chapter 12 technology in the workplace business communication copyright 2010 south-western cengage...
TRANSCRIPT
Chapter 12Technology in the Workplace
Business Communication
Copyright 2010 South-Western Cengage Learning
Technology at WorkTechnology: the application of scientific
knowledge to practical tasksOften refers to tools and
machinesMakes work faster, easier,
or safer
212.1 Computer Hardware and Software
Computer technology helps people communicate.
© Thinkstock images / Jupiter Images
Computer HardwareDesktop computersLaptop computersTablet computersHandheld computers
312.1 Computer Hardware and Software
A handheld computer provides personal organizer and other types of programs.
© Hewlett Packard
Computer SoftwareOperating system
softwareApplication softwareUtility software
412.1 Computer Hardware and Software
Norton 360 is a popular utility program.
Using software
File Storage and ManagementStorage options
Compact disk (CD)Digital video disk
(DVD)Flash memory
File compressionFile management
512.1 Computer Hardware and Software
Flash memory drives are popular for backing up computer data.
© Mario Lopes / Shutterstock
PeripheralsPrintersScannersFax machines
612.1 Computer Hardware and Software
Inkjet printers are popular peripherals for home and office use.
© Izaokas Sapiro /Shutterstock
The Connected WorldTechnology aids
worldwide communication
LANsWANsPANsBluetooth and WiFi
7
Some cell phones use Bluetooth technology.
12.2 Other Technologies
© Purestock / Getty Images
The InternetA vast network that connects millions of
computers worldwide World Wide WebHyperlinks
8
Places that offer wireless Internet access are known as hotspots.
12.2 Other Technologies
© Vasiliy Koval /Shutterstock
SecuritySecurity threats
Computer viruses, worms, and Trojan horsesHackersSpyware
Security solutionsProceduresPasswordsFirewalls
912.2 Other Technologies
Document TransmittalTransmittal methods
Interoffice mail, the U.S. Postal Service, and private carriers
Electronic transmissionConsiderations
SpeedCostNeed
1012.2 Other Technologies
SecurityFormat
PagersHandheld device that alerts receivers that
they have a messageSmall, suitable for slipping in a pocket or
stowing in a purseUseful for people who are away from their
office but who might need to be contacted
1112.2 Other Technologies
Voice MailA computerized system that answers
telephone callsUsed by many organizationsUsers should record an appropriate
greetingUsers should answers messages promptly
1212.2 Other Technologies
Cell PhonesPortable, wireless telephonesChange antenna connections during travel
from one radio reception cell to anotherCome in a variety of shapes and sizesHave many features
1312.2 Other Technologies
Smart PhonesPopular with business
usersProvide programs and
other features not found on cell phones
Courtesy and safety
1412.2 Other Technologies
© PRNewsFoto/Verizon Wireless, Achille Bigliardi/NewsCom
A smart phone combines the features of a handheld computer and a cell phone.
VoIPVoice over Internet protocolDigital phone serviceCalls go through a
high-speed Internet connection
Cost effective for manyorganizations
1512.2 Other Technologies
© Shutterstock / NewsCom
VoIP is available for business and home use.
Digital CamerasRecord images in
digital form rather than on film
Store images in the camera or on a memory device
Allow image files to be edited
1612.2 Other Technologies
© Image 100 / Jupiter Images
A digital camera creates images in a format that can be used on a computer.
Global Positioning SystemA worldwide navigation system consisting
of satellites and ground stationsA GPS receiver can identify its location
anywhere on EarthDisplays the location on a map for the
user’s convenience
1712.2 Other Technologies
Conference TechnologiesTeleconference: allows people at different
locations to talk with one another by telephone
Videoconference: allows people at different locations to see and hear each other
Web conference: a meeting that takes place over an Internet connection
1812.2 Other Technologies
Training TechnologiesMany jobs require on-the-job or
continuing trainingTraining can increase worker productivityTraining is available on a wide range of
topicsTraditional methods and online instruction
are used to provide training
1912.2 Other Technologies
Unethical Use of Computers and Networks
Follow rules set by employers for legal and proper use of computers and networks
Typical abuses to avoid:Accessing confidential informationHarassing other users Disrupting computing or network services Stealing computing or network services Transmitting obscene or pornographic material Copying or using copyrighted materials
2012.2 Other Technologies
Technology VocabularyLearning words and terms related to work
help improve reading comprehension Computer technology termsCareer-specific terms
2112.2 Other Technologies
Workplace SafetyCauses of injuries in officesAttitudes that affect safetyEmergency plans
2212.3 Workplace Safety and Ergonomics
Computer Use and ErgonomicsRepetitive stress
injuriesVisions problems
2312.3 Workplace Safety and Ergonomics
© franksiteman.com 2007
Using proper position at the keyboard helps users avoid injury.
Ergonomics and the WorkstationArrange the work areaDo warm-up exercisesCheck your keying
positionTake frequent breaksAvoid vision problemsAdapt for other
computers
2412.3 Workplace Safety and Ergonomics
© Cengage Learning
A properly arranged work area helps users avoid injury.
Ergonomic EquipmentPadded wrist restErgonomic
keyboardMouseDigital penTouch padTrackballSpecial glasses
2512.3 Workplace Safety and Ergonomics
© Anna Dzondzua / Shutterstock
The touch pad is a popular pointing device.
HFES
26
Human Factors and Ergonomics Society Provides training and resources for
educating people about ergonomicsQuestions1.Students make up about what percentage of the
HFES membership?2.What three publications do members receive as
benefits of membership?
school.cengage.com/bcomm/buscomm
12.3 Workplace Safety and Ergonomics
Vocabulary
27
cell phone compact disk (CD)computercomputer virusdigital video disk (DVD)ergonomicsfax machinefirewall global positioning system (GPS)hackerhardwarehotspotshyperlinks
Internetnetworkpager peripheralspersonal computerscannersmart phonesoftwareuniform resource locator (URL)voice mail VoIP World Wide Web