Characterizing Collaboration

A proposal for measuring citizen-government collaboration in the

production of eServices

Pedro Prieto Martín, Asoc. Ciudades Kyoseipedro.prieto-martin@ckyosei.org

Collaborative eServices: Context

How can we effectively spread and better communicate best practice cases?

identify,and bad

good

WORKSHOP QUESTION:

NET-GOOD

9 members4 countries

4 pilots SMART INNOVATION

OPEN SOURCE ESERVICES

COLLABORATIVE BUSINESS MODELS

USER-DRIVEN

DEVELOPMENT

iNnovativE, smarT, civic centric

neiGhbourhOOD

~ 2 Mio €

“State of the Art”

NET-GOOD

9 members4 countries

4 pilots SMART INNOVATION

OPEN SOURCE ESERVICES

COLLABORATIVE BUSINESS MODELS

USER-DRIVEN

DEVELOPMENT

iNnovativE, smarT, civic centric

neiGhbourhOOD

~ 2 Mio €

?

What are Collaborative eServices?

STUDY ON COLLABORATIVE PRODUCTION IN EGOVERNMENT :

- Collaborative service definition- Collaborative service development- Collaborative service operation- Collaborative service assessment

“Public services that get better the more people use them”

NET-EUCEN:

HOW TO MEASURE IT?We need new benchmarking frameworks, integrated by indicators on collaboration and

openness, which measure the degree to which government are trying and succeeding in leveraging citizens’ collaboration.

OPEN DATA

Availability of machine readable high value public datasets

SUPPLY Existence of collaborative eGovernment services

UPTAKE In terms of levels of active participation by citizens

IMPACT Difficult to capture

– IT IS REALLY DIFFICULT!!

(govint.org)

Collaborative eServices & Open Government

Government should be TRANSPARENT

Government should be PARTICIPATORY

Government should be COLLABORATIVE

Transparency

Participation

Collaboration

2009.01.21:Memorandum on Transparency

and Open Government

…

Characterizing collaborative participation

?

1. WHAT – Intensity of Collaboration6. Delegated Control5. Delegated Power4. Collaboration3. Advice2. Consultation1. Information0. Manipulation1. Legitimate coercion2. Illegal Duress

2. WHEN – Phase within Policy Cycle:1. Agenda Setting2. Policy Formulation3. Decision Making4. Policy Implementation5. Monitoring and evaluation

Collaborative

Participation

Dimensions of Participation

3. WHO – Actors involvement:1. Type: Political, Corporate, Civil Society, Others

2. Stakes & Special Roles: - Affected, Interested, Participant, Influencer - Decision maker, Promoter, Facilitator

3. Selection methods: - Inclusiveness, Representativeness, Self-selection, Others

4. WHERE – Institutionalization level: 1. Low: "Sporadic“, "Episodic“2. Medium: "Periodic“, "Continuous" 3. High: “Functional Inst.” and “Organic Inst.”

5. HOW – Deliberativeness & Transparency:1. None 1.

None2. Low 2.

Low3. Medium 3.

Medium4. High 4.

High

Non- Participation

Consultative Participation

--

Conflict

beta

(Prieto-Martín & Ramírez-Alujas 2013)

Transparency Cliff

Intensity of Collaboration0. Manipulation

1. Information

2. Consultation

3. Advice

4. Collaboration

5. Delegated Power

6. Delegated Control (Monitoring)

Deliberativeness & Transparency No deliberation

Low

Medium

High

Institutionalization Level Sporadic Episodic

Periodic

Continuous

Functional Inst.

Organic Inst.

POLICYFORMULATI

ON

AGENDA SETTING

DECISION MAKING

POLICY IMPLEMENTATI

ON

MONITORING& EVALUATION

Stakeholders involvement Political

Actors

Civil Soc.

Corp. Actors

Others[20 - 15 - 0.5]

[15 - 13 - 0.9][10 - 1 - 0.5]

Representation of Participation

No transparency

Low

Medium

High

Affected

Participate

Influence Level

#

#

.#

[0 - 0 - 0]

Self-Selected

Representative

Inclusive

Elections

Decision Makers Promoter Facilitation

Eg: Participatory Budgeting Fortaleza (BR) - 2005

beta

(Prieto-Martín & Ramírez-Alujas 2013)

?

Thank you very much for your mindful listening!!

More information athttp://www.ckyosei.org

Pedro Prieto Martín, Asoc. Ciudades Kyoseipedro.prieto-martin@ckyosei.org

BACK-UP

SLIDES

First Spanish NGO devoted to (e)Participation, eDemocracy and eGovernance

• Officially established in 2006;

• Our research on (e)Participation started in 2004.

Areas of work:

• (e)Participation research and expertise

• (e)Participation advocacy, promotion and education

• Socio-technical design, construction and management of Civic Software systems

Our research has focused on:

• Civic Engagement

• Best practices for the design of (e)Participation systems

• Difficulties to promote innovation in the ICT for Governance field

Our main aim:

• The collaborative creation of Kyopol(aka. Symbiotic City)

About “Ciudades Kyosei”