chapter1-supervisorjob

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Chapter One

DAM 20302 KEMAHIRAN PENYELIAAN


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Learning Objectives

After finish this chapter, you will be able to:

1. Define supervision

2. Describe the work of supervisor

3. Present the types of skills necessary to

perform the job of supervision4. Explain the changes of the supervisors

environment

5. State the key reasons for supervisorysuccess

6. Define diversity in supervisors job



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What Is Supervision?

Supervision is the first level ofmanagement in an organization-concerned with encouraging the

members- contribute towardaccomplishing the organizationals goals

Supervisors do not do operative work, butsee that it is accomplished through the

effort of othersDAM 20302 KEMAHIRAN PENYELIAAN


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Who Is a Supervisor?

A supervisor is the manager whoserves as the link between operative

employees and all other managers



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Organization Level

Operative employee

Supervisor

Middle Management

TopManagement

Establishing organizations overallobjectives & developing policies to achieve

those objective

Manage other manager; responsible forestablishing and meeting specific

departmental/ unit goals set by top

management

Over see the work of operative employee

Physically produce an organizations good& services by work on specific tasks

CEO, President

Director, Group

manager, VP

Ass manager, Team

leader, Senior tech


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What Is the POWER of

Supervisor? Any person whocan

Hire

Suspend

Transfer

Lay off Recall

Promote

Discharge

Assign

Reward Discipline



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Where Do SupervisorsCome From?

The majority of supervisors are promotedfrom the ranks of operative employees.

Officers of labor unions are sometimeschosen for their leadership abilities.

Sometimes new college graduates aremade supervisors after a brief training.



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The Functions of

Supervision Five functions of supervision are:

Planning: determining the most effective means for

achieving the work

Organizing: distributing the work and arranging it sothat it flows smoothly

Staffing: obtaining and developing good people

Leading: directing and channeling employee behaviorControlling: determining how well the work is beingdone compared to what was planned



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The Functions ofSupervision

Four types of skills required of supervisors:Technical: knowledge about machines,processes, and methods of production

Human relations: knowledge about humanbehavior and the ability to work well with people

Administrative: knowledge about the

organization and how it worksDecision making and problem-solving: ability to

analyze information and objectively reach adecision



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Efficient & Effective of

supervisor Supervisor must perform efficient &

effective; which are:

Efficient: doing the task right/ also refer to the

r/ship between inputs and output

Effective: doing the task right, goal attainment



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Key Reasons ForSupervisory Success

Ability and willingness to delegate

Proper use of authority Setting a good example

Recognizing the change in role Desire for the job



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The Changing Nature of theSupervisors Environment

A. Changes in information availability1. increased use of computers and newtechnology makes more information available

2. new technology requires more training andhigher skill levels for employees

3. more skilled employees require newapproaches to motivation and leadership



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B. Changes in outlook toward the environment

emphasis on quality of work life

safe and healthy working conditions

opportunity to use and develop individual capabilities

opportunity for personal and professional growth

work schedules, career demands, and travelrequirements that do not regularly take up family andleisure time

the right to personal privacy, free speech, equitabletreatment, and due process



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C. Changes in workforce composition

Diversity of the workforce

encompasses many differentdimensions, including gender, race,

religion, age, and types of disability



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Diversity?

the process by which a company (or manager,human resource department, or any individual)incorporates the dissimilarities of its workforce intothe decision making process in order to motivate,

direct, lead, organize, plan, and staff more efficiently

Supervisor must get away from the tradition of fitting

employees into a single corporate mold.



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Supervision: Key Link toProductivity

The primary measure of a supervisorssuccess is the productivity of the

supervisors work unit



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Reflect/Review Q What is supervision?

Give 5 names (job titles) of supervisor. What are the functions of management that a

supervisor performs?

Outline 4 classifications of skills necessary todo supervisory work.

Identify 5 characteristics that makesupervisors successful.

Describe diversity

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