Chapter 14Chapter 14

Preparing and Planning to Preparing and Planning to ManageManage

What is a ManagerWhat is a Manager

coordinate on a daily basiscoordinate on a daily basis• peoplepeople• processesprocesses• other resourcesother resources

Management FunctionsManagement Functions

planningplanning organizingorganizing directingdirecting controllingcontrolling

PlanningPlanning

strategic plans are long range (3-5 strategic plans are long range (3-5 years)years)

tactical plans are mid-range (one tactical plans are mid-range (one year or less)year or less)

operations plans are short-term operations plans are short-term (day-to-day)(day-to-day)

OrganizingOrganizing

what jobs need to get donewhat jobs need to get done hire and train new employeeshire and train new employees arranging equipment, materials arranging equipment, materials

and other resourcesand other resources

DirectingDirecting

conveying your plans, conveying your plans, assignments, and instructions to assignments, and instructions to your employeesyour employees

ControllingControlling

the process of comparing your the process of comparing your expected results with actual expected results with actual performanceperformance

Leadership StylesLeadership Styles

Power-orientedPower-oriented• total control over the whole operations; works total control over the whole operations; works

best in large organizations or where employees best in large organizations or where employees are untrained, inexperienced or involved in a are untrained, inexperienced or involved in a crisiscrisis

Routine-orientedRoutine-oriented• keeping the operation running smoothly rather keeping the operation running smoothly rather

than accomplishing other goalsthan accomplishing other goals Achievement-orientedAchievement-oriented

• open to new ideas and seeks out employee open to new ideas and seeks out employee suggestionssuggestions

Management SkillsManagement Skills

human relationshuman relations communicationcommunication mathmath problem solving and decision makingproblem solving and decision making technical skillstechnical skills time managementtime management conceptual skills (thinking, reasoning conceptual skills (thinking, reasoning

and logic)and logic)

Management PlanManagement Plan

day-to-day operational policiesday-to-day operational policies organizational structureorganizational structure hiring policieshiring policies personnel policiespersonnel policies

• working hours, payment policies, working hours, payment policies, benefits, termination policiesbenefits, termination policies

purchasing and inventory activitiespurchasing and inventory activities production and distribution activitiesproduction and distribution activities total quality managementtotal quality management