chapter one: foundations of interpersonal communication this multimedia product and its contents are...

Chapter One:Chapter One: Foundations of Interpersonal Communication Foundations of Interpersonal Communication

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TheInterpersonal

Communication Book 12th Ed.

TheInterpersonal


Joseph A. DeVitoJoseph A. DeVito

Copyright © 2009 Allyn and Bacon 2

Chapter 1: Foundations of Interpersonal Communication

If your lips keep from slips

Five things observe with care;

To whom you speak, of whom you speak,

And how, and when, and where.

W.E. Norris



Why Study Interpersonal Communication?Why Study Interpersonal Communication? Intellectual Benefits- theories

Understand how, why and what Satisfy Needs for Knowledge or Forming

Relationships

Practical Benefits-skills Increase effectiveness in personal, social and

professional life Obtaining Results You Want



Effectiveness as a Friend

Professional Success

Importance of Interpersonal CommunicationImportance of Interpersonal Communication

Mic

roso

ft Im

age



Interpersonal Communication is EverydayInterpersonal Communication is EverydayTalking to Others

Giving/Receiving Compliments

Making New Friends

Asking for a Date

Instant Messaging



Maintaining and Repairing Relationships

Breaking Off Relationships

Applying for Jobs

Giving Directions

Persuading a Supervisor

Interpersonal Communication is EverydayInterpersonal Communication is Everyday



Interdependent Individuals

Inherently Relational

Exists on a Continuum

Verbal and Non-verbal

Varied Forms

Varies in Effectiveness

Nature of Interpersonal CommunicationNature of Interpersonal Communication



Interdependent IndividualsInterdependent Individuals

What one person does impacts the other Example: Families



Inherently RelationalInherently Relational

Takes place within a relationship

Defines the relationship



Interpersonal ContinuumInterpersonal Continuum



Verbal and Non-verbal MessagesVerbal and Non-verbal MessagesNon-verbal involves all senses

Including vision and touch

Verbal and non-verbal work together



Often Face-to-Face

Online

Email

Mailing List Groups

Instant Messaging

Chat Groups

Forms of Interpersonal CommunicationForms of Interpersonal Communication



Effectiveness VariesEffectiveness Varies

Identify Choice Points

Understand Reasons

Gain Skills to Enact Choices



Elements of Interpersonal CommunicationElements of Interpersonal Communication

Universe of Interpersonal Communication Source-receiver Encoding-decoding Messages Channels Noise Contexts Ethics Competence



Source-Receiver

Encoding-Decoding

Messages

Feedback

Model of Interpersonal CommunicationModel of Interpersonal Communication



Types of FeedbackTypes of Feedback

Positive-Negative

Person Focused-Message Focused

Immediate-Delayed

Low-Monitoring-High Monitoring

Supportive-Critical



Functions of FeedforwardFunctions of Feedforward

Open Channels of Communication

Preview a Message

Disclaim

Altercast



ChannelsChannels

Multi-channels simultaneously

Overload

Selectivity

Media



Types of NoiseTypes of Noise

Physical

Physiological

Psychological

Semantic



ContextContext

Physical Dimension

Temporal Dimension

Social-Psychological

Dimension

Cultural Dimension



Ethics in Interpersonal CommunicationEthics in Interpersonal Communication What Obligations for Keeping Secrets?

Are Ethical Principles Objective or

Subjective?

Ethical Obligations of Listeners

Ethical Obligations of Speakers

Ethical and Unethical Conflict?



CompetenceCompetence

Measures Quality of

Communication Knowledge of Appropriate

Behavior

Skills to Perform



Areas of Interpersonal CommunicationAreas of Interpersonal Communication Interpersonal Interaction

Health Communication

Family Communication

Intercultural Communication

Business and Organizational

Social and Personal Relationships



Principles of Interpersonal CommunicationPrinciples of Interpersonal Communication Transactional Process

Purposeful

Ambiguous

Symmetrical or Complementary

Content and Relationship

Series of Punctuated Events

Inevitable, Irreversible, and Unrepeatable



Transactional ProcessTransactional ProcessA process

Ever-changing Circular

Interdependent Elements All parts of the communication are interdependent



Purposes of Interpersonal CommunicationPurposes of Interpersonal CommunicationTo Learn

To Relate

To Influence

To Play

To Help



Ambiguity Ambiguity

Linguistic Ambiguity

Precision

Uncertainty



Increasing MindfulnessIncreasing Mindfulness

Create and Recreate Categories

Be Open to New Information and

Points of View

Beware of First Impressions

Think Before You Act



Symmetrical or Complementary Symmetrical or Complementary

Symmetrical Mirrored behaviors

Complementary Different behaviors



PunctuationPunctuation

No beginning or end

Behaviors in response to previous events



Content and RelationshipContent and RelationshipContent

Real world referent

Relational Relational referent



Inevitable, Irreversible, and UnrepeatableInevitable, Irreversible, and Unrepeatable Inevitable

Non-intentional messages

Irreversible

Can’t take it back

Unrepeatable Changing contexts

TheInterpersonal


TheInterpersonal


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