CHAPTER

OBJECTIVESOBJECTIVES

MANAGEMENT FUNCTIONS AND DECISION MAKING

Define the four functions of management. Differentiate between management and non-

management employees and the various levels of management.

Describe the five major job responsibilities of supervisors.

Identify how managers use information and business research in their work.

Outline the steps in an effective decision-making process.

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NATURE OFMANAGEMENT Many E’ees think they can do a better

job than the managers for whom they work

However, when presented with the decision of whether to move into mgm’t, they find the decision difficult to make To make the decision easier – need to

understand mgm’t and the work they do Training programs offered by E’er

Less risk; greater opportunity for E’ees to be successful

NATURE OFMANAGEMENT Managers make things happen Get an original idea and find the best

way to implement it Managers are responsible for the

success or failure of a business There are a number of activities a

manager must perform Management definition: process of

accomplishing the goals of an org. through the effective use of people and other resources

NATURE OF MANAGEMENT

Management activities Planning – analyze info and make

decisions about what needs to be done Organizing – determine how plans can be

accomplished most effectively Implementing – carry out the plans Controlling – evaluate results

Complex process Must make decisions every day – product,

marketing, personnel and finance

NATURE OF MANAGEMENT

Management and non-management employees Manager – completes all 4 mgm’t functions

regularly; authority over other jobs and people Supervisor – 1st level; main job is to direct work

of employees; work most directly with E’ees Mid-manager – completes all 4 mgm’t functions

but spends most of the time on 1 mgm’t function--training, finance, planning

Executive – top-level; work with other mgrs. And not so much directly w/ E’ees.; spends almost all of the time on mgm’t functions

SUPERVISION Supervisors are selected from the most

experienced and most skilled workers Devote most of their time to implementing Work directly with E’ees Need to create a work environment that

motivates E’ees to do their best Effectiveness of a supervisor is based on the

quality of the work from E’ees; efficient use of co.’s resources; and satisfaction of the E’ees.

SUPERVISION Responsibilities of supervisors

Communicate goals and directions of management to employees

Explain employee concerns and ideas to management

Evaluate and improve employee performance

Encourage employees to do their best work

Use resources efficiently

SUPERVISION Day-to-day management

Responsible for the work of each E’ee Responsible for the planning, organizing,

implementing and controlling the daily work

Work schedules ID tasks to be done Who will complete each project Do a lot of work in a little time Set priorities Quality control – it is done right? Communicate and follow up on it

SUPERVISION Improving supervisory skills

Companies provide formal training programs

Management classes – all week Attending near by colleges for

management classes Job shadow another manager Mentor program

USING MANAGEMENT INFORMATION Management information systems

Every company needs such a system Reduces the am’t of time spent on

controlling activities Computers are used to monitor

performance

USING MANAGEMENT INFO Business research

Need to research to make a good decision Marketing and product research - common

areas Human resource and employee motivation

studies Most research is done by the business itself Research departments are common in large

companies/organizations Smaller companies use

Research centers Faculty members of universities Government Trade/professional associations

USING MANAGEMENT INFO

Decision making All levels make decisions Top-level - new products/new markets Mid-level - new ways to organize work;

use of technology; improved procedures Supervisors - daily operations

Problems and decision making Problem - difficult situation requiring a

solution Good and poor solutions

USING MANAGEMENT INFO Steps in problem solving

Identify the problem Symptom - sign or indication

something appears to be a problem Headache - symptom Problem - illness, cold, high blood

pressure List possible solutions Analyze the solutions Select the best solution

USING MANAGEMENT INFORMATION Management information systems Business research Decision making Problems and decision making Steps in problem solving

Identify the problem List possible solutions Analyze the solutions Select the best solution

Review Facts 1,2,3,4,5,11,14

Discussion Ideas 4, 7

Report on Manager -- due Mon.