chapter 4: are you listening?
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Chapter 4: Are you Listening?. http://www.youtube.com/watch?v=1d5T6D4ZwHw. What is listening?. Hearing vs Listening. Hearing – Process in which sound waves strike the eardrum and cause vibrations that are then transmitted to the brain Listening- - PowerPoint PPT PresentationTRANSCRIPT
Chapter 4:Are you Listening?
http://www.youtube.com/watch?v=1d5T6D4ZwHw
What is listening?
Hearing vs Listening Hearing –
Process in which sound waves strike the eardrum and cause vibrations that are then transmitted to the brain
Listening- Process which occurs when the brain reconstructs
these impulses and gives them meaning
What do we need to know about listening?
Listening is an Active Process Listening occupies more of our
communication time than speaking, writing, or reading
not a natural process
Is a learned skill
Requires effort
Four Parts of the Listening Process Attending Understanding Responding = verbally or nonverbally Remembering
Serial Communication
We only remember 50% of the information we listen to immediately after we hear it.
We only remember 35% after 8 hours.
We only remember 25% of this information after 2 ½ months.
Residual Messages
What causes poor listening?
General Listening Errors Hearing Problem Lack of effort Message overload Rapid Thought – mental spare time Noise (physical, psychological, physiological) Cultural Influences –
Things such as media have programmed us to listen in brief soundbites
Faulty Listening Behaviors Pseudolisteners-
Make appropriate gestures but not really listening
Selective listeners Only hear what they are interested in
Defensive listeners Take innocent comments as personal attacks
Faulty Listening Behaviors Insensitive listeners
Don’t look beyond the words
Stage Hogs Turn the conversation back to themselves
How can we listen more effectively?
Listen mentally
Listen physically
Know your goal
Listen Mentally Concentrate on the meaning of what is being
said rather than the precise words or mechanics (accent, grammar, etc.)
Work with the speech-thought differential 120-150 wpm is the average speech rate 500-600 wpm is the average thinking rate Use the time to summarize and paraphrase
Listen Physically Face the person
Adopt an open posture
Maintain comfortable eye contact
Lean slightly towards person
Listen to only one person at a time
Know Your Goal Informational
Understanding and retaining information
Critical Analyzing and evaluating content
Supportive Helping others
Informational Listening Paraphrase-
Put ideas in your own words
Look for key ideas
Take notes
Be opportunistic FIND SOMETHING to learn
Critical Listening Listen BEFORE evaluating
Evaluate the speaker’s Credibility (Ethos) Evidence and Reasoning (logos) Emotional Appeals (pathos)
Supportive Listening Also known as Active Listening Feedback is the most important aspect.
Types of Feedback
Non-evaluative Questioning/ probing (ask for more questions)
Supporting = show the person you care
Prompting = use silence or brief statements to draw the person out
Paraphrasing Put message into your own words Repeat the message making statement more general of
specific
Evaluative – advising/judging
Positive = Is it accurate and appropriate?
Negative= Is it constructive, wanted? What are your motives?
Formative = Is it the best time to give negative feedback?