chapter 2 tourism marketing environment · external tourism marketing environment macro demographic...

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Chapter 2 Tourism Marketing Environment

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Page 1: Chapter 2 Tourism Marketing Environment · External Tourism Marketing Environment Macro Demographic Economic Politic/ law Technology Culture ,norm, fashion Natural resource War Epidemic

Chapter 2 Tourism Marketing Environment

Page 2: Chapter 2 Tourism Marketing Environment · External Tourism Marketing Environment Macro Demographic Economic Politic/ law Technology Culture ,norm, fashion Natural resource War Epidemic

Chapter 2 Tourism Marketing Environment

Topic

Environment

Marketing Environment

Macro &Micro Environment

Marketing Environment Model

SWOT ANALISIS

Page 3: Chapter 2 Tourism Marketing Environment · External Tourism Marketing Environment Macro Demographic Economic Politic/ law Technology Culture ,norm, fashion Natural resource War Epidemic

Chapter 2 Tourism Marketing Environment

Page 4: Chapter 2 Tourism Marketing Environment · External Tourism Marketing Environment Macro Demographic Economic Politic/ law Technology Culture ,norm, fashion Natural resource War Epidemic

Chapter 2 Tourism Marketing Environment

Page 5: Chapter 2 Tourism Marketing Environment · External Tourism Marketing Environment Macro Demographic Economic Politic/ law Technology Culture ,norm, fashion Natural resource War Epidemic

Chapter 2 Tourism Marketing Environment

Page 6: Chapter 2 Tourism Marketing Environment · External Tourism Marketing Environment Macro Demographic Economic Politic/ law Technology Culture ,norm, fashion Natural resource War Epidemic

Tourism marketing environment

External Tourism marketing environment

macro micro

Internal Tourism marketing environment

Page 7: Chapter 2 Tourism Marketing Environment · External Tourism Marketing Environment Macro Demographic Economic Politic/ law Technology Culture ,norm, fashion Natural resource War Epidemic

External Tourism Marketing Environment

Macro

Demographic

Economic

Politic/ law

Technology

Culture ,norm, fashion

Natural resource

War

Epidemic

Etc

Micro

Intermediaries

Customer/tourist

Competitor

Suppliers = tourism business

Page 8: Chapter 2 Tourism Marketing Environment · External Tourism Marketing Environment Macro Demographic Economic Politic/ law Technology Culture ,norm, fashion Natural resource War Epidemic

External Tourism marketing environment

Macro

Demographic

Population

birth rate

age sex or gender

occupation

Page 9: Chapter 2 Tourism Marketing Environment · External Tourism Marketing Environment Macro Demographic Economic Politic/ law Technology Culture ,norm, fashion Natural resource War Epidemic

External Tourism Marketing Environment

Macro

economic

fuel price

currency

interest

growth rate gdp

tourism

labor information

Page 10: Chapter 2 Tourism Marketing Environment · External Tourism Marketing Environment Macro Demographic Economic Politic/ law Technology Culture ,norm, fashion Natural resource War Epidemic

อัตราดอกเบี้ยเงินฝากส าหรับบุคคลธรรมดา ของธนาคารพาณิชย์(%) ประจ าวันที่ 2 สิงหาคม 2556

Bank of thailand

Deposit Interest

ออมทรัพย์ 0.750

ประจ า 3 เดือน 1.625 - 2.00 ประจ า 24 เดือน 2.625

Loan interest

ปกติ 7.00 สูงสุด 16.00

ผิดนัด 23.00 บัตรเครดิต 20.00

Page 11: Chapter 2 Tourism Marketing Environment · External Tourism Marketing Environment Macro Demographic Economic Politic/ law Technology Culture ,norm, fashion Natural resource War Epidemic

Labor info

64.46 ล้านคน

วัยแรงงาน 39.41

มีงานท า 38.94

เกษตร/นอก เกษตร 15.43/23.51

300 bath

25,128 bath

Page 12: Chapter 2 Tourism Marketing Environment · External Tourism Marketing Environment Macro Demographic Economic Politic/ law Technology Culture ,norm, fashion Natural resource War Epidemic

Gross domestic propensity

Page 13: Chapter 2 Tourism Marketing Environment · External Tourism Marketing Environment Macro Demographic Economic Politic/ law Technology Culture ,norm, fashion Natural resource War Epidemic

Gross domestic propensity/capital

Page 14: Chapter 2 Tourism Marketing Environment · External Tourism Marketing Environment Macro Demographic Economic Politic/ law Technology Culture ,norm, fashion Natural resource War Epidemic

Tourism Marketing Environment

Tourism thailand.org

marketing database

Tourism balance

International tourists

Outgoing Thai tourists

Number of hotel room

Tourism resouces

Page 15: Chapter 2 Tourism Marketing Environment · External Tourism Marketing Environment Macro Demographic Economic Politic/ law Technology Culture ,norm, fashion Natural resource War Epidemic

International Tourist Arrival to Thailand

2011 2012 % 2013

Jan - june

19,230,470 22,353,903 16.24 26,546,725

Page 16: Chapter 2 Tourism Marketing Environment · External Tourism Marketing Environment Macro Demographic Economic Politic/ law Technology Culture ,norm, fashion Natural resource War Epidemic

Tourism balance 2012

2012 tourism

receipt

Tourism

expenditure

Tourism balance

%

Grand total

983,528 137,861 846,066 29.34

Page 17: Chapter 2 Tourism Marketing Environment · External Tourism Marketing Environment Macro Demographic Economic Politic/ law Technology Culture ,norm, fashion Natural resource War Epidemic
Page 18: Chapter 2 Tourism Marketing Environment · External Tourism Marketing Environment Macro Demographic Economic Politic/ law Technology Culture ,norm, fashion Natural resource War Epidemic

Tourism balance 2013

2013 tourism

receipt

Tourism

expenditure

Tourism balance

%

Grand total

1,207,145.82 146,410.70 1,060,735.12 25.37

Page 19: Chapter 2 Tourism Marketing Environment · External Tourism Marketing Environment Macro Demographic Economic Politic/ law Technology Culture ,norm, fashion Natural resource War Epidemic

External Tourism Marketing Environment

macro

politic

law

war

crime

Techno

Page 20: Chapter 2 Tourism Marketing Environment · External Tourism Marketing Environment Macro Demographic Economic Politic/ law Technology Culture ,norm, fashion Natural resource War Epidemic

External Tourism Marketing Environment

Micro

tourists customers

Page 21: Chapter 2 Tourism Marketing Environment · External Tourism Marketing Environment Macro Demographic Economic Politic/ law Technology Culture ,norm, fashion Natural resource War Epidemic

External Tourism Marketing Environment

Micro/competitor

Page 22: Chapter 2 Tourism Marketing Environment · External Tourism Marketing Environment Macro Demographic Economic Politic/ law Technology Culture ,norm, fashion Natural resource War Epidemic

External Tourism Marketing Environment

Micro

Suppliers

Page 23: Chapter 2 Tourism Marketing Environment · External Tourism Marketing Environment Macro Demographic Economic Politic/ law Technology Culture ,norm, fashion Natural resource War Epidemic

External Tourism Marketing Environment

micro

Page 24: Chapter 2 Tourism Marketing Environment · External Tourism Marketing Environment Macro Demographic Economic Politic/ law Technology Culture ,norm, fashion Natural resource War Epidemic

External Tourism Marketing Environment

micro/agent

Page 25: Chapter 2 Tourism Marketing Environment · External Tourism Marketing Environment Macro Demographic Economic Politic/ law Technology Culture ,norm, fashion Natural resource War Epidemic

External Tourism Marketing Environment

Micro / Online Agent

Page 26: Chapter 2 Tourism Marketing Environment · External Tourism Marketing Environment Macro Demographic Economic Politic/ law Technology Culture ,norm, fashion Natural resource War Epidemic

Internal Tourism Marketing Environment

Management resource

man money materials management

marketing management

marketing mix 7Ps

Page 27: Chapter 2 Tourism Marketing Environment · External Tourism Marketing Environment Macro Demographic Economic Politic/ law Technology Culture ,norm, fashion Natural resource War Epidemic

Hotel Marketing Department

Sale coordinator

Sale executive

Sale manager

Senior sale manager

Assistance director of sale

Director of sale

Director of sale n marketing

Asst director of marketing room, mice

Director of marketing

Director of marketing regional

Page 28: Chapter 2 Tourism Marketing Environment · External Tourism Marketing Environment Macro Demographic Economic Politic/ law Technology Culture ,norm, fashion Natural resource War Epidemic
Page 29: Chapter 2 Tourism Marketing Environment · External Tourism Marketing Environment Macro Demographic Economic Politic/ law Technology Culture ,norm, fashion Natural resource War Epidemic

External Tourism Marketing Environment

Macro

Technology

digital life

digital marketing

Page 30: Chapter 2 Tourism Marketing Environment · External Tourism Marketing Environment Macro Demographic Economic Politic/ law Technology Culture ,norm, fashion Natural resource War Epidemic

External Tourism Marketing Environment

Page 31: Chapter 2 Tourism Marketing Environment · External Tourism Marketing Environment Macro Demographic Economic Politic/ law Technology Culture ,norm, fashion Natural resource War Epidemic

External Tourism Marketing Environment

Page 32: Chapter 2 Tourism Marketing Environment · External Tourism Marketing Environment Macro Demographic Economic Politic/ law Technology Culture ,norm, fashion Natural resource War Epidemic

digital marketing

Page 33: Chapter 2 Tourism Marketing Environment · External Tourism Marketing Environment Macro Demographic Economic Politic/ law Technology Culture ,norm, fashion Natural resource War Epidemic

Marketing Environment Model

Page 34: Chapter 2 Tourism Marketing Environment · External Tourism Marketing Environment Macro Demographic Economic Politic/ law Technology Culture ,norm, fashion Natural resource War Epidemic
Page 35: Chapter 2 Tourism Marketing Environment · External Tourism Marketing Environment Macro Demographic Economic Politic/ law Technology Culture ,norm, fashion Natural resource War Epidemic

Swot analysis

Page 36: Chapter 2 Tourism Marketing Environment · External Tourism Marketing Environment Macro Demographic Economic Politic/ law Technology Culture ,norm, fashion Natural resource War Epidemic

Swot analysis

Page 37: Chapter 2 Tourism Marketing Environment · External Tourism Marketing Environment Macro Demographic Economic Politic/ law Technology Culture ,norm, fashion Natural resource War Epidemic

Swot analysis

Page 38: Chapter 2 Tourism Marketing Environment · External Tourism Marketing Environment Macro Demographic Economic Politic/ law Technology Culture ,norm, fashion Natural resource War Epidemic

Swot analyesis

Page 39: Chapter 2 Tourism Marketing Environment · External Tourism Marketing Environment Macro Demographic Economic Politic/ law Technology Culture ,norm, fashion Natural resource War Epidemic

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