Chapter SevenChapter SevenUsing Information and Using Information and

TechnologyTechnology

Brian Hutchison, Ph.D.

Mark D. Stauffer, Ph.D.

Deborah P. Bloch, Ph.D.

Career Counseling: Foundations, Perspectives, and Applications edited by David Capuzzi and Mark Stauffer

Understanding Client Understanding Client Relationships to TechnologyRelationships to Technology

Relationship to career information and technology

Access, literacy, and use patterns

Are There Cultural Are There Cultural Differences?Differences?• How might age play a role in digital

literacy?

• How does culture play a role in digital access?

• How might culture affect digital use patterns?

Working With Client Culture Working With Client Culture and Psychologyand Psychology

Counselors prepare for the possible variations but meet the individual openly

Assessing and working with “resistance” to technology

Technology Assisted Technology Assisted CounselingCounseling

Ethical considerations • Taxonomies

• Taxonomy of counseling• Written Standards• Credentialing

• e.g., National Board of Certified Counselors

Technology-Assisted Technology-Assisted CounselingCounseling

Modes of Internet/distance counseling• Written, heard, or seen• Synchronous

• Telephone, chat, web conferencing platforms

• Asynchronous• e.g., e-mail based

Standards Ethical Practice of Standards Ethical Practice of Internet Counseling (NBCC, Internet Counseling (NBCC,

2007) 2007) 1. Aware of the different type of relationship

2. Protocol to confirm identity

3. Alternative modes of contact

4. Cultural competence related to tech

5. Encryption

6. Data storage

Career Information SystemsCareer Information Systems

Four types of systems: National CIDS State-based CIDS Occupational information systems Educational information systems

National CIDSNational CIDS

• Discover• Career Cruising • Choices• SIGI-PLUS• Keys2Work • CIS • COIN• eChoices

State CIDSState CIDS

• Elementary, junior high, and middle schools• Two- and four-year colleges and universities • Employment services offices• Correctional institutions• Rehabilitation agencies• Counseling agencies• Military bases • Public libraries• Private businesses

Occupational Information Occupational Information SystemsSystems

• O*NET• Occupational Outlook Handbook (OOH) • Career Guide to Industries• ERI Economic Research Institute

Educational Information Educational Information SystemsSystems

Peterson’s

Provides detailed information about colleges and universities

Job Search InformationJob Search Information

Using Internet Job Search Sites

Internet career sites Hotjobs Monster.com IMDiversity.com Other examples?

Job Search InformationJob Search Information

Using Corporate Web Sites for Career Information

First, watch for a list of vacancies directly on their websites.

Second, information about a company’s direction, products, and services can help tailor resumes and interviews.

Finally, a company’s mission and values on their website can

be used to examine harmony or a good fit between the client and the prospective employer.

Job Search InformationJob Search Information

Creating a Scannable resume Optical character recognition

(OCR) software Resume basics

Job Search InformationJob Search Information

Sending Your Resume by E-Mail ASCII file

-American Standard Code for Information Interchange

“Rich text format” or RTF

Job Search InformationJob Search Information

Resumes on the Web

Points to remember Accessible Simple graphic and auditory No excessive links Provide valuable information

ReferencesReferences

National Board for Certified Counselors. (2007). The practice of Internet counseling. Greensboro, NC: Author.

Safran, J.D., & Muran, J.C. (2000). Negotiating the Therapeutic Alliance: A Relational Treatment Guide. New York: Guilford Press.