chapter 3 communicating in a world of diversity copyright © 2014 pearson education, inc. publishing...
TRANSCRIPT
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Chapter 3
Communicating in a World of Diversity
Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 1Chapter 3 -
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The Advantages of Workforce Diversity
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Obtaining More Views and Ideas
Understanding of Diverse Markets
Accessing a Broader Pool of Talent
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Challenges of Intercultural
Communication
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Connecting with Diverse Employees
Working Together Closely
Sending and Receiving Messages
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Negative Attitudes
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•Ethnocentrism•Xenophobia•Stereotyping
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Cultural PluralismAccepting multiple cultures on their own
terms
•Avoid Assumptions
•Avoid Judgments
•Acknowledge
Distinctions
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Legalities and Ethics
Seek MutualGround
Withhold Judgment
Send HonestMessages
Respect CulturalDifferences
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Social Differences• Attitudes about work and success• Concepts of roles and status• The use of manners• Concepts of time• Orientation toward the future• Openness and inclusiveness
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Age Differences
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Multiple Generations
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Gender Differences
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•Cultural Bias•Workplace Roles•Communication
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Religious Differences
Personal Beliefs
Workplace Issues
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Ability Differences
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•Sensitivity•Respect•Assistance
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Adapting to Any Business Culture
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Personal Biases
The “Golden Rule”
Tolerance, Flexibility, and Respect
Patience and a Sense of Humor
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Adapting to U.S. Business Culture
IndividualismEquality
Opportunity to pursue dreams and goals
Privacy and Personal Space
Time Schedules
ReligionNo single religion
Communication Style
Content and transactions not relationships or group harmony
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Studying Other Cultures
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•Research •Practice
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Studying Languages
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Career Opportunities
Social Situations
Business Relationships
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Writing Clearly
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Word Choice
Transitional Elements
Numbers and Dates
Avoid HumorAnd Popular Culture
Conciseness
International Addresses
Slang, Jargon, or Idioms
Audience ExpectationsUnderstand and meet expectations
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Speaking and Listening
• Speak slowly and clearly
• Don’t rephrase, unless it’s needed
• Look for and ask for feedback
• Don’t “talk down” to anyone
• Double-check for agreement
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Translators or Interpreters
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Written Communication
SpokenCommunication
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Help Others Adapt
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Expedite Communication
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