Chapter 12Manager as Leader

The Importance of Leadership

Human Relations Viewpoints About

Workers Leadership Styles Handling Employee

Problems

Importance of Leadership

To get work done effectively, employees must understand why the work is important.

Leadership - the ability to influence individuals and groups to achieve organizational goals

Human Relations - how well people get along with others

Basic Leadership Traits

Intelligence Judegement Objectivity Initiative Dependability Cooperation Honesty

Courage Confidence Stability Understanding

Power

Power is the ability to control behavior– Position Power - comes from the position that person has within

the organization– Reward Power - based on the ability to control resources, rewards

and punishments– Expert Power - given to people who are considered the most

knowledgeable. If employees consider the manager an expert, they will see the manager’s advice and help.

– Identity Power - given to people because others identify with them and want to be accepted by them. Based on respect.

Human Relations

Human Relations - it is the managers responsibility to work well with others and to help employees get along with each other.– Self understanding - Strengths & Weaknesses– Understanding of Others - managers can’t treat everyone

the same.– Communication Skills - Need to decide which methods to

use. Listening is an important communication tool.– Team Building – getting people to believe the goals of the

organization.– Developing Job Satisfaction - managers must help

employees maintain a high level of job satisfaction.

Viewpoints About Workers

Each manager has attitudes about people and work.– Theory X - These managers believe that employees dislike work &

avoid it whenever possible. These managers closely supervise and control workers and make all important decisions.

– Theory Y: - These managers believe that employees obtain satisfaction from doing a job well. They feel that employees do not need close supervision. Employees are allowed a great deal of control over their own work & are not supervised closely.

– Theory Z: - the manager who changes from one viewpoint to another as circumstances change is likely to be the most effective manager. Flexibility is crucial because all employees are different.

Leadership Style

Leadership - the general way a manager treats and directs employees. Each manager has a different leadership style from other managers.

– Autocratic Style - gives clear, direct, and precise orders with detailed instructions. Employees do not make decisions. The leader handles all problems. Efficiency is the reason for this style. Good for emergencies.

– Democratic Leadership –encourages workers to share in making decisions about their work and work related problems.

– Open Leadership – gives little or no direction to workers. Best with experienced workers.

– Situational Leadership - effective leaders select a leadership style that best fits a particular situation.

Handling Employee Problems

Personal problems affect the work of employees. Sometimes managers need to be sympathetic by listening to employees and show understanding to their situation.

Work Rules - are regulations that maintain an effective working environment in a business.

– oral warning– written warning– suspension– termination