chapter 2 copyright © 2014 pearson education, inc.chapter 2 - 1 mastering team skills and...
TRANSCRIPT
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Chapter 2
Copyright © 2014 Pearson Education, Inc. Chapter 2 - 1
Mastering Team Skills and Interpersonal Communication
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Learning Objectives
1. Communicating effectively in teams
2. Communicating collaboratively
3. Making meetings more productive
4. Improving listening skills
5. Improving nonverbal communication
6. Developing business etiquette
Copyright © 2014 Pearson Education, Inc. Chapter 2 - 2
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Communicating Effectively
in Teams
Copyright © 2014 Pearson Education, Inc. Chapter 2 - 3
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Copyright © 2014 Pearson Education, Inc. Chapter 2 - 4
•Information
•Knowledge
•Solutions
•Diversity
•Performance
Advantages of Teams
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Copyright © 2014 Pearson Education, Inc. Chapter 2 - 5
•Hidden Agenda
•Groupthink
•Cost Issues
Disadvantages of Teams
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Copyright © 2014 Pearson Education, Inc. Chapter 2 - 6
Traits of Effective Teams
•Clarity of Purpose •Full Engagement
•Consensus •Creativity
•Technical Skills •Communication
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Summary of Discussion
Copyright © 2014 Pearson Education, Inc. Chapter 2 - 7
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Collaborating on Communication Efforts
Copyright © 2014 Pearson Education, Inc. Chapter 2 - 8
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Collaborative Writing
Copyright © 2014 Pearson Education, Inc. Chapter 2 - 9
Select Collaborators
Agree on Goals
Take Time to Bond
Set Responsibilities
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Collaborative Writing
Copyright © 2014 Pearson Education, Inc. Chapter 2 - 10
Clarify Processes
Avoid Group Writing
Use Compatible Tools
Check Progress Often
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Collaborative Technology
Copyright © 2014 Pearson Education, Inc. Chapter 2 - 11
•Content Management•Shared Workspaces•Groupware
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Workplace Feedback
Copyright © 2014 Pearson Education, Inc. Chapter 2 - 12
•Constructive
•Destructive
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Summary of Discussion
Copyright © 2014 Pearson Education, Inc. Chapter 2 - 13
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Making Your Meetings More Productive
Copyright © 2014 Pearson Education, Inc. Chapter 2 - 14
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Productive Meetings
Copyright © 2014 Pearson Education, Inc. Chapter 2 - 15
The Purpose Participants
Time & Venue The Agenda
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Conduct Meetings
Copyright © 2014 Pearson Education, Inc. Chapter 2 - 16
•Stay Focused
•Follow the Rules
•Encourage
•Participate
•Close Effectively
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Copyright © 2014 Pearson Education, Inc. Chapter 2 - 17
• Instant Messaging•Teleconferencing•Videoconferencing•Web Meetings
Virtual Meetings
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Summary of Discussion
Copyright © 2014 Pearson Education, Inc. Chapter 2 - 18
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Improving Your Listening
Skills
Copyright © 2014 Pearson Education, Inc. Chapter 2 - 19
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Approaches to Listening
Copyright © 2014 Pearson Education, Inc. Chapter 2 - 20
Content Critical
ActiveEmpathic
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The Listening Process
1. Receiving
2. Decoding
3. Remembering
4. Evaluating
5. RespondingCopyright © 2014 Pearson Education, Inc. Chapter 2 - 21
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Copyright © 2014 Pearson Education, Inc. Chapter 2 - 22
Selective Listening
Selective Perception
Language or Experience
Barriers to Listening
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Summary of Discussion
Copyright © 2014 Pearson Education, Inc. Chapter 2 - 23
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Improving Your Nonverbal
Communication Skills
Copyright © 2014 Pearson Education, Inc. Chapter 2 - 24
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Copyright © 2014 Pearson Education, Inc. Chapter 2 - 25
Nonverbal Signals
Verbal Messages
ReplaceEnhance Weaken
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Copyright © 2014 Pearson Education, Inc. Chapter 2 - 26
Facial Expressions
Vocal Characteristics
Touching Behavior
Gestures and Posture
Personal Appearance
Time and Space
Categories of Nonverbal Communication
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Summary of Discussion
Copyright © 2014 Pearson Education, Inc. Chapter 2 - 27
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Developing Your Business Etiquette
Copyright © 2014 Pearson Education, Inc. Chapter 2 - 28
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In the Workplace• First Impressions
• Personal Appearance• Personal Demeanor• Business Meetings• Phone Skills or Habits
Copyright © 2014 Pearson Education, Inc. Chapter 2 - 29
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In Social Settings
Copyright © 2014 Pearson Education, Inc. Chapter 2 - 30
• First Impressions
• Personal Introductions• Business Meals• Mobile Phones• Virtual Assistants
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Copyright © 2014 Pearson Education, Inc. Chapter 2 - 31
Business Etiquette Online
• Avoid personal attacks and stay focused
• Do not present opinions as facts
• Use good grammar and punctuation
• Use updated virus protection
• Ask permission before chatting
• Control language and emotions
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Copyright © 2014 Pearson Education, Inc. Chapter 2 - 32
Business Etiquette Online
• Avoid multitasking and IM
• Never assume you have privacy
• Avoid “reply all” in email
• Do not waste other people’s time
• Respect personal boundaries
• Take care when commenting online
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Summary of Discussion
Copyright © 2014 Pearson Education, Inc. Chapter 2 - 33
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Mastering Team Skills and Interpersonal Communication
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Copyright © 2014 Pearson Education, Inc. Chapter 2 - 35