Chapter 4 Summary by Kenneth Nwachukwu, Devarie Klish

TeamsIn order to be an effective team, members must communication skills:

Cooperation

Politeness

Patience

Enthusiasm

Dependability

Loyality

Building self-esteem

Types of teamsGenerally there are Three types of teams:

formal-teams made for a specific and organized purpose

Virtual teams-Made up of members from different locations

Informal teams-Teams that come together for a social purpose

team developmentOnce the team is in place, the team will eventually evolve and grow as a team but there are basic steps that teams take:

Getting to know each other

Learning to work together

Working together

Being successful

Team Member rolesEach member has their own individual role:

Facilitator

Recorder

Timekeeper

Encourager

Meeting as a TeamWhen planning a meeting:

Reserve a meeting place

Send an invitation to those who need to attend

Create and send an agenda

Start the meeting on time

Preview the agenda

Encourage participation

Keep discussion on topic

VocabularyTeam- two or more people working for the same goal

Formal teams- teams created for a specific and organized purpose

Virtual teams- members from different locations

Informal teams- teams that come together for social purpose

Facilitator- helps the team work through steps

Recorder-Creates minutes

Timekeeper- mindful of time

Encourager- positive and influences others

Skeptic-challenges the group to prove their solution correct

Parliamentary Procedures-Rules for conducting meetings

Chapter 4 pg. 80-84Sheridan Ward & Rosalinda Ipina

Written CommunicationA team often creates written reports on its findings and how it has reached its goals. Also, successful teams know that well-written messages reflect competence and professionalism.

Verbal CommunicationTeam members must be able to work together to create presentation and select the person who bests represents the group as a speaker.

Nonverbal CommunicationTeam members must be aware that the way in which a person walks, sits, and listens to others sends nonverbal communication signals.

Leadership StylesLeadership - can be defined as the ability to motivate or guide others

Leadership style - the way in which a manager or team leader leads employees or team members

laissez-faire - means leader lets someone complete a task on his or her own

democratic - leader encourages members or employees to participate in the leadership process

autocratic - leader determines policy, procedures, tasks, and responsibility of each team members or employees within the company

Characteristics of an Effective LeaderLeaders - people who can motivate and direct others and who can improve a process or situation. They have good communications, are trusted by others, take risks, and lead by example.

is self motivated

is a motivator, someone who can move others to take action

can manage conflict in a team and guide others to build consensus

is confident, positive, and sees the glass half full

does not feel he or she has to do everything

Overcoming Communication Barriers in TeamsIdentify the team’s purpose, goal, and objective for the task at hand.

Identify each team member’s responsibility for completing the task.

Identify ways to communicate with all team members while working on the project

Identify the processes needed to get to the solution

Identify conflicts as they happen and resolve them