chapter 4: are you listening?

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Chapter 4: Are you Listening? http://www.youtube.com/watch?v=1d5T6D4ZwH w

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Chapter 4: Are you Listening?. http://www.youtube.com/watch?v=1d5T6D4ZwHw. What is listening?. Hearing vs Listening. Hearing – Process in which sound waves strike the eardrum and cause vibrations that are then transmitted to the brain Listening- - PowerPoint PPT Presentation

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Page 1: Chapter 4: Are you Listening?

Chapter 4:Are you Listening?

http://www.youtube.com/watch?v=1d5T6D4ZwHw

Page 2: Chapter 4: Are you Listening?

What is listening?

Page 3: Chapter 4: Are you Listening?

Hearing vs Listening Hearing –

Process in which sound waves strike the eardrum and cause vibrations that are then transmitted to the brain

Listening- Process which occurs when the brain reconstructs

these impulses and gives them meaning

Page 4: Chapter 4: Are you Listening?

What do we need to know about listening?

Page 5: Chapter 4: Are you Listening?

Listening is an Active Process Listening occupies more of our

communication time than speaking, writing, or reading

not a natural process

Is a learned skill

Requires effort

Page 6: Chapter 4: Are you Listening?

Four Parts of the Listening Process Attending Understanding Responding = verbally or nonverbally Remembering

Serial Communication

Page 7: Chapter 4: Are you Listening?

We only remember 50% of the information we listen to immediately after we hear it.

We only remember 35% after 8 hours.

We only remember 25% of this information after 2 ½ months.

Residual Messages

Page 8: Chapter 4: Are you Listening?

What causes poor listening?

Page 9: Chapter 4: Are you Listening?

General Listening Errors Hearing Problem Lack of effort Message overload Rapid Thought – mental spare time Noise (physical, psychological, physiological) Cultural Influences –

Things such as media have programmed us to listen in brief soundbites

Page 10: Chapter 4: Are you Listening?

Faulty Listening Behaviors Pseudolisteners-

Make appropriate gestures but not really listening

Selective listeners Only hear what they are interested in

Defensive listeners Take innocent comments as personal attacks

Page 11: Chapter 4: Are you Listening?

Faulty Listening Behaviors Insensitive listeners

Don’t look beyond the words

Stage Hogs Turn the conversation back to themselves

Page 12: Chapter 4: Are you Listening?

How can we listen more effectively?

Listen mentally

Listen physically

Know your goal

Page 13: Chapter 4: Are you Listening?

Listen Mentally Concentrate on the meaning of what is being

said rather than the precise words or mechanics (accent, grammar, etc.)

Work with the speech-thought differential 120-150 wpm is the average speech rate 500-600 wpm is the average thinking rate Use the time to summarize and paraphrase

Page 14: Chapter 4: Are you Listening?

Listen Physically Face the person

Adopt an open posture

Maintain comfortable eye contact

Lean slightly towards person

Listen to only one person at a time

Page 15: Chapter 4: Are you Listening?

Know Your Goal Informational

Understanding and retaining information

Critical Analyzing and evaluating content

Supportive Helping others

Page 16: Chapter 4: Are you Listening?

Informational Listening Paraphrase-

Put ideas in your own words

Look for key ideas

Take notes

Be opportunistic FIND SOMETHING to learn

Page 17: Chapter 4: Are you Listening?

Critical Listening Listen BEFORE evaluating

Evaluate the speaker’s Credibility (Ethos) Evidence and Reasoning (logos) Emotional Appeals (pathos)

Page 18: Chapter 4: Are you Listening?

Supportive Listening Also known as Active Listening Feedback is the most important aspect.

Page 19: Chapter 4: Are you Listening?

Types of Feedback

Non-evaluative Questioning/ probing (ask for more questions)

Supporting = show the person you care

Prompting = use silence or brief statements to draw the person out

Paraphrasing Put message into your own words Repeat the message making statement more general of

specific

Page 20: Chapter 4: Are you Listening?

Evaluative – advising/judging

Positive = Is it accurate and appropriate?

Negative= Is it constructive, wanted? What are your motives?

Formative = Is it the best time to give negative feedback?