervisor or

manager) with the Company for at least 3 years; OR

• Possess a Ground Instructor License for Flight Dispatch Service issued by CAAT.

12.2.1.3 Facilities for Training

The facility used for the theoretical training shall have the following equipment which is White board,

Lesson plan, Computer software program, Projector, Audiovisual presentations, Aircraft operating

manual, Operations Manual, and Handouts. In addition, the maximum number of trainees shall not be

more than 15 people.

12.2.2 Training Curriculums

An Assistant Dispatcher or a License Dispatcher shall have undertaken, as applicable, the following

minimum hours of initial or recurrent training on the elements stipulated in Table 12-1, before being

assigned dispatch duties without supervision.

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Table 12-1 Dispatcher Knowledge Training Program Elements

Training Elements Initial

(Hours)

Recurrent

(Hours)

Conversion/

Transition/

Difference

(Hours)

Requalification

(Hours)

1. Civil Air Law and Regulations

1-1 Certification of operators

1-2 The convention on International

Civil Aviation (The Chicago

Convention)

1-3 International air transport issues

addressed by the Chicago

Convention

1-4 The International Civil Aviation

Organization

1-5 Responsibility for aircraft

airworthiness.

1-6 Regulatory provision of the flight

manual.

1-7 The aircraft minimum equipment

list(MEL)

1-8 The Operations manual and its

use Rules of the air

4 2 - 2

2. Aviation Indoctrination

2-1 Regulatory.

2-2 Aviation terminology and terms of

reference.

2-3 Theory of flight and flight

operations.

2-4 Aircraft propulsion systems.

2-5 Aircraft systems.

4 1 - 1

3. Aircraft mass(weight) and

performance (For each aircraft type)

3-1 Basic principles for flight safety.

3-2 Basic mass (weight) and speed

limitation.

3-3 Take-off runway requirements.

3-4 Climb performance requirements.

3-5 Landing runway requirements.

3-6 Buffet boundary speed limitations.

3-7 Performance calculation in

abnormal situation including manual

usage such as MEL, CDL and special

operational operation.

4 2 1 2

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(Hours)

Recurre

nt

(Hours)

Conversion/

Transition/

Difference

(Hours)

Requalificatio

n (Hours)

4. Navigation, special navigation

4-1 Position and distance; time.

4-2 True, magnetic and compass

direction;

4-3 gyro handing reference and grid

direction;

4-4 Introduction to chart projection;

(a) the Mercator projection;

(b) great circles on Mercator chart;

(c) other cylindrical projections;

(d) Lambert conformal conic

projections;

(e) the polar stereographic

4-5 ICAO chart requirements.

4-6 Charts used by a typical operator.

4-7 Measurement of airspeed; track

and ground speed.

4-8 Use of slide-rules, computers and

scientific calculators.

4-9 Measurement of aircraft altitude.

4-10 Point of no return; critical point;

4-11 Introduction to radio navigation;

ground-based radar and direction-

finding

stations;

relative bearings; VOR/DME-type radio

navigation; instrument landing systems.

4-12 ICAO CNS/ATM systems (an

overview)

4-13 Navigation procedures.

(for each aircraft type)

1.5 0.5 0.5 0.5

5. Air Traffic Management

5-1 Introduction to air traffic

management.

5-2 Controlled airspace.

5-3 Flight rules

5-4 ATC clearance; ATC requirement for

flight plane; aircraft reports.

5-5 Flight information service.

5-6 Alerting service and search and

rescue.

5-7 Communications service (mobile,

fixed).

5-8 Aeronautical information service

(AIS)

5-9 Aeronautical and airport service.

2 0.5 - 0.5

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(Hours)

Recurre

nt

(Hours)

Conversion/

Transition/

Difference

(Hours)

Requalification

(Hours)

6. Meteorology

6-1 Atmosphere; atmospheric

Temperature and humidity.

6-2 Atmosphere pressure;

pressure -wind relationships.

6-3 Winds near the Earth’ surface

6-4 Vertical motion in the atmosphere;

Formation of clouds and

precipitation.

6-5 Thunderstorms; aircraft icing

6-6 Visibility and RVR; volcanic ash.

6-7 Surface observation; upper-air

observation; station model.

6-8 Air masses fronts; frontal

Depressions; other types of

Pressure systems.

6-9 Weather at front and other parts

of the frontal depression; other types

of pressure systems.

6-10 General climatology; weather in

the tropics and seasonal

meteorological conditions and

hazards

6-11 Aeronautical meteorological

reports; analysis of surface and

upper-air charts.

6-12 Prognostic charts aeronautical

Forecasts.

6-13 Meteorological service for

international air navigation and

source of meteorological information.

6-14 Field trip to local meteorological

office.

4 2 - 2

7. Mass(weight) and balance control

(For each aircraft type)

7-1 Introduction to mass and balance

7-2 Load Planning

7-3 Calculation of payload and load

sheet preparation.

7-4 Aircraft balance and longitudinal

stability.

7-5 Moments and balance.

7-6 The structural aspects of aircraft

loading

7-7 Dangerous goods and other

special cargo.

2 0.5 1 0.5

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(Hours)

Recurre

nt

(Hours)

Conversion/

Transition/

Difference

(Hours)

Requalificatio

n (Hours)

7-8 Issuing loading

8. Flight monitoring

8-1 Position of aircraft

8-2 Effects of ATC reroutes

8-3 Flight requirement failures.

8-4 En-route weather changes.

8-5 Emergency situations.

8-6 Flight monitoring resources

8-7 Position reports

8-8 Ground resource availability

1 0.5 - 0.5

9. Flight Planning

9-1 Introduction to flight planning.

9-2 Turbo-jet aircraft cruise control

methods

9-3 Flight planning charts and tables

for turbine-engined aircraft.

9-4Calculation of flight time and

minimum fuel for turbine-engined

aircraft.

9-5 Route selection

9-6 Flight planning situations

9-7 Reclearance

9-8 The flight phases

9-9 Document to be carried on flight

9-10 Flight planning exercises for

each aircraft type

9-11 Dispatch release preparation.

9-12 Crew briefings.

9-13 Extended Diversion time

operation (EDTO).

9-14 Computer Flight Plan Program

Using Navitech Flight Planning

System

8 2 - 4

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(Hours)

Recurrent

(Hours)

Conversion/

Transition/

Difference

(Hours)

Requalification

(Hours)

11. Communication – Radio

11-1 International aeronautical

Telecommunications service.

11-2 Elementary radio theory

11-3 Aeronautical fixed service

11-4 Aeronautical mobile service.

11-5 Radio navigation service.

11-6 Automated aeronautical

service.

11-7 Effects of meteorological

conditions on radio reception.

2 0.5 0.5 0.5

12. Aircraft Systems (For each aircraft

type)

12-1 Aircraft general

12-2 Powerplant system

12-3 Electrical system.

12-4 Hydraulic system.

12-5 Fuel system.

12-6 Pneumatic system.

12-7 Air conditioning and

Pressurization

12-8 Flight control

12-9 Landing gear and brake

System

12-10 Ice and rain protection.

12-11 Equipment and furnishing.

12-12 Navigation equipment

including peculiarities and

limitations of that equipment.

12-13 Auto flight system

12-14 Flight Instrument

12-15 Radio and communication

Equipment

12-16 Warning system

12-17 Fire protection system

12-18 Oxygen system

12-19 Lighting system

12-20 Emergency equipment

12-21 Auxiliary power unit (APU)

8 6 4 8

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Training Elements

Initial

(Hours)

Recurrent

(Hours)

Conversion/

Transition/

Difference

(Hours)

Requalification

(Hours)

13. Human factor and crew resource

management

13-1 The meaning of Human Factors

13-2 Dispatch resource management

(DRM)

13-3 Awareness

13-4 Practice and feedback

13-5 Reinforcement

13-6 Safety Management

6 6 - 6

14. Security (emergency and abnormal

situations)

14-1 Familiarity

14-2 Security measures taken by

airlines

14-3 Procedures for handling

threats, bomb scares, etc.

14-4 Emergency due to

dangerous goods

14-5 Hijacking

14-6 Emergency procedures

14-7 Personal security for

The FOO/FD

4 4 - 4

15. Transport of dangerous goods by

Air Refer to OM-D,5.2.18

6 6 - 6

16. Operation Procedure and

Dispatch Procedure

16-1 Duties/Responsibilities specific

In DM/OM

16-2 Contents of Operation

manuals(OM-A)

16-3 Contents of Dispatch manuals

(DM)

16-4 Fuel supply (aircraft and fuel

type requirement)

16-5 Special airports

16-6 De-/Anti-Icing procedures.

16-7 Emergency and abnormal

procedure.

16-8 Operation procedure for carriage

of Cargo

4 2 - 6

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Training Elements

Initial

(Hours)

Recurrent

(Hours)

Conversion/

Transition/

Difference

(Hours)

Requalification

(Hours)

17. Safety Management systems

17-1 Basic principle of safety

management Process

17-2 SMS fundamentals including

definition of Hazard likelihood,

severity and risks.

17-3 Safety policy and objectives, and

non-Punitive reporting policy.

17-4 Safety performance indicators

and Targets.

17-5 Company safety reporting and

feedback Systems

17-6 Employee duty to report errors,

Occurrences and hazards.

17-7 Benefits of reporting

17-8 Emergency response procedure

(a)Emergency handling process.

(b)Action taken to aid flight crew.

(c)AOC holder and State

notification.

(d)Employee response in case of

injury or Damage.

8 4 - 4

18. MEL/CDL training

18-1 Purpose and use of MEL.

18-2 MEL procedures.

18-3 Elementary maintenance

procedures.

18-4 Pilot-in-Command(PIC)

responsibility

1 0.5 - 0.5

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12.2.3 Training Program Review

It is the responsibility of Manager, Flight Operations, in consultation with Director Flight Operations and

Fleet Chief Pilots, to review training program elements, syllabus and teaching material, annually, to

ensure training provided:

• Complies with regulatory and Company requirements in effect,

• Remains effective in assuring competence and proficiency, and

• Addresses non-conformances identified during internal and/or external audits.

12.3 Assistant Dispatcher Training Program

12.3.1 Practical Training

The purpose of the training program is to provide practical training to Assistant Dispatchers who have

passed the appropriate aircraft dispatcher written test, to prepare them for the ICAO/CAAT Flight

Operations Officer Test.

Note: The trainee shall have successfully completed the Company initial training before enrollment in

the practical training program.

The practical training builds up the working experience on knowledge and skill required before the

issuance of an aircraft dispatcher license.

12.3.2 Promotion Training

The training will be performed after the Assistant Dispatcher has successfully received the ICAO/CAAT

aircraft dispatcher certificate. The promotion training is to be provided for 60 days as Dispatcher Trainee

followed by performance evaluation before being promoted to License Dispatcher.

12.3.3 Practical Training Program

12.3.3.1 Course Index

• Aircraft knowledge

• Air routes and airports

• Airman's Information

• Dispatch and operations control

• Emergency procedures

• Dispatch exercise

12.3.3.2 Duration

90 days

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12.3.3.3 Aircraft Knowledge Training Elements

Objectives: To provide the knowledge of the applicable aircraft flight instrument, navigation instrument, aircraft

system, emergency operating procedures regarding to aircraft systems, minimum equipment list, operations

specifications and aircraft performance and limitations.

Curriculum:

• Aircraft technical, including navigation, communication and emergency equipment installed,

• General aircraft characteristics and limitations, Performance and flight planning,

• Weight and balance, Aircraft system overview,

• The use of Aircraft Operating Manual, MEL and Operations

• Specification, and

• The effects of exceeding any performance limitation.

12.3.3.4 Air Routes and Airports Training Elements

Objectives: To provide the knowledge of using appropriate en route chart, aerodrome chart and airport facility

chart.

Curriculum:

• Routing

• Use and interpretation of:

- SID, En-route Chart, STAR's and Standard Instrument Approach chart, and

- Use of Airport Facility chart at a specified airport.

12.3.3.5 Airman's Information Training Elements

Objectives: To ensure the participant has a working knowledge of using the Jeppesen Manual and NavTech

Flight Planning Program; and is able to discuss and refer to appropriate topics.

Curriculum:

• Navigation aids,

• Airspace,

• Air Traffic Control,

• Airport operations,

• Air Traffic Control clearance,

• Preflight,

• Departure/En Route and arrival procedures.

12.3.3.6 Dispatch and Operations Control Training Elements

Objectives: To assure the participant has knowledge of Company procedures and regulations pertaining to

the dispatch and operational control of a flight.

Curriculum:

• Dispatcher area, routes and main terminals,

• Approved instrument approach procedures,

• Takeoff and landing minima,

• The difference in decision height as it relates to CAT I/II/III,

• Use of Minimum Equipment List (MEL),

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• Re-Dispatch procedure

• Dispatcher/ pilot responsibilities.

12.3.3.7 Emergency Procedure Training Elements

Objectives: To ensure the participant has knowledge of company procedures regarding emergency situations.

Curriculum:

• Use of air-ground radio,

• Responsibility for declaring an emergency,

• Collection and dissemination of information on overdue or missing aircraft,

• Means of declaring an emergency,

• Reporting of an emergency,

• Joint CRM training with flight crew.

12.3.3.8 Dispatch Exercises

Objectives: To provide the knowledge of preparing a flight plan, load manifest and dispatch release for a flight

between designated point and the knowledge of aviation weather information by obtaining, reading and analyzing

in accordance with regulatory requirements and company procedures.

Curriculum:

• Flight planning procedures (manual), Preparation and filing of flight plan,

• Weather reports; Forecast, SIG MET's and AIRMET's Surface analysis,

• Significant weather and constant pressure prognostics,

• Wind and temperatures aloft, Freezing level charts,

• Severe weather outlook,

• ATIS reports, NOTAM's/NOTAM system, ASHTAM.

12.3.4 Promotion Training Program

12.3.4.1 Course Index

• Dispatcher Trainee on job training

• Performance evaluation

12.3.4.2 Duration

60 days

12.3.4.3 Dispatcher Trainee On-job Training Elements

Objectives: To enable the participants, upon successful completion of the course, to effectively and confidently

perform their duties and responsibilities.

Curriculum: Perform duty on actual flights as a dispatcher trainee under the supervision of experienced, License

Dispatchers on the following topics:

• Company Flight Planning;

• Preparation for pre-flight planning;

• Perform pre-flight briefing;

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• Post flight activities;

• Record keeping

12.3.5 Performance Evaluation

At the completion of the training program, prior to being assigned duties without supervision, the Dispatch Trainee

will be evaluated by the Manager, Flight Operations to ensure the participant is able to perform his/her duties and

responsibilities with regard to Company requirements.

If, in the judgment of the evaluator, the applicant does not meet the standards of performance of any task

performed, re-evaluation shall be made after 3 months including those previously passed.

12.4 Recurrent Training (PDT)

The recurrent training is required once every 12 months for all License Dispatchers according to ICAO Annex 6

and CAAT requirements. The purpose is to maintain Assistant and License Dispatcher's proficiency in the

theoretical and practical subjects pertaining to their duties and also intended to review exceptional flight planning

procedures. This training program shall be reviewed annually for relevancy, adequacy and effectiveness, and

updated as necessary, by Manager, Flight Operations or his designee.

12.4.1 Organization and Supervision

The PDT shall be organized by Flight Dispatch Supervisor or his designee and take place at least once every 12

months. The Assistant or License Dispatcher shall be notified in advance and necessary study material and

special directives (if any) shall be supplied as early as possible prior to the PDT.

12.4.2 Duration

5 days

12.4.3 Recurrent Training Elements

Course Index: Period Dispatcher refresher training, Joint CRM training with flight crew, Qualification flight

Objectives: To maintain the proficiency of a Flight Dispatch staff in the theoretical and practical subject

pertaining to their duties.

Curriculum:

• Refresher training elements (see Table 12-1),

• Participate in joint training with flight crew and cabin crew on CRM and emergency procedure instructions,

and Participate as an observer of a flight in line operation.

12.5 Qualification Flight (QF)

The purpose is to satisfy ICAO and CAAT requirements that a flight dispatcher shall not be assigned duties unless

he has, within the preceding 12 month period, made a one way Qualification Flight (QF) on the flight deck,

including observing landings at as many airports as practicable. The accomplishment of QF shall be documented

on the Qualification Flight Record (Form FO-TR-042).

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The CAAT further requires the following minimum number of qualification flight(s) for each category of training:

New-hire

initial

training

Conversion/

Transition training

Difference

training

Recurrent

training

Requalification

training

Number

of QF 2* 1 0 1 1

* On different routing

12.5.1 Qualification Flight Training Elements

Pre-flight preparations

The Dispatcher shall:

• Attend crew briefing by captain;

• Observe flight crew aircraft walk-around inspection;

• Observe aircraft fueling.

Flight Observation


• Compare actual weather versus forecast;

• Monitor aircraft performance and fuel burn;

• Follow progress on air route;

• Observe ATC communication;

• Evaluate take-off and destination alternates.

Post-flight


• Attend crew debriefing;

• Observe Aircraft Logbook handling.

12.6 Examination/Testing/Checking

Examining knowledge and testing skills are an integral part of the training process to ensure that trainees are

competent to perform the duties and functions to be assigned. Examinations should always be prepared with the

sole purpose of measuring whether or not the trainees have acquired the required knowledge and skills.

Trainees must always be informed on how they are going to be evaluated or tested, so they can orient their

efforts. The information must include the mode of test, the performance expected, the standards to be met and the

consequences of inadequate performance. It is recommended that trainees be informed of the result of their

evaluation, and instructors offer explanation of improper responses.

In selecting the type of test to be given, the general rules are:

• Theoretical knowledge is best tested by oral or written tests such as multiple choices, true/false, matching,

fill in the blank, or essay.

• Skills are best tested by performance tests, having the trainee perform the task under real or simulated

conditions.

• Attitudes are tested by observations of performance or by means of questionnaires.

12.6.1 Standard of Accomplishment

Each trainee must display the required level of proficiency and knowledge by completing each test with a

minimum score of 80%.

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12.6.2 Action in The Event of Failure

If a trainee fails to reach the required level of proficiency, he/she is entitled to only one re-test after 5 days has

elapsed but not later than 10 days of the initial test. Prior to re- test, all incorrect test answers and unsatisfactory

performance will be reviewed with the trainee to ensure proper understanding of required knowledge and skills.

Each trainee must display the required level of proficiency and knowledge by completing each re-test with a

minimum score of 90%.

12.6.3 Annual Competence Evaluation

Upon completion of the annual recurrent training, each License Dispatcher will be subject to on-job competence

evaluation by the Dispatch Supervisor who must be currently licensed and qualified, by assessing work being

performed. The Dispatch Supervisor shall document the results of the evaluation on the Annual Competence

Evaluation Record (Form FO-FD-004} and retain such record in the person's Flight Dispatch Department

personnel file.

12.7 Discontinued Training

If the trainee does not perform the observation flight within 3 months after passing the theoretical training, the

Assistant Dispatcher or License Dispatcher shall receive the full theoretical training course again.

If the trainee does not function as an Assistant Dispatcher or License Dispatcher within 6 months after observation

flight. The Assistant Dispatcher or License Dispatcher shall receive the full course of recurrent training including

theoretical training and observation flight.

During the theoretical training or observation flight, if the AOC holder is unable to provide the training due to any

reason which leads to temporarily suspension of the course for the Assistant Dispatcher or License Dispatcher,

the AOC holder shall immediately inform the Thai CAAT and resume the suspended training within 30 days after

resolving the issue. Otherwise, the suspended theoretical training and observation flight must be started over.

12.8 Re-Qualify after Absence

After 12 months of consecutive absence from functioning as License Dispatcher, he/she shall:

• Undertake re-qualification training elements specified in Table 12-1,

• Participate in joint training with flight crew and cabin crew on emergency procedure instructions, and

• Serve for not less than 30 days in dispatching of aircraft under the supervision of a License Dispatcher.

12.9 Training Records

All training records indicating when training was undertaken shall be kept in Flight Dispatch Department personnel

file for two additional years after a staff has discontinued his/her employment with the company.

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Annex 1 to Chapter 12 - Sample Annual Competence Evaluation Record Form [FO-FD-004]

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Sample Flight Dispatch Training Record Form [FO-TR-042]

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REVISION: ORIGINAL

DATE: TBA

Sample Dispatch Proficiency Evaluation Record Form [FO-FD-005]

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