chapter 19

Chapter 19

Health and Recreation Service

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• Part I Dialogues

• Part II Vocabulary Study

• Part III Listening and Speaking

• Part IV Practical Writing

• Part V Feature Reading

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Dialogue 1At the Health Club

Context: Mr. Reed comes to Health Club, and a clerk greets him

Pre-listening questions:

1) What kind of massage will the man have?

2) When will the man pay the bill?

Staff: Good afternoon ,sir. Welcome to the health club!

Guest: Good afternoon, I’m staying in this hotel.

Can I use the facilities here?

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Staff: Yes, for registered guest, the use of the facilities are free. May I know your room number, please?Guest: of course. I’m staying in Room 1206.this is the room card(Checking the room card and giving it back)Staff: OK, Mr. Reed, Let me introduce to you our facilities ours is the best health club in the town. Our gym has the latest sports apparatus, a tennis and squash courts and both indoor and outdoor swimming pools, a steam room, spa pools sauna and massage rooms .Which do you prefer?Guest: Oh, I just want to sit down and relax.Staff: Then how about the tradition Chinese massage ? It will relieve your stress and tiredness. But before the massage you may need a sauna .

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Guest: It sounds good . But is that all free .Staff: Well, for guests staying in our hotel sauna is free and we give a 50% discount on massage .That is ,RMB 20per hourGuest: OK. Should I pay the bill before or after it.

Staff: Neither , sir . You’ll just sign your bill after the service

and pay it when you check out.

Guest: I see. Can you show me where it is?

Staff: Sure. This way ,please.

(They arrive at the locker room.)

Staff: Here is the key to your locker. I will come back after

you finish sauna . Have a good time, Mr. Reed.

Guest: Thanks a lot .

Staff: You’re welcome.

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Dialogue 2 At the Karaoke

Context: Miss Thompson and Mrs. Clement are at a

Karaoke bar .A host greets them.


1) What do they order for drinks?

2) Who will prepare the songs which the guests have

ordered?

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Staff: Good evening, ladies !Welcome to Oasis KTV Bar! For

how many?

Guest1: TwoStaff: So a room for two. Could I know whether you are staying at this hotelGuest1: Yes Our room number is 1432(The host quickly notes down the room number)Staff: And your names, please?Guest1: Mrs. Clement and Miss Thompson

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Staff: C-L-E-M-E-N-T and T-H-O-M-P-S-O-N. Is this correct?

Guest: Exactly.

(Write down their names)

Staff: Now ladies ,since you’re registered guests, singing

Is free. We only charge you for the drinks and snacks. You

may pay the bill when you check out. Please come this

way. Is this room OK?

Guest1: Awesome!

Staff: Good. Here is the song list, song order slip and a pencil.

Just write down the songs you want to sing on the slip.

Our DJ will prepare the songs you’re ordered. By the way ,

Do you want something to drink or some snacks?

Here is the drink list

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Guest1: I would like some soda water .How about you?.

Guest2 :Me too

Staff: Just a minute . (A few minutes later .)Here are two sodas

for you .Now can I take your song order?

Guest1: I can’t decide for the moment What about you,

Mrs. Clement?.

Guest2: I would like “Sailing”

Staff: No problem .Take your time ,ladies .I’ll be at your service

at any time .your first song “Sailing” will begin soon .Enjoy

yourselves!

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Context: Mr. Ramsay and his wife come to the swimming

pool of the Atlantic Hotel .A receptionist comes to

greet them.


1) How many swimming pools are there in this hotel ?

What are they?

2) Why is Mr. Ramsay worried?

Dialogue 3 At the Swimming Pool

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Staff: Good afternoon, madam and sir .How may I help you?

Guest1: Yes .We’re Mr. and Mrs. Ramsay in room 1802.

Staff: Welcome. For registered guests ,swimming is free of

charge.

Guest: Well, you see ,my wife hates suntan, but sunshine is

never too much for me .Staff: Oh, I see. We have both an indoor and an open-air swimming pool to please you both.

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Guest2: What is the temperature of the indoor poor?

Staff: It’s a solar hated one with a temperature of some

24 degree.

Guest1: That’s good. But to tell you the truth ,my wife

doesn’t swim well. I don’t know whether I can

leave her aloneStaff: Don’t worry , sir. We have full-time coaches to ensure her safety.Guest2:Isn’t it great, darling? What are we wait for?Staff: Do you have any valuables to deposit ?Guest2: Oh yeah, I forgot to take of my earring just now.

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Staff: Never mind! We have free safe deposit boxes for guess in need. Guest2: Thank you, can I have one..Staff: Of course. Now Mr. Ramsay, men’s locker room is on the left hand of the lobby .Mrs. Ramsay, let me show you the way to the deposit room and the lady’s locker room.Guest2: It’s so kind of you to do me all thisGuest1: Thank you very much.Staff: Sure.

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Context: Mr. Johnson makes a phone call to the Recreation

Center to reserve the hotel’s golf course. A

receptionist the call.


1) Why is one of the courses called the national course?

2) What is the rate for the national course?

Dialogue 4 Golfing

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Staff: Good morning. Recreation Center. How may I help

you?

Guest: Good morning. This is Bob Johnson. I’d like to book your

golf course.

Staff: How many people do you have?

Guest: Two.

Staff: When will you come to play?Guest: Tuesday morning, about 9:00 a.m. Staff: Do you want to rent our buggy ,caddie bag and club?

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Guest: Yes, please.

Staff: Mr. Johnson, we have two courses , the lake

course and the national course. Which one do

you want?

Guest: What’s the difference?

Staff: There are no big differences except that the

national course is the course of National

Championship.

Guest: I see .I want the national course. What is the

rate for it.

Staff: RMB45 ,including coffee or tea ,18 hotels of

championship golf and buggy.

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Guest: Do I have to pay the caddie fee?

Staff: Yes, I’m afraid you have to ,because a tip for

the caddie is not included in RMB45.

Guest: Ok. Anything else?

Staff: No. All right, Mr. Johnson, you’ve reserved the

national course for Tuesday, about 9:00 a.m.

Am I correct?

Guest : Exactly.

Staff: See you Tuesday, Mr. Johnson.

Guest: Goodbye.

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Vocabulary Study

facility n. gym n. apparatus n. squash n.court n. steam room spa n. sauna n. massage n.

设施健身房设备，器械壁球（网球、壁球等的）球场蒸汽浴室，土耳其浴室水疗桑拿浴，蒸汽浴按摩

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relieve v.

stress n.

discount n.

locker room

karaoke n.

oasis n.

registered adj.

state-of-the-art

audio visual adj.

awesome adj.

缓解，减轻紧张，压力折扣衣帽间卡拉 OK，自伴奏录音（沙漠中的）绿洲，舒适的地方已注册的已登记入住的一流的，最先进的视听的 ,利用视觉和听觉的极好的（美国口语）

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DJ (disc jockey)

snack n.

soda water

Atlantic n.

suntan

to tell you the truth

valuables n.

deposit n ＆ v.

earring n.

lobby n.

流行音乐播音员，骑音师小吃，零食苏打水大西洋晒黑说实话贵重物品存放耳环大厅

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golf n ＆ v.

course n.

buggy n.

caddie bag

club n.

championship n.

rate n.

18 holes

caddie n.

tip n.

高尔夫球；打高尔夫球（高尔夫球）球场（高尔夫球）球车高尔夫球棒袋高尔夫球球棍锦标赛价格，费用十八个球洞小费

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Exercise 1:

Match the expressions on the left with the best meaning

on the right.1. -----relax a. a reduction made in the cost of buying goods

2. -----snack b. to make something certain to happen

3. -----ensure c. something eaten informally between meals

4. -----rate d. to become less active and worried

5. -----discount e. a charge or payment fixed according to a

standard scale

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Exercise 2:

Complete the following with words or expressions

from the dialogues.

1. The sport a------- in this fitness centre are all imported .

2. To t----- ,I’m not a qualified teacher because I’m not

patient enough.

3. After a whole day’s hiking ,I believe you won’t refuse a

traditional Chinese massage as it will r----------your sore

and stiff muscles.

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4. The porter seemed unhappy because I forgot to

give him a t--------- .

5. The guests to swimming pool are suggested to d

---------- their valuables in the safe.

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1. Functional Sentences迎接前来健身娱乐的客人

Good morning.

Welcome to Oasis Karaoke Bar ! Can I help you?

Are you being helped ?

How can I help you ?

Welcome here / to our sauna parlor.

Could I be any of help?

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询问客人是否登记以及登记信息

Are you

staying at our hotel?

registered guests?

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Could I know

your name ?

your room number ?

yow to spell your name?

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告知客人收费标准和方式

For ， we

registered guest … only charge for the

drinks and snacks.

guests staying at our hotel … give a 20%

discount on facials.

guests not staying at the hotel …suppose

you’ll have to get a membership of our

club/suppose you’ll have to join in our club.

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For ,

registered guests … swimming/ ball games/ sauna/ sports apparatus/ karaoke is free/free of charge/complimentary.

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For registered guests, will be When they

Accounts…settled…check out.

Bill … paid … leave our hotel.

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询问客人要求和爱好

would you like

How … your hair cut ?

What for drinks and snacks?

What kind of

Hairstyle is in your favor ?

Massage is to your liking?

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安慰以及祝愿

Don’t worry ! We have full-time coaches to insure your safety.

Never mind !ours are all quality products .

No problem! Our staff will take care of your kid while you are bowling .

Take your time ! I am at your service at any time.

You won’t be disappointed !

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Have a good time !/ Have a good day !

Enjoy yourself !

Have a good time !/ Have a good day !Enjoy yourself !

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2. Answer the following questions

a. How would you greet a guest into your health club?

b. What would you say if you want to know whether a guest stays at your hotel?

c. If a guest is staying at your hotel ,how would you tell him\her that all ball games are free of charge?

d. If a guest does not stay at your hotel ,how would you tell him\ her that you only accept members?

e. What would you say when you want to know his\ her name and room number?

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f. If a guest doesn’t know when to pay the bill for the drinks he\ she has ordered ,what would you say to him\her?

g What would you say when a lady is worried about her wedding ring before she swims?

h. What would you say if a guest has waited for his\her turn for a long time in your barber’s\hairdresser’s?

i. What would you say to a guest for massage to express your good wishes?

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Exercise 1: Listen to the short dialogues.

Fill in the blanks. Then practice with your partner.

Dialogue 1

Staff: Good morning. Sonic Karaoke. Can I ＿

Guest: Good morning. I want a VIP room.Staff: persons ,please?Guest: Eight. So we need a large room.

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Dialogue 2Staff: How would you like yourGuest: I really have no idea .My hair gets too long . Perhaps I just like it cut shorter .Staff: afros? It’s quite stylish these days.Guest: Cool. I’ll try.

Dialogue 3Staff: your ,please?Guest: Room1809.Staff: And your ?Guest: Mr. Harrison and Mr. Churchill

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Dialogue 4Staff: We will give a 30% on spa for guest ?Guest: What if I don’t stay here?Staff: Then I suggest you our club. Guest: OK.I believe a membership is necessary and more economical.

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Dialogue 5Guest: I really don’t know which song to begin with .I’m so nervous.Staff: !I’m not at your at any time. Guest: thank you. You’re very helpful. Staff: You are .

Dialogue 6Guest : What is the temperature of the indoor swimming pool?Staff : it’s a heated one of 22 degrees.Guest: But I should like to enjoy some sunshine.Staff : Then the outdoor one?

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Exercise 2: Listen and fill in the missing information.

Mr./Mrs./Ms. : Beginning Date:

Separate instruction: Yes\No:

Apply for: Stay time:

Class type: Attire size:

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Exercise 3:Listen and fill in the blanks.Receptionist: We have morning class from ,

from2:00p.m to4:00p.m,and evening class from

. which one do you like to ?

Guest: Let me see….Yeah I’d like the evening class. How about

the class size?Receptionist : Our class size is limited, twenty people for each class.Guest: Oh, the class is for me . I’m rather on these things. Receptionist : Don’t worry Mr. Hurst . We have our professional to tutor you separately. Guest: That’s marvelous. And how much shall I pay for the that instruction?

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Receptionist : That how long you are going to stay in the class. We have two weeks class, .Guest: I want the one month class.Receptionist : In that case, another will be added to RMB 190 .Do you still want it? Guest: Yes, please.Receptionist : Do you wear or get a set of ours? Guest: I want a set of yours.Receptionist: What’s your size, please? I mean S, ?

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Guest: M , I suppose.

Receptionist: Let me check. A new evening class will begin That’s Is that OK with you?

Guest: Yes. Thank you so much.

Receptionist: Thank you for calling, Ms. Hurst. See

you Thursday evening!

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Exercise 4: Complete the dialogue orally with the

Chinese prompts.Staff: ( 早上好 . 常春藤健身俱乐部．有何吩咐）Guest: This is John Nicholson. I’d like to know about your tennis courts.Staff: .( 好的 , 尼克尔森先生 . 我们有四个网球场 , 都在我们酒店附近 .)Guest: Good. Do I have to reserve now if I want a court?Staff: ( 您是住店客人吗 ?)Guest: Excuse me?Staff: ( 您是住在我们酒店的客人吗 ?)Guest: Yes, of course. My room number is 514 . Is that Necessary?

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Staff: ( 不一定 . 但是对于住店客人 ,我们免费提供球拍和发球器 .)

Guest: I see.Staff: ( 因此 , 尼克尔先生 , 您需要一个网球场 , 请问是几点钟的呢 ?)Guest: Tomorrow afternoon, about 2:00 p.m.Staff: ( 好吧 , 尼克尔先生 , 我们的巴士两点差一刻会在挺车场接你 .)Guest: That’s fine . Thank you .Goodbye.Staff: ( 不用客气明天见．）

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Exercise 5: Role PlayHagen 是住在你们酒店的客人 , 他是一位运动员 , 经过一天的训练 , 他很疲倦 , 肌肉酸痛 , 他来到了你们的康乐中心 , 假如你是按摩部的接待员 , 请你和你的搭档准备这个对话 , 并在班上表演 .假如你是酒店的美容沙龙的美容师 , 你接待了史密斯夫人 , 她明天有一个重要的会晤 , 你为你她设计一个美容方案 , 使明天的她看上去年轻 , 精力充沛 . 请你和你的搭档准备这个对话 , 并在班上表演 .

福特先生和夫人住在你们酒店 , 他们想去游泳池游泳 , 但不知道四岁的儿子该有谁看管 , 福特夫人并不太会游泳 , 想找人指导一下 , 假如你是游泳池的接待员 , 请帮他们解决以上问题 . 请你和你的搭档准备这个对话 , 并在班上表演 .

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Notice

饭店的康乐部门接待客人时以面对面的交流为主，但也会遇到书面告知客人一些注意事项、警告、使用说明等，这些在文体上一般没有特殊要求。有时遇到一些突发事件，在不可能一一告知客人的情况下，就要使用通知这种文体。通知格式比较简单，内容上说明相关事件的时间、地点、对象和发出通知的单位。下面是一个健身中心的通知。

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Notice

Our swimming pool will be closed for renovation from January 6 to January 31, It will re-open on February 1 to February 4. Our staff will be able to arrange access for guests to use the Carlton Club Pool . Health club

fee of RMB50 per person per day will be billed back to guests of this club.

Ivy Health Club

January 2, 2005

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• Exercise: 请给 Ebony 健身中心拟一份通知，内容是：由于雨季即将到来，室外游泳池暂停使用，再行通知。请游泳的客人使用室内游泳池。有所不便敬请原谅。

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History of Massage

Pre-reading questions:

1) What is the function of rubbing, according to Hippocrates?

2) When was Swedish developed?

3) What kinds of patients were treated with massage during World War 1?

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Massage may be the oldest and simplest form of medical care.

Egyptian tomb paintings show people being massaged. In Eastern

cultures, massage has been practiced continually since ancient

times. A Chinese book from 2700 B.C, The Yellow Emperor’s

Classic of Internet Medicine, recommends “breathing exercises,

massage of skin and flesh, and exercises of hands and feet” as

the appropriate treatment for “complete paralysis, chills, and

fever.” It was one of the principal method of relieving pain for

Greek and Roman physicians. Julius Caesar was said to have

been given a daily massage to treat

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neuralgia. “The physicians must be experienced in many things,” wrote Hippocrates, the father of Western medicine, in the 5th century B.C, “but assuredly in rubbing……for rubbing can bind a joint that is too loose, and loosen a join that is too rigid.”

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Doctors such as Ambroise Pare, a 16th century physician to the French court, praised massage as a treatment for various ailments. Swedish massage, the method most familiar to Westerners, was developed in the 19th century by a Swedish doctor, poet, and educator named Per Henrik Ling. His system was based on a study of gymnastics and physiology, and on techniques borrowed from China, Egypt, Greece, and Rome. Physiotherapy, originally based on Ling’s methods, was established with the foundation in 1894 of the Society of Trained Masseurs. During World War 1 patients suffering from nerve injury or shell shock were treated with massage. St. Thomas’s Hospital, London, had a department of massage until 1934. However, later breakthroughs in medical technology and pharmacology eclipsed massage as physiotherapists began increasingly to favor electrical instruments over manual methods of stimulating the tissues.

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Massage lost some of its value and prestige with

the unsavory image created by “massage parlors”.

This image is fading as awareness of the value and

therapeutic properties of massage grow.

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Massage is now used in intensive care units, for

children, elderly people, babies in incubators, and

patients with cancer, AIDS, heart attacks, or

strokes. Most American hospices have some

clinics, and pain clinics.

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A variety of massage techniques have also been incorporated into several other complementary therapies, such as aromatherapy, reflexology, Rolfing, and osteopathy.

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Exercise 1:choose from below an appropriate Chinese to

match each equivalent in the passage.

医疗吐纳练习缓解疼痛松弛关节突破

神经损伤炮弹休克心脏病医疗科技按摩室

医疗仪器加护病房瑞典式按摩

戒毒所电子仪器

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Exercise 2: Substitution Practice

1. The Yellow Emperor’s Classic of Internal Medicine introduces massage as __________.a) a treatment for nerve injuryb) a treatment for shell shockc) a treatment for complete paralysis, chills, and feverd) a treatment for heart attacks

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2. What did Hippocrates mean when he said “the physician must be experienced in many things……but assuredly in rubbing……?

a) Massage has a long history.b) Physicians should be good at massage.c) Massage is one of the oldest treatments.d) A physician must be good at everything.

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3. What made massage become less favored?a) World War 1. b) Lack of good masseurs.c) Little curative effect.d) Breakthroughs in medical technology and

dpharmacology.

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4. Which of the following is not suggested in the author’s point of view on massage parlors?

a) Massage parlors sometimes have a bad image.b) The value and prestige of massage as a therapy is

affected by the bad image of massage parlors.c) The image of massage parlors is getting better.d) Massage parlors lack in popularity.

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5. Some of massage techniques are used in the following healing methods except _________.

a) reflexologyb) aromatherapyc) osteopathyd) chemotherapy

chapter 19

Documents

room ok

locker room

steam room

room numberstaff

room card

good afternoon

good evening

good time