Chapter 7:Cross-Culture Communication and

Negotiation

To start the morning…

Discussion

Tell us about your miscommunication. Three minutes…go!

Cross Culture Communication

http://www.youtube.com/watch?v=ZlcFB0NZHLo

Downward Communication

Transmission of information from superior to subordinate.

Upward Communication

Transfer of meaning from subordinate to superior.

Nonverbal Communication

Kinesics- body movement and facial expression

Oculesics- eye contact and gazeHaptics- body contact

Nonverbal Communication

Proxemics- physical spaceIntimate- confidentialPersonal- family and close friendsPublic- group or long-distanceSocial- business transactions

How does it make you feel when

someone gets close to talk to you?

Proxemics

http://www.youtube.com/watch?v=NGVSIkEi3mM

Nonverbal Communication

Chronemics- time used in cultureMonochronic-linear fashionPolychronic- several things at the same time; personal

involvement valued

Nonverbal Communication

ChromaticsUse of color to communicate messages

Negotiation Process

PlanningInterpersonal Relationship BuildingExchanging Tasks-Related InformationPersuasionAgreement

Negotiations

http://www.youtube.com/watch?v=OeqDdNdc__g&feature=related

Negotiations