chapter 8 8-1 © 2009 pearson education, inc. publishing as prentice hall
TRANSCRIPT
Information Management: The Nexus of Business and IT
Chapter 8
8-1© 2009 Pearson Education, Inc. Publishing as Prentice Hall
© 2009 Pearson Education, Inc. Publishing as Prentice Hall
Information Management
Organizations demand more & better information through IT
Information Delivery lies in responsibiity of IT
8-2
© 2009 Pearson Education, Inc. Publishing as Prentice Hall
Information Management
8-3
Information ManagementRequires a True PartnershipBetween IT and the Business
• Thus Information Management addresses the business & IT issues along with challenges in managing INFORMATION efficiently
© 2009 Pearson Education, Inc. Publishing as Prentice Hall
Information Capabilities
Capture
Use
Maintain
8-4
© 2009 Pearson Education, Inc. Publishing as Prentice Hall
Information Management Benefits
IT Effectiveness
Individual Effectiveness
Overall Business Performance
8-5
© 2009 Pearson Education, Inc. Publishing as Prentice Hall
Exercise
In groups of 4 discuss an example of information management in organizations?
8-6
© 2009 Pearson Education, Inc. Publishing as Prentice Hall
The Foundation for Creating Business Value
8-7
Figure 8.1
© 2009 Pearson Education, Inc. Publishing as Prentice Hall
Some Attributes of required Information
o Customer Information
o Financial Information
o Operational Information
o Product Information
o HR Information
o Performance Information
o Documents
o Email, Instant Messaging
o Multi-media
o Business Intelligence
o Relationship Information as Suppliers, partners etc.8-8
© 2009 Pearson Education, Inc. Publishing as Prentice Hall
Exercise
In your groups discuss 3 of the attributes listed above
8-9
SecuritySecurity
AcquisitionAcquisition
AccessAccess
NavigationNavigation
RetentionRetentionOrganizationOrganization
IM Life-Cycle
Information Management Life CycleInformation Management Life Cycle
AdministrationAdministration
StorageStorage
© 2009 Pearson Education, Inc. Publishing as Prentice Hall
Framework for Information Management
Stage One: Develop an IM policy.
Stage Two: Articulate operational components.
Stage Three: Establish information stewardship.
Stage Four: Build information standards.8-11
© 2009 Pearson Education, Inc. Publishing as Prentice Hall
Framework for IMStage One : Develop an IM Policy
Help to develop Processes, Standards, Guidelines to manage information assets
Provides guidance for accountabilities, quality, security, privacy, risk tolerances, and prioritization of efforts for IM.
Basically it works as a good auditing tool
Should be established at a senior management level.
Helps to identify gaps in existing practices.8-12
© 2009 Pearson Education, Inc. Publishing as Prentice Hall
Framework for IMStage Two: Articulate Operational Components
8-13
Figure 8.2
These maybe components required to be in place to put IM policy practice across organizations
© 2009 Pearson Education, Inc. Publishing as Prentice Hall
Framework of IMStage Three: Establish Information Stewardship
Clearly articulate IM roles and responsibilities.
Information stewards (Understands Business) are responsible for meaning, accuracy, timeliness, consistency, validity, completeness, privacy and security, and compliance of information.
Information stewards should be business people.
8-14
© 2009 Pearson Education, Inc. Publishing as Prentice Hall
Framework for IMStage Four: Build Information Standards
Standards ensure quality, accuracy and control goals can be met – thus reducing complexity and confusion
Use metadata repositories to cross-reference models, processes, and programs that reference information.
Standards help reduce information redundancy.
8-15
© 2009 Pearson Education, Inc. Publishing as Prentice Hall
IM Issues and Challenges
Culture and Behavior
Information Risk Management
Information Value
Privacy
Knowledge Management8-16
© 2009 Pearson Education, Inc. Publishing as Prentice Hall
Culture and Behavior IM issues
Integrity and Ethics – defines the information usage boundaries.
Formality – enables accurate and consistent information by following process.
Control – establishes trust in the information following control mechanisms. 8-17
© 2009 Pearson Education, Inc. Publishing as Prentice Hall
Culture and Behavior IM issues Continued
Transparency (Openness) – describes the level of trust to speak about errors.
Sharing – exchange of sensitive and non-sensitive information amongst employees.
8-18
© 2009 Pearson Education, Inc. Publishing as Prentice Hall
Information Risk Management IM issues
Determine level of information security needed and cost to implement.
Develop an information security strategy.
8-19
© 2009 Pearson Education, Inc. Publishing as Prentice Hall
Elements of an Information Security Strategy Risk Mgmt. cont.)
8-20
Information Protection
Center
Risk Management
Standards
Education & Awareness
Compliance
Identity ManagementEncryption,
rights, access
Information Value IM issuesIM VALUE PROPOSITION SHOULD ADDRESS:
Strategic
Tactical
Operational
Information Value is difficult to quantify.
It takes time for an IM Investment to pay off.
IM Value is a subjective assessment.
8-21
© 2009 Pearson Education, Inc. Publishing as Prentice Hall
Privacy IM issues
Organizations must be in compliance with many new privacy regulations globally
Many countries now require a chief privacy officer. Eg. For Outsourcing or people leaving
8-22
© 2009 Pearson Education, Inc. Publishing as Prentice Hall
Elements of IM Operations
Strategy
People
Processes
Technology and Architecture
Culture and Behaviors
Governance
8-23
© 2009 Pearson Education, Inc. Publishing as Prentice Hall
IM Operations Strategy Elements
External Environment Strategic Planning
Information Life Cycle
Planning
Program Integration
Performance Monitoring8-24
© 2009 Pearson Education, Inc. Publishing as Prentice Hall
IM Operations People Elements
Roles and Responsibilities
Training and Support
Subject-Matter Experts
Relationship Management
8-25
© 2009 Pearson Education, Inc. Publishing as Prentice Hall
IM Operations Process Elements
Project Management
Change Management
Risk Management
Business Continuity
Information Life Cycle
- Collect, create and capture- Use and dissemination- Maintenance, protection, and preservation- Retention and disposition
8-26