chapter+3+attitudes+and+js
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Chapter+3+Attitudes+and+JSTRANSCRIPT
Attitudes and Job
SatisfactionCHAPTER 3
Overview
What are Attitudes ?
Components of Attitude (Tripartite Model or ABC Model of Attitude)
Relationship between attitudes and behaviors
Major job attitudes
Job Satisfaction
Responses to job dissatisfaction
Job Satisfaction and Outcomes
Implications
Attitudes
Evaluative statements or judgments about objects, people or events.
How we feel about something
“I don’t like my supervisor” “I like working in teams” “I am opposed to the layoffs my manager is
considering” “I am in favor of employees having more voice
in company decisions” “I hate departmental meetings!”
Components of an Attitude Tripartite Model or ABC Model
Affective
Behavioral
CognitiveThe belief
segment of an attitude
The emotional or feeling segment of
an attitude
Intention to behave in a certain way
Attitude- Behavior Relationship
Generally, attitudes predict behaviors
Consistency between attitudes and behaviors
Cognitive dissonance
Any incompatibility between two or more attitudes and behaviors
Moderators (contingency variables) of attitudes
Importance of attitude
Correspondence to behavior
Accessibility
Social pressure
Direct experience with the attitude
Major job attitudes
Job Satisfaction
Positive feeling about a job
Job involvement
Degree to which people identify psychologically with job
Organizational commitment
Degree to which employee identifies with organization and wants to remain a member
Major job attitudes
Employee engagement
Individual’s involvement, satisfaction and enthusiasm for the work
Perceived organization support (POS)
Degree to which employees believe the organization values their contribution and cares for their well-being
Job Satisfaction Causes of job satisfaction
Characteristics of the work: Enjoying one’s work is key!!!Job experienceUse of skills, VarietyTask IdentityJob control/AutonomySocial conditions
Personality/Genetic determinants
Does pay influence satisfaction?
Responses to Job Dissatisfaction
Destructive Constructive
Active
Passive
Job satisfaction and outcomes
Job Performance
Organizational Citizenship Behaviors
Customer Satisfaction
Absenteeism
Turnover Workplace Deviance
Implications
Managers to focus on attitudes
Job satisfaction surveys periodically
Job satisfaction across different cultures
Pay not the only factor towards job satisfaction