chapter 5 nonverbal communication

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Nonverbal Nonverbal Communication Communication We speak only with our mouths, but we communicate with our whole bodies.

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Chapter 5 Nonverbal Communication

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Page 1: Chapter 5  Nonverbal Communication

Nonverbal Nonverbal CommunicationCommunication

We speak only with our mouths, but we communicate with our

whole bodies.

Page 2: Chapter 5  Nonverbal Communication

80% of Communication is 80% of Communication is NonverbalNonverbal

Gestures

Body Position

Facial Expressions

Tone of Voice

Page 3: Chapter 5  Nonverbal Communication

Why is it important to Why is it important to understand body language?understand body language?

See how people react to us and our ideas

You can control nervous habits and negative signals.

People respond and remember more of what they see than hear.

Page 4: Chapter 5  Nonverbal Communication

What is Positive Body What is Positive Body Language?Language?

Relaxed postureRelaxed armsGood eye contactNodding agreementSmiling at humorLeaning closerUsing gestures

Page 5: Chapter 5  Nonverbal Communication

What is Negative Body What is Negative Body Language?Language?

Body tension

Arms folded

Speaking hand to mouth

Fidgeting

Yawning

Page 6: Chapter 5  Nonverbal Communication

Interpreting Interpreting Nonverbal MessagesNonverbal Messages

Don't just look - see

Consider person's normal physical behavior

Look for clusters of signals, not just one

Page 7: Chapter 5  Nonverbal Communication

Facial ExpressionsFacial Expressions

Six emotions are the foundationSurpriseFearAngerDisgustHappinessSadness

Page 8: Chapter 5  Nonverbal Communication

Facial ExpressionsFacial Expressions

Different Facial Areas for different emotions

Disgust - nose, cheek, mouthSadness - brows and foreheadHappiness - cheeks and mouthFear - eyes and eyelids

Page 9: Chapter 5  Nonverbal Communication

Tone of VoiceTone of Voice

The pitch and timbre (distinctive tone) show the true feelings“Oh” can mean…

"You surprised me.""I made a mistake.""You're a pain in the neck!""You made me so happy!""I'm bored.""I'm fascinated.""I don't understand."

Page 10: Chapter 5  Nonverbal Communication

How to Tell LyingHow to Tell Lying

Decreased hand activityConcerned subconsciously, hands will give you awayHide them, sit on them, clasp them together

Increased Facial touchingEarlobe pullHand on browMouth coverLip PressHair Groom

Stiff and rigid postureIncreased body shifting

Page 11: Chapter 5  Nonverbal Communication

Multicultural MessagesMulticultural Messages

What means “Hook ‘em Horns” in Texas, means…

Italy - insult Brazil - good luck Hindus - cow

In business, body language wins out over verbal communication.

Frame of reference is important in understanding symbols.

Page 12: Chapter 5  Nonverbal Communication

Greetings are different Greetings are different around the worldaround the world

Latinos hugJapanese bowFrench kiss both cheeksEnglish & Americans shake handsRomans clasped forearmsArab citizens say “Salaam”Eskimos slap hands on heads or shouldersMaoris rub nosesPolynesians embrace each other and rub backs

Page 13: Chapter 5  Nonverbal Communication

How Countries How Countries Feel About DistanceFeel About Distance

Enjoy TouchingMiddle EastLatin AmericaItalyGreeceRussia

Don't Like Touching

JapanU.S. and CanadaEnglandAustralia

Middle GroundFranceChinaIrelandIndia

Page 14: Chapter 5  Nonverbal Communication

Women vs. MenWomen vs. Men

Women respond to touch differently than men

Nurse's touchWomen- blood pressure down

Men- blood pressure up

Page 15: Chapter 5  Nonverbal Communication

Types of SpaceTypes of Space

Personal1-1/2 to 4 feet

Social4 to 12 feet

IntimateUnder 18 inches

Public Over 12 feet

Confidential Exchanges

Conversations withfriends & colleagues

Social & BusinessExchanges

Public Spaces likeShopping Malls

Page 16: Chapter 5  Nonverbal Communication

Nonverbal Communication Nonverbal Communication in the Workplacein the Workplace

"We talk with our vocal chords, but we

communicate with our facial expressions, our tone of voice, our whole body,”

Psychologist Paul Ekman

Page 17: Chapter 5  Nonverbal Communication

Steps to Steps to a Professional Personalitya Professional Personality

To be successful, you have to look successful.Have confident posture- shoulders erect (it shows interest)Don't smile constantlyCocking your head suggests hesitationTouching your face makes you look nervousBe the first to interactKeep body position openBe in command when seatedForearms on the tableDon't slouch or jiggle your foot

Work on your handshakeMaintain good eye contact

Page 18: Chapter 5  Nonverbal Communication

Recalling the FactsRecalling the Facts

What type of communication can you only get in face-to-face meetings?Which are you likely to believe–what you see or hear?Is body language the same worldwide?How does space define the type of communication?What type of nonverbal communication is the most easily controlled?How can you tell when someone is lying?Are you always aware of your body language?Should you always smile in business situations?

Look Back on Page 136 of textbook

Page 19: Chapter 5  Nonverbal Communication

VocabularyVocabulary

Nonverbal messageBody languageTone of voiceGesturePersonal space

Intimate distance

Personal distance

Social distance

Eye contact

List on Page 113 of textbook