Chapter Extension

1Collaboration Information Systems

for Decision Making, Problem Solving, and Project Management

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Study Questions

Q1: What are the two key characteristics of collaboration?

Q2: What are three criteria for successful collaboration?

Q3: What are the four primary purposes of collaboration?

Q4: What are the components and functions of a collaboration information system?

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Q1 What Are the Two Key Characteristics of Collaboration?

1. Cooperation – • Two or more people working together to

achieve a common goal, result, or work product

• Communicating, sharing information, sharing knowledge, combining skills, sharing time

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Q1: What Are the Two Key Characteristics of Collaboration? (cont’d)

2. Collaboration –

• A group of people working together to achieve a common goal via a process of feedback and iteration.

• Members must provide and receive critical feedback

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One person produces something

Others review and comment

Make changes

It takes time to create a

collaborative team

Importance of Feedback and Iteration

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Changes?

Done

Yes

No

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Qualities, Attitudes, and Skills That Make a Good Collaborator

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Qualities, Attitudes, and Skills That Make a Good Collaborator (cont'd)

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Guidelines for Giving and Receiving Critical Feedback

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Warning!

• Working team of chief engineer, chief financial officer (CFO), legal counsel, and PR director.

• People in group have different education, expertise, life experiences, and different values.

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Q2: What Are Three Criteria for Successful Collaboration?

Primary criteria for judging team success:

1.Successful outcome

2.Growth in team capability– Improve task skills, share knowledge

3.Meaningful and satisfying experience– Important, given recognition,

camaraderie

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1.Accomplish goals and objectives that satisfy sponsors and clients

2.Over time, working together is easier and more effective

3.Members learn and feel fulfilled“Leading Teams” survey

Hackman’s Three Characteristics of Team Effectiveness

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Q3: What Are the Four Primary Purposes of Collaboration?

Become informed

Make decisions

Solve problems

Manage projects

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Share, communicate, document

Operational, managerial, strategic

Structured, unstructured

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Collaboration Needs for Decision Making

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Problem Solving Tasks

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Project Management with Four Phases

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Q4: What Are the Components and Functions of a Collaboration Information System?

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Five Collaboration System Components

1. Procedures - Communication & Content Sharing 2. Hardware - Most collaboration systems hosted

on organizational servers or the cloud3. Software - Collaboration programs applications

like email or text messaging that support collaborative work

4. People - The individuals who are collaborating5. Data - Project data and project metadata

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IS Requirements for DifferentCollaboration Purposes

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Active Review

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Q1: What are the two key characteristics of collaboration?

Q2: What are three criteria for successful collaboration?

Q3: What are the four primary purposes of collaboration?

Q4: What are the components and functions of a collaboration information system?

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