chapter 8 employee orientation copyright © 1999 john wiley & sons canada, ltd. all rights...
TRANSCRIPT
Chapter 8Chapter 8
Employee Orientation
Copyright © 1999 John Wiley & Sons Canada, Ltd. All rights reserved.
HUMAN RESOURCES MANAGEMENTTempler • Cattaneo • De Cenzo • RobbinsTempler • Cattaneo • De Cenzo • Robbins
John Wiley & Sons Canada, Ltd
The Outsider-Insider PassageThe Outsider-Insider Passage
• Socialization is process of adaptation to new work role
• Includes learning new values and norms
HUMAN RESOURCES MANAGEMENTTempler • Cattaneo • De Cenzo • RobbinsTempler • Cattaneo • De Cenzo • Robbins
John Wiley & Sons Canada, Ltd
Assumptions ofAssumptions ofEmployee SocializationEmployee Socialization
• Socialization influences employee performance
• Socialization increases organizational stability
• New members suffer from anxiety
• Socialization is both formal and informal
• Every new employee goes through a similar learning process
HUMAN RESOURCES MANAGEMENTTempler • Cattaneo • De Cenzo • RobbinsTempler • Cattaneo • De Cenzo • Robbins
John Wiley & Sons Canada, Ltd
A Socialization ModelA Socialization Model
HUMAN RESOURCES MANAGEMENTTempler • Cattaneo • De Cenzo • RobbinsTempler • Cattaneo • De Cenzo • Robbins
John Wiley & Sons Canada, Ltd
The Socialization ProcessThe Socialization Process
Prearrival Stage:Prearrival Stage: Individuals arrive with pre-formed values, attitudes, expectations
Encounter Stage:Encounter Stage: Individuals discover how well their expectations match realities
Metamorphosis Stage:Metamorphosis Stage: Individuals have adapted to the organization
HUMAN RESOURCES MANAGEMENTTempler • Cattaneo • De Cenzo • RobbinsTempler • Cattaneo • De Cenzo • Robbins
John Wiley & Sons Canada, Ltd
New Employee New Employee Orientation TopicsOrientation Topics
• The organization and top management
• Key HRM policies
• The work situation
• The job
• The people
HUMAN RESOURCES MANAGEMENTTempler • Cattaneo • De Cenzo • RobbinsTempler • Cattaneo • De Cenzo • Robbins
John Wiley & Sons Canada, Ltd
Understanding the Understanding the Organization’s CultureOrganization’s Culture
• Includes rules, jargon, customs, traditions
• Conveyed through roles, values, and norms
• Individuals may be conformists, creative individuals, or rebels
HUMAN RESOURCES MANAGEMENTTempler • Cattaneo • De Cenzo • RobbinsTempler • Cattaneo • De Cenzo • Robbins
John Wiley & Sons Canada, Ltd
The CEO’s Role in OrientationThe CEO’s Role in Orientation
• Provide a vision for the company
• Convey company values
• Show company cares about employees
• Allay anxieties
• Respond to concerns
HUMAN RESOURCES MANAGEMENTTempler • Cattaneo • De Cenzo • RobbinsTempler • Cattaneo • De Cenzo • Robbins
John Wiley & Sons Canada, Ltd
HRM’s Role in OrientationHRM’s Role in Orientation
• Coordinate administration
• Educate new employees
HUMAN RESOURCES MANAGEMENTTempler • Cattaneo • De Cenzo • RobbinsTempler • Cattaneo • De Cenzo • Robbins
John Wiley & Sons Canada, Ltd
Employment’s Role Employment’s Role in Orientationin Orientation
• Establish a relationship during selection process
• Coordinate orientation
• Clarify process for internal promotions
• Coordinate decruitment during downsizing
HUMAN RESOURCES MANAGEMENTTempler • Cattaneo • De Cenzo • RobbinsTempler • Cattaneo • De Cenzo • Robbins
John Wiley & Sons Canada, Ltd
Training and Development’sTraining and Development’sRole in OrientationRole in Orientation
• Provide job-specific training
• Give overview of training and development programs
• Describe corporate culture
HUMAN RESOURCES MANAGEMENTTempler • Cattaneo • De Cenzo • RobbinsTempler • Cattaneo • De Cenzo • Robbins
John Wiley & Sons Canada, Ltd
Compensation and Benefits’Compensation and Benefits’Role in OrientationRole in Orientation
• Help employees with completion of forms
• Discuss pay system and administration
• Clarify information on benefits and retirement
HUMAN RESOURCES MANAGEMENTTempler • Cattaneo • De Cenzo • RobbinsTempler • Cattaneo • De Cenzo • Robbins
John Wiley & Sons Canada, Ltd
Forms Often Completed atForms Often Completed atOrientation for New EmployeesOrientation for New Employees
• Health insurance enrolment form• Dependent coverage forms• Vision and dental enrolment forms• TD1 income tax form• Direct deposit form• Credit union enrolment form• Life insurance enrolment form• Dependent life insurance form• Personal history form• Accidental death and dismemberment enrolment
form• Retirement account enrolment form
HUMAN RESOURCES MANAGEMENTTempler • Cattaneo • De Cenzo • RobbinsTempler • Cattaneo • De Cenzo • Robbins
John Wiley & Sons Canada, Ltd
Employee Relations’ Employee Relations’ Role in OrientationRole in Orientation
• Communications programs
• Health and safety programs
• Employee recognition programs
HUMAN RESOURCES MANAGEMENTTempler • Cattaneo • De Cenzo • RobbinsTempler • Cattaneo • De Cenzo • Robbins
John Wiley & Sons Canada, Ltd
Supervisor’s Role in OrientationSupervisor’s Role in Orientation
• Welcome new employee
• Define job requirements and offer feedback
• Involve others in peer orientation
HUMAN RESOURCES MANAGEMENTTempler • Cattaneo • De Cenzo • RobbinsTempler • Cattaneo • De Cenzo • Robbins
John Wiley & Sons Canada, Ltd
New Technology New Technology and Orientationand Orientation
• Allows employees to learn at their own pace
• Doesn’t eliminate importance of face-to-face socialization