Copyright The McGraw-Hill Companies, Inc., 2005Slide *Chapter 13Delivering the PresentationTypes of DeliveryGuidelines for DeliveryQuestion-and-Answer SessionsSpeaking with ConfidenceChapter Outline

Copyright The McGraw-Hill Companies, Inc., 2005

Copyright The McGraw-Hill Companies, Inc., 2005Slide *Types of DeliveryPresentation StyleMonologuesOne-way speeches without interruptionLarge settings Formal occasionsGuided discussionsListeners interrupt with questions and commentsInteractive presentationsEven more audience involvementPresenter often sits

Copyright The McGraw-Hill Companies, Inc., 2005

Copyright The McGraw-Hill Companies, Inc., 2005Slide *Types of DeliveryManuscript PresentationsSpeaker reads remarks word-for-word from a prepared statementSerious mistakes can occurUsually sounds wooden and lifelessOften too longIf cost of misstatements is high, can be the best option

Copyright The McGraw-Hill Companies, Inc., 2005

Copyright The McGraw-Hill Companies, Inc., 2005Slide *Types of DeliveryMemorized PresentationsRecited word-for-wordA worse option than reading because of chance of loss of memorySounds memorizedCan be useful for critical sections of a talk

Copyright The McGraw-Hill Companies, Inc., 2005

Copyright The McGraw-Hill Companies, Inc., 2005Slide *Types of DeliveryExtemporaneous PresentationsPlanned and rehearsed, but not word-for-wordCan seem spontaneous and effortlessThe most valuable, useful type of deliveryCan use notesBriefLegibleUnobtrusive

Copyright The McGraw-Hill Companies, Inc., 2005

Copyright The McGraw-Hill Companies, Inc., 2005Slide *Types of DeliveryImpromptu PresentationsUnexpected, off-the-cuffUsually a familiar subjectListeners dont expect perfection

Copyright The McGraw-Hill Companies, Inc., 2005

Copyright The McGraw-Hill Companies, Inc., 2005Slide *Types of DeliveryTips for Impromptu PresentationsPredict that you will be asked to speakAccept the invitation with assurancePresent a definite viewpoint earlyPresent support for your viewpointDont apologizeDont ramble on

Copyright The McGraw-Hill Companies, Inc., 2005

Copyright The McGraw-Hill Companies, Inc., 2005Slide *Guidelines for DeliveryVisual ElementsDress effectivelySpeak with confidence and authorityGet set before startingKeep eye contactNo notes at the beginningStand and move effectivelyPack up after speakingFinish smartly

Copyright The McGraw-Hill Companies, Inc., 2005

Slide *Guidelines for DeliveryVerbal ElementsUse an oral speaking styleShort sentences Active voicePlenty of personal pronouns Use contractions oftenAddress listeners directly and personallyUse appropriate language VocabularyEnunciationPronunciationDont emphasize mistakes

Copyright The McGraw-Hill Companies, Inc., 2005Slide *Guidelines for DeliveryVocal ElementsSpeak with enthusiasm, sincerity and convictionShare ideas that you truly believe inSpeak loudly enoughAvoid disfluencieseh um like you know OK

Copyright The McGraw-Hill Companies, Inc., 2005

Copyright The McGraw-Hill Companies, Inc., 2005Slide *Question-and-Answer SessionsWhen to Answer QuestionsDuring the presentationImmediate clarification and expansionAllow extra timeDelay answers to some questionsAfter the presentationControl over the unveiling of informationControl over length of talkMay lose some listeners partwayLose control over the last thing listeners hear

Copyright The McGraw-Hill Companies, Inc., 2005

Copyright The McGraw-Hill Companies, Inc., 2005Slide *Question-and-Answer SessionsHow to Manage QuestionsStart the ball rollingAnticipate likely questionsClarify complicated or confusing questionsTreat questioners with respectKeep answers focused on goalBuy time if necessaryAnswer to the entire audienceFollow last question with a summary

Copyright The McGraw-Hill Companies, Inc., 2005

Copyright The McGraw-Hill Companies, Inc., 2005Slide *Speaking with ConfidenceAccept NervousnessHelps you focus on presentationLearn to control itSpeak More OftenBegin with modest challenges and low stakesSpeech courses give practice ground

Copyright The McGraw-Hill Companies, Inc., 2005

Copyright The McGraw-Hill Companies, Inc., 2005Slide *Speaking with ConfidenceRehearse Your PresentationEliminate:Missing notes Clumsy wordingExcessive length Confusing materialEquipment problemsRehearse on feet with audienceRehearse to finish earlyRehearse 3-6 timesPay attention to intro and conclusionRehearse in a real setting

Copyright The McGraw-Hill Companies, Inc., 2005

Copyright The McGraw-Hill Companies, Inc., 2005Slide *Speaking with ConfidenceFocus on the Topic and AudienceKeep focus off yourselfCompliment your audience sincerelyThink Rationally about your PresentationMyth 1: Presentation must beperfectMyth 2: You can persuade every listenerMyth 3: The worst will happen

Copyright The McGraw-Hill Companies, Inc., 2005