Clients - What can FM do for you?Charles Siddons, Head of FM, NHS Property Services

Support function Commodity Transactional Behind-the-scenes Just cleaners and maintenance

Traditional view of Facilities Management

Strategic planning partner Successfully controlling and minimizing costs Creating and measuring value Keeping up-to-date with technology and ideas Adopting a customer-service orientation

Facilities Management today

“The FM sector is now large and complex, comprising a mix of in-house departments, specialist contractors, large multi-service companies, and consortia delivering the full range of design, build, finance and management.” BIFM

@NHSPSCharles@NHSPSDennis@NHSProperty

NHS Property ServicesNHS Property Services manages, maintains and improves 3,500 properties, working in partnership with NHS organisations to create safe, efficient, sustainable and modern healthcare and working environments.

NHS Property Services has a clear mandate to provide a quality service to its tenants and minimise the cost of the NHS estate to those organisations using it. We are passing the savings we make back to the NHS.

Collaborative working and FM approaches

Client – Tees, Esk and Wear Valley NHS TrustBootham Park HospitalContext• Grade listed building with historical maintenance backlog• Hospital failed CQC inspection and was closed, with services being provided

from other locations

Approach and delivery• Work with partners to ensure site is fit for purpose

and conforms to legal requirements – Services can return to site

• Work with partners to evaluate the future occupancy and cost of site

• Client asks NHSPS to provide strategic services across all their 31 assets

Client – South Tees CCGSouth Tees health economy

Context Focus of South Tees CCG is to provide care closer to home, improving choice and

involvement for patients in their treatment Issues with the long term viability of two community hospitals and condition of larger

assets that had maintenance backlog and required significant capital investment Estate across South Tees needed to be reconfigured to consolidate and enhance

clinical services and enable services to operate from modern facilities

Approach and delivery• Centralisation of services, redevelopment of

properties and the utilisation of empty or underused spaces to make efficiencies and invest savings back into the local NHS system

• Key strategic estate support to the South Tees health economy provides £1.9m saving

Client – NHS Property Services’ 2,500 customersFM Rationalisation Context• Establishment of NHS Property Services in 2013 saw the merging of 160 local

NHS organisations bringing together over 2,300 FM contracts and agreements• Aim to save millions each year across the whole NHS system by reducing

number of contracts and suppliers, whilst ensuring continuation of efficient, consistent FM services for customers and patients

Approach and delivery• Rationalisation has reduced 2,300 outsourced contracts

down to 249 and 1,000’s of suppliers to under 20• 2015/16 target saving of £15m – Actual saving of £22m

which is passed back to the NHS to improve patient care• 900 previously outsourced staff have been brought

directly under the employment of NHSPS

Deliver effective management of an organisation’s assets Enhance the skills of people within the FM sector Enable new working styles and processes – vital in this

technology-driven age Enhance and project an organisation’s identity and image Help the integration processes associated with change,

post-merger or acquisition Deliver business continuity and workforce protection Standardise product and kit through FM procurement

What can FM offer and how can it add value?

information@property.nhs.uk0800 085 3015Twitter @NHSProperty